My partner has an Acer Aspire 5315 which she recently sold to a friend and its my job to sort it out. Acer, following there tradition of mountains of software, have there own recovery solution to reset the laptop to factory settings which I followed. This reformatted the c drive and reinstalled vista on it. Having completed this it goes through an 8 step process to install software. It is stuck on step 7 of 8 which is the installation of eRecovery soloution. It just hangs on the screen and is a never ending please wait. I have checked online and seen a few people with this problem. I have checked the following:
Checked that the backup partion is still intact and formatted which it is
Disabled User Account security (as advised)
It shows the program on the desktop but when I click it, it doesn't work (thought it was worth a shot!)
If anyone has a solution to this problem I would much appreciate it. Obviously in a ideal world it wouldn't have vista at all but unfortunately that's the situation im in.