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Acer 5315 Hangs on eRecovery after factory reset

Last response: in Laptops & Notebooks
February 26, 2012 9:15:47 PM

Hi People,
My partner has an Acer Aspire 5315 which she recently sold to a friend and its my job to sort it out. Acer, following there tradition of mountains of software, have there own recovery solution to reset the laptop to factory settings which I followed. This reformatted the c drive and reinstalled vista on it. Having completed this it goes through an 8 step process to install software. It is stuck on step 7 of 8 which is the installation of eRecovery soloution. It just hangs on the screen and is a never ending please wait. I have checked online and seen a few people with this problem. I have checked the following:
Checked that the backup partion is still intact and formatted which it is
Disabled User Account security (as advised)

It shows the program on the desktop but when I click it, it doesn't work (thought it was worth a shot!)

If anyone has a solution to this problem I would much appreciate it. Obviously in a ideal world it wouldn't have vista at all but unfortunately that's the situation im in.

Any help much appreciated!
a c 248 D Laptop
February 26, 2012 9:24:07 PM

Hi :) 

Seen this few times in my lappy repair company....

What we do is go into MSCONFIG in safe mode and turn off the Acer install stuff...

All the best Brett :) 
March 1, 2012 7:06:58 AM

Solved, Thanks @Brett928s2 :D