xp pro remote assistance problems

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

First thing to check is the 'sessions'. Have her go to start/run, and type FSMGMT.MSC. The Sessions folder shows all connections (if
found, the menu does a "disconnect all sessions")

The password protection should be enough to stop other users, and permit you to connect.

The RA failure is probably due to the use of a NAT somewhere in the connection. (A router, hub, etc.) An email invite can be
slightly hacked to allow the connect, if so.

--

Mark L. Ferguson (NOT an MS-MVP)
FAQ for MS Antispyware version 1.0.509
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
marfers notes for windows xp http://www.geocities.com/marfer_mvp/chatNotes.htm
..
"Chris Cowles" <NoSpam@For.me> wrote in message news:u3kE3J4JFHA.3928@TK2MSFTNGP09.phx.gbl...
>I use Remote Assistance to help resolve problems on my Mom's computer. We both have XP Pro SP2, fully patched. Fast user switching
>is enabled on her computer. Her primary account is limited.
>
> Sometimes, when she turns off the computer, she gets a pop-up that says another user is connected. I know that message appears if
> you fast-switch from another account, but she sees it even if she turned on the computer from a cold start and never logged into
> the administrator account.
>
> This makes me suspicious about someone having logged in with remote desktop. She's on a DSL line and had some viruses and malware
> at one point. I did not do a full rebuild but spybot and norton didn't find anything after the initial discovery was cleaned up.
>
> I assume anyone logging into RD would have to have a password, would they not? Or can guest somehow log in? To address the
> possibility of someone having the admin password, we just changed it. I can't disable terminal services because remote assistance
> would then be disabled, as well.
>
> I have a static IP address on my computer. I can configure windows firewall to use certain programs only from a specified ip
> addresses. If I can do that with the programs that run terminal services, I could be confident nobody but me can connect. Can I do
> that? If so, how?
>
> It may or may not be related but, every time we attempt to use RA and I connect, she gets a pop-up that says remote assistance
> failed. Then everything proceeds normally. She has to dismiss the message box but after doing so everything works fine.
>
> All sincere suggestions are appreciate.
>
> Thanks in advance.
>

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Thanks for the response.

I'll have her try fsmgmt.msc if she see it again, but I just tried it on my
computer with a limited account and was denied access. The account from
which she sees the message is her limited account. Without getting into
gpedit, can I make fsmgmt available to limited users?

The RA failure actually occurs at two points: one when she initially
attempts to create an invitation, and another when I am successful
connecting and waiting for her acknowledgement. We had some initial problems
with NAT on both ends but for some reason MSN Messenger now works when
inviting a contact to help. We'll use that in the future, but the one-time
error still happens when she grants control.


"Mark L. Ferguson" <marfer_mvpREMOVE@hotmail.com> wrote in message
news:eI3c779JFHA.3992@TK2MSFTNGP15.phx.gbl...
> First thing to check is the 'sessions'. Have her go to start/run, and type
> FSMGMT.MSC. The Sessions folder shows all connections (if found, the menu
> does a "disconnect all sessions")
>
> The password protection should be enough to stop other users, and permit
> you to connect.
>
> The RA failure is probably due to the use of a NAT somewhere in the
> connection. (A router, hub, etc.) An email invite can be slightly hacked
> to allow the connect, if so.

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

-see the help entry on 'runas' for fsmgmt.

--

Mark L. Ferguson (NOT an MS-MVP)
FAQ for MS Antispyware version 1.0.509
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
marfers notes for windows xp http://www.geocities.com/marfer_mvp/chatNotes.htm
..
"Chris Cowles" <NoSpam@For.me> wrote in message news:%23488WDBKFHA.1176@TK2MSFTNGP15.phx.gbl...
> Thanks for the response.
>
> I'll have her try fsmgmt.msc if she see it again, but I just tried it on my computer with a limited account and was denied access.
> The account from which she sees the message is her limited account. Without getting into gpedit, can I make fsmgmt available to
> limited users?
>
> The RA failure actually occurs at two points: one when she initially attempts to create an invitation, and another when I am
> successful connecting and waiting for her acknowledgement. We had some initial problems with NAT on both ends but for some reason
> MSN Messenger now works when inviting a contact to help. We'll use that in the future, but the one-time error still happens when
> she grants control.
>
>
> "Mark L. Ferguson" <marfer_mvpREMOVE@hotmail.com> wrote in message news:eI3c779JFHA.3992@TK2MSFTNGP15.phx.gbl...
>> First thing to check is the 'sessions'. Have her go to start/run, and type FSMGMT.MSC. The Sessions folder shows all connections
>> (if found, the menu does a "disconnect all sessions")
>>
>> The password protection should be enough to stop other users, and permit you to connect.
>>
>> The RA failure is probably due to the use of a NAT somewhere in the connection. (A router, hub, etc.) An email invite can be
>> slightly hacked to allow the connect, if so.
>
>

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Forgot about that. That'll work.

"Mark L. Ferguson" <marfer_mvpREMOVE@hotmail.com> wrote in message
news:ev2mvaBKFHA.1176@TK2MSFTNGP15.phx.gbl...
> -see the help entry on 'runas' for fsmgmt.