q: windows doesn't start up

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi

Try the 'Last Known Good Configuration' option on the same screen as the
access to Safe Mode is.

--

Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups.


"xcyyuen" <xcyyuen@discussions.microsoft.com> wrote in message
news:00EF5F5F-4424-4651-B6DC-6E822E6B5201@microsoft.com...
> Hello,
>
> Our home computer has been having problems, which basically amount to
> Windows XP not starting up properly. I get up to the point where the
> Microsoft logo shows up with a little bar on the bottom moving
> left-to-right
> (on a black background), but after that, the screen turns black and
> nothing
> happens. I can still run safe mode, although occasionally that hangs, too.
>
> We're not sure what triggered the problem. Just before this started to
> happen, I seem to recall using Spybot to remove some stuff that the
> program
> detected. Unfortunately, I had forgotten there was a "Recover" option, and
> instead just uninstalled the program. We also had XP SP2 downloaded, and I
> also uninstalled that, too. Getting rid of Spybot seemed to coincide with
> the
> problem stopping for a while, but it later started up again. A Norton
> antivirus scan didn't pick up anything. Eventually, I just decided to try
> and
> reformat the harddisk, but that didn't work either. Looking at the XP FAQ
> for
> similar problems led me to trying the command "fixmbr". That didn't seem
> to
> help either.
>
> Not being particularly good with computers, and not wanting to screw up my
> wife's computer even further than I had already, I decided it was time to
> go
> and ask for advice from someone who might actually know what to do. Any
> suggestions?
>
> - Chris
>

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Howdy,

I tried the "Last Known Good Configuration", but that didn't succeed (still
ended up with the blank screen). I also tried using GoBack... but the latest
point it could revert to was always a time after the problem started occuring
(there are no earlier points to try).

Chris


"Will Denny" wrote:

> Hi
>
> Try the 'Last Known Good Configuration' option on the same screen as the
> access to Safe Mode is.
>
> --
>
> Will Denny
> MS-MVP Windows Shell/User
> Please reply to the News Groups.

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi

If none of those options allow you access to Windows, you will have to try a
'Repair' install of XP. Please have a look at the following article by
Michael Stevens:

"How to Perform a Windows XP Repair Install"
http://michaelstevenstech.com/XPrepairinstall.htm

--

Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups.


"xcyyuen" <xcyyuen@discussions.microsoft.com> wrote in message
news:277F9CEA-DB53-4175-9D44-5ED74D5E3E77@microsoft.com...
> Howdy,
>
> I tried the "Last Known Good Configuration", but that didn't succeed
> (still
> ended up with the blank screen). I also tried using GoBack... but the
> latest
> point it could revert to was always a time after the problem started
> occuring
> (there are no earlier points to try).
>
> Chris
>
>
> "Will Denny" wrote:
>
>> Hi
>>
>> Try the 'Last Known Good Configuration' option on the same screen as the
>> access to Safe Mode is.
>>
>> --
>>
>> Will Denny
>> MS-MVP Windows Shell/User
>> Please reply to the News Groups.

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Will,

Thanks for the link; I probably should have done this first (repair
install), but I instead performed a clean install. I tried to install Windows
on the partition that was already there (perhaps I should have deleted the
partition?). In any case, should I still attempt the repair install (i.e.,
would it possibly fix something that was missed by my earlier attempt to do
the clean install?)

Chris

"Will Denny" wrote:

> Hi
>
> If none of those options allow you access to Windows, you will have to try a
> 'Repair' install of XP. Please have a look at the following article by
> Michael Stevens:
>
> "How to Perform a Windows XP Repair Install"
> http://michaelstevenstech.com/XPrepairinstall.htm

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi

With a 'clean' install you do need to delete the partition. Installing
Windows onto the partition that already holds one installations causes all
kinds of problems - a lot related to the Registry. Have you got 2 Windows
installations on the same hard disk/partition?

--

Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups.


"xcyyuen" <xcyyuen@discussions.microsoft.com> wrote in message
news:7CEF85E2-A17C-4D37-ACCB-068AAFB6C2CB@microsoft.com...
>
> Will,
>
> Thanks for the link; I probably should have done this first (repair
> install), but I instead performed a clean install. I tried to install
> Windows
> on the partition that was already there (perhaps I should have deleted the
> partition?). In any case, should I still attempt the repair install (i.e.,
> would it possibly fix something that was missed by my earlier attempt to
> do
> the clean install?)
>
> Chris
>
> "Will Denny" wrote:
>
>> Hi
>>
>> If none of those options allow you access to Windows, you will have to
>> try a
>> 'Repair' install of XP. Please have a look at the following article by
>> Michael Stevens:
>>
>> "How to Perform a Windows XP Repair Install"
>> http://michaelstevenstech.com/XPrepairinstall.htm