Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)
Hello,
Our home computer has been having problems, which basically amount to
Windows XP not starting up properly. I get up to the point where the
Microsoft logo shows up with a little bar on the bottom moving left-to-right
(on a black background), but after that, the screen turns black and nothing
happens. I can still run safe mode, although occasionally that hangs, too.
We're not sure what triggered the problem. Just before this started to
happen, I seem to recall using Spybot to remove some stuff that the program
detected. Unfortunately, I had forgotten there was a "Recover" option, and
instead just uninstalled the program. We also had XP SP2 downloaded, and I
also uninstalled that, too. Getting rid of Spybot seemed to coincide with the
problem stopping for a while, but it later started up again. A Norton
antivirus scan didn't pick up anything. Eventually, I just decided to try and
reformat the harddisk, but that didn't work either. Looking at the XP FAQ for
similar problems led me to trying the command "fixmbr". That didn't seem to
help either.
Not being particularly good with computers, and not wanting to screw up my
wife's computer even further than I had already, I decided it was time to go
and ask for advice from someone who might actually know what to do. Any
suggestions?
- Chris
Hello,
Our home computer has been having problems, which basically amount to
Windows XP not starting up properly. I get up to the point where the
Microsoft logo shows up with a little bar on the bottom moving left-to-right
(on a black background), but after that, the screen turns black and nothing
happens. I can still run safe mode, although occasionally that hangs, too.
We're not sure what triggered the problem. Just before this started to
happen, I seem to recall using Spybot to remove some stuff that the program
detected. Unfortunately, I had forgotten there was a "Recover" option, and
instead just uninstalled the program. We also had XP SP2 downloaded, and I
also uninstalled that, too. Getting rid of Spybot seemed to coincide with the
problem stopping for a while, but it later started up again. A Norton
antivirus scan didn't pick up anything. Eventually, I just decided to try and
reformat the harddisk, but that didn't work either. Looking at the XP FAQ for
similar problems led me to trying the command "fixmbr". That didn't seem to
help either.
Not being particularly good with computers, and not wanting to screw up my
wife's computer even further than I had already, I decided it was time to go
and ask for advice from someone who might actually know what to do. Any
suggestions?
- Chris
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