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HP Ignoring Nvidia Chipset Problems?

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April 28, 2009 11:35:50 PM

My wife and I both had HP notebooks once. Will never buy HP again. Horrible products. I like fragmented thoughts.
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a b Î Nvidia
April 28, 2009 11:41:47 PM

The boards are like $150 on eBay. There's actually people now seem to specialize in repairing these boards too and that will run you about $80. Of course the DV6000 and 9000 series are a bit of work to take apart yourself :D .
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April 29, 2009 12:13:17 AM

I didn't know Hewlett-Packard made Xbox 360's.
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April 29, 2009 12:22:25 AM

It will take alot from Nvidia to win my trust back - ATi for me for the next few years me thinks
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April 29, 2009 12:29:22 AM

Im a computer tech and I see 2-3 of these laptops come in a week with similar problems. Some are covered under the extended warranty, some are not. I will never own an HP laptop because of this.
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April 29, 2009 12:42:16 AM

oh and as a shop front for a supplier - we have seen far too many 8600, 8500 and 9800 series video cards fail - the first 4 9800 GTX+'s we got from ASUS and Gigabyte etc
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April 29, 2009 12:44:01 AM

akoegleIm a computer tech and I see 2-3 of these laptops come in a week with similar problems. Some are covered under the extended warranty, some are not. I will never own an HP laptop because of this.


second that mate
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April 29, 2009 12:57:38 AM

The SchnozI didn't know Hewlett-Packard made Xbox 360's.


LOL I was going to write that.
akoegleIm a computer tech and I see 2-3 of these laptops come in a week with similar problems. Some are covered under the extended warranty, some are not. I will never own an HP laptop because of this.


+1

I had like about 5 HP laptops last year sitting on my table because of random problems like :
-Battery won't charge
-Webcam wouldn't work anymore (broken hardware)
-Mobo Failure
-Touchscreen failure

No HP laptops for me thank you!
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April 29, 2009 1:06:02 AM

I just hate the lack of support. I have tried to help friends on their HP notebooks and both times I have had problems getting the right driver for this or that, even when they say that it is the right one for the machine.
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April 29, 2009 1:16:37 AM

Interesting - my zd7000 has been going strong for over 5 years now. Behemoth is built like a tank.
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April 29, 2009 1:20:09 AM

HP will never change their ways, they make too much money ripping people off! I own one of the dv2000 series that also has GPU overheat problems and I would never buy from HP again. It seems HP offers extended warranties only on specific model numbers even if the whole series is affected - I suppose this makes them look like their 'helping' while not actually having to commit any real money to making things right.
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April 29, 2009 2:01:30 AM

sot010174LOL I was going to write that.+1I had like about 5 HP laptops last year sitting on my table because of random problems like :-Battery won't charge-Webcam wouldn't work anymore (broken hardware)-Mobo Failure-Touchscreen failureNo HP laptops for me thank you!


You should buy an Acer instead! I'm sure you will have better luck with them... or maybe a ToshiTba instead!!!
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April 29, 2009 2:19:55 AM

HP repair service is horrible. Call them up, they gave me a number to repair my laptop DVD drive and then told me to call again to a different department. Then call to a different department and was redirect to someone else then gave me another number to call another department. I gave up and never buy an HP computer again. Their product look nice but it doesn't last very long not to mention my Nvidia graphic card starting to act up and shutting my laptop from time to time. Try Asus laptop and it was the best laptop brand I've ever buy.
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April 29, 2009 2:53:20 AM

glad I got an HP DV9260 with a Go 7600, the series BEFORE the bad GPU's. Only shitter is that it is the i915pm chipset, not the 965p, no 45nm chips for me :( 
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Anonymous
a b α HP
April 29, 2009 3:47:03 AM

Have previously been using Acer, then decided that HP looks cool. Biggest mistake of my life. Exactly after my warranty expires, the nVidia chip died. HP told me it's going to cost at least $300 to replace. Given up on them. Have gone back to Acer. A real good deal (cheaper and better specs as well :-))
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Anonymous
a b α HP
April 29, 2009 4:34:32 AM

My Compaq V5000 has been running spectacular for over 3 years. My sister's HP tx1000 was purchased a little over 1.5 years and it is completely dead. I read about the MANY instances online where people reported a wifi card failure, and then only a matter of time before complete system failure do to mobo problems. Her laptop was over $1000, I bought mine for about $500... I love compaq, but I hate HP for not acknowledging the problems that EXIST! *shakes fist*
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April 29, 2009 4:36:40 AM

Luckily for me, most of my friends, their HP laptops are ATi or uses Intel chipsets.

So no HP repairs for me so far.
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April 29, 2009 5:35:56 AM

My HP dv9657cl isn't quite dead yet, but the screen does very weird things before spontaneously blue-screening. I sent it in to their repair facility and got a call back 3 weeks later saying they ran a full diagnostic of my computer, and all of the problems were caused by faulty hard drive. And they decided that they would not honor the warranty because although I bought the laptop new, it was not from one of their "authorized" distributors. So they offered to replace the 160GB hard drive for me for only $238, and I told them to go jump.
So after being without my laptop for almost a month, I got it back in the same condition that I sent it. I checked the drive and found nothing wrong with it, but eventually replaced it with a spare I had, yet the problems haven't gone away.

http://atomicferret.blogspot.com/2009/04/i-hate-hp-best...
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April 29, 2009 7:25:29 AM

My wife bought a Dell m1330 with an 8400m last July, right before the news broke about the bad chips. I flashed the bios right away, then she started having problems with it just last week. The dell technician on the phone had her flash the bios again, but then it failed completely the next day. Dell is sending a technician to my house to replace the motherboard this week. Any company can put out a bum product every once in a while, what matters is how they deal with it. Very disappointed to hear HP isn't backing their product up.
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April 29, 2009 8:17:42 AM

LusciousInteresting - my zd7000 has been going strong for over 5 years now. Behemoth is built like a tank.


Were talking about the modern laptops with geforce 7+ video cards, not ancient ones ;) 
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April 29, 2009 8:22:01 AM

andetghyfhMy Compaq V5000 has been running spectacular for over 3 years. My sister's HP tx1000 was purchased a little over 1.5 years and it is completely dead. I read about the MANY instances online where people reported a wifi card failure, and then only a matter of time before complete system failure do to mobo problems. Her laptop was over $1000, I bought mine for about $500... I love compaq, but I hate HP for not acknowledging the problems that EXIST! *shakes fist*


Compaq and HP are the same company now, have been for a long time, and both suffer the same issues because they both use the same designs.
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April 29, 2009 8:27:27 AM

scook9glad I got an HP DV9260 with a Go 7600, the series BEFORE the bad GPU's. Only shitter is that it is the i915pm chipset, not the 965p, no 45nm chips for me


actually worked on one today (not sure what sub model but Centrino Duo (Yonah?) + Nvidia 7600 gpu) - run prime (multicore) and ATITool artifact scan - shuts down in under 10 minutes (checked the cooling - clean)
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April 29, 2009 8:32:11 AM

tbqMy HP dv9657cl isn't quite dead yet, but the screen does very weird things before spontaneously blue-screening. I sent it in to their repair facility and got a call back 3 weeks later saying they ran a full diagnostic of my computer, and all of the problems were caused by faulty hard drive. And they decided that they would not honor the warranty because although I bought the laptop new, it was not from one of their "authorized" distributors. So they offered to replace the 160GB hard drive for me for only $238, and I told them to go jump.So after being without my laptop for almost a month, I got it back in the same condition that I sent it. I checked the drive and found nothing wrong with it, but eventually replaced it with a spare I had, yet the problems haven't gone away.http://atomicferret.blogspot.com/2 [...] t-buy.html


Download and run ATiTool and Prime95 and run both for a few hours and see what you find - enough of that (day or two) will more then likely destroy the unit and force them to do some sort of warranty (by law if you bought it legit etc) if you wish, or atleast the diag will give you a better idea as to whats going on.
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April 29, 2009 11:26:31 AM

Interesting, it seems like many people have bad experience with HP Support.

For me though, it was mostly positive. I email them, describe them my problems, and a day or two later they send me back an email with a box arriving at my doorsteps shortly after. The whole process takes about 3 weeks, but everything's free, so I can't really complain.

I've sent my old dv2432ca into support about four times, with the fifth trip being its last - it got replaced by the dv4-1117ca after I dealt with the case managers.

The dv4-1117ca is gonna be going back to Ontario for another round of repairs now though :( . This time, it's the USB ports - all three of them died on me yesterday night. No clue why. Went through 5 reinstalls, Windows 7 and Windows Vista and still no luck :\

But I would still consider buying HP in the future. At least for me, the services were quite nice.
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April 29, 2009 11:29:02 AM

Back in San Jose I lack the experience of dealing with HP but from the discussions, I gotta tell you that here in China it's a totally different thing. They (HP Service Center) realize for a Chinese, my roommate's and my Chinese pronunciation sounds too "foreigner" so they took the effort for being super polite. Had we been local Chinese, we're out of luck.

Within the first year, nothing happened. Comes the second year, they replaced the mobo 3 times in less than 9 months--1 mobo each quarter.

I tried being modest by asking them what went wrong but I am fully aware of the nVidia 8xxx problem because my Mac also got one.

They tried to blame my roommate for not using the laptop on top of a cooling pad but the thing is: He always uses the cooling pad and I told them what brand and how much we
bought it for.

They're very polite though, it's the hardware that stinks.
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April 29, 2009 1:01:05 PM

Everyone is complaining about HP, and they should. They are not standing behind the product that they sold. Here is a question that I didn't see an answer to in the initial article, who produced the board? Apple, Dell and HP all used the board so who did they purchase it from? Is Nvidia the one building the board and if so why are they using cheap solder? Spend an extra $0.05 and get the good stuff.
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April 29, 2009 1:30:41 PM

maybe we should not put our blame on HP, remember that the root cause of the problem is NVIDIA chipsets.
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Anonymous
a b α HP
April 29, 2009 2:24:14 PM

@ apache_lives
No $h1t HP bought Compaq, that's why I put them together in the comparison, along with the price differences. My point was while the compaq is cheaper, it hasn't had a single problem while the HP DIED. My Compaq has ati chipset, the hp has nvidia fyi. Also, that HP refuses to acknowledge that the tx1000 has defects that ends up destroying the laptop in a few years (if you're lucky) so they won't replace the parts without fees.
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April 29, 2009 2:40:08 PM

Dear onerec

You are right that deep down it is nVidia at fault but we all bought an HP laptop from HP, not an nVidia chipset from HP. Chipset is just one part of the laptop. Regardless of which component that breaks down, we still go to HP service center because it is HP that provides warranty to our laptops, not nVidia.

nVidia does not have control over our warranty, they can only provide replacement chipsets for (in this case) HP based on how many is being requested by HP.

With that, whether HP wants to treat us first class or play dumb is beyond nVidia's control. nVidia had already done its part by allocating a few hundred million $$ for our warranty, while HP continues to play dumb. So there is no point of giving our hard earned $$ to HP.

We should only support companies that are willing to treat us first class. In my case, nVidia and my Apple macbook pro (Apple clearly write it down in their website that all affected macbook pros with nVidia 8600GT are entitled to a 2 year warranty for no extra fees).

I'm sure Apple is not the only that treats its customers first class, there has to be other manufacturers alike. We have to support their business.

-ND
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April 29, 2009 2:41:04 PM

I had a dv2214us (Nvidia GPU also) for about 14 months before one day an image looking like a scrambled screen test pattern popped up. After shutting down.....nothing. The computer would boot like normal but I had no display output nor display on the main screen. I didn't both getting it repaired, just went on to the next one.
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April 29, 2009 3:19:38 PM

I bought a $1500 DV9500 from HP in 2007 with 8600gs. It broke in 1 year, right after warrenty expire. FUCK you HP.
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Anonymous
a b α HP
April 29, 2009 3:26:06 PM

They ought to treat it like a recall, which would require a repair regardless of warranty.

However, I see that the affected laptops are from HP's Pavilion (aka home user) line. Whenever someone asks me about purchasing a laptop or a pre-built desktop, I always recommend business-line models. They are generally more reliable, and if something does go wrong, you will get better technical support.
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Anonymous
a b α HP
April 29, 2009 3:53:49 PM

I had a DV6000 with the same problems. I called HP and they wanted $450 to replace the motherboard, claiming it was a faulty heat sink that caused the mobo to overheat. Look on the Internet and find information about the classaction suit against specific HP models with faulty mobos / gpus. If you own one of these, call HP up and tell them if they don't honor the repair, you will join the classaction suit. That should take care of the $450 cost :)  But bottom-line, every single HP product I bought had several major problems, non lasting more than 2-3 years. So, they lost my loyalty.
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April 29, 2009 4:15:54 PM

This sounds like something that happened with the xbox 360. Bad designed chipset. So now we can retract our statements on the xbox thing, the infamous RROD. At least they offer no haggle extended warranty from 3 years of purchase. After they finally admitted.

Each company has a capture process, and until it reaches a high rate of failure, then recalls and extended warranties can apply.

Still sucks for people that purchase new items, and it happens. This usually happens on a new re-design first generation item.

The companies should really have a more thorough testing environment, testing for stress issues ie: Testing in rooms that are higher in temp, and long period testing of that nature.

If it craps out, then re-design before mass producing saving millions.
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April 29, 2009 4:54:10 PM

everyone knows big business wont cover its customers. best thign to do, is just never purchase an HP again... problem solved.
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April 29, 2009 5:53:26 PM

After dealing with HP support on my Compaq desktop, I'll never buy another product for personal use from HP again. (Inspired me to begin building my own computers, which I do now.)

The desktop, with the original software install, was never stable. (Now, I believe it was a host of MB driver issue.) But, repeated calls to HP support about "blue screens," optical drives ceasing to be recognized, etc. all resulted in "nothing wrong with your computer...but you can send it to us at your expense and we will take a look."

The desktop was recently put back into use, using a fresh copy of OS, no HP software, and drivers from manufacturer websites instead of HP...and it works as it should have years ago.
----------
Someone mentioned good Dell support above...but a friend of mine had a horrible time trying to deal with them too. (No use to include details of that one, but his newest computer was built by a shop instead of a major manufacturer as well.)

All in all, I dread buying the 3 laptops that various people have asked me to buy in the coming months. (I am delaying them all until at least July for Windows 7.) Major manufacturer support is horrible...
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April 29, 2009 5:56:09 PM

HP have been crooks for a long time. Had an HP computer once that had a screen resize issue that affected only one HP model. Despite reproducing the problem HP refused to admit there was a problem. Luckily I had a Best Buy extended warranty and went back and exchanged it for a Toshiba. That was almost 8 years ago. The Toshiba still runs without any problems.
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April 29, 2009 6:02:43 PM

Antilycuseveryone knows big business wont cover its customers. best thign to do, is just never purchase an HP again... problem solved.


Direct quote from the article.
""The Nvidia video chipset problem was discovered in August of last year, with owners of Apple, Dell, and HP laptops reporting video problems.""

So what you guys are saying, your gonna stop buying from all 3 vendors. Its common sense any new huge changes in chipset designs have flaws.

xbox 360, sony ps2 had issues from launch with various optical drive issues, dell power supplies blowing up on certain made items, sony vaios, etc etc etc....too many to list

True with the below comment that sometimes its frustrating that the vendors and customer support is not good, and some are better than others, and customers shouldn't have to deal with that crap.

However, a company that makes a product will not ever admit to failure until a metric has been met from a capture system, and i bet my bottom dollar, that will never change. Usually they will need to abide by the concern and save face. Hence microsoft extended recalls/warranties, and dell, and HP, and so on.

Customers will continue to need to be more proactive in reading online forums, reviews and customers responses before hand, and try and wait 6 or so months before buying the next great thing. ie: first generation major change

There will always be a failure in items made, things are made as cheap as possible with the way its made in whatever country its made in.

Your only shooting yourself in the foot. Plus your paying premium price for something thats only a little faster.

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April 29, 2009 6:03:30 PM

Hope my 8800m on my Gateway doesn't explode.
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a b Î Nvidia
April 29, 2009 6:48:36 PM

As a computer technician:

1) never buy HP, dell, bestbuy, futureshop, gateway computers....

There's a good chance you'll get problems because theses guys sell computers full price while using low end parts.
Also costumer support is really bad.

Drop to a local seller and make them build a system for u.

Ask advice to people you know that are aware of good and bad companies and about computer parts.

Good luck
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April 29, 2009 10:15:49 PM

terr281After dealing with HP support on my Compaq desktop, I'll never buy another product for personal use from HP again. (Inspired me to begin building my own computers, which I do now.) The desktop, with the original software install, was never stable. (Now, I believe it was a host of MB driver issue.) But, repeated calls to HP support about "blue screens," optical drives ceasing to be recognized, etc. all resulted in "nothing wrong with your computer...but you can send it to us at your expense and we will take a look."The desktop was recently put back into use, using a fresh copy of OS, no HP software, and drivers from manufacturer websites instead of HP...and it works as it should have years ago.----------Someone mentioned good Dell support above...but a friend of mine had a horrible time trying to deal with them too. (No use to include details of that one, but his newest computer was built by a shop instead of a major manufacturer as well.)All in all, I dread buying the 3 laptops that various people have asked me to buy in the coming months. (I am delaying them all until at least July for Windows 7.) Major manufacturer support is horrible...


You know something, that Compaq problem was not exactly my symptom, but I had a similar issue too. Unstable even on a "fresh" install of factory OS, etc. This was in 2005 - Pentium 4 2.8GHz "Northwood".

That got me interested in building my own computer too! :) 
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April 30, 2009 10:31:01 AM

eddieroolzYou know something, that Compaq problem was not exactly my symptom, but I had a similar issue too. Unstable even on a "fresh" install of factory OS, etc. This was in 2005 - Pentium 4 2.8GHz "Northwood". That got me interested in building my own computer too!


Memory or blocked cooling are two main issues for those oldies
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Anonymous
a b α HP
May 4, 2009 3:28:47 AM

HP is only warranting the models that carry an AMD processor. I see quite a few Intel based laptops that suffer the same problem come into my shop and HP refuses to fix them.
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May 5, 2009 8:17:50 AM

Anonymous@ apache_livesNo $h1t HP bought Compaq, that's why I put them together in the comparison, along with the price differences. My point was while the compaq is cheaper, it hasn't had a single problem while the HP DIED. My Compaq has ati chipset, the hp has nvidia fyi. Also, that HP refuses to acknowledge that the tx1000 has defects that ends up destroying the laptop in a few years (if you're lucky) so they won't replace the parts without fees.


Didnt say ATi based compaqs had any issues? Settle down mate
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August 8, 2009 5:48:09 AM

just got my dv 2210 US back from HP repair. I sent it via my retailer, Fry's Electronics, since I had purchased a 5 yr extended service plan for about $40 a year. I hope HP has solved this heatsink problem. The papework says HP replaced part # 6k.4COMB.001. Laptop purchased March '07. Problems started June '09. Good luck to everyone.
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Anonymous
a b α HP
December 21, 2010 4:55:32 AM

www.nvidiasettlement.com the settlement was approved on 12/20/10, register for replacement computers from H.P. all others are just repaired. There is also 2 mill set aside for people who paid to repair themselfs.
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Anonymous
a b α HP
December 27, 2010 5:42:19 AM

They used high lead solder which isn't even ROHS compliant thank you China for making inferior products that fail then poison us. The solder's temperature of liquifaction is too low for the application from what I have read. I have also read the heatsink can be modified with shims to make it transfer heat from the chipset a little better lowering the temperature and saving the solder. The only real repair on the board is reballing the NVidia chips with a better grade solder. I just wish I knew Nvidia's tech specs on these chips for the wetting information of the leads.

I have noticed some people asking about pins lifting. These are not pins they are BGA soldered chips basicly it is only solder holding the chip not like a through pin design or SMT application. I have 4 of these boards I reflowed I am testing them a month later to see if they have any flaws mainly because I wanted them to cool and possibly redevelop any issues. The issues have re-emerged I have the templates for the chips on order and some solder balls for reballing these will write back once everything gets here and I have had a chance to reball the chips.
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December 27, 2010 11:42:57 AM

Brand new ASUS and Samsung laptops (sofar) with 3xx series nvidia chips still suffer the same issues as the 8xxx series originally did (same goes for 7xxx series laptop chips) - nvidia laptop components are just rubbish

I reflow them and they work for another few months giving proof its the nvidia problem - i will never buy or recommended another nvidia based laptop again there just so unreliable its not funny.

Its funny its a common conversation i get a few times a week "iv got a laptop its not working" - "does it have a green sticker?" "yes" "im sorry its most likely the video chip is dead, time for a new laptop"
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