Sign in with
Sign up | Sign in
Your question

Tech Support overseas? Dell can't be this bad..

Last response: in Computer Brands
Share
Anonymous
January 7, 2005 12:58:21 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I've had Dell PCs for years and always ranked them at the top but recently
family members and friends have been telling me their new Dell PCs have been
buggy and when they call tech support they always end up with a support
person from overseas, most think from India. If this is really true Dell
just lost me as a customer, beside the fact that not one person who has told
me this has been happy with their Dell Tech Support expericance but the
fact that they are now sending jobs overseas really angers me, with all the
unemployment in this country to send jobs out of the country is just not
right. There are thousands of unemployed college graduates here who are very
computer savvy which would improve support but the bottom line to me is they
are cutting corners. Dell was always top notch and quality was they're
number one priority, sounds like it's back to Gateway or Micron for our next
home computer.. Very sad indeed!
January 7, 2005 1:33:19 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Pinger" <Pinger@yahoo.com> wrote in message
news:eMqdnS39G_wePkPcRVn-sg@adelphia.com...
> I've had Dell PCs for years and always ranked them at the top but recently
> family members and friends have been telling me their new Dell PCs have
> been buggy and when they call tech support they always end up with a
> support person from overseas, most think from India. If this is really
> true Dell just lost me as a customer, beside the fact that not one person
> who has told me this has been happy with their Dell Tech Support
> expericance but the fact that they are now sending jobs overseas really
> angers me, with all the unemployment in this country to send jobs out of
> the country is just not right. There are thousands of unemployed college
> graduates here who are very computer savvy which would improve support but
> the bottom line to me is they are cutting corners. Dell was always top
> notch and quality was they're number one priority, sounds like it's back
> to Gateway or Micron for our next home computer.. Very sad indeed!
>

Micron Computer no longer exists, it is now called MPC one of the only
USA computer companies left.
http://www.mpccorp.com/

Craig
Anonymous
January 7, 2005 6:24:30 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Pinger" <Pinger@yahoo.com> wrote in message
news:eMqdnS39G_wePkPcRVn-sg@adelphia.com...
| I've had Dell PCs for years and always ranked them at the top but recently
| family members and friends have been telling me their new Dell PCs have
been
| buggy and when they call tech support they always end up with a support
| person from overseas, most think from India. If this is really true Dell
| just lost me as a customer, beside the fact that not one person who has
told
| me this has been happy with their Dell Tech Support expericance but the
| fact that they are now sending jobs overseas really angers me, with all
the
| unemployment in this country to send jobs out of the country is just not
| right. There are thousands of unemployed college graduates here who are
very
| computer savvy which would improve support but the bottom line to me is
they
| are cutting corners. Dell was always top notch and quality was they're
| number one priority, sounds like it's back to Gateway or Micron for our
next
| home computer.. Very sad indeed!


You'll be hard pressed to find a computer company that isn't outsourcing
tech support. (Gateway included) Take a look at the Newsgroups for the other
computer manufacturers and you'll see that it's pretty much the same all
over.

It's becoming the standard for many types of technology related industries.
The economy is going global like it or not.

While we're on the subject, it's worth noting that jobs from overseas
companies held by Americans in this country (so called "insourcing") numbers
in excess of 5 million. If we reject outsourcing as bad in principal then it
stands to reason that we'll have to send all those jobs back. In addition,
the "insourced" job rate is growing at a higher percentage than the rate of
jobs being "lost" to outsourcing, and those insourced jobs tend to be higher
paying than those "lost" to outsourcing.

Just some food for thought.

--
D

I'm not an MVP a VIP nor do I have ESP.
I was just trying to help.
Please use your own best judgment before implementing any suggestions or
advice herein.
No warranty is expressed or implied.
Your mileage may vary.
See store for details. :) 

Remove shoes to E-mail.
Related resources
January 7, 2005 6:24:31 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"HillBillyBuddhist" <hillbillybuddhistshoes@columbus.rr.com> wrote in
message news:o QxDd.4325$bB.2551@fe1.columbus.rr.com...
> "Pinger" <Pinger@yahoo.com> wrote in message
> news:eMqdnS39G_wePkPcRVn-sg@adelphia.com...
> | I've had Dell PCs for years and always ranked them at the top but
> recently
> | family members and friends have been telling me their new Dell PCs have
> been
> | buggy and when they call tech support they always end up with a support
> | person from overseas, most think from India. If this is really true Dell
> | just lost me as a customer, beside the fact that not one person who has
> told
> | me this has been happy with their Dell Tech Support expericance but the
> | fact that they are now sending jobs overseas really angers me, with all
> the
> | unemployment in this country to send jobs out of the country is just not
> | right. There are thousands of unemployed college graduates here who are
> very
> | computer savvy which would improve support but the bottom line to me is
> they
> | are cutting corners. Dell was always top notch and quality was they're
> | number one priority, sounds like it's back to Gateway or Micron for our
> next
> | home computer.. Very sad indeed!
>
>
> You'll be hard pressed to find a computer company that isn't outsourcing
> tech support. (Gateway included) Take a look at the Newsgroups for the
> other
> computer manufacturers and you'll see that it's pretty much the same all
> over.
>
> It's becoming the standard for many types of technology related
> industries.
> The economy is going global like it or not.
>
> While we're on the subject, it's worth noting that jobs from overseas
> companies held by Americans in this country (so called "insourcing")
> numbers
> in excess of 5 million. If we reject outsourcing as bad in principal then
> it
> stands to reason that we'll have to send all those jobs back. In addition,
> the "insourced" job rate is growing at a higher percentage than the rate
> of
> jobs being "lost" to outsourcing, and those insourced jobs tend to be
> higher
> paying than those "lost" to outsourcing.
>
> Just some food for thought.
>
> --
> D
>
> I'm not an MVP a VIP nor do I have ESP.
> I was just trying to help.
> Please use your own best judgment before implementing any suggestions or
> advice herein.
> No warranty is expressed or implied.
> Your mileage may vary.
> See store for details. :) 
>
> Remove shoes to E-mail.
>
>

I found one Co. MPC http://www.mpccorp.com/about/index.html
formerly MICRON Computers.
Based in Nampa, Id. USA.

Craig
January 7, 2005 6:24:31 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"HillBillyBuddhist" <hillbillybuddhistshoes@columbus.rr.com> wrote in
message news:o QxDd.4325$bB.2551@fe1.columbus.rr.com...
> "Pinger" <Pinger@yahoo.com> wrote in message
> news:eMqdnS39G_wePkPcRVn-sg@adelphia.com...
> | I've had Dell PCs for years and always ranked them at the top but
> recently
> | family members and friends have been telling me their new Dell PCs have
> been
> | buggy and when they call tech support they always end up with a support
> | person from overseas, most think from India. If this is really true Dell
> | just lost me as a customer, beside the fact that not one person who has
> told
> | me this has been happy with their Dell Tech Support expericance but the
> | fact that they are now sending jobs overseas really angers me, with all
> the
> | unemployment in this country to send jobs out of the country is just not
> | right. There are thousands of unemployed college graduates here who are
> very
> | computer savvy which would improve support but the bottom line to me is
> they
> | are cutting corners. Dell was always top notch and quality was they're
> | number one priority, sounds like it's back to Gateway or Micron for our
> next
> | home computer.. Very sad indeed!
>
>
> You'll be hard pressed to find a computer company that isn't outsourcing
> tech support. (Gateway included) Take a look at the Newsgroups for the
> other
> computer manufacturers and you'll see that it's pretty much the same all
> over.
>
> It's becoming the standard for many types of technology related
> industries.
> The economy is going global like it or not.
>
> While we're on the subject, it's worth noting that jobs from overseas
> companies held by Americans in this country (so called "insourcing")
> numbers
> in excess of 5 million. If we reject outsourcing as bad in principal then
> it
> stands to reason that we'll have to send all those jobs back. In addition,
> the "insourced" job rate is growing at a higher percentage than the rate
> of
> jobs being "lost" to outsourcing, and those insourced jobs tend to be
> higher
> paying than those "lost" to outsourcing.
>
> Just some food for thought.
>
> --
> D
>
> I'm not an MVP a VIP nor do I have ESP.
> I was just trying to help.
> Please use your own best judgment before implementing any suggestions or
> advice herein.
> No warranty is expressed or implied.
> Your mileage may vary.
> See store for details. :) 
>
> Remove shoes to E-mail.
>
>

More on MPC
http://www.isyourjobgoingoffshore.com/forums/showthread...

Craig
Anonymous
January 7, 2005 6:28:03 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Troll alert!

"Pinger" <Pinger@yahoo.com> wrote in message
news:eMqdnS39G_wePkPcRVn-sg@adelphia.com...
> I've had Dell PCs for years and always ranked them at the top but recently
> family members and friends have been telling me their new Dell PCs have
> been buggy and when they call tech support they always end up with a
> support person from overseas, most think from India. If this is really
> true Dell just lost me as a customer, beside the fact that not one person
> who has told me this has been happy with their Dell Tech Support
> expericance but the fact that they are now sending jobs overseas really
> angers me, with all the unemployment in this country to send jobs out of
> the country is just not right. There are thousands of unemployed college
> graduates here who are very computer savvy which would improve support but
> the bottom line to me is they are cutting corners. Dell was always top
> notch and quality was they're number one priority, sounds like it's back
> to Gateway or Micron for our next home computer.. Very sad indeed!
>
Anonymous
January 7, 2005 7:04:21 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Craig" <nospam_wanted@on_the_net.com> wrote in message
news:1YxDd.17404$Wo.16104@lakeread08...
>
> "Pinger" <Pinger@yahoo.com> wrote in message
> news:eMqdnS39G_wePkPcRVn-sg@adelphia.com...
>> I've had Dell PCs for years and always ranked them at the top but
>> recently family members and friends have been telling me their new Dell
>> PCs have been buggy and when they call tech support they always end up
>> with a support person from overseas, most think from India. If this is
>> really true Dell just lost me as a customer, beside the fact that not one
>> person who has told me this has been happy with their Dell Tech Support
>> expericance but the fact that they are now sending jobs overseas really
>> angers me, with all the unemployment in this country to send jobs out of
>> the country is just not right. There are thousands of unemployed college
>> graduates here who are very computer savvy which would improve support
>> but the bottom line to me is they are cutting corners. Dell was always
>> top notch and quality was they're number one priority, sounds like it's
>> back to Gateway or Micron for our next home computer.. Very sad indeed!
>>
>
> Micron Computer no longer exists, it is now called MPC one of the only
> USA computer companies left.
> http://www.mpccorp.com/
>
> Craig

Craig,

What has been your experience with MPC? I will be buying a new notebook
within the next two months for my small business. I have been reading this
newsgroup along with a few others about notebooks. I am looking at all
options. I just visited MPC's site and am interested in the views of people
who have an MPC notebook.

Thank you in advance for any knowledge or insight you have concerning MPC
computers.

Lee
Anonymous
January 7, 2005 8:22:44 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Leer" <lgh@cts.com> wrote in message
news:9qyDd.62668$gd.55585@twister.socal.rr.com...
> What has been your experience with MPC? I will be buying a new notebook
> within the next two months for my small business. I have been reading this
> newsgroup along with a few others about notebooks. I am looking at all
> options. I just visited MPC's site and am interested in the views of
people
> who have an MPC notebook.
>
> Thank you in advance for any knowledge or insight you have concerning MPC
> computers,

I started a topic "Micron, ooops, MPC" in comp.sys.laptops about 5 hours
ago.
So far, no replies.

I've had a Micron desktop since July 1998.
Excellent system, but the two times I really needed support, ferget it.
I starte da
>
> Lee
>
>
>
>
Anonymous
January 7, 2005 9:16:30 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I am absolutely no troll... You can do a search at this forum for the past
10 years and see.. I would not nor have I ever trashed anyone or tried to
conjure flame posts... I take this forum and others I use very seriously,
true exchanges of facts and opinions... As for what I wrote I do stand by
it..
Just totally disappointed in Dell and will definitely being looking else
where for my next PC..


"WSZsr" <nospam@hotmail.com> wrote in message
news:7UxDd.12060$wi2.2624@newssvr11.news.prodigy.com...
> Troll alert!
>
> "Pinger" <Pinger@yahoo.com> wrote in message
> news:eMqdnS39G_wePkPcRVn-sg@adelphia.com...
>> I've had Dell PCs for years and always ranked them at the top but
>> recently family members and friends have been telling me their new Dell
>> PCs have been buggy and when they call tech support they always end up
>> with a support person from overseas, most think from India. If this is
>> really true Dell just lost me as a customer, beside the fact that not one
>> person who has told me this has been happy with their Dell Tech Support
>> expericance but the fact that they are now sending jobs overseas really
>> angers me, with all the unemployment in this country to send jobs out of
>> the country is just not right. There are thousands of unemployed college
>> graduates here who are very computer savvy which would improve support
>> but the bottom line to me is they are cutting corners. Dell was always
>> top notch and quality was they're number one priority, sounds like it's
>> back to Gateway or Micron for our next home computer.. Very sad indeed!
>>
>
>
January 7, 2005 10:38:26 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Pinger wrote:

> I am absolutely no troll... You can do a search at this forum for the past
> 10 years and see.. I would not nor have I ever trashed anyone or tried to
> conjure flame posts... I take this forum and others I use very seriously,
> true exchanges of facts and opinions... As for what I wrote I do stand by
> it..
> Just totally disappointed in Dell and will definitely being looking else
> where for my next PC..
>
What makes you think you won't get the same low quality of support from
another brand. As long as you buy the 'home' pc's you will.
Anonymous
January 7, 2005 10:40:46 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Pinger" <Pinger@yahoo.com> wrote in message
news:eMqdnS39G_wePkPcRVn-sg@adelphia.com
> I've had Dell PCs for years and always ranked them at the top but recently
> family members and friends have been telling me their new Dell PCs have
been
> buggy and when they call tech support they always end up with a support
person from overseas, most think from India.

Based on our experiences, sad, but true.


>Dell was always top notch and quality was they're
> number one priority,

The operative word here is "WAS"----at least with respect to their
"Consumer" division. I'm told that the trend towards out sourcing and
overseas support has been reversed in the "business" computer division,
largely because of the loss and potential loss of some very important
corporate clients.

>sounds like it's back to Gateway or Micron for our
>next home computer..

You might want to do some research, before, making that decision. From what
I have found, neither will give you any better than what you get from Dell
and personally, I have removed Dell from consideration, when it comes to
future home computer purchases.

"Pinger" <Pinger@yahoo.com> wrote in message
news:eMqdnS39G_wePkPcRVn-sg@adelphia.com...
> I've had Dell PCs for years and always ranked them at the top but recently
> family members and friends have been telling me their new Dell PCs have
been
> buggy and when they call tech support they always end up with a support
> person from overseas, most think from India. If this is really true Dell
> just lost me as a customer, beside the fact that not one person who has
told
> me this has been happy with their Dell Tech Support expericance but the
> fact that they are now sending jobs overseas really angers me, with all
the
> unemployment in this country to send jobs out of the country is just not
> right. There are thousands of unemployed college graduates here who are
very
> computer savvy which would improve support but the bottom line to me is
they
> are cutting corners. Dell was always top notch and quality was they're
> number one priority, sounds like it's back to Gateway or Micron for our
next
> home computer.. Very sad indeed!
>
>
Anonymous
January 8, 2005 5:06:41 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Irene" <girlsrule@hotmail.com> wrote in message
news:2BBDd.347$KJ2.250@newsread3.news.atl.earthlink.net...
> "Pinger" <Pinger@yahoo.com> wrote in message
> news:eMqdnS39G_wePkPcRVn-sg@adelphia.com
>
> >sounds like it's back to Gateway or Micron for our
> >next home computer..
>
> You might want to do some research, before, making that decision. From
what
> I have found, neither will give you any better than what you get from Dell
> and personally, I have removed Dell from consideration, when it comes to
> future home computer purchases.

Building one's own computer has become both more
straightforward and more necessary. Granted, there is a
learning curve for first-timers like myself. However, as a
result of that, there's no longer a need to attempt to rely
on Dell/Gateway/Micron/Compaq/HP customer support,
which no longer exist in any meaningful way for home
and SOHO users.
Anonymous
January 9, 2005 5:22:52 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <eMqdnS39G_wePkPcRVn-sg@adelphia.com>, Pinger@yahoo.com
says...
> I've had Dell PCs for years and always ranked them at the top but recently
> family members and friends have been telling me their new Dell PCs have been
> buggy and when they call tech support they always end up with a support
> person from overseas, most think from India. If this is really true Dell
> just lost me as a customer, beside the fact that not one person who has told
> me this has been happy with their Dell Tech Support expericance but the
> fact that they are now sending jobs overseas really angers me, with all the
> unemployment in this country to send jobs out of the country is just not
> right. There are thousands of unemployed college graduates here who are very
> computer savvy which would improve support but the bottom line to me is they
> are cutting corners. Dell was always top notch and quality was they're
> number one priority, sounds like it's back to Gateway or Micron for our next
> home computer.. Very sad indeed!

Your family members and friends are the reason Dell moved support
overseas. They bought the cheapest PC they could find and did not take
support into question when they bought the system.

I worked Dell tech support for years and I left because I was underpaid
for my skill level. And yes, outsourcing was a huge reason why Dell
doesn't pay well for tech support jobs in the U.S., but after having
worked tech support for Dell, I blame the consumers, not Dell.

It's a trend in this country to buy the cheapest product we can find.
We do NOT take into account who made the product or the impact it has on
our fellow countrymen (I'm just as guilty as anyone).

If you aren't going to buy a Dell computer because the support is in
India, then I hope your not a hipocritical S.O.B. and you buy ONLY
American made products of all kinds, not just computers. And for that
matter, good luck finding much of anything that is 100% American made
these days. Dell and Gateway "assemble" their computers in the U.S.
using parts from Taiwan and other Asian countries.

I'd respect you more if you just said, I'm never gonna buy another Dell
computer because their support has declined, rather than a racial
statement like I don't like Indians.
Anonymous
January 9, 2005 5:33:02 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <ReHDd.10757$Xs6.4715@twister.nyroc.rr.com>,
brightfan@cape.us says...
> "Irene" <girlsrule@hotmail.com> wrote in message
> news:2BBDd.347$KJ2.250@newsread3.news.atl.earthlink.net...
> > "Pinger" <Pinger@yahoo.com> wrote in message
> > news:eMqdnS39G_wePkPcRVn-sg@adelphia.com
> >
> > >sounds like it's back to Gateway or Micron for our
> > >next home computer..
> >
> > You might want to do some research, before, making that decision. From
> what
> > I have found, neither will give you any better than what you get from Dell
> > and personally, I have removed Dell from consideration, when it comes to
> > future home computer purchases.
>
> Building one's own computer has become both more
> straightforward and more necessary. Granted, there is a
> learning curve for first-timers like myself. However, as a
> result of that, there's no longer a need to attempt to rely
> on Dell/Gateway/Micron/Compaq/HP customer support,
> which no longer exist in any meaningful way for home
> and SOHO users.

That's not necessarily true. There are thousands of very knowledgeable
Dell customers (not employees) who answer questions on the Dell web site
(support forums). And you'll occasionally find some great answers in
this newsgroup.

And occasionally, you'll get good support when calling the Dell support
line. Not all of CTS (consumer) support has been moved overseas, just
90%. There are over 1,000 support people in the U.S. answering the
phones for consumer support. It's just hard to get one when Dell is
recieving over 10,000 calls a day from consumers.

One interesting statistic is that Dell receives a call on only 1 out of
every 265 computers it sells on the consumer side. So when Dell sells
you a computer, it has less than 0.5% chance that you'll call for a
problem. On the business side that drops to 1 in 1,780 computers.

More than half of the calls to the consumer side have to do with "user
errors" which have nothing to do with the machine itself.

If you want a really good deal on computer and you're willing to handle
troubleshooting yourself, get a Dell (or Gateway/Compaq) computer with
an extended warranty, but make that warranty "parts only service". If a
part breaks down, they send you a replacement part. The rest is up to
you. POS is actually quite a bit cheaper than the standard extended
warranty, but of course you have to do all of the troubleshooting
yourself.
Anonymous
February 22, 2005 4:47:05 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Bad Bubba" <bad@bubba.dude> wrote in message
news:MPG.1c4b4e87dc72604598980a@news.usenetserver.com...
> In article <eMqdnS39G_wePkPcRVn-sg@adelphia.com>, Pinger@yahoo.com
>
> I'd respect you more if you just said, I'm never gonna buy another Dell
> computer because their support has declined, rather than a racial
> statement like I don't like Indians.
>

Well, let's face it.... We =don't= like them.
(Except for that hot babe on ER. Yummmm..)
Anonymous
February 22, 2005 4:47:06 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Greg Smithers wrote:
>
> "Bad Bubba" <bad@bubba.dude> wrote in message
> news:MPG.1c4b4e87dc72604598980a@news.usenetserver.com...
> > In article <eMqdnS39G_wePkPcRVn-sg@adelphia.com>, Pinger@yahoo.com
> >
> > I'd respect you more if you just said, I'm never gonna buy another Dell
> > computer because their support has declined, rather than a racial
> > statement like I don't like Indians.
> >
>
> Well, let's face it.... We =don't= like them.
> (Except for that hot babe on ER. Yummmm..)

"WE?"

Notan
February 22, 2005 7:40:50 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Notan <notan@ddress.com> wrote:
> Greg Smithers wrote:
>>
>> "Bad Bubba" <bad@bubba.dude> wrote in message
>> news:MPG.1c4b4e87dc72604598980a@news.usenetserver.com...
>> > In article <eMqdnS39G_wePkPcRVn-sg@adelphia.com>, Pinger@yahoo.com
>> >
>> > I'd respect you more if you just said, I'm never gonna buy another Dell
>> > computer because their support has declined, rather than a racial
>> > statement like I don't like Indians.
>> >
>>
>> Well, let's face it.... We =don't= like them.
>> (Except for that hot babe on ER. Yummmm..)

> "WE?"

He means himself and his Precioooooousssss.... "We"

I'm on the fence about the ER chick. She was alright in "Bend it like
Beckham" and she showed more skin there. But that limey accent grates.
February 23, 2005 1:24:55 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

<SNIP
Actually shes English not Indian
>> Well, let's face it.... We =don't= like them.
>> (Except for that hot babe on ER. Yummmm..)
>
> "WE?"
>
> Notan
>
Anonymous
February 23, 2005 12:29:05 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

> I'm on the fence about the ER chick. She was alright in "Bend it like
> Beckham" and she showed more skin there. But that limey accent grates.
>

It's called english and it's how it should be spoken :) )

Chris
!