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Outlook 2010 locks up when attaching files

Last response: in Business Computing
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June 22, 2012 8:09:10 PM

Hi Everyone,

I have multiple users that lock up when they try attaching a file with the attachment icon. It works perfectly fine if they drag the file into the message. Any ideas?
Thanks

Using: Windows Server 2003, Outlook 2010, Windows XP SP3.
July 4, 2012 5:52:22 AM

This topic has been moved from the section Windows XP to section Business Computing by Pyree
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July 13, 2012 2:27:51 AM

Try checking to see if any mapped network drives or locations on the workstations are unavailable. When attaching, explorer is initiated, and may be freezing when the phantom network location cannot be contacted.
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July 15, 2012 6:08:05 PM

open outlook in safe mode , if it helps one of your add-ins might causing the problem.
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June 4, 2013 12:29:42 PM

mclee321 said:
Try checking to see if any mapped network drives or locations on the workstations are unavailable. When attaching, explorer is initiated, and may be freezing when the phantom network location cannot be contacted.


Thank you! You saved my sanity.
Cathy
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