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Hardware acceleration error after upgrading to windows 7

Last response: in Windows 7
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June 18, 2010 6:17:10 AM

Hello, Im not very computer savvy, I just upgraded my computer to windows 7 and Everytime I click on a games as simple as solitaire I get the error message Hardware acceleration is either diabled or not supported by your video card driver make sure you have the latest video card driver installed and that the hardware acceleration is turned on.I havnt a clue how to turn on Hardware Acceleration much less know what it means lol
a b \ Driver
a b $ Windows 7
June 18, 2010 9:35:30 AM

What is the make/model of your computer?
We need that info to show you where to get your drivers from.
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a b \ Driver
a c 255 $ Windows 7
June 18, 2010 12:58:22 PM

In all likelihood, a simple upgrade of the GPU drivers, would fix this problem. Go to the website of the GPU chipset maker, such as nvidia.com or ati.com, and download the current drivers for your video card and operating system (32 or 64 bit Win7 in your case). This should take care of the problem as you are likely using Win7 provided generic video drivers now. Good luck!
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June 18, 2010 3:51:37 PM

Gandalf I dont know how to find that stuff.
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June 18, 2010 8:47:51 PM

Hello Heather15,

It is always best to check with the software manufacturer FIRST. They will tell you if they have tested the product and the version, as well as whether or not it will work with Windows 7.
Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibilty.)
http://www.microsoft.com/windows/compatibility/en-us/de...
There is a pulldown from which you can choose "hardware" and "software".
There are also some great articles, instructional videos and such to help with your Windows 7 at our Springboard site:
http://technet.microsoft.com/en-us/windows/default.aspx
In any event a lot of the times, Vista drivers will work in lieu of Windows 7 drivers, however, it's not 100%!
As stated previously, it's best to have the Windows 7 certified drivers installed.
Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assitance and support.

Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibilty.)
http://www.microsoft.com/windows/compatibility/en-us/de...
There is a pulldown from which you can choose "hardware" and "software"
Thanks again,
John M.
Microsoft Windows Client Support
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August 29, 2012 7:13:03 AM

Gandalf said:
What is the make/model of your computer?
We need that info to show you where to get your drivers from.

Hi I am also facing the same problem My Laptop Make is Toshiba Satellite Pro C 640 Operating System is Windows 7 Ultimate
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November 24, 2012 1:01:32 PM

Gandalf said:
What is the make/model of your computer?
We need that info to show you where to get your drivers from.

hey i have the same problem as the upper one fellow have....my p.c. model is celeron D...please tell me what to do...any game i click it says either your hard ware acceleration is disabelled or not supported by your video card......plz tell me what to do..
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