Archived from groups: comp.sys.palmtops.pilot (More info?)

I bought my Zire 72 about six month ago with an extended warrantee. I was
lucky enough to only have to call palm support once.
Now I can't sync with my computer and I have to call them back up and I find
the unfortunate following...

They speak and understand hardly any English.
They have lost all my records of my warrantee.
They are very limited with any knowledge of the Zire 72 or PC Windows
Operating System.
They keep you on hold for almost thirty minutes
They disconnect you accidentally!! two times.

Wow... Do I feel like I was taken when I bought that extended service plan
though Palm US.

Archived from groups: comp.sys.palmtops.pilot (More info?)

This sounds like what happened to me when I had to call Sprint for a problem
with them charging me for something I didn't request.

"Barry" <emailbarry@mail.com> wrote in message
news:j7idnWa4QoyFPHzfRVn-2g@comcast.com...
> I bought my Zire 72 about six month ago with an extended warrantee. I was
> lucky enough to only have to call palm support once.
> Now I can't sync with my computer and I have to call them back up and I
find
> the unfortunate following...
>
> They speak and understand hardly any English.
> They have lost all my records of my warrantee.
> They are very limited with any knowledge of the Zire 72 or PC Windows
> Operating System.
> They keep you on hold for almost thirty minutes
> They disconnect you accidentally!! two times.
>
> Wow... Do I feel like I was taken when I bought that extended service plan
> though Palm US.
>
>

Archived from groups: comp.sys.palmtops.pilot (More info?)

Barry wrote...

> I bought my Zire 72 about six month ago with an extended
> warrantee. I was lucky enough to only have to call palm
> support once. Now I can't sync with my computer and I have
> to call them back up and I find the unfortunate
> following...
>
> They speak and understand hardly any English.
> They have lost all my records of my warrantee.
> They are very limited with any knowledge of the Zire 72 or
> PC Windows Operating System.
> They keep you on hold for almost thirty minutes
> They disconnect you accidentally!! two times.
>
> Wow... Do I feel like I was taken when I bought that
> extended service plan though Palm US.
>
>

We e-mailed Palm about a problem we were having within the
warrantee period, thinking that would fix the no-English
problem. Never heard back from them, though we did get a support
satisfaction survey...

-lisa

Archived from groups: comp.sys.palmtops.pilot (More info?)

In article <Xns969C91C582330mccatsjavanetcom@130.133.1.4>,
"lisa in mass." <mccats@rcn.com> wrote:

> Barry wrote...
>
> > I bought my Zire 72 about six month ago with an extended
> > warrantee. I was lucky enough to only have to call palm
> > support once. Now I can't sync with my computer and I have
> > to call them back up and I find the unfortunate
> > following...
> >
> > They speak and understand hardly any English.
> > They have lost all my records of my warrantee.
> > They are very limited with any knowledge of the Zire 72 or
> > PC Windows Operating System.
> > They keep you on hold for almost thirty minutes
> > They disconnect you accidentally!! two times.

If I reach live people, but then the live people put me on hold, I try
to remember to give them a number I can be reached at in case of
disconnect (sometimes it's my cell, sometimes it's them).

-Andrew

--
Andrew Starr
eMailman(r): http://www.emailman.com
NewsReaders(sm): http://www.newsreaders.com
Both of the above now have forums (newsreader or web access)!

Archived from groups: comp.sys.palmtops.pilot (More info?)

"Barry" <emailbarry@mail.com> wrote in message
news:j7idnWa4QoyFPHzfRVn-2g@comcast.com...
>I bought my Zire 72 about six month ago with an extended warrantee. I was lucky
>enough to only have to call palm support once.
> Now I can't sync with my computer and I have to call them back up and I find the
> unfortunate following...
>
> They speak and understand hardly any English.
> They have lost all my records of my warrantee.
> They are very limited with any knowledge of the Zire 72 or PC Windows Operating
> System.
> They keep you on hold for almost thirty minutes
> They disconnect you accidentally!! two times.
>
> Wow... Do I feel like I was taken when I bought that extended service plan though
> Palm US.

It helps to know a bit of Hindi. Have your tried using a Berlitz Hindi phrase book,
under "my PDA is broken"?

Adam

Archived from groups: comp.sys.palmtops.pilot (More info?)

On Sat, 23 Jul 2005 22:22:55 -0400, "John W. Kennedy"
<jwkenne@attglobal.net> was understood to have stated the following:

>
>Yeah. IBM's is great. But no-one wants to pay for it.

Yeah, that's why my current employer fired them some time back, and
hired my coworkers and myself. :-D

Archived from groups: comp.sys.palmtops.pilot (More info?)

<posted & mailed>

Andrew Starr wrote:

> In article <Xns969C91C582330mccatsjavanetcom@130.133.1.4>,
> "lisa in mass." <mccats@rcn.com> wrote:
>
>> Barry wrote...
>>
>> > I bought my Zire 72 about six month ago with an extended
>> > warrantee. I was lucky enough to only have to call palm
>> > support once. Now I can't sync with my computer and I have
>> > to call them back up and I find the unfortunate
>> > following...
>> >
>> > They speak and understand hardly any English.
>> > They have lost all my records of my warrantee.
>> > They are very limited with any knowledge of the Zire 72 or
>> > PC Windows Operating System.
>> > They keep you on hold for almost thirty minutes
>> > They disconnect you accidentally!! two times.
>
> If I reach live people, but then the live people put me on hold, I try
> to remember to give them a number

You shouldn't have to "try to remember", it should be the first thing they
ask for.

> I can be reached at in case of
> disconnect (sometimes it's my cell, sometimes it's them).
>
> -Andrew
>

--
--John
to email, dial "usenet" and validate
(was jclarke at eye bee em dot net)