New hardware malwizardy - The obvious tried, Maxtor baffle..

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Is there a reason you are installing the Maxtor software?

I have both a OneTouch USB 120 and OneTouch II USB 250 externals, and XP
recognized them immediately on plug-in, no need for Maxtor's bloatware. The
only caveat is I did reformat them from FAT32 to NTFS.

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"Adrielle" <Adrielle@Easynews.com> wrote in message
news:n6lu31lochh40h1kl6da7bipf602omjldk@4ax.com...
> I have 2 external Maxtor hard drives. They both work fine. Windows, on the
other
> hand, does not.
>
> While installing the software for these 2 drives I received several "found
new
> hardware" wizards. The OneTouch II 300 GB drive went through 3 hardware
wizards,
> for
> OneTouch II
> Maxtor OneTouch Security
> X Maxtor OneTouch II Disk
> The OneTouch 250 GB drive went through only 2 hardware wizards,
> OneTouch
> X Maxtor OneTouch USB disk
> The last ("X" ) of the series of new hardware wizard installs failed, and
the
> earlier one(s) succeeded.
>
> I have
> o tried to load the drivers on the CD (which worked for the first hardware
> wizard(s) without success.
> o pointed the wizard at the very device drivers that it in fact needs in
the
> system32 directory -- it only tilts its nose upwards and sniffs, "I want
an .inf
> file." (the .inf files on the install CD "do not contain information about
the
> device" ? that one baffles me).
> o spent over 3 hours with Maxtor technicians of varied eptitude
installing,
> uninstalling, connecting, and disconnecting trying to get this to
disappear.
> Finally the fellow told me that we had tried everything that he and his
second
> layer support could think of. He suggested not muck it up too much (I can
still
> access all functionality) and go talk to the author of this malcontent
software.
> o looked through this newsgroup for a fix without succcess, but at least
now
> I'm a little relieved recognizing that this wizard is in fact imperfect.
I'm
> really wishing this was a printer at this point with an easy fix.
>
> When I look in device manager at the successfully installed drives, there
they
> sit, happily purring away and wondering what all of the fuss is about
> + Disk drives
> Maxtor OneTouch II Disk
> Maxtor OneTouch USB disk
> + USB controller
> Maxtor OneTouch
> Maxtor OneTouch II
> No nastly yellow exclamation marks. When looked at in more detail they
each
> cheerily report, "This device is working properly." If I look further
inward I
> see device drivers tidily tucked away, just as if they were in fact
working.
> Which they are. No problem writing to or reading from these drives. Disk
> management reports that the partitions/disks are healthy NTFS puppies,
active,
> and online.
>
> Yet every every every damn time I reboot I get "found new hardware
wizards" for
> both
> Maxtor OneTouch USB Disk
> Maxtor OneTouch II Disk
>
> Agh. Curses. Evil thoughts. Any insight appreciated and all reasonable
> suggestions humbly attempted. I see there is some solution that involves
turning
> off balloons (?) but I'd rather not unless that is really the work-around.
>
> Thanks.
>
>