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Geforce 310M not detected after BSOD

Last response: in Laptops & Notebooks
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April 3, 2012 6:54:01 PM

I crashed my laptop when I was trying to run Minecraft in Chrome. After my laptop restarted, it switched to use Intel HD Graphics instead of Geforce 310M. In Device Manager I couldn't find Geforce 310M. I tried to install the Geforce 300 series for notebooks but it couldn't detect the hardware. Anybody know how to fix this? :( 
April 3, 2012 7:03:35 PM

Does the BIOS see both cards? I'd say it's unlikely that you killed your GPU but it's certainly possible, especially if it was exposed to prolonged temperatures near or exceeding it's maximum operating temperature (due to dust, a conservative fan profile, or more likely, both).
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April 3, 2012 7:24:08 PM

I checked the BIOS but didn't know where to look for graphic cards. In CPU-Z it only showed the Intel HD. I'm sure it was because of the BSOD because before it happened the Geforce 310M was still working well. Could the crash kill the card?
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April 3, 2012 7:28:50 PM

Install the nVidia drivers from the website of brandname of your laptop. So if you have a Dell, go to Dell's website to download the drivers.

If that does not work, then you need to do a complete re-install of Windows. Backup and important data on the C: drive before do so otherwise it will be wiped out.
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April 3, 2012 7:32:16 PM

Reinstalling nVidia drivers or Windows aren't going to help if the device cannot be enumerated because it doesn't appear on the PCI-E bus anymore. No drivers or OS can fix that.
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April 3, 2012 8:04:49 PM

Maybe a power surge caused the graphics card to go out. Do you happen to have a spare? Or borrow one from somebody? Do you think the card was not properly seated? Is this card new? Maybe you can RMA it?
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April 3, 2012 10:21:08 PM

xunicronx said:
Maybe a power surge caused the graphics card to go out. Do you happen to have a spare? Or borrow one from somebody? Do you think the card was not properly seated? Is this card new? Maybe you can RMA it?


It's a built-in notebook GPU.
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