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Mouse pointer movement causes HELP window to open

Last response: in Windows XP
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Anonymous
March 26, 2005 5:15:05 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi all

If anyone out there can help me with this one, I'll be extreeeeeeeeemly
greatful!

My HP compaq laptop motherboard was recently replaced due to a failed
bios flash - and since then my previous problem was sorted out, but I
have a new one now!

I am running Win XP SP2, use Nod32 and MS AntiSpyware, firewall active,
the works, so I am pretty sure that I don't have a virus or spyware
lurking around. The HELP window of the application I'm working in at
the time keeps on opening by itself at random when I move the
mousepointer (using ps2 mouse or touchpad) - can you imagine this!

I am pulling my hair out, and it is not doing wonders for my otherwise
very decent vocabulary :( .

I have been advised by MS Support to follow a process of elimination
using MSCONFIG - deselecting processes, startup programs, etc - but
seeing that it sometimes takes a while before the problem starts, and
with varied interval, this will take me absolutely forever - and I have
far too much work to spend 2 days trying to find this problem.

Anyone out there who has had the same problem, or something similar?

Oh yes - this has happened in MS Outlook, HTML-Kit, Internet Explorer,
Image Viewer, even when I'm moving the pointer around on my desktop
(then the Help and Support Centre windows opens).

I am desperate!!
Thanx
Jolio
Anonymous
March 26, 2005 5:37:02 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

YES! at last someone with the same problem! I have tried re-building the
laptop with fresh xp but it still does it! Ill be using a programme and then
the help and support centre will open or the help dialouge box will open
asking me if i want advice on how to use the programme. Then the mouse
pointer will go berzerk! Anyone know what we can do? I have even tried
turning off help and support but then i get a dialouge box saying it tried to
open help but couldnt because its switched off. For the moment i have deleted
all the help files and that seems to work but i can still tell when it tries
to open because the mouse stops and the egg timer comes on. Very annoying

Andy

"jolio@webmail.co.za" wrote:

> Hi all
>
> If anyone out there can help me with this one, I'll be extreeeeeeeeemly
> greatful!
>
> My HP compaq laptop motherboard was recently replaced due to a failed
> bios flash - and since then my previous problem was sorted out, but I
> have a new one now!
>
> I am running Win XP SP2, use Nod32 and MS AntiSpyware, firewall active,
> the works, so I am pretty sure that I don't have a virus or spyware
> lurking around. The HELP window of the application I'm working in at
> the time keeps on opening by itself at random when I move the
> mousepointer (using ps2 mouse or touchpad) - can you imagine this!
>
> I am pulling my hair out, and it is not doing wonders for my otherwise
> very decent vocabulary :( .
>
> I have been advised by MS Support to follow a process of elimination
> using MSCONFIG - deselecting processes, startup programs, etc - but
> seeing that it sometimes takes a while before the problem starts, and
> with varied interval, this will take me absolutely forever - and I have
> far too much work to spend 2 days trying to find this problem.
>
> Anyone out there who has had the same problem, or something similar?
>
> Oh yes - this has happened in MS Outlook, HTML-Kit, Internet Explorer,
> Image Viewer, even when I'm moving the pointer around on my desktop
> (then the Help and Support Centre windows opens).
>
> I am desperate!!
> Thanx
> Jolio
>
>
Anonymous
March 26, 2005 7:11:44 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi Andy
Maybe you and I should start a 'support group' for people who have all
gone wacko due to Help screens popping up all the time. :) 
Lets hope someone out there can help us, hey! Coz I am about to feed
my mouse to the cat!
J
Anonymous
March 26, 2005 7:51:07 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

A problem shared is a problem halved! Keep me informed mate if you dont mind
cos im not on here often
andy_davies0@hotmail.com
Cant wait for the answer either. Ive tried everything. I think it is HP
related.
Andy


"jolio@webmail.co.za" wrote:

> Hi Andy
> Maybe you and I should start a 'support group' for people who have all
> gone wacko due to Help screens popping up all the time. :) 
> Lets hope someone out there can help us, hey! Coz I am about to feed
> my mouse to the cat!
> J
>
>
!