Portable hard disk not detected

Hello,
Portable 500 GB hard disk not detected when connected to laptop(Dell-3GB ram)
Can any one help to solve this
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More about portable hard disk detected
  1. If you have a USB mouse, try it on the same port to verify that the port works.

    If the port proves operational, then try...
    http://support.microsoft.com/gp/hardware_device_problems
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