Can't connect to the internet

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

After removing multiple viruses and spyware entries I'm not able to get a
client's computer on the internet. I can however get online after 1.
removing the winsock and winsock2 entires in the registry, rebooting then
re-installing TCP/IP protocol then rebooting once more. However, after this
one reboot it will not work anymore. I can ipconfig /all and I do get a
normal IP address. I cannot ping any sites like www.yahoo.com. I can ping
by IP address.

When I go into MSCONFIG I do see something that has to do with Norton. I
was reading about how un-installing Norton can cause this problem however I
don't think this is the case but nevertheless I will check on it tomorrow.

Other than that, can anyone tell me what else I might try to get this
client's internet connection going?

The computer is running WinXP Home with SP2 installed. Client does have
McAffee anti-virus with McAffee's firewall and all this other McAffee stuff.

Please advise.

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Well there is a router however each and every other computer connected
connects to the internet fine. There is a McAffee firewall which is apart
of the McAffee suite. I did disable the entire firewall and still no luck.
"swat" <swat@discussions.microsoft.com> wrote in message
news:E7C428DE-D651-4E8B-AF73-878E33A78A46@microsoft.com...
> Do a ipconfig /all and post the IP, subnetmask and dns here. Seems like
> the
> dns is having some problem. BTW, are you using any router and is there any
> firewall install?
>
> "Nocturnal" wrote:
>
>> After removing multiple viruses and spyware entries I'm not able to get a
>> client's computer on the internet. I can however get online after 1.
>> removing the winsock and winsock2 entires in the registry, rebooting then
>> re-installing TCP/IP protocol then rebooting once more. However, after
>> this
>> one reboot it will not work anymore. I can ipconfig /all and I do get a
>> normal IP address. I cannot ping any sites like www.yahoo.com. I can
>> ping
>> by IP address.
>>
>> When I go into MSCONFIG I do see something that has to do with Norton. I
>> was reading about how un-installing Norton can cause this problem however
>> I
>> don't think this is the case but nevertheless I will check on it
>> tomorrow.
>>
>> Other than that, can anyone tell me what else I might try to get this
>> client's internet connection going?
>>
>> The computer is running WinXP Home with SP2 installed. Client does have
>> McAffee anti-virus with McAffee's firewall and all this other McAffee
>> stuff.
>>
>> Please advise.
>>
>>
>>