Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)
I think I'm up the creek, but nonetheless I'm hoping someone has some insight
into what options I might have.
Background info:
1) Windows XP Pro user. Tried to open Word doc today that was in an
encrypted directory, and Word crashed. Tried to reboot, received Stop error:
0x00000024(0x00190203,0x82F85820,0xc0000102,0x000000000)
Disable or unistall any antivirus, disk defrag or backup utilities. Check
your hard drive configuration, and check for any updated drivers. Run chkdsk
/f to check for hard drive corruption, and then restart your computer.
2) I am unable to boot into any safe mode variety, I get the same stop error.
3) With my XP cd, I can boot into recovery console. However, when I run
chkdsk I get the notice "unrecoverable errors". I am also unable to view
directory contents using dir ("unable to enumerate directory...").
4) If I boot with XP CD and go into setup, the partition with windows is not
recognized and repairing is not an option. NTFS partition is "unknown".
I was able to boot off of Knoppix (sorry) and copy some files to floppy.
However, it is the encrypted files that I cannot read (even though I can
copy).
Any ideas on what I can do next? Will fixing the boot sector or MBR help in
the recovery console?
Thanks!!
I think I'm up the creek, but nonetheless I'm hoping someone has some insight
into what options I might have.
Background info:
1) Windows XP Pro user. Tried to open Word doc today that was in an
encrypted directory, and Word crashed. Tried to reboot, received Stop error:
0x00000024(0x00190203,0x82F85820,0xc0000102,0x000000000)
Disable or unistall any antivirus, disk defrag or backup utilities. Check
your hard drive configuration, and check for any updated drivers. Run chkdsk
/f to check for hard drive corruption, and then restart your computer.
2) I am unable to boot into any safe mode variety, I get the same stop error.
3) With my XP cd, I can boot into recovery console. However, when I run
chkdsk I get the notice "unrecoverable errors". I am also unable to view
directory contents using dir ("unable to enumerate directory...").
4) If I boot with XP CD and go into setup, the partition with windows is not
recognized and repairing is not an option. NTFS partition is "unknown".
I was able to boot off of Knoppix (sorry) and copy some files to floppy.
However, it is the encrypted files that I cannot read (even though I can
copy).
Any ideas on what I can do next? Will fixing the boot sector or MBR help in
the recovery console?
Thanks!!