This computer is my teenager's Dell Inspiron laptop. I installed AVG free on it last night and ran a scan and it uncovered and removed a few threats. Afterward, it told me to restart the computer. I did and then got a message that I needed to use Launch Repair to fix whatever problem was causing it not to restart. I ran that and got the message that Launch Repair couldn't fix the problem. It said something about a bad hard disk. What do I do from here? How expensive are those to replace? Thank you!
My name is Krishna and I work for the Social Media and Community Team at Dell. Based on the above symptoms, It's more likely that you have a bad hard drive or a corrupt Operating system. Try running the hardware diagnostics and see if it shows any errors. You can follow the instructions from http://dell.to/dU0fpw .
Also, please e-mail me your Service Tag/Order number so I can check on the warranty status You can reach me at Krishna_KRN@Dell.com