HP pavillion dv7 battery problem!!!

[Helpmycomputer]

My hp pavillion dv7 only charges in sleep mode. When I have my computer, initially when I plug it in it shows plugged in, not charging then goes away and just shows battery life. It will only charge when the computer is off or in sleep mode. Please help.

 

[someam]

Have you tried using another battery to see if this continues. If you need further assistance please email me your contact and product info to psgsocialmedia@hp.com. Please indclude Attn: Veronica-Toms.