I ordered my ProphetView exactly one month ago. It did not indicate backorder on the web at the time and took 4 days before I received an email notifying me of the backorder. A week after that I was checking the website for contact info when I noticed that they have stopped selling the product because of the excessive backorder. I was then offered to downgrade to the non DVI version and "As a way of saying thank you we would also like to give you a 3D Prophet 4000XT as a free gift with purchase of the Pro Black." I gave it a look and found out that not only is the 4000XT a $20 32MB that they are actually no longer selling. Adding to the insult of them offloading inventory is the fact that this offer is on the website for everyone, offering those customers who have been waiting beyond reason no special offer. That email came 20 days after my order was placed.
I have called them and learned that they have no clue about the products (they only run the website), they also seem to have no contact with Hercules and could not offer any estimate or even tell me just how many people are on the backorder. When asked if they had shipped _any_ since my order had been placed they were clueless. The good news is orders may be cancled while on backorder, so no need for any one to cut up your credit card.
I'm currently trying to find any definitive information on the upcoming generation and its ETA. The BenQ site has the info for their 12ms monitor and I assume others aren't far behind. However, as we've all noticed, that doesn't necessarily the monitor is available to anyone other then Tom. I trust Toms reviews but there is a great lack of information in the flat panel area. The quality monitors aren't sold in b&m stores and are hard to find online, or non-existent in the US. I've been looking for one since October and after not finding the Q17 and my current frustration, I'm craving some solid information, not rumors, not guesses.
If the next gen is emminent and in the next 2 months, I will cancel my order. If my monitor will ship this week then I'll keep it. I don't understand how these companies can be so horrible at service when so many people are willing to drop $500 on their products.
Sorry for the rant. This forum is the only source for help or information in this field, keep on posting.
Thanks.