No help&support from main menu

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi Tricia,

D/load and run the fix provided by Kelly Theriot:
http://www.kellys-korner-xp.com/xp_tweaks.htm (scroll down to line 235,
left-hand column -->Restore Help and Support Service)



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Tricia" <Tricia@discussions.microsoft.com> wrote in message
news:320E060C-92E5-4BB4-B59C-DAC993A195C6@microsoft.com...
> hello, when I press the start button on the toolbar to get to the program
> menu then try to click on ? HELP&SUPPORT I get error message #126. I
looked
> in my services and I cant get it to turn on that service!!!
> Windows xp sp1

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

No you're not overlooking something too obvious. I think the "cannot find
helpctr.exe" problem may stem from the fact that your system directory is
C:\Windows and not C:\WINNT
The reg file that I recommended you d/load and run has the path for
helpctr.exe set to C:\WINNT
Right-click on that d/loaded .reg file and select Open with>Notepad. When it
opens in a Notepad window, the first few lines should look like this:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE]
@="C:\\WINNT\\PCHealth\\HelpCtr\\Binaries\\HelpCtr.exe"


Change the WINNT to WINDOWS
Go to File>Save and then File>Exit

Now double-click on the .reg file to run it again.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Tricia" <Tricia@discussions.microsoft.com> wrote in message
news:B2522D50-BC84-4376-A702-C1930F8E08EF@microsoft.com...
> Hi Patti, thanks for the quick response but no luck. it comes back saying
> cannot find "helpctr.exe. I did a search and the files seem to be there
but I
> cant seem to restore them am I over looking something to obvious?
>
> "Patti MacLeod" wrote:
>
> > Hi Tricia,
> >
> > D/load and run the fix provided by Kelly Theriot:
> > http://www.kellys-korner-xp.com/xp_tweaks.htm (scroll down to line 235,
> > left-hand column -->Restore Help and Support Service)
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "Tricia" <Tricia@discussions.microsoft.com> wrote in message
> > news:320E060C-92E5-4BB4-B59C-DAC993A195C6@microsoft.com...
> > > hello, when I press the start button on the toolbar to get to the
program
> > > menu then try to click on ? HELP&SUPPORT I get error message #126. I
> > looked
> > > in my services and I cant get it to turn on that service!!!
> > > Windows xp sp1
> >
> >
> >

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

P.S. I edited it on notepad and ran the file again and still am getting,
Error 126: COULD NOT FIND SPECIFIED MODULE

"Tricia" wrote:

> Hello, I cant seem to get the file to open with notepad, everytime I select
> it. It either says run or save. Is there another way to the reg. file that I
> downloade from Kellys site?
>
> "Patti MacLeod" wrote:
>
> > No you're not overlooking something too obvious. I think the "cannot find
> > helpctr.exe" problem may stem from the fact that your system directory is
> > C:\Windows and not C:\WINNT
> > The reg file that I recommended you d/load and run has the path for
> > helpctr.exe set to C:\WINNT
> > Right-click on that d/loaded .reg file and select Open with>Notepad. When it
> > opens in a Notepad window, the first few lines should look like this:
> >
> > Windows Registry Editor Version 5.00
> >
> > [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
> > Paths\HELPCTR.EXE]
> > @="C:\\WINNT\\PCHealth\\HelpCtr\\Binaries\\HelpCtr.exe"
> >
> >
> > Change the WINNT to WINDOWS
> > Go to File>Save and then File>Exit
> >
> > Now double-click on the .reg file to run it again.
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "Tricia" <Tricia@discussions.microsoft.com> wrote in message
> > news:B2522D50-BC84-4376-A702-C1930F8E08EF@microsoft.com...
> > > Hi Patti, thanks for the quick response but no luck. it comes back saying
> > > cannot find "helpctr.exe. I did a search and the files seem to be there
> > but I
> > > cant seem to restore them am I over looking something to obvious?
> > >
> > > "Patti MacLeod" wrote:
> > >
> > > > Hi Tricia,
> > > >
> > > > D/load and run the fix provided by Kelly Theriot:
> > > > http://www.kellys-korner-xp.com/xp_tweaks.htm (scroll down to line 235,
> > > > left-hand column -->Restore Help and Support Service)
> > > >
> > > >
> > > >
> > > > Regards,
> > > >
> > > > --
> > > > Patti MacLeod
> > > > Microsoft MVP - Windows Shell/User
> > > >
> > > > "Tricia" <Tricia@discussions.microsoft.com> wrote in message
> > > > news:320E060C-92E5-4BB4-B59C-DAC993A195C6@microsoft.com...
> > > > > hello, when I press the start button on the toolbar to get to the
> > program
> > > > > menu then try to click on ? HELP&SUPPORT I get error message #126. I
> > > > looked
> > > > > in my services and I cant get it to turn on that service!!!
> > > > > Windows xp sp1
> > > >
> > > >
> > > >
> >
> >
> >

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

still no luck, thanks for your time patti. i really dont want to re-install
but there seems like I have no choice!!!

"Patti MacLeod" wrote:

> Bummer :-(
>
> The only other thing I can think of trying (besides a reinstall of Windows)
> is to try reinstalling Help and Support. You'll need to have your Windows XP
> install CD ready, as you will probably be prompted to insert it during the
> install process.
>
> Go to Start>Run and key in:
> %windir%\inf\
> Click on OK or hit ENTER
> T
> This should open a Windows Explorer window with the C:\Windows\inf folder
> open. Scroll to locate the file named pchealth.inf Right-click on the
> pchealth.inf file and select Install.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Tricia" <Tricia@discussions.microsoft.com> wrote in message
> news:C84F822E-B6D6-4D5C-8209-791379C49213@microsoft.com...
> > P.S. I edited it on notepad and ran the file again and still am getting,
> > Error 126: COULD NOT FIND SPECIFIED MODULE
> >
> > "Tricia" wrote:
> >
> > > Hello, I cant seem to get the file to open with notepad, everytime I
> select
> > > it. It either says run or save. Is there another way to the reg. file
> that I
> > > downloade from Kellys site?
> > >
> > > "Patti MacLeod" wrote:
> > >
> > > > No you're not overlooking something too obvious. I think the "cannot
> find
> > > > helpctr.exe" problem may stem from the fact that your system directory
> is
> > > > C:\Windows and not C:\WINNT
> > > > The reg file that I recommended you d/load and run has the path for
> > > > helpctr.exe set to C:\WINNT
> > > > Right-click on that d/loaded .reg file and select Open with>Notepad.
> When it
> > > > opens in a Notepad window, the first few lines should look like this:
> > > >
> > > > Windows Registry Editor Version 5.00
> > > >
> > > > [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
> > > > Paths\HELPCTR.EXE]
> > > > @="C:\\WINNT\\PCHealth\\HelpCtr\\Binaries\\HelpCtr.exe"
> > > >
> > > >
> > > > Change the WINNT to WINDOWS
> > > > Go to File>Save and then File>Exit
> > > >
> > > > Now double-click on the .reg file to run it again.
> > > >
> > > >
> > > >
> > > > Regards,
> > > >
> > > > --
> > > > Patti MacLeod
> > > > Microsoft MVP - Windows Shell/User
> > > >
> > > > "Tricia" <Tricia@discussions.microsoft.com> wrote in message
> > > > news:B2522D50-BC84-4376-A702-C1930F8E08EF@microsoft.com...
> > > > > Hi Patti, thanks for the quick response but no luck. it comes back
> saying
> > > > > cannot find "helpctr.exe. I did a search and the files seem to be
> there
> > > > but I
> > > > > cant seem to restore them am I over looking something to obvious?
> > > > >
> > > > > "Patti MacLeod" wrote:
> > > > >
> > > > > > Hi Tricia,
> > > > > >
> > > > > > D/load and run the fix provided by Kelly Theriot:
> > > > > > http://www.kellys-korner-xp.com/xp_tweaks.htm (scroll down to line
> 235,
> > > > > > left-hand column -->Restore Help and Support Service)
> > > > > >
> > > > > >
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > --
> > > > > > Patti MacLeod
> > > > > > Microsoft MVP - Windows Shell/User
> > > > > >
> > > > > > "Tricia" <Tricia@discussions.microsoft.com> wrote in message
> > > > > > news:320E060C-92E5-4BB4-B59C-DAC993A195C6@microsoft.com...
> > > > > > > hello, when I press the start button on the toolbar to get to
> the
> > > > program
> > > > > > > menu then try to click on ? HELP&SUPPORT I get error message
> #126. I
> > > > > > looked
> > > > > > > in my services and I cant get it to turn on that service!!!
> > > > > > > Windows xp sp1
> > > > > >
> > > > > >
> > > > > >
> > > >
> > > >
> > > >
>
>
>