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HELP! Can't connect to my wireless network

Last response: in Laptops & Notebooks
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May 9, 2012 1:28:03 AM

Hey everyone thanks for taking your time to read this and hopefully, thanks for helping me figuring the problem im facing in advance.

So in short im having problems with my internet wireless connection when i try to connect to the network it fails it gives me a message: Windows cannot connect to SpeedTouch and it gives me the option of diagnose the problem or connect to a diffrent network when i choose the first one it gives me another message saying Wireless association failed due to unknown reason, and it gives me two other option. The thing is no matter what i do nothing works. All other devices can connect to it with no problem excempt my laptop. The laptop have randomly connected like 2 times the first time was for a couple of hours the second time was just for about 30mins.

Now, everything started about 3 days ago. When i woke up from a nap i noticed that i had no connection so when i tried connecting to it, it game me the same messages i explained, so i spended the whole day trying to fix it unsuccesfuly. At some point i thought that my "cousin in law" had blocked my ip, but i really wouldnt know if i was so i instead kept trying to fix it by doing this:
1.Delete the network and re-enter the password.
2.System restore.
3.Updating the driver

So it wasnt until i tried the last one that it fix it, and it lasted about for 6-8hours the moment i went sleep and when i woke up again nothing it wasnt working and it havent done so since then. I have tried the same thing i did to fix it but nothing. So please, if anyone can help me ill be really greatful.

The laptop spec is:
OS: Vista
CPU: Intel Pentium Dual 1.86GHz
RAM: 2GB
Display: Mobile Intel 965 Express Chipset Family
Wireless Adapter: Intel Wireless WifiLink 4965AGN
(*When i go to System Information and in the Network Adapter part it says: "Name: (00000000) WAN Miniport (L2TP) Adapter Type: Not available, should it say the info above?)
-------------------------------------------------------------------------------------
GENERAL:
Helper Class (AutoConfig Helper Class) Event:

Wireless Diagnostic Helper Class Event

For complete information about this session see the Wireless Diagnostic Informational Event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 3168298b-2f6c-4678-bdce-513a9366284d
Interface name: Intel(R) Wireless WiFi Link 4965AGN
Interface type: Native WiFi
Profile: SpeedTouch Orlando
SSID: SpeedTouch Orlando
SSID length: 18
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: Problem found
Issue referred to: RNWF MSM Helper Class

Root cause:
Windows could not connect to "SpeedTouch Orlando"
You can try to connect again.

Repair option:
View available wireless networks
You can then try connecting to "SpeedTouch Orlando" again or try connecting to a different network.
If you own or set up this network, reset your wireless router or access point and try connecting again.



Event Verbosity:0

DETAILS:

- System

- Provider

[ Name] Microsoft-Windows-Diagnostics-Networking
[ Guid] {36c23e18-0e66-11d9-bbeb-505054503030}

EventID 6100

Version 0

Level 4

Task 12

Opcode 0

Keywords 0x4000000000000002

- TimeCreated

[ SystemTime] 2012-05-09T00:59:19.116Z

EventRecordID 4467559

- Correlation

[ ActivityID] {2C01ADA9-382E-4B35-B3EF-2F90C6DC60F5}

- Execution

[ ProcessID] 5364
[ ThreadID] 6048

Channel System

Computer Angie-PC

- Security

[ UserID] S-1-5-19


- EventData

HelperClassName AutoConfig Helper Class
EventDescription Wireless Diagnostic Helper Class Event For complete information about this session see the Wireless Diagnostic Informational Event. Helper Class: Auto Configuration Initialize status: Success Information for connection being diagnosed Interface GUID: 3168298b-2f6c-4678-bdce-513a9366284d Interface name: Intel(R) Wireless WiFi Link 4965AGN Interface type: Native WiFi Profile: SpeedTouch Orlando SSID: SpeedTouch Orlando SSID length: 18 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: No Result of diagnosis: Problem found Issue referred to: RNWF MSM Helper Class Root cause: Windows could not connect to "SpeedTouch Orlando" You can try to connect again. Repair option: View available wireless networks You can then try connecting to "SpeedTouch Orlando" again or try connecting to a different network. If you own or set up this network, reset your wireless router or access point and try connecting again.
EventVerbosity 0
May 9, 2012 1:32:51 AM

And if it helps this is how the Network Diagnostic looks when it actually works, just about 5minutes ago started working for about 30mins and it disconnected again.

Helper Class (AutoConfig Helper Class) Event:

Wireless Diagnostic Informational Event

Information for connection being diagnosed
Interface GUID: 3168298b-2f6c-4678-bdce-513a9366284d
Interface name: Intel(R) Wireless WiFi Link 4965AGN
Interface type: Native WiFi
Profile: SpeedTouch Orlando
SSID: SpeedTouch Orlando
SSID length: 18
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Connection incident diagnosed
Auto Configuration ID: 15
Connection ID: 21

Connection status summary
Connection started at: 2012-05-08 20:59:02-009
Profile match: Success
Pre-Association: Success
Association: Fail
Security and Authentication: Not started

List of visible access point(s): 1 item(s) total, 1 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-1B-9E-9C-3F-38 Infra g -60 11 SpeedTouch Orlando

Connection History

Information for Auto Configuration ID 15

List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 66 Yes SpeedTouch Orlando

List of preferred networks: 1 item(s)
Profile: SpeedTouch Orlando
SSID: SpeedTouch Orlando
SSID length: 18
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 21
Connection started at: 2012-05-08 20:59:02-009
Auto Configuration ID: 15
Profile: SpeedTouch Orlando
SSID: SpeedTouch Orlando
SSID length: 18
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00030001

Information for Auto Configuration ID 14

List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 66 Yes SpeedTouch Orlando

List of preferred networks: 1 item(s)
Profile: SpeedTouch Orlando
SSID: SpeedTouch Orlando
SSID length: 18
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 20
Connection started at: 2012-05-08 20:58:58-531
Auto Configuration ID: 14
Profile: SpeedTouch Orlando
SSID: SpeedTouch Orlando
SSID length: 18
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00030001

Information for Connection ID 19
Connection started at: 2012-05-08 20:58:53-048
Auto Configuration ID: 14
Profile: SpeedTouch Orlando
SSID: SpeedTouch Orlando
SSID length: 18
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038001
Association reason code: 0x00000000

Information for Auto Configuration ID 13

List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 65 Yes SpeedTouch Orlando

List of preferred networks: 1 item(s)
Profile: SpeedTouch Orlando
SSID: SpeedTouch Orlando
SSID length: 18
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006

Information for Connection ID 18
Connection started at: 2012-05-08 20:57:47-979
Auto Configuration ID: 13
Profile: SpeedTouch Orlando
SSID: SpeedTouch Orlando
SSID length: 18
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00030001



Event Verbosity:0

DETAILS:
- System

- Provider

[ Name] Microsoft-Windows-Diagnostics-Networking
[ Guid] {36c23e18-0e66-11d9-bbeb-505054503030}

EventID 6100

Version 0

Level 4

Task 12

Opcode 0

Keywords 0x4000000000000002

- TimeCreated

[ SystemTime] 2012-05-09T00:59:19.112Z

EventRecordID 4467558

- Correlation

[ ActivityID] {2C01ADA9-382E-4B35-B3EF-2F90C6DC60F5}

- Execution

[ ProcessID] 5364
[ ThreadID] 6048

Channel System

Computer Angie-PC

- Security

[ UserID] S-1-5-19


- EventData

HelperClassName AutoConfig Helper Class
EventDescription Wireless Diagnostic Informational Event Information for connection being diagnosed Interface GUID: 3168298b-2f6c-4678-bdce-513a9366284d Interface name: Intel(R) Wireless WiFi Link 4965AGN Interface type: Native WiFi Profile: SpeedTouch Orlando SSID: SpeedTouch Orlando SSID length: 18 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: No Connection incident diagnosed Auto Configuration ID: 15 Connection ID: 21 Connection status summary Connection started at: 2012-05-08 20:59:02-009 Profile match: Success Pre-Association: Success Association: Fail Security and Authentication: Not started List of visible access point(s): 1 item(s) total, 1 item(s) displayed BSSID BSS Type PHY Signal(dB) Chnl/freq SSID ------------------------------------------------------------------------- 00-1B-9E-9C-3F-38 Infra g -60 11 SpeedTouch Orlando Connection History Information for Auto Configuration ID 15 List of visible networks: 1 item(s) total, 1 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra g Yes 66 Yes SpeedTouch Orlando List of preferred networks: 1 item(s) Profile: SpeedTouch Orlando SSID: SpeedTouch Orlando SSID length: 18 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Information for Connection ID 21 Connection started at: 2012-05-08 20:59:02-009 Auto Configuration ID: 15 Profile: SpeedTouch Orlando SSID: SpeedTouch Orlando SSID length: 18 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Fail 0x00038002 Association reason code: 0x00030001 Information for Auto Configuration ID 14 List of visible networks: 1 item(s) total, 1 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra g Yes 66 Yes SpeedTouch Orlando List of preferred networks: 1 item(s) Profile: SpeedTouch Orlando SSID: SpeedTouch Orlando SSID length: 18 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Information for Connection ID 20 Connection started at: 2012-05-08 20:58:58-531 Auto Configuration ID: 14 Profile: SpeedTouch Orlando SSID: SpeedTouch Orlando SSID length: 18 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Fail 0x00038002 Association reason code: 0x00030001 Information for Connection ID 19 Connection started at: 2012-05-08 20:58:53-048 Auto Configuration ID: 14 Profile: SpeedTouch Orlando SSID: SpeedTouch Orlando SSID length: 18 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Fail 0x00038001 Association reason code: 0x00000000 Information for Auto Configuration ID 13 List of visible networks: 1 item(s) total, 1 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra g Yes 65 Yes SpeedTouch Orlando List of preferred networks: 1 item(s) Profile: SpeedTouch Orlando SSID: SpeedTouch Orlando SSID length: 18 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028006 Information for Connection ID 18 Connection started at: 2012-05-08 20:57:47-979 Auto Configuration ID: 13 Profile: SpeedTouch Orlando SSID: SpeedTouch Orlando SSID length: 18 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Fail 0x00038002 Association reason code: 0x00030001
EventVerbosity 0

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a b F Wireless
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May 9, 2012 1:49:45 AM

First off check to see if someone changed the setting on your router. i would start there by holding the reset button on the router and put it back to factory settings. when it powers back on you should be able to connect to it as it wont have a password. if you can log onto the internet then you know the error was a settings issue. you can then log into the router (1923.168.1.1) change the name of the wifi and put a password back on it. if you think it the wifi card then connect the laptop by hard wire to the router and if it connects try updaing the wifi software for the wifi card.
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May 9, 2012 2:04:20 AM

Well i cant change the settings of the router because my cousins husband is the owner of it and would like to refrain from doing so unless absolutly necessary or unless i can change the password and name of the connection as it was before... And i already have updated the adapter drivers :(  any other suggestion
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