hey everyone, Recently my dell inspiron n5010 has failed to recognize my 90W adapter (despite powering it just fine).
full error message:
"The Ac power adapter wattage and type cannot be determined.
the battery may not charge.
the system will adjust the performance to match the power available
please connect a dell 90W AC adapter or greater for the best system performance.
Strike the F3 key (before F1 or F2 key) if you do not want to see power warning message
strike the f1 key to continue, f2 to run the setup utility"
The central pin in the 90W adapter looks fine and the battery works without the adapter (also works with just adapter inserted), however, The computer wont charge and scales down the processing power to a crippling speed. Given that my warranty is finished and Dell support doesnt help much once warranty is up, is there anything I can do to get the processor back to its full functionality?
My name is Varun and I work for the Social Media and Community Team at Dell.
The problem which you are facing with the system we can surly resolve the issue for you. Will request you to follow the steps
Check for the battery and AC Adapter, functionality and status in BIOS by pressing F2 when you see dell logo while starting the system.
*Check whether the battery Status is Enabled in Control Panel under Power Options.
*Check the Dell Battery Meter (will be available only if Quickset is installed) or just check the battery status in Control Panel under Power Options.
* Install / update Dell Quickset and flash the BIOS (Minimum Req. : Battery Charged > 10% and Functional AC Adapter).you can Install / update Dell Quickset and flash the BIOS from www.support.dell.com under home user.
Also will request you to use the ac adapter which came along with the system .
After doing that your system will restart if you get the same err message then please do reply us back on same thread.
Hay mr, i have had the same problem and went through several ways while checking online and nothing worked out. BUT Finally what i did was
1. Remove the battery and run the bios Flash Wizard. Then windows will prompt you saying that there is No battery,
2. then insert the battery to your laptop (the battery which is Below 10%) and press OK/Continue and your system will not detect that the battery is below 10% and will complete the Wizard
3. Now your system will reboot with the New Bios update.
Hamdulillah (All praise be to Allah) I didn't suffer more than 2 hours with this No charging Problem. Thank God.
There is a chip in the Dell AC adapter that communicates with the motherboard to identify itself, evidently something has failed either with the chip or the motherboard. I would try another AC adapter, if this does not cure the problem, it is a motherboard issue.