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Dell inspiron n5010 Ac adapter problem

Tags:
  • Dell Inspiron
  • Laptops
Last response: in Laptop Tech Support
May 16, 2012 1:16:21 AM

hey everyone, Recently my dell inspiron n5010 has failed to recognize my 90W adapter (despite powering it just fine).
full error message:
"The Ac power adapter wattage and type cannot be determined.
the battery may not charge.
the system will adjust the performance to match the power available
please connect a dell 90W AC adapter or greater for the best system performance.
Strike the F3 key (before F1 or F2 key) if you do not want to see power warning message
strike the f1 key to continue, f2 to run the setup utility"
The central pin in the 90W adapter looks fine and the battery works without the adapter (also works with just adapter inserted), however, The computer wont charge and scales down the processing power to a crippling speed. Given that my warranty is finished and Dell support doesnt help much once warranty is up, is there anything I can do to get the processor back to its full functionality?

More about : dell inspiron n5010 adapter problem

May 16, 2012 1:22:07 AM

Buy a new AC adapter.
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June 14, 2012 7:07:01 PM

Hi Dave
My name is Varun and I work for the Social Media and Community Team at Dell.
The problem which you are facing with the system we can surly resolve the issue for you. Will request you to follow the steps
Check for the battery and AC Adapter, functionality and status in BIOS by pressing F2 when you see dell logo while starting the system.
*Check whether the battery Status is Enabled in Control Panel under Power Options.
*Check the Dell Battery Meter (will be available only if Quickset is installed) or just check the battery status in Control Panel under Power Options.
* Install / update Dell Quickset and flash the BIOS (Minimum Req. : Battery Charged > 10% and Functional AC Adapter).you can Install / update Dell Quickset and flash the BIOS from www.support.dell.com under home user.
Also will request you to use the ac adapter which came along with the system .
After doing that your system will restart if you get the same err message then please do reply us back on same thread.
Thanks

Dell-Varun_T
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Related resources
October 24, 2012 6:37:21 PM

I have the same problem!! Pls help.

I am using ORIGINAL CHARGER as provided with the dell inspiron.

My warranty might not be over....but what should I do??
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October 28, 2012 6:07:45 PM

Hay mr, i have had the same problem and went through several ways while checking online and nothing worked out. BUT Finally what i did was

1. Remove the battery and run the bios Flash Wizard. Then windows will prompt you saying that there is No battery,
2. then insert the battery to your laptop (the battery which is Below 10%) and press OK/Continue and your system will not detect that the battery is below 10% and will complete the Wizard
3. Now your system will reboot with the New Bios update.

Hamdulillah (All praise be to Allah) I didn't suffer more than 2 hours with this No charging Problem. Thank God.
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October 29, 2012 10:33:20 PM

There is a chip in the Dell AC adapter that communicates with the motherboard to identify itself, evidently something has failed either with the chip or the motherboard. I would try another AC adapter, if this does not cure the problem, it is a motherboard issue.
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November 12, 2012 12:22:28 AM

Im having the same issue, I think I got it after the bios update to A10.
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March 11, 2013 10:05:12 AM

I have a problem with the adapter cable light turning off as soon as it is plugged into the laptop. But the laptop will not turn on so i cannot do alot of the repair work suggested!
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July 9, 2013 9:59:35 PM

Gabrielle Hidalgo said:
I have a problem with the adapter cable light turning off as soon as it is plugged into the laptop. But the laptop will not turn on so i cannot do alot of the repair work suggested!


Gabrielle... Did you ever figure out what was going on? I am having the same issue. As soon as I plug in my power adapter the power adapter light shuts off? It will not charge my system??? Thus, I can't get my system to turn on?
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August 30, 2013 9:04:33 AM

Gabrielle Hidalgo said:
I have a problem with the adapter cable light turning off as soon as it is plugged into the laptop. But the laptop will not turn on so i cannot do alot of the repair work suggested!


vbzlife said:
Gabrielle Hidalgo said:
I have a problem with the adapter cable light turning off as soon as it is plugged into the laptop. But the laptop will not turn on so i cannot do alot of the repair work suggested!


Gabrielle... Did you ever figure out what was going on? I am having the same issue. As soon as I plug in my power adapter the power adapter light shuts off? It will not charge my system??? Thus, I can't get my system to turn on?


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August 30, 2013 9:10:00 AM

If you plug your charger in ur laptop and the light goes off on the charger its the power ic that blown for the dell N5010. Very easy to locate it. Its near the charging pin just look closely u will notice it is burnt. The ic is creamish in colour. Just remove that ic it n ur laptop should power on
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December 10, 2013 9:02:19 AM

dave513271 said:
hey everyone, Recently my dell inspiron n5010 has failed to recognize my 90W adapter (despite powering it just fine).
full error message:
"The Ac power adapter wattage and type cannot be determined.
the battery may not charge.
the system will adjust the performance to match the power available
please connect a dell 90W AC adapter or greater for the best system performance.
Strike the F3 key (before F1 or F2 key) if you do not want to see power warning message
strike the f1 key to continue, f2 to run the setup utility"
The central pin in the 90W adapter looks fine and the battery works without the adapter (also works with just adapter inserted), however, The computer wont charge and scales down the processing power to a crippling speed. Given that my warranty is finished and Dell support doesnt help much once warranty is up, is there anything I can do to get the processor back to its full functionality?


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January 28, 2014 6:38:34 PM

abdur123 said:
Gabrielle Hidalgo said:
I have a problem with the adapter cable light turning off as soon as it is plugged into the laptop. But the laptop will not turn on so i cannot do alot of the repair work suggested!


vbzlife said:
Gabrielle Hidalgo said:
I have a problem with the adapter cable light turning off as soon as it is plugged into the laptop. But the laptop will not turn on so i cannot do alot of the repair work suggested!


Gabrielle... Did you ever figure out what was going on? I am having the same issue. As soon as I plug in my power adapter the power adapter light shuts off? It will not charge my system??? Thus, I can't get my system to turn on?




I too, have same problem! Any suggestions please!!
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January 28, 2014 6:43:34 PM

abdur123 said:
If you plug your charger in ur laptop and the light goes off on the charger its the power ic that blown for the dell N5010. Very easy to locate it. Its near the charging pin just look closely u will notice it is burnt. The ic is creamish in colour. Just remove that ic it n ur laptop should power on


What is that and where exactly is it, and how to I remove it?
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April 6, 2014 2:20:53 PM

DELL_Varun_T said:
Hi Dave
My name is Varun and I work for the Social Media and Community Team at Dell.
The problem which you are facing with the system we can surly resolve the issue for you. Will request you to follow the steps
Check for the battery and AC Adapter, functionality and status in BIOS by pressing F2 when you see dell logo while starting the system.
*Check whether the battery Status is Enabled in Control Panel under Power Options.
*Check the Dell Battery Meter (will be available only if Quickset is installed) or just check the battery status in Control Panel under Power Options.
* Install / update Dell Quickset and flash the BIOS (Minimum Req. : Battery Charged > 10% and Functional AC Adapter).you can Install / update Dell Quickset and flash the BIOS from www.support.dell.com under home user.
Also will request you to use the ac adapter which came along with the system .
After doing that your system will restart if you get the same err message then please do reply us back on same thread.
Thanks

Dell-Varun_T


I have been supplied with 65W A/C adapter bundled with my Dell Studio 1569 while it needs 90W adapter. Previously it was charging the batteries in normal way but not it has got very very slow. I know it can be fixed through making changes in Bios. Please help me to make those changes to get battery charging on normal speed.
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May 11, 2014 5:01:03 AM

I was having an issue with my Inspiron N5010 "plugged in not charging" wouldn't update the BIOS because of the 0% battery. Tried 2 different chargers and 3 different batteries I had. I went into the BIOS and under the Advanced tab there was an option for "Charger Behavior". That was disabled. I set it to enable, rebooted and now the battery is charging.
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June 11, 2014 6:59:38 AM

dave513271 said:
hey everyone, Recently my dell inspiron n5010 has failed to recognize my 90W adapter (despite powering it just fine).
full error message:
"The Ac power adapter wattage and type cannot be determined.
the battery may not charge.
the system will adjust the performance to match the power available
please connect a dell 90W AC adapter or greater for the best system performance.
Strike the F3 key (before F1 or F2 key) if you do not want to see power warning message
strike the f1 key to continue, f2 to run the setup utility"
The central pin in the 90W adapter looks fine and the battery works without the adapter (also works with just adapter inserted), however, The computer wont charge and scales down the processing power to a crippling speed. Given that my warranty is finished and Dell support doesnt help much once warranty is up, is there anything I can do to get the processor back to its full functionality?


Hi Dave513271,
I had been working on the mentioned problem for a long time and I discovered very very easy solution ;
In order to fix the problem please follow to below steps ;
1. Plug off the power cable of ac adapter,
2. Decharge the output of the ac adapter with using a paperclip wire etc... (Connect a paperclips to pins +/- at the same moment...)
3. Plug the a adapter to pc and power on normally..

Regards,
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June 11, 2014 8:21:44 PM

am using the 65W Dell AC adapter that came with the laptop .... been facing the same problem, I received a 65 W adapter for my Inspiron 5421
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June 11, 2014 10:01:45 PM

DELL_Varun_T said:
Hi Dave
My name is Varun and I work for the Social Media and Community Team at Dell.
The problem which you are facing with the system we can surly resolve the issue for you. Will request you to follow the steps
Check for the battery and AC Adapter, functionality and status in BIOS by pressing F2 when you see dell logo while starting the system.
*Check whether the battery Status is Enabled in Control Panel under Power Options.
*Check the Dell Battery Meter (will be available only if Quickset is installed) or just check the battery status in Control Panel under Power Options.
* Install / update Dell Quickset and flash the BIOS (Minimum Req. : Battery Charged > 10% and Functional AC Adapter).you can Install / update Dell Quickset and flash the BIOS from www.support.dell.com under home user.
Also will request you to use the ac adapter which came along with the system .
After doing that your system will restart if you get the same err message then please do reply us back on same thread.
Thanks

Dell-Varun_T


Hi Varun. I have tried your solution but still nothing. I have got a new battery from Dell, bios is all set correctly, but ac adapter- cannot be recognized. I can use the laptop with ac adaptor plugged in, but does not charge battery(new 20% full). What else can try?
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August 2, 2014 12:12:06 PM

The below comment needs to be deleted IMMEDIATELY.........

Hamdulillah (All praise be to Allah) I didn't suffer more than 2 hours with this No charging Problem. Thank God.
[/quotemsg]

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September 12, 2014 6:24:43 AM

When the computer was ON I removed the battery and the reattached it after 5-6 seconds. It was charging now.(Don't worry the computer will not switch off when you remove the battery).
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October 12, 2014 11:35:49 PM

Shutdown the system, unplug the power adapter and remove the battery from the notebook. Then press and hold the power button for 20 seconds, reattach the battery and plug in the power adapter. You shouldn't get the error message anymore. Problem solved.
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December 13, 2014 5:28:42 AM

ksyazgan said:
dave513271 said:
hey everyone, Recently my dell inspiron n5010 has failed to recognize my 90W adapter (despite powering it just fine).
full error message:
"The Ac power adapter wattage and type cannot be determined.
the battery may not charge.
the system will adjust the performance to match the power available
please connect a dell 90W AC adapter or greater for the best system performance.
Strike the F3 key (before F1 or F2 key) if you do not want to see power warning message
strike the f1 key to continue, f2 to run the setup utility"
The central pin in the 90W adapter looks fine and the battery works without the adapter (also works with just adapter inserted), however, The computer wont charge and scales down the processing power to a crippling speed. Given that my warranty is finished and Dell support doesnt help much once warranty is up, is there anything I can do to get the processor back to its full functionality?


Hi Dave513271,
I had been working on the mentioned problem for a long time and I discovered very very easy solution ;
In order to fix the problem please follow to below steps ;
1. Plug off the power cable of ac adapter,
2. Decharge the output of the ac adapter with using a paperclip wire etc... (Connect a paperclips to pins +/- at the same moment...)
3. Plug the a adapter to pc and power on normally..

Regards,


Oh my God, can't believe this actually worked! Thanks a lot, man! Saved me from a big headache...
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January 14, 2015 10:45:19 AM

This is what was wrong with mine showing the same AC charging problem..
The end of the plug that goes into the computer has a very thin post in the center. Just by chance I noticed it was not centered and not allowing it to plug into the computer properly. I re-centered this thin post inside the plug (make sure unplugged from the wall), plugged it back in and all is good! I now make sure I very carefully plug this into the computer as it is a very fragile thin post centered inside the end of the plug that doesn't take much to bend to the side
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January 21, 2015 8:47:14 AM

Asad Azam said:
When the computer was ON I removed the battery and the reattached it after 5-6 seconds. It was charging now.(Don't worry the computer will not switch off when you remove the battery).


I'm very grateful for your message. It actually worked. Thanks a lot!

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August 11, 2015 2:47:37 PM

DELL_Varun_T said:
Hi Dave
My name is Varun and I work for the Social Media and Community Team at Dell.
The problem which you are facing with the system we can surly resolve the issue for you. Will request you to follow the steps
Check for the battery and AC Adapter, functionality and status in BIOS by pressing F2 when you see dell logo while starting the system.
*Check whether the battery Status is Enabled in Control Panel under Power Options.
*Check the Dell Battery Meter (will be available only if Quickset is installed) or just check the battery status in Control Panel under Power Options.
* Install / update Dell Quickset and flash the BIOS (Minimum Req. : Battery Charged > 10% and Functional AC Adapter).you can Install / update Dell Quickset and flash the BIOS from www.support.dell.com under home user.
Also will request you to use the ac adapter which came along with the system .
After doing that your system will restart if you get the same err message then please do reply us back on same thread.
Thanks

Dell-Varun_T


The problem is: when battery is under 10% it is impossible to reload or update your bios. In other words it is impossible to solve the problem when your (Dell) AC-adapter is not recognized. Several people with Dell Laptops I know have this problem. Isn't there a possibility to force BIOS update without or with a less loaded battery??????

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September 25, 2015 1:12:50 PM

after long time i found a solution to update the bios without battery. the dell bois cannot be updated until we are inside windows, so create a dos boot drive with a cd or a usb drive, copy your bios exe file in the drive. Now restart and boot your system through the boot drive, you created. then go to the directory you saved the bois file and type

"your_bios_file_name.exe / forceit"
now your bois will be updated without any problem. thats how i updated my bois

sharravanan
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December 11, 2015 9:37:40 PM

DELL_Varun_T said:
Hi Dave
My name is Varun and I work for the Social Media and Community Team at Dell.
The problem which you are facing with the system we can surly resolve the issue for you. Will request you to follow the steps
Check for the battery and AC Adapter, functionality and status in BIOS by pressing F2 when you see dell logo while starting the system.
*Check whether the battery Status is Enabled in Control Panel under Power Options.
*Check the Dell Battery Meter (will be available only if Quickset is installed) or just check the battery status in Control Panel under Power Options.
* Install / update Dell Quickset and flash the BIOS (Minimum Req. : Battery Charged > 10% and Functional AC Adapter).you can Install / update Dell Quickset and flash the BIOS from www.support.dell.com under home user.
Also will request you to use the ac adapter which came along with the system .
After doing that your system will restart if you get the same err message then please do reply us back on same thread.
Thanks

Dell-Varun_T


Hi Varun. I have tried your solution but still nothing. Bios is all upgraded correctly, but ac adapter- cannot be recognized. I can use the laptop with ac adaptor plugged in, but does not charge battery. What else can try?
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December 24, 2015 3:48:34 AM

Hi guys, I have on my Dell 5537 2 years the same problem. Having tried all the ways described above. The only way to get the battery recharged - push harder charging plug into the laptop. Be very careful !!! The best way to do so:
1. Make sure the battery is charged for less than 94%
2. Insert the plug of charge (while I charge indicator lights for 3-4 seconds, then goes out)
3. Not removing the plug lightly push it into the connector for a few seconds and keep tabs on charging indicator (instead of pressing it is possible to twist)
After these manipulations my battery starts charging. Oh, and do not forget to disable the option "Show AC warnings" in the BIOS.

Sorry for my English, translated using Google translator: P
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January 23, 2016 11:34:23 AM

DELL_Varun_T said:
Hi Dave
My name is Varun and I work for the Social Media and Community Team at Dell.
The problem which you are facing with the system we can surly resolve the issue for you. Will request you to follow the steps
Check for the battery and AC Adapter, functionality and status in BIOS by pressing F2 when you see dell logo while starting the system.
*Check whether the battery Status is Enabled in Control Panel under Power Options.
*Check the Dell Battery Meter (will be available only if Quickset is installed) or just check the battery status in Control Panel under Power Options.
* Install / update Dell Quickset and flash the BIOS (Minimum Req. : Battery Charged > 10% and Functional AC Adapter).you can Install / update Dell Quickset and flash the BIOS from www.support.dell.com under home user.
Also will request you to use the ac adapter which came along with the system .
After doing that your system will restart if you get the same err message then please do reply us back on same thread.
Thanks

Dell-Varun_T


Hi Dell-Varun_T

I'm having this same problem with my Inspiron 17R. Can you better explain your solution to me please? I went to the Dell website and can't find anything about install/updating Quickset and don't know what you mean by flash the Bios.

Thank you,
Michelle
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January 25, 2016 5:18:05 PM

flashed the bios, got new adapter and changed the battery. Still won't charge. Guess it's the port... :( 
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February 23, 2016 4:20:13 PM

ayassally said:
Hay mr, i have had the same problem and went through several ways while checking online and nothing worked out. BUT Finally what i did was

1. Remove the battery and run the bios Flash Wizard. Then windows will prompt you saying that there is No battery,
2. then insert the battery to your laptop (the battery which is Below 10%) and press OK/Continue and your system will not detect that the battery is below 10% and will complete the Wizard
3. Now your system will reboot with the New Bios update.

Hamdulillah (All praise be to Allah) I didn't suffer more than 2 hours with this No charging Problem. Thank God.


When I installed back the batery, and hit OK, the program gave me another warning saying that my battery was below 10% and couldn't continue with the installation.
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