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CPU Spike and Audio Distortion When Streaming

Last response: in Laptops & Notebooks
May 22, 2012 5:13:22 AM

Hi all. I just got a new Dell XPS 15 for my birthday, but it has this nagging problem when streaming media. It will be fine for awhile, but then the CPU usage will spike to 100% and the audio will get distorted. I have noticed it happening when listening to Spotify and watching Netflix or Lynda (Been brushing up on After Effects). Its driving me insane and nothing I do fixes it. I changed the power settings so when its plugged in (keeping it plugged in for testing), there is no drop in CPU frequency and changed it from passive to active.

Any help would be appreciated.

Dell XPS 15
Windows 7 Home Premium 64 Bit
Intel i7 2760QM 2.2GHz
Nividia GT 525M
a b D Laptop
May 22, 2012 6:23:05 PM

What kind of processes are runnning in the background?
May 22, 2012 8:49:28 PM

Normal windows process with Google Drive (was happening before I installed Drive) and Spotify.
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a b D Laptop
May 23, 2012 5:38:21 PM

Do you have an anti-virus? Are you using McAfee? If you're using it, uninstall McAfee and try using like.. Microsoft Security Essentials for a while to see if McAfee is the problem (known to have those kinds of issues).
May 23, 2012 6:08:19 PM

Actually my protection ended today and I am planning on going MSE when I get home. Ill update to let you know if that was the problem.
a b D Laptop
May 23, 2012 6:16:18 PM

Interesting.. Let me know how it goes.
May 24, 2012 5:46:39 AM

Installed MSE about 6 hours ago and things are running great. I haven't really tested the system other than watching a few shows. I will post in a day or two with results. If it keeps doing it we'll go from there...
a b D Laptop
May 24, 2012 5:32:40 PM

Great, hopefully that was the solution!

Keep me updated.
May 25, 2012 2:58:59 AM

Played Spotify for some time without any problems. Think the issue is fixed; I have never used a paid-for security suite and I think will stay with MSE from now on.
a b D Laptop
May 27, 2012 4:55:59 AM

Personally, I use AVG, found it to work best. But what ever runs is okay. MSE is pretty basic security. But you shouldn't need anything stronger unless you want to do a lot of heavy web browsing. :D 
May 28, 2012 5:35:48 AM

Still running great. Still amazed that a paid piece of software would do that. Reminds me why I stopped paying for AV.
a b D Laptop
May 29, 2012 2:43:57 AM

Yeah, as I said before. McAfee is known for that.. Just as long as you don't use McAfee, or some of those other Memory hogging AVs, you should be good.

As it says in your sig: Remember to select a Best Answer, even if its not me! :) 
May 29, 2012 5:29:03 PM

Best answer selected by gidgiddonihah.
a b à CPUs
a c 244 D Laptop
May 31, 2012 11:08:44 AM

This topic has been closed by Maziar