If you could answer 2 more questions for me as well, it would be greatly appreciated.
#1. I am definitely NOT tech savvy. I have had this laptop about a month. I was advised to back up my system. I inserted a CD and nothing happened. Some sort of a pop up told me it would take up 13.7 gb of space. I then went and bought a 16 gb flash drive. That didn't work either. I was then advised to insert a DVD and it would take 4 of them. I then go buy some DVD's, inserted one and it took about 10 + minutes to finish. I then inserted disk 2 and it was just about finished (green fill in bar) when the disk ejected and I got a message there was an error . I was to reinsert a blank disk and resume. Nothing happened other than the timer kept going. I called Acer and they advised me that my "drivers" must be out. They could reinstall the drivers for $70. I am appalled to say the least. The laptop is brand new.
#2. In checking my upload file for updates that have been successfully downloaded, I find events prior to when I owned this laptop and it is supposedly brand new. How does this happen?