spyware & virus removal

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

"Bill Freeburg" <Bill@MarathonSoftware.com> wrote in message
news:ut3rE8FQFHA.3496@TK2MSFTNGP12.phx.gbl...
> I'm trying to clean up a XP-home machine that was horribly infected with
> spyware and viruses.
>
> I've been using Norton antivirus 2005 and Webroot's Spysweeper, and have
> cleaned up lots of stuff, with an effort of several hours.
>
> At this point, Windows explorer won't load. Other programs on the desktop
> won't open, either.
> I get an hourglass, and that's it.
>
> Any suggestions on methods or more tools to use? I've tried reinstalling
> XP's service pack 2, it made no difference.
>
> Thanks,
> Bill Freeburg
>
>
>
Bill

Try booting into safe mode, and then run your Anti Virus program again. If
this does not do it then go to http://downloads-zdnet.com.com/ and download
SpyBot S & D and Adaware to your desktop and then install, after
installation run the programs, if you are still having trouble go to
http://housecall.trendmicro.com/ and follow the instructions, if after all
that try Highjack This
http://www.pcworld.com/downloads/f [...] 258,00.asp and
then post to a forum and someone will help you out.

You can also run Adaware and Spybot S & D in safe mode.

Luck

Jim

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Have you tried running a repair installation? Take a look here
for more info:

http://www.michaelstevenstech.com/XPrepairinstall.htm

http://support.microsoft.com/defau [...] US;Q315341

Keep in mind that you may have to eventually resign yourself to
the fact that the only way to get your PC back running right is
to do a clean installation.

Also, don't be surprised if Norton Antivirus doesn't run in Safe
Mode.

--
Nepatsfan
"Bill Freeburg" <Bill@MarathonSoftware.com> wrote in message
news:ut3rE8FQFHA.3496@TK2MSFTNGP12.phx.gbl...
> I'm trying to clean up a XP-home machine that was horribly
> infected with spyware and viruses.
>
> I've been using Norton antivirus 2005 and Webroot's Spysweeper,
> and have cleaned up lots of stuff, with an effort of several
> hours.
>
> At this point, Windows explorer won't load. Other programs on
> the desktop won't open, either.
> I get an hourglass, and that's it.
>
> Any suggestions on methods or more tools to use? I've tried
> reinstalling XP's service pack 2, it made no difference.
>
> Thanks,
> Bill Freeburg
>
>
>