Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
Hi Teris,
You're welcome. And yes, it could be a server side problem.
--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
"Teri Sauriol" <blackiecarbon@msn.com> wrote in message
news:upMYhIsQFHA.1500@TK2MSFTNGP09.phx.gbl...
> Hi Ramesh,
>
> We have discovered that it is in fact affecting pc's that are dialup as
> well - that it doesn't update fine on some pc's with dialup (even with
> enable autodial set to 1) and also on some pc's with broadband, it
> updates fine. Then for no apparant reason and without any pc changes, it
> stops displaying updates. After researching it on the net in multiple
> newsgroups, people are also noticing intermittent updates appearing and
> then nothing for weeks. So I am inclined to believe that it is server side
> and intermittent. According to MS, the Help/Support's server has been
> taking a heavy load since approx Jan. MS has stated to me that they
> believe the problem to be on their server side and they have a team
> looking at it now.
>
> Also thanks again for the tip, you did reply earlier to my other email
> with the same info and I had tried the tip without success.
>
> Teris
>
> "Ramesh, MS-MVP" <ramesh@online.mvps.org> wrote in message
> news:epG0QQiQFHA.3336@TK2MSFTNGP09.phx.gbl...
>> Teri,
>>
>> Thanks for the feedback. Based on my test, the "Did you know?" section
>> updates fine if I use a dial-up connection to the internet. Here is my
>> experience with this feature:
>>
>> I've observed the problem always happens with broadband connection. When
>> I connected to internet using dial-up, Help and Support could connect to
>> the internet and download the news block XML files (2 XML files will be
>> downloaded, and then merged based one some criteria) and the "Did you
>> know?" updated correctly. "Did you know?" actually reflects what;s in the
>> XML file.
>>
>> When using broadband (ADSL), I changed the value "EnableAutodial" to 1 in
>> this key:
>>
>> [HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
>>
>> This works sometimes, but not consistently.
>>
>> --
>> Ramesh, Microsoft MVP
>> Windows XP Shell/User
>>
http://windowsxp.mvps.org
>>
>>
>> "Teri Sauriol" <teris@cogeco.ca> wrote in message
>> news:eKFPKVcQFHA.3156@TK2MSFTNGP15.phx.gbl...
>>> Hi All,
>>> Just to pass the word on to all those who have been having issues with
>>> "Did you know" in Help and Support not working properly with the
>>> updates.
>>>
>>> After running different tests with MS tech support to try and solve this
>>> issue on my pc - it is now being looked at on the server side. (Help and
>>> Support server)
>>>
>>> If you are having this issue and are not sure if the problem is on your
>>> pc or H & S's server, try the following:
>>>
>>> 1.Clean up IE:
>>> Click "Delete cookies" and "Delete files" on the General tab.
>>> Click "Clear History" in the History area, and then click OK in the
>>> dialog box that appears.
>>> Click Settings, click "View Files", delete all files there, and then
>>> close the window.
>>> On Security tab, please click "Default Level" button. (if the button is
>>> gray out, please just skip this step)
>>> On the Connections tab, click the LAN Settings button, and then uncheck
>>> all the boxes.
>>> On Content tab, click "Clear SSL State" button, and click OK to confirm.
>>> Click OK.
>>>
>>> 2.Internet connection test:
>>> While in Help and Support, try searching for something.
>>> If you receive any hits under Microsoft Knowledge base, then your
>>> internet connection is working fine.
>>> If you don't you could then consider testing the next step.
>>>
>>> 3.Local Settings test:
>>> Create new user account with admin rights and try Help and Support
>>> again.
>>> If the problem still exists then it is not related to local settings
>>> issues and I would consider rebuilding the Help and Support as per the
>>> instructions offered through out the newsgroup. Or creating a new
>>> internet connection.
>>>
>>> In the meantime, here's hoping it will be a short wait for them to look
>>> at the server side.
>>>
>>> Good Luck and when or if I hear back I will pass it on
>>> Teris
>>>
>>
>
>