Upset with monitorsdirect.com

[zlcd]

Ok, I've been e-mailing several times now trying to get RMA # to return the CML174 (dead pixels) and so far they've been ignoring. You might say it's holidays and they have lots of things to do, but they were pretty fast to ship another one I ordered the same (last Wednesday). Did anyone else have the same problem trying to return something to them?

 

[bobmitch]

Call the 800 number and you can get tech support on the phone. I had a problem with the original monitor sent to me (UPS did some damage) and called...they took care of the situation the same day.

Bob

 

[GoSharks]

We are closed December 24 and 25. We will be back in the office on thursday. Try our tech support line on thursday or friday. E-mail me directly at jim@monitorsdirect.com with your problem. If you have a Hitachi CML174 with dead pixels we will honor Hitachis 5 dead sub pixel policy.

We have a 30 day refund policy.

Sorry you are having a difficult time getting through. We are on Pacific time.

Jim Witkowski
Chief Hardware Engineer
MonitorsDirect.com

<A HREF="http://www.monitorsdirect.com" target="_new">MonitorsDirect.com</A>
<P ID="edit"><FONT SIZE=-1><EM>Edited by gosharks on 12/24/02 08:18 AM.</EM></FONT></P>

 

[zlcd]

Thank you, finally got a reply today. Didn't know that you request RMA from Hitachi