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Why wont movies play on my acer laptop

Last response: in Laptops & Notebooks
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June 10, 2012 11:06:20 PM

some movies play some don't the ones that don't the computer doesn't even realize it in there is shows that it's empty, is it the computer or is it the disk, what do I have to do to fix it
a b D Laptop
June 11, 2012 12:18:37 AM

what software are you trying to use to play the movie? is that a old dvd drive? sounds like the drive but need more info.
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a c 248 D Laptop
June 11, 2012 12:19:33 AM

Hi :) 

Try with VLC...its free software...

All the best Brett :) 
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June 11, 2012 12:27:25 PM

I've got vista :'(  laptop is a late 2008, but I've updated software online. I thought it may be the drive as well but I'm a computer noob...
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a b D Laptop
June 11, 2012 12:52:44 PM

If it plays some dvds but not others then its probably the disks. Try cleaning the disks. (also make sure they are DVDs and not HD DVDs or blu rays.) Different play back software shouldn't matter unless you are talking about .avi's and not DVDs.
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June 11, 2012 2:02:43 PM

they are brand new dvd's , straight out of the package, and I've always used windows media player. it'll play some hd movies but I don't buy blu ray... I know better than that
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a b D Laptop
June 11, 2012 3:28:09 PM

Drive could be going bad I guess. Don't see why it would play some and not all.

Do any new DVDs work? Perhaps there is some new code on the new disks that the drive can't handle. A firmware update might help if its only new disks that cause issues. Might also be DHCP?
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June 11, 2012 3:42:11 PM

it'll play new dvd's and old dvd's but it also not run new dvd's and old dvd's ... I just can't seem to figure it out maybe I should just say hell with it buy a new puter
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Best solution

a b D Laptop
June 11, 2012 4:49:51 PM

DVD's come in dual and single layer.

Check to see if the DVD's that play are all Single layer.

Some drives at the end of life(or defect) start to have problems seeing the second layer(done with red light[would guess it is an led] that lets it see the other layer, i have seem this "light" just stop working) on dual layer discs and will still play single layer just fine.

If a disk is under about 4.5 gigs its single layer up to about 8 or so will be dual layer so if ALL working discs are single layer, that may be the issue.
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June 11, 2012 5:01:42 PM

you know I never would of thought of that, I do believe you are correct about that though. just checked out the disk that played against the ones that didn't and you are right they do have that difference
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June 11, 2012 5:02:31 PM

thank you all for your assistance, it is much appreciated
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a b D Laptop
June 11, 2012 5:12:35 PM

so its time for a new drive then. Rather easy.
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a b D Laptop
June 11, 2012 5:25:34 PM

If your laptop is used as more of a desktop, a external 5.25(Needs its own power) inch DVD drive will be faster(and in most cases quiet at dvd watching speeds) then another internal drive. Not a good option if you use it for portability however.

I say this as someone a slim laptop drive in my media center(they tend to be louder The Sony is my quietest(DVD/CD, loud for DATA) so far[laptop drive]. my Lite-on is louder. My LG external 5.25, nice and quiet :)  ).
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June 11, 2012 5:40:44 PM

Best answer selected by mental86.
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June 11, 2012 5:41:24 PM

yeah I'm a truck driver so it's definitely on the go , so it looks like I'll either be buying a portable dvd player or a new laptop
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a b D Laptop
June 11, 2012 9:01:30 PM

you can try to clean the lens with a q-tip and rubbing alcohol, but normally this failure is not dirt. Never hurts to try i guess.

cd/dvd/bd lenses are get delicate. so use care when cleaning.

And laptop drives are not hard to swap out if you want to go that path.
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June 11, 2012 9:39:11 PM

alright cool thank you very much
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