Latest security updates from WindowsUpdate ruined my compu..

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I am a strict adherent to updating regularly through WindowsUpdate. I logged
on this morning to find a little icon in my tray saying several updates had
been downloaded and were ready to install. I looked at the list, saw 4
security updates, and an update for the Microsoft Malicious Software Remove
Tool (or whatever it's called), and I clicked install.

I installed all the updates and asked me to reboot, as usual. But now the
computer won't go past the main Windows logo and the horizontal moving bar
thing. So I left it on that screen and went to work, came home 8 hours later
and it was still on the Windows loading screen.

So I reset the comptuer and went into safe mode, and rolled back to
yesterday. No go.

I then went into safe mode to uninstall thse updates from Add/Remove
software, but when I click "Show Updates," only updates that I installed up
to March 14 are showing up, none beyond that.

This is the kind of thing that really upsets me. I do EVERYTHING Microsoft
tells me to do to keep my computer "safe" and now I can't even USE my
computer outside of safe mode.

Short of reinstalling (AGAIN), how can I fix what these recent updates have
done?
12 answers Last reply
More about latest security updates windowsupdate ruined compu
  1. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Hi Aaron,

    See if uninstalling the hotfixes (via Recovery Console) helps.

    How to uninstall a hotfix or Service Pack via the Recovery Console?:
    http://windowsxp.mvps.org/spuninst.htm

    I've seen two instances where KB890859 (folder name $NtUninstallKB890859$ )
    causes this problem.

    --
    Ramesh, Microsoft MVP
    Windows XP Shell/User
    http://windowsxp.mvps.org


    "Aaron" <Aaron@discussions.microsoft.com> wrote in message
    news:F3DB9A62-37B2-46C6-9A4A-B5801D038881@microsoft.com...
    >I am a strict adherent to updating regularly through WindowsUpdate. I
    >logged
    > on this morning to find a little icon in my tray saying several updates
    > had
    > been downloaded and were ready to install. I looked at the list, saw 4
    > security updates, and an update for the Microsoft Malicious Software
    > Remove
    > Tool (or whatever it's called), and I clicked install.
    >
    > I installed all the updates and asked me to reboot, as usual. But now the
    > computer won't go past the main Windows logo and the horizontal moving bar
    > thing. So I left it on that screen and went to work, came home 8 hours
    > later
    > and it was still on the Windows loading screen.
    >
    > So I reset the comptuer and went into safe mode, and rolled back to
    > yesterday. No go.
    >
    > I then went into safe mode to uninstall thse updates from Add/Remove
    > software, but when I click "Show Updates," only updates that I installed
    > up
    > to March 14 are showing up, none beyond that.
    >
    > This is the kind of thing that really upsets me. I do EVERYTHING Microsoft
    > tells me to do to keep my computer "safe" and now I can't even USE my
    > computer outside of safe mode.
    >
    > Short of reinstalling (AGAIN), how can I fix what these recent updates
    > have
    > done?
  2. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Ramesh, thanks for the insight. You say you know of 2 other instances where
    890859 causes this. Make that three - mine. And I know of about a half dozen
    or more sprouting on other technical boards I participate in. What can you
    tell us that Microsoft is doing about this?

    Dick White

    "Ramesh, MS-MVP" wrote:

    > Hi Aaron,
    >
    > See if uninstalling the hotfixes (via Recovery Console) helps.
    >
    > How to uninstall a hotfix or Service Pack via the Recovery Console?:
    > http://windowsxp.mvps.org/spuninst.htm
    >
    > I've seen two instances where KB890859 (folder name $NtUninstallKB890859$ )
    > causes this problem.
    >
    > --
    > Ramesh, Microsoft MVP
    > Windows XP Shell/User
    > http://windowsxp.mvps.org
    >
    >
    > "Aaron" <Aaron@discussions.microsoft.com> wrote in message
    > news:F3DB9A62-37B2-46C6-9A4A-B5801D038881@microsoft.com...
    > >I am a strict adherent to updating regularly through WindowsUpdate. I
    > >logged
    > > on this morning to find a little icon in my tray saying several updates
    > > had
    > > been downloaded and were ready to install. I looked at the list, saw 4
    > > security updates, and an update for the Microsoft Malicious Software
    > > Remove
    > > Tool (or whatever it's called), and I clicked install.
    > >
    > > I installed all the updates and asked me to reboot, as usual. But now the
    > > computer won't go past the main Windows logo and the horizontal moving bar
    > > thing. So I left it on that screen and went to work, came home 8 hours
    > > later
    > > and it was still on the Windows loading screen.
    > >
    > > So I reset the comptuer and went into safe mode, and rolled back to
    > > yesterday. No go.
    > >
    > > I then went into safe mode to uninstall thse updates from Add/Remove
    > > software, but when I click "Show Updates," only updates that I installed
    > > up
    > > to March 14 are showing up, none beyond that.
    > >
    > > This is the kind of thing that really upsets me. I do EVERYTHING Microsoft
    > > tells me to do to keep my computer "safe" and now I can't even USE my
    > > computer outside of safe mode.
    > >
    > > Short of reinstalling (AGAIN), how can I fix what these recent updates
    > > have
    > > done?
    >
    >
  3. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Dick White,

    I've installed all the recent updates and both of my systems, but could not
    reproduce the problem here. Not sure what's causing this. But in one case,
    one of my fellow MVPs said that it has to do with a language pack (or sort
    of package) he installed. I'd be interested to hear the feedback from others
    affected. BTW, I saw your post in the WindowsUpdate group. Should someone
    needs to uninstall this fix (and if Windows does not load), Recovery Console
    is the way to go:

    http://windowsxp.mvps.org/spuninst.htm

    --
    Ramesh, Microsoft MVP
    Windows XP Shell/User
    http://windowsxp.mvps.org


    "Dick White" <DickWhite@discussions.microsoft.com> wrote in message
    news:66738F6B-A5E9-4146-BFAD-1DE9C78B1BC9@microsoft.com...
    > Ramesh, thanks for the insight. You say you know of 2 other instances
    > where
    > 890859 causes this. Make that three - mine. And I know of about a half
    > dozen
    > or more sprouting on other technical boards I participate in. What can you
    > tell us that Microsoft is doing about this?
    >
    > Dick White
    >
    > "Ramesh, MS-MVP" wrote:
    >
    >> Hi Aaron,
    >>
    >> See if uninstalling the hotfixes (via Recovery Console) helps.
    >>
    >> How to uninstall a hotfix or Service Pack via the Recovery Console?:
    >> http://windowsxp.mvps.org/spuninst.htm
    >>
    >> I've seen two instances where KB890859 (folder name
    >> $NtUninstallKB890859$ )
    >> causes this problem.
    >>
    >> --
    >> Ramesh, Microsoft MVP
    >> Windows XP Shell/User
    >> http://windowsxp.mvps.org
    >>
    >>
    >> "Aaron" <Aaron@discussions.microsoft.com> wrote in message
    >> news:F3DB9A62-37B2-46C6-9A4A-B5801D038881@microsoft.com...
    >> >I am a strict adherent to updating regularly through WindowsUpdate. I
    >> >logged
    >> > on this morning to find a little icon in my tray saying several updates
    >> > had
    >> > been downloaded and were ready to install. I looked at the list, saw 4
    >> > security updates, and an update for the Microsoft Malicious Software
    >> > Remove
    >> > Tool (or whatever it's called), and I clicked install.
    >> >
    >> > I installed all the updates and asked me to reboot, as usual. But now
    >> > the
    >> > computer won't go past the main Windows logo and the horizontal moving
    >> > bar
    >> > thing. So I left it on that screen and went to work, came home 8 hours
    >> > later
    >> > and it was still on the Windows loading screen.
    >> >
    >> > So I reset the comptuer and went into safe mode, and rolled back to
    >> > yesterday. No go.
    >> >
    >> > I then went into safe mode to uninstall thse updates from Add/Remove
    >> > software, but when I click "Show Updates," only updates that I
    >> > installed
    >> > up
    >> > to March 14 are showing up, none beyond that.
    >> >
    >> > This is the kind of thing that really upsets me. I do EVERYTHING
    >> > Microsoft
    >> > tells me to do to keep my computer "safe" and now I can't even USE my
    >> > computer outside of safe mode.
    >> >
    >> > Short of reinstalling (AGAIN), how can I fix what these recent updates
    >> > have
    >> > done?
    >>
    >>
  4. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Ramesh, thanks for the quick reply. Yup, that was me over in the other group,
    and I've left tracks all over the groups at Broadband Reports and CNet Help
    too if you want to visit with us over there...

    A new wrinkle late last night - For S&G, I thought I would try your recovery
    console method. I had stumbled around in the recovery console during some of
    my earlier journeys down this path thinking it might be some sort of
    DOS-screen type driver-roll back, inasmuch as I couldn't get even to Safe
    Mode in the GUI to do a standard rollback to the day before accepting
    Tuesday's patches from automatic update... but I couldn't figure out quite
    what to do in the recovery console so I just went back to the full reinstall
    process which though it would take an hour of babysitting, at least I knew I
    could bring the system back to life. So I was pleased to see your description
    of how the recovery console could be used to uninstall a hotfix.

    Anyway, I tried your method in a controlled test. I started from a clean
    reinstall (of which I now have much practice) and after it booted the first
    time I went to Update and UNchecked all 16 listed critical updates except
    890859. Thus I would install ONLY 890859, knowing full well that it, by
    itself, was going to cause the meltdown (again). Then I followed your
    recovery console instructions to uninstall the only hotfix in the $...$ list.
    The uninstall process seemed to operate as advertised (a bunch of "1 file
    copied" lines went by on the screen) and the batch terminated. However, when
    I rebooted the system it was still stuck back in the endless initialization
    failure loop. Soooo.... for my system anyway, the only way out is a complete
    reinstall; the recovery console is not a solution. Sorry to take the wind out
    of your sail on that one...

    As for new developments and current status, I have stabilized the machine so
    that at least my wife will speak to me again (her email is important to
    her...) by taking it through one last full reinstall and then allowing all
    patches EXCEPT 890859. I then went to Update and checked the box to hide that
    remaining uninstalled item and also check the box in the Security Center
    balloon tip to "don't bother me anymore" so that the system would not try to
    do its own thing and blow itself away again the next time she checks her
    email. I also submitted an official support request via email. It has been
    assigned to Jerry Fang (perhaps you know him?). He reports in his
    introductory email response that he has submitted it to the Product Group.

    As I noted in my reply to Jerry, the good news is that system is currently
    stable and protected from inflicting any further damage to itself by turning
    off Automatic Update and hiding the patch. The bad news, however, it is still
    exposed to whatever vulnerability that patch was intended to resolve and will
    remain so until we can figure out what is wrong with the patch.

    Thanks again.
    Dick White

    "Ramesh, MS-MVP" wrote:

    > Dick White,
    >
    > I've installed all the recent updates and both of my systems, but could not
    > reproduce the problem here. Not sure what's causing this. But in one case,
    > one of my fellow MVPs said that it has to do with a language pack (or sort
    > of package) he installed. I'd be interested to hear the feedback from others
    > affected. BTW, I saw your post in the WindowsUpdate group. Should someone
    > needs to uninstall this fix (and if Windows does not load), Recovery Console
    > is the way to go:
    >
    > http://windowsxp.mvps.org/spuninst.htm
    >
    > --
    > Ramesh, Microsoft MVP
    > Windows XP Shell/User
    > http://windowsxp.mvps.org
    >
    >
    > "Dick White" <DickWhite@discussions.microsoft.com> wrote in message
    > news:66738F6B-A5E9-4146-BFAD-1DE9C78B1BC9@microsoft.com...
    > > Ramesh, thanks for the insight. You say you know of 2 other instances
    > > where
    > > 890859 causes this. Make that three - mine. And I know of about a half
    > > dozen
    > > or more sprouting on other technical boards I participate in. What can you
    > > tell us that Microsoft is doing about this?
    > >
    > > Dick White
    > >
    > > "Ramesh, MS-MVP" wrote:
    > >
    > >> Hi Aaron,
    > >>
    > >> See if uninstalling the hotfixes (via Recovery Console) helps.
    > >>
    > >> How to uninstall a hotfix or Service Pack via the Recovery Console?:
    > >> http://windowsxp.mvps.org/spuninst.htm
    > >>
    > >> I've seen two instances where KB890859 (folder name
    > >> $NtUninstallKB890859$ )
    > >> causes this problem.
    > >>
    > >> --
    > >> Ramesh, Microsoft MVP
    > >> Windows XP Shell/User
    > >> http://windowsxp.mvps.org
    > >>
    > >>
    > >> "Aaron" <Aaron@discussions.microsoft.com> wrote in message
    > >> news:F3DB9A62-37B2-46C6-9A4A-B5801D038881@microsoft.com...
    > >> >I am a strict adherent to updating regularly through WindowsUpdate. I
    > >> >logged
    > >> > on this morning to find a little icon in my tray saying several updates
    > >> > had
    > >> > been downloaded and were ready to install. I looked at the list, saw 4
    > >> > security updates, and an update for the Microsoft Malicious Software
    > >> > Remove
    > >> > Tool (or whatever it's called), and I clicked install.
    > >> >
    > >> > I installed all the updates and asked me to reboot, as usual. But now
    > >> > the
    > >> > computer won't go past the main Windows logo and the horizontal moving
    > >> > bar
    > >> > thing. So I left it on that screen and went to work, came home 8 hours
    > >> > later
    > >> > and it was still on the Windows loading screen.
    > >> >
    > >> > So I reset the comptuer and went into safe mode, and rolled back to
    > >> > yesterday. No go.
    > >> >
    > >> > I then went into safe mode to uninstall thse updates from Add/Remove
    > >> > software, but when I click "Show Updates," only updates that I
    > >> > installed
    > >> > up
    > >> > to March 14 are showing up, none beyond that.
    > >> >
    > >> > This is the kind of thing that really upsets me. I do EVERYTHING
    > >> > Microsoft
    > >> > tells me to do to keep my computer "safe" and now I can't even USE my
    > >> > computer outside of safe mode.
    > >> >
    > >> > Short of reinstalling (AGAIN), how can I fix what these recent updates
    > >> > have
    > >> > done?
    > >>
    > >>
    >
    >
  5. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Dick White,

    Thanks for the detailed feedback. And sorry to hear the Recovery Console
    procedure did not fix the problem for you. On the contrary, one of my fellow
    MVPs (who was facing this problem) could roll-back the hotfix successfully
    via the method that I described, and he confirmed that he could start
    Windows after that.

    >> assigned to Jerry Fang (perhaps you know him?).

    No. Actually the MVPs don't work for Microsoft, but awarded by Microsoft.
    You can learn more about the MVP Program here:
    http://mvp.support.microsoft.com

    --
    Ramesh, Microsoft MVP
    Windows XP Shell/User
    http://windowsxp.mvps.org


    "Dick White" <DickWhite@discussions.microsoft.com> wrote in message
    news:66C607FB-5A2B-496A-90A6-1579D4AED878@microsoft.com...
    > Ramesh, thanks for the quick reply. Yup, that was me over in the other
    > group,
    > and I've left tracks all over the groups at Broadband Reports and CNet
    > Help
    > too if you want to visit with us over there...
    >
    > A new wrinkle late last night - For S&G, I thought I would try your
    > recovery
    > console method. I had stumbled around in the recovery console during some
    > of
    > my earlier journeys down this path thinking it might be some sort of
    > DOS-screen type driver-roll back, inasmuch as I couldn't get even to Safe
    > Mode in the GUI to do a standard rollback to the day before accepting
    > Tuesday's patches from automatic update... but I couldn't figure out quite
    > what to do in the recovery console so I just went back to the full
    > reinstall
    > process which though it would take an hour of babysitting, at least I knew
    > I
    > could bring the system back to life. So I was pleased to see your
    > description
    > of how the recovery console could be used to uninstall a hotfix.
    >
    > Anyway, I tried your method in a controlled test. I started from a clean
    > reinstall (of which I now have much practice) and after it booted the
    > first
    > time I went to Update and UNchecked all 16 listed critical updates except
    > 890859. Thus I would install ONLY 890859, knowing full well that it, by
    > itself, was going to cause the meltdown (again). Then I followed your
    > recovery console instructions to uninstall the only hotfix in the $...$
    > list.
    > The uninstall process seemed to operate as advertised (a bunch of "1 file
    > copied" lines went by on the screen) and the batch terminated. However,
    > when
    > I rebooted the system it was still stuck back in the endless
    > initialization
    > failure loop. Soooo.... for my system anyway, the only way out is a
    > complete
    > reinstall; the recovery console is not a solution. Sorry to take the wind
    > out
    > of your sail on that one...
    >
    > As for new developments and current status, I have stabilized the machine
    > so
    > that at least my wife will speak to me again (her email is important to
    > her...) by taking it through one last full reinstall and then allowing all
    > patches EXCEPT 890859. I then went to Update and checked the box to hide
    > that
    > remaining uninstalled item and also check the box in the Security Center
    > balloon tip to "don't bother me anymore" so that the system would not try
    > to
    > do its own thing and blow itself away again the next time she checks her
    > email. I also submitted an official support request via email. It has been
    > assigned to Jerry Fang (perhaps you know him?). He reports in his
    > introductory email response that he has submitted it to the Product Group.
    >
    > As I noted in my reply to Jerry, the good news is that system is currently
    > stable and protected from inflicting any further damage to itself by
    > turning
    > off Automatic Update and hiding the patch. The bad news, however, it is
    > still
    > exposed to whatever vulnerability that patch was intended to resolve and
    > will
    > remain so until we can figure out what is wrong with the patch.
    >
    > Thanks again.
    > Dick White
    >
    > "Ramesh, MS-MVP" wrote:
    >
    >> Dick White,
    >>
    >> I've installed all the recent updates and both of my systems, but could
    >> not
    >> reproduce the problem here. Not sure what's causing this. But in one
    >> case,
    >> one of my fellow MVPs said that it has to do with a language pack (or
    >> sort
    >> of package) he installed. I'd be interested to hear the feedback from
    >> others
    >> affected. BTW, I saw your post in the WindowsUpdate group. Should someone
    >> needs to uninstall this fix (and if Windows does not load), Recovery
    >> Console
    >> is the way to go:
    >>
    >> http://windowsxp.mvps.org/spuninst.htm
    >>
    >> --
    >> Ramesh, Microsoft MVP
    >> Windows XP Shell/User
    >> http://windowsxp.mvps.org
    >>
    >>
    >> "Dick White" <DickWhite@discussions.microsoft.com> wrote in message
    >> news:66738F6B-A5E9-4146-BFAD-1DE9C78B1BC9@microsoft.com...
    >> > Ramesh, thanks for the insight. You say you know of 2 other instances
    >> > where
    >> > 890859 causes this. Make that three - mine. And I know of about a half
    >> > dozen
    >> > or more sprouting on other technical boards I participate in. What can
    >> > you
    >> > tell us that Microsoft is doing about this?
    >> >
    >> > Dick White
    >> >
    >> > "Ramesh, MS-MVP" wrote:
    >> >
    >> >> Hi Aaron,
    >> >>
    >> >> See if uninstalling the hotfixes (via Recovery Console) helps.
    >> >>
    >> >> How to uninstall a hotfix or Service Pack via the Recovery Console?:
    >> >> http://windowsxp.mvps.org/spuninst.htm
    >> >>
    >> >> I've seen two instances where KB890859 (folder name
    >> >> $NtUninstallKB890859$ )
    >> >> causes this problem.
    >> >>
    >> >> --
    >> >> Ramesh, Microsoft MVP
    >> >> Windows XP Shell/User
    >> >> http://windowsxp.mvps.org
  6. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    I can add two more machines to this list.

    I originally thought that the update damaged the kernel so I dumped a new
    copy of the kernel into the system32 directory... the error no longer
    displayed when I selected "disable automatic reboot on system error" from the
    boot menu but the system still hung before getting to the winlogon screen.

    I will be removing the updates one by one once I dig up the xp cd again,
    however, this will only prove that 890859 is the cause of this problem... it
    does not provide a solution.

    I have been trying to think what aftermarket software these two machines
    have in common which could have caused this conflict.
    Currently the only things these machines had in common are:
    -Running Windows XP Pro SP2 with all updates applied.
    -Microsoft Office 2003
    -Nero Burning Rom
    -Roxio Easy Media Creator
    -Nvidia detonator drivers
    -Soundblaster Live.
    -Norton Systemworks 2005

    Do any of you guys have the same software / hardware?


    "Dick White" wrote:

    > Ramesh, thanks for the insight. You say you know of 2 other instances where
    > 890859 causes this. Make that three - mine. And I know of about a half dozen
    > or more sprouting on other technical boards I participate in. What can you
    > tell us that Microsoft is doing about this?
    >
    > Dick White
    >
    > "Ramesh, MS-MVP" wrote:
    >
    > > Hi Aaron,
    > >
    > > See if uninstalling the hotfixes (via Recovery Console) helps.
    > >
    > > How to uninstall a hotfix or Service Pack via the Recovery Console?:
    > > http://windowsxp.mvps.org/spuninst.htm
    > >
    > > I've seen two instances where KB890859 (folder name $NtUninstallKB890859$ )
    > > causes this problem.
    > >
    > > --
    > > Ramesh, Microsoft MVP
    > > Windows XP Shell/User
    > > http://windowsxp.mvps.org
    > >
    > >
    > > "Aaron" <Aaron@discussions.microsoft.com> wrote in message
    > > news:F3DB9A62-37B2-46C6-9A4A-B5801D038881@microsoft.com...
    > > >I am a strict adherent to updating regularly through WindowsUpdate. I
    > > >logged
    > > > on this morning to find a little icon in my tray saying several updates
    > > > had
    > > > been downloaded and were ready to install. I looked at the list, saw 4
    > > > security updates, and an update for the Microsoft Malicious Software
    > > > Remove
    > > > Tool (or whatever it's called), and I clicked install.
    > > >
    > > > I installed all the updates and asked me to reboot, as usual. But now the
    > > > computer won't go past the main Windows logo and the horizontal moving bar
    > > > thing. So I left it on that screen and went to work, came home 8 hours
    > > > later
    > > > and it was still on the Windows loading screen.
    > > >
    > > > So I reset the comptuer and went into safe mode, and rolled back to
    > > > yesterday. No go.
    > > >
    > > > I then went into safe mode to uninstall thse updates from Add/Remove
    > > > software, but when I click "Show Updates," only updates that I installed
    > > > up
    > > > to March 14 are showing up, none beyond that.
    > > >
    > > > This is the kind of thing that really upsets me. I do EVERYTHING Microsoft
    > > > tells me to do to keep my computer "safe" and now I can't even USE my
    > > > computer outside of safe mode.
    > > >
    > > > Short of reinstalling (AGAIN), how can I fix what these recent updates
    > > > have
    > > > done?
    > >
    > >
  7. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    I fixed both of my computers which had this problem.
    How I did it:
    -Loaded recovery console from xp cd
    -Change directories into c:/windows/$NtUninstallKB890859$/spuninst/
    -ran "BATCH SPUNINST.TXT"
    -exit and restart computer

    Then it was still rebooting so I selected disable automatic restart from the
    safe mode menu.
    This allowed me to view the error message which was "kernel32.dll missing or
    corrupt"
    So I replaced the kernel via the recovery console and rebooted.
    No errors, no restarts!

    Now if only I knew what had caused the problem.

    "Toobs" wrote:

    > I can add two more machines to this list.
    >
    > I originally thought that the update damaged the kernel so I dumped a new
    > copy of the kernel into the system32 directory... the error no longer
    > displayed when I selected "disable automatic reboot on system error" from the
    > boot menu but the system still hung before getting to the winlogon screen.
    >
    > I will be removing the updates one by one once I dig up the xp cd again,
    > however, this will only prove that 890859 is the cause of this problem... it
    > does not provide a solution.
    >
    > I have been trying to think what aftermarket software these two machines
    > have in common which could have caused this conflict.
    > Currently the only things these machines had in common are:
    > -Running Windows XP Pro SP2 with all updates applied.
    > -Microsoft Office 2003
    > -Nero Burning Rom
    > -Roxio Easy Media Creator
    > -Nvidia detonator drivers
    > -Soundblaster Live.
    > -Norton Systemworks 2005
    >
    > Do any of you guys have the same software / hardware?
    >
    >
    > "Dick White" wrote:
    >
    > > Ramesh, thanks for the insight. You say you know of 2 other instances where
    > > 890859 causes this. Make that three - mine. And I know of about a half dozen
    > > or more sprouting on other technical boards I participate in. What can you
    > > tell us that Microsoft is doing about this?
    > >
    > > Dick White
    > >
    > > "Ramesh, MS-MVP" wrote:
    > >
    > > > Hi Aaron,
    > > >
    > > > See if uninstalling the hotfixes (via Recovery Console) helps.
    > > >
    > > > How to uninstall a hotfix or Service Pack via the Recovery Console?:
    > > > http://windowsxp.mvps.org/spuninst.htm
    > > >
    > > > I've seen two instances where KB890859 (folder name $NtUninstallKB890859$ )
    > > > causes this problem.
    > > >
    > > > --
    > > > Ramesh, Microsoft MVP
    > > > Windows XP Shell/User
    > > > http://windowsxp.mvps.org
    > > >
    > > >
    > > > "Aaron" <Aaron@discussions.microsoft.com> wrote in message
    > > > news:F3DB9A62-37B2-46C6-9A4A-B5801D038881@microsoft.com...
    > > > >I am a strict adherent to updating regularly through WindowsUpdate. I
    > > > >logged
    > > > > on this morning to find a little icon in my tray saying several updates
    > > > > had
    > > > > been downloaded and were ready to install. I looked at the list, saw 4
    > > > > security updates, and an update for the Microsoft Malicious Software
    > > > > Remove
    > > > > Tool (or whatever it's called), and I clicked install.
    > > > >
    > > > > I installed all the updates and asked me to reboot, as usual. But now the
    > > > > computer won't go past the main Windows logo and the horizontal moving bar
    > > > > thing. So I left it on that screen and went to work, came home 8 hours
    > > > > later
    > > > > and it was still on the Windows loading screen.
    > > > >
    > > > > So I reset the comptuer and went into safe mode, and rolled back to
    > > > > yesterday. No go.
    > > > >
    > > > > I then went into safe mode to uninstall thse updates from Add/Remove
    > > > > software, but when I click "Show Updates," only updates that I installed
    > > > > up
    > > > > to March 14 are showing up, none beyond that.
    > > > >
    > > > > This is the kind of thing that really upsets me. I do EVERYTHING Microsoft
    > > > > tells me to do to keep my computer "safe" and now I can't even USE my
    > > > > computer outside of safe mode.
    > > > >
    > > > > Short of reinstalling (AGAIN), how can I fix what these recent updates
    > > > > have
    > > > > done?
    > > >
    > > >
  8. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Aaron
    I am a strict adherent to updating regularly through WindowsUpdate.[/QUOTE Wrote:
    >
    > YOU MAY WANT TO WAIT A WEEK AFTER THE RELEASE OF UPDATES AND PROWL THE
    > FORUMS & NEWSGROUPS TO SEE IF THERE ARE ANY PROBLEMS BEFORE YOU DO YOUR
    > OWN UPDATES.
    > Hindsite is always 20/20
    > Best,
    > Treeman


    --
    Treeman
  9. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Add me to the list of people who's machines were rendered UNUSABLE by
    Microsoft. Thanks Ramesh, your suggestion of removing update 890859 did
    the trick.

    If this kind of update is installed automatically, Microsoft should
    make an easier recovery tool -- say, make the Last Good Configuration
    or Safe Mode actually work!!!

    Microsoft should be held accountable for this kind of irresponsibility.
    Essentially, they are requiring you to carry a bootable XP cd at all
    times.

    --XP Most Virulent Program


    --
    glyph
    ------------------------------------------------------------------------
    glyph's Profile: http://www.iamnotageek.com/member.php?userid=12033
    View this thread: http://www.iamnotageek.com/showthread.php?t=1819061854
  10. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    >> Thanks Ramesh, your suggestion of removing update 890859 did the trick.

    Thanks for the feedback, glyph.

    --
    Ramesh, Microsoft MVP
    Windows XP Shell/User
    http://windowsxp.mvps.org


    "glyph" <glyph.1o04ey@no-mx.forums.iamnotageek.com> wrote in message
    news:glyph.1o04ey@no-mx.forums.iamnotageek.com...
    >
    > Add me to the list of people who's machines were rendered UNUSABLE by
    > Microsoft. Thanks Ramesh, your suggestion of removing update 890859 did
    > the trick.
    >
    > If this kind of update is installed automatically, Microsoft should
    > make an easier recovery tool -- say, make the Last Good Configuration
    > or Safe Mode actually work!!!
    >
    > Microsoft should be held accountable for this kind of irresponsibility.
    > Essentially, they are requiring you to carry a bootable XP cd at all
    > times.
    >
    > --XP Most Virulent Program
    >
    >
    > --
    > glyph
    > ------------------------------------------------------------------------
    > glyph's Profile: http://www.iamnotageek.com/member.php?userid=12033
    > View this thread: http://www.iamnotageek.com/showthread.php?t=1819061854
    >
  11. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Yes, me too, and now i'm stuffed also. i recently discovered how to remove a
    buggy update via the recovery console only to discover the spuninst.txt file
    was missing from the kb890859 folder. (i think this happened because i
    accesed it via another install of xphome which removed the update i think but
    still didn't fix the reset loop i'm in). can someone tell me the contents of
    this file so i can get back into xppro?!

    "Aaron" wrote:

    > I am a strict adherent to updating regularly through WindowsUpdate. I logged
    > on this morning to find a little icon in my tray saying several updates had
    > been downloaded and were ready to install. I looked at the list, saw 4
    > security updates, and an update for the Microsoft Malicious Software Remove
    > Tool (or whatever it's called), and I clicked install.
    >
    > I installed all the updates and asked me to reboot, as usual. But now the
    > computer won't go past the main Windows logo and the horizontal moving bar
    > thing. So I left it on that screen and went to work, came home 8 hours later
    > and it was still on the Windows loading screen.
    >
    > So I reset the comptuer and went into safe mode, and rolled back to
    > yesterday. No go.
    >
    > I then went into safe mode to uninstall thse updates from Add/Remove
    > software, but when I click "Show Updates," only updates that I installed up
    > to March 14 are showing up, none beyond that.
    >
    > This is the kind of thing that really upsets me. I do EVERYTHING Microsoft
    > tells me to do to keep my computer "safe" and now I can't even USE my
    > computer outside of safe mode.
    >
    > Short of reinstalling (AGAIN), how can I fix what these recent updates have
    > done?
  12. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Sean,

    If you are still unable to login to Normal mode of XP, check on the
    following.

    Turn off "reboot on error" setting for Windows.

    Go to My Computer, then select Properties. Select the "Advanced" TAB and in
    the Startup and Recovery section click the "Settings" button. At System
    Failure block,
    "Un-check" the "Automatically restart" line. Apply change, make clean exit.

    This will prevent a "reboot on error", and will also show (when you have
    Windows exception) the error code and its description.

    IF a STOP error occurs, write down its number and complete description and
    follow up on fixes.

    If Normal mode of Windows is still "re-booting" itself, reboot pc ...
    Try F8 selective startup of XP ---- choose the option with "boot logging".
    Hopefully you would then be able to see the contents of "Ntbtlog.txt", see
    which drivers and services may be the problem. The following is a snippet
    from XP's Help and Support: on Enable Boot Logging

    Starts while logging all the drivers and services that were loaded (or not
    loaded) by the system to a file.

    This file is called ntbtlog.txt and it is located in the %windir% directory.


    See Aumha.org's knowledge base on stop errors and keep it handy
    http://aumha.org/win5/kbestop.php


    If you get stuck in loading Windows in Normal mode, reboot into Safe Mode
    (tap F8 at bootup).
    Use XP's Event Viewer to get more detail on your "error".
    Start button/ Run / type
    eventvwr.msc<enter> --
    or Go to Control Panel / Performance and Maintenance/Administrative
    Tools >Event Viewer.
    Review the sections and look for Errors or Warnings that match the
    time the event occurred.
    Double click the line that is at issue---the information may give a
    clue on the issue.

    --
    Maurice N
    MVP Windows - Shell / User

    ---
    "Sean Kendrick" wrote
    > Yes, me too, and now i'm stuffed also. i recently discovered how to remove
    > a
    > buggy update via the recovery console only to discover the spuninst.txt
    > file
    > was missing from the kb890859 folder. (i think this happened because i
    > accesed it via another install of xphome which removed the update i think
    > but
    > still didn't fix the reset loop i'm in). can someone tell me the contents
    > of
    > this file so i can get back into xppro?!
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