Msinfo32.exe ???

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

when I go to start - run and type in Msinfo32.exe and hit ok instead of
opening system information, it opens Help & Support. Same thing happens when
I go to system tools and try to open system information, all I get is Help &
Support. Can anyone tell me how to correct this? Thanks for your time and
knowledge on this problem.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

The index.dat file may be missing from >>
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

First. Set Hidden files and folders to display.

Start | Settings | Control Panel | Folder Options | View tab
Check:
? Display the contents of system folders
? Show hidden files and folders
UNCheck:
? Hide protected operating system files
Apply | OK

[[Hidden files and folders will appear dimmed to indicate they are not
typical items.]]

Second. Paste this in the Start | Run box...

C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

Click OK.

Look for a file called index.dat. Is one there?

If not, copy it from a friend's machine and paste or move it to...

C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

My index.dat is 85 KB.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:F33FACF3-6323-4276-90B9-F7DD20AE2316@microsoft.com,
jct883 <jct883@discussions.microsoft.com> hunted and pecked:
> when I go to start - run and type in Msinfo32.exe and hit ok instead of
> opening system information, it opens Help & Support. Same thing happens
> when I go to system tools and try to open system information, all I get
> is Help & Support. Can anyone tell me how to correct this? Thanks for
> your time and knowledge on this problem.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Some have claimed this is the result of a certain dat file being deleted
(usually by running some type of 'cleaner') and can be repaired by using
this fix from Doug Knox:
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

"jct883" <jct883@discussions.microsoft.com> wrote in message
news:F33FACF3-6323-4276-90B9-F7DD20AE2316@microsoft.com...
> when I go to start - run and type in Msinfo32.exe and hit ok instead of
> opening system information, it opens Help & Support. Same thing happens
> when
> I go to system tools and try to open system information, all I get is Help
> &
> Support. Can anyone tell me how to correct this? Thanks for your time and
> knowledge on this problem.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

My problem is not trying to restore the settings for Help & Support. I need
to get system information to open instead of help & support. I tried what it
said to do .Down loaded file ,ran it and it still opened Help & support. Is
there a path or target file that I need to change or check? I'm lost being a
newbie, but I'm trying to learn. Thanks again

"John E. Carty" wrote:

> Some have claimed this is the result of a certain dat file being deleted
> (usually by running some type of 'cleaner') and can be repaired by using
> this fix from Doug Knox:
> http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>
> "jct883" <jct883@discussions.microsoft.com> wrote in message
> news:F33FACF3-6323-4276-90B9-F7DD20AE2316@microsoft.com...
> > when I go to start - run and type in Msinfo32.exe and hit ok instead of
> > opening system information, it opens Help & Support. Same thing happens
> > when
> > I go to system tools and try to open system information, all I get is Help
> > &
> > Support. Can anyone tell me how to correct this? Thanks for your time and
> > knowledge on this problem.
>
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

This is a problem which has been around for a long time and with no real
resolve. Many have had to perform a repair install to fix this issue

http://support.microsoft.com/default.aspx?scid=kb;en-us;315341


"jct883" <jct883@discussions.microsoft.com> wrote in message
news:0A6361DA-5233-490D-9D53-547AB5964B0C@microsoft.com...
> My problem is not trying to restore the settings for Help & Support. I
> need
> to get system information to open instead of help & support. I tried what
> it
> said to do .Down loaded file ,ran it and it still opened Help & support.
> Is
> there a path or target file that I need to change or check? I'm lost being
> a
> newbie, but I'm trying to learn. Thanks again
>
> "John E. Carty" wrote:
>
>> Some have claimed this is the result of a certain dat file being deleted
>> (usually by running some type of 'cleaner') and can be repaired by using
>> this fix from Doug Knox:
>> http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>>
>> "jct883" <jct883@discussions.microsoft.com> wrote in message
>> news:F33FACF3-6323-4276-90B9-F7DD20AE2316@microsoft.com...
>> > when I go to start - run and type in Msinfo32.exe and hit ok instead of
>> > opening system information, it opens Help & Support. Same thing happens
>> > when
>> > I go to system tools and try to open system information, all I get is
>> > Help
>> > &
>> > Support. Can anyone tell me how to correct this? Thanks for your time
>> > and
>> > knowledge on this problem.
>>
>>
>>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Horse hockey!

Read my other post in this thread.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:2rD9e.973$l45.835@newssvr12.news.prodigy.com,
John E. Carty <jecarty@NOSPAMsbcglobal.net> hunted and pecked:
> This is a problem which has been around for a long time and with no real
> resolve. Many have had to perform a repair install to fix this issue
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;315341
>
>
> "jct883" <jct883@discussions.microsoft.com> wrote in message
> news:0A6361DA-5233-490D-9D53-547AB5964B0C@microsoft.com...
>> My problem is not trying to restore the settings for Help & Support. I
>> need
>> to get system information to open instead of help & support. I tried what
>> it
>> said to do .Down loaded file ,ran it and it still opened Help & support.
>> Is
>> there a path or target file that I need to change or check? I'm lost
>> being a
>> newbie, but I'm trying to learn. Thanks again
>>
>> "John E. Carty" wrote:
>>
>>> Some have claimed this is the result of a certain dat file being deleted
>>> (usually by running some type of 'cleaner') and can be repaired by using
>>> this fix from Doug Knox:
>>> http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>>>
>>> "jct883" <jct883@discussions.microsoft.com> wrote in message
>>> news:F33FACF3-6323-4276-90B9-F7DD20AE2316@microsoft.com...
>>>> when I go to start - run and type in Msinfo32.exe and hit ok instead of
>>>> opening system information, it opens Help & Support. Same thing happens
>>>> when
>>>> I go to system tools and try to open system information, all I get is
>>>> Help
>>>> &
>>>> Support. Can anyone tell me how to correct this? Thanks for your time
>>>> and
>>>> knowledge on this problem.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Did as you said , no index.dat file in PCHEALTH folder. I don't know anyone
with windoxs xp pro on their computer. I am disabled and don't get out much.
Is there anywhere on the internet to download this file, or will a copy from
windows ME work? Thanks again for your help.

"Wesley Vogel" wrote:

> The index.dat file may be missing from >>
> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
>
> First. Set Hidden files and folders to display.
>
> Start | Settings | Control Panel | Folder Options | View tab
> Check:
> Â? Display the contents of system folders
> Â? Show hidden files and folders
> UNCheck:
> Â? Hide protected operating system files
> Apply | OK
>
> [[Hidden files and folders will appear dimmed to indicate they are not
> typical items.]]
>
> Second. Paste this in the Start | Run box...
>
> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
>
> Click OK.
>
> Look for a file called index.dat. Is one there?
>
> If not, copy it from a friend's machine and paste or move it to...
>
> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
>
> My index.dat is 85 KB.
>
> --
> Hope this helps. Let us know.
>
> Wes
> MS-MVP Windows Shell/User
>
> In news:F33FACF3-6323-4276-90B9-F7DD20AE2316@microsoft.com,
> jct883 <jct883@discussions.microsoft.com> hunted and pecked:
> > when I go to start - run and type in Msinfo32.exe and hit ok instead of
> > opening system information, it opens Help & Support. Same thing happens
> > when I go to system tools and try to open system information, all I get
> > is Help & Support. Can anyone tell me how to correct this? Thanks for
> > your time and knowledge on this problem.
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

might simply try making a shortcut
"C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe"
/categories +all -loadedmodules
had the problem here of msinfo32 not running from the run command and
not being able to search & find it until I made a shortcut and ran it - now
all is fine.

alternatively ;
might try installing the inf
C:\WINDOWS\inf\msinfo32.inf

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Remove the 123 from my E-mail address and E-mail me. I'll send a copy of
the file to you.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:9B5E7188-A58E-4A08-8F9F-B3B8B47B5D90@microsoft.com,
jct883 <jct883@discussions.microsoft.com> hunted and pecked:
> Did as you said , no index.dat file in PCHEALTH folder. I don't know
> anyone with windoxs xp pro on their computer. I am disabled and don't get
> out much. Is there anywhere on the internet to download this file, or
> will a copy from windows ME work? Thanks again for your help.
>
> "Wesley Vogel" wrote:
>
>> The index.dat file may be missing from >>
>> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
>>
>> First. Set Hidden files and folders to display.
>>
>> Start | Settings | Control Panel | Folder Options | View tab
>> Check:
>> Â? Display the contents of system folders
>> Â? Show hidden files and folders
>> UNCheck:
>> Â? Hide protected operating system files
>> Apply | OK
>>
>> [[Hidden files and folders will appear dimmed to indicate they are not
>> typical items.]]
>>
>> Second. Paste this in the Start | Run box...
>>
>> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
>>
>> Click OK.
>>
>> Look for a file called index.dat. Is one there?
>>
>> If not, copy it from a friend's machine and paste or move it to...
>>
>> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
>>
>> My index.dat is 85 KB.
>>
>> --
>> Hope this helps. Let us know.
>>
>> Wes
>> MS-MVP Windows Shell/User
>>
>> In news:F33FACF3-6323-4276-90B9-F7DD20AE2316@microsoft.com,
>> jct883 <jct883@discussions.microsoft.com> hunted and pecked:
>>> when I go to start - run and type in Msinfo32.exe and hit ok instead of
>>> opening system information, it opens Help & Support. Same thing happens
>>> when I go to system tools and try to open system information, all I get
>>> is Help & Support. Can anyone tell me how to correct this? Thanks for
>>> your time and knowledge on this problem.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I sent you an email as instructed. Hope you can tell which one is mine. It
starts jtorrie. Thanks for the file, I hope it cures the problem.

"Wesley Vogel" wrote:

> Remove the 123 from my E-mail address and E-mail me. I'll send a copy of
> the file to you.
>
> --
> Hope this helps. Let us know.
>
> Wes
> MS-MVP Windows Shell/User
>
> In news:9B5E7188-A58E-4A08-8F9F-B3B8B47B5D90@microsoft.com,
> jct883 <jct883@discussions.microsoft.com> hunted and pecked:
> > Did as you said , no index.dat file in PCHEALTH folder. I don't know
> > anyone with windoxs xp pro on their computer. I am disabled and don't get
> > out much. Is there anywhere on the internet to download this file, or
> > will a copy from windows ME work? Thanks again for your help.
> >
> > "Wesley Vogel" wrote:
> >
> >> The index.dat file may be missing from >>
> >> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
> >>
> >> First. Set Hidden files and folders to display.
> >>
> >> Start | Settings | Control Panel | Folder Options | View tab
> >> Check:
> >> � Display the contents of system folders
> >> � Show hidden files and folders
> >> UNCheck:
> >> � Hide protected operating system files
> >> Apply | OK
> >>
> >> [[Hidden files and folders will appear dimmed to indicate they are not
> >> typical items.]]
> >>
> >> Second. Paste this in the Start | Run box...
> >>
> >> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
> >>
> >> Click OK.
> >>
> >> Look for a file called index.dat. Is one there?
> >>
> >> If not, copy it from a friend's machine and paste or move it to...
> >>
> >> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
> >>
> >> My index.dat is 85 KB.
> >>
> >> --
> >> Hope this helps. Let us know.
> >>
> >> Wes
> >> MS-MVP Windows Shell/User
> >>
> >> In news:F33FACF3-6323-4276-90B9-F7DD20AE2316@microsoft.com,
> >> jct883 <jct883@discussions.microsoft.com> hunted and pecked:
> >>> when I go to start - run and type in Msinfo32.exe and hit ok instead of
> >>> opening system information, it opens Help & Support. Same thing happens
> >>> when I go to system tools and try to open system information, all I get
> >>> is Help & Support. Can anyone tell me how to correct this? Thanks for
> >>> your time and knowledge on this problem.
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I did send it, John.

Let us know what happens.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:8369896E-7D83-49BF-A170-517DA70D7C11@microsoft.com,
jct883 <jct883@discussions.microsoft.com> hunted and pecked:
> I sent you an email as instructed. Hope you can tell which one is mine. It
> starts jtorrie. Thanks for the file, I hope it cures the problem.
>
> "Wesley Vogel" wrote:
>
>> Remove the 123 from my E-mail address and E-mail me. I'll send a copy of
>> the file to you.
>>
>> --
>> Hope this helps. Let us know.
>>
>> Wes
>> MS-MVP Windows Shell/User
>>
>> In news:9B5E7188-A58E-4A08-8F9F-B3B8B47B5D90@microsoft.com,
>> jct883 <jct883@discussions.microsoft.com> hunted and pecked:
>>> Did as you said , no index.dat file in PCHEALTH folder. I don't know
>>> anyone with windoxs xp pro on their computer. I am disabled and don't
>>> get out much. Is there anywhere on the internet to download this file,
>>> or will a copy from windows ME work? Thanks again for your help.
>>>
>>> "Wesley Vogel" wrote:
>>>
>>>> The index.dat file may be missing from >>
>>>> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
>>>>
>>>> First. Set Hidden files and folders to display.
>>>>
>>>> Start | Settings | Control Panel | Folder Options | View tab
>>>> Check:
>>>> � Display the contents of system folders
>>>> � Show hidden files and folders
>>>> UNCheck:
>>>> � Hide protected operating system files
>>>> Apply | OK
>>>>
>>>> [[Hidden files and folders will appear dimmed to indicate they are not
>>>> typical items.]]
>>>>
>>>> Second. Paste this in the Start | Run box...
>>>>
>>>> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
>>>>
>>>> Click OK.
>>>>
>>>> Look for a file called index.dat. Is one there?
>>>>
>>>> If not, copy it from a friend's machine and paste or move it to...
>>>>
>>>> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
>>>>
>>>> My index.dat is 85 KB.
>>>>
>>>> --
>>>> Hope this helps. Let us know.
>>>>
>>>> Wes
>>>> MS-MVP Windows Shell/User
>>>>
>>>> In news:F33FACF3-6323-4276-90B9-F7DD20AE2316@microsoft.com,
>>>> jct883 <jct883@discussions.microsoft.com> hunted and pecked:
>>>>> when I go to start - run and type in Msinfo32.exe and hit ok instead
>>>>> of opening system information, it opens Help & Support. Same thing
>>>>> happens when I go to system tools and try to open system information,
>>>>> all I get is Help & Support. Can anyone tell me how to correct this?
>>>>> Thanks for your time and knowledge on this problem.