Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
Yeah, but the catch is that, as Galen said, explorer keeps crashing over and
over, making me with no choce after I log on but turn the pc off again... If
what I am asking is not too much:
>I tried to reboot and logon with safe mode, but I keep pressing F8, what appear is a menu choosing "Choose Drive to Boot" (w/ three options, the floppy disk, the hd and the cd), and I simply can't log on in safe mode. How come I can't enter in safe mode? My HD can be saved?
>More importantly, it appears to me that formatting the corrupted HD (divided in C: and D:, using XP professional) is the best chioce, but as Galen said, the problem could be caused by a trojan/malware/virus/etc. And I would like to save the most important documents that I have inside (personal photos, important essays, etc, in both C: and D
. It is safe to cut (or copy) all the files I want from the corrupted HD to another HD? (E:, which would be the master slave during the process of recopying; uses Windows ME). And after formatting and re-installing XP, it would be safe to me to pass all these files again from E: to C: and D:?)
Notes:
1 - My norton anti virus had decteted a trojan one week before the problem
in the HD happened, but was unabled to delete it and I had done a complete
and full scanning using Ad-ware SE Personal, of Lavasoft, and they decteted
trojan, but was unable to remove them...
2 - The trojan happens to be located somewhere inside "documents and
settings", in C:, probably, inside the "local settings" folder. Lots of
important files I want to save happen to be in the "my documents" folder.
Sorry if I am asking too much... I would be really pleased if someone helped
me in resolving these questions.
--
Cristian
---------------
"Galen" wrote:
> In news:A258AA6A-972B-45E3-B39C-159C652BEBAF@microsoft.com,
> Cristian <Cristian@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > How this happened I don't know, but now, when I turn on my pc, after
> > I put my password and log on, and the icons at the desktop are
> > loaded, the icons ad the desktop and the taskbar all dissapear for
> > one or two seconds after one or two seconds after they appeared, as
> > if the computer is going to turn on, and after two or three seconds,
> > the icons and the taskbar appear again, and after one or two second
> > they dissappear again, and this keeps going on... It is so quick that
> > I can't do anything in the computer but turn it off again (by
> > restarting w/ the manual switch and then turning off)
> >
> >> How, and why this happens?
> >> Is there another action I can take to resolve this problem that is
> >> not formatting?
>
> This is USUALLY a sign of explorer.exe crashing over and over again and this
> is typically caused by malware. The following is a bunch of gibberish but if
> you read it through to the end and try it you might find it works. Note: Pay
> attention to the reading through to the end part and to the safe mode bit.
>
> Virus:
> www.grisoft.com - AVG
> www.antivir.com - AntiVir
>
http://www.my-etrust.com/microsoft/index.cfm - CA eTrust
>
> Spyware:
> www.lavasoft.de - AdAware
> http://security.kolla.de/ - Spybot
>
http://www.microsoft.com/athome/security/spyware/software/default.mspx -
> Microsoft Anti-Spyware Beta
>
> Trojan:
> www.emsisoft.com/en/software/free/ - a Squared
> http://swatit.org/ Swat It
>
> Before cleaning download this:
>
> LSP-Fix - a free program to repair damaged Winsock 2 stacks:
>
http://www.cexx.org/lspfix.htm
>
> Use that should cleaning out your PC remove or damage your in-place winsock
> and you can't connect to the internet.
>
> From the virus and trojan category pick one application, they're all free,
> download it and install it. Make sure that you update it. From the spyware
> category pick all three, download them and update them to the latest
> definitions. Reboot, press the F8 key over and over again, from the menu
> select Safe mode without networking. Do your cleaning in there. Reboot to
> regular mode and run the scans again. This isn't going to be quick or easy
> but it might just solve your problems and it should prevent you from further
> problems so long as you keep them updated and scan often. Most of them can
> be enabled to update and scan automatically.
>
> Galen
> --
> Signature changed for a moment of silence.
> Rest well Alex and we'll see you on the other side.
>
>
>
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