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Windows XP Home freezes on startup and locks at a "blue sc..

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Anonymous
April 21, 2005 8:38:01 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Windows won't load and says it is missing "wnsrv" and needs to be
reinstalled. It locks and gives me a blue screen. I can't get into Windows
to to a restore. I tried doing a restore from the utility CD that came from
Dell, but it asks for an Administrator password at the command prompt. I
never put a password on it and I can't get around it to perform a simple
restore. There is family genealogy information that is NOT backed up and I
would like to save that information in case I have to do a complete format
and reload. But, I can't get past that command prompt administrator password
Anonymous
April 21, 2005 5:00:50 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi

When you next start the PC, keep tapping the F8 key to see if you can access
a screen that has 'Last Known Good Configuration' as an option. See if you
can access Windows using that option.

--

Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups


"Dave Cochran" <DaveCochran@discussions.microsoft.com> wrote in message
news:4886E087-DBF8-4B39-B2EC-94FA14C18495@microsoft.com...
> Windows won't load and says it is missing "wnsrv" and needs to be
> reinstalled. It locks and gives me a blue screen. I can't get into
> Windows
> to to a restore. I tried doing a restore from the utility CD that came
> from
> Dell, but it asks for an Administrator password at the command prompt. I
> never put a password on it and I can't get around it to perform a simple
> restore. There is family genealogy information that is NOT backed up and
> I
> would like to save that information in case I have to do a complete format
> and reload. But, I can't get past that command prompt administrator
> password
!