Tom's Hardware > Forum > Systems > Dell > Customer Service
Page:    Previous 1 2 Next Bottom Search this thread
Word :    Username :           
 
Sponsored Links
Register or log in to remove.
- 0 +

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

The March issue of Consumer Reports, which came out last week, included a
survey of 4,100 consumers, who gave Dell 62 points out of a possible 100 for
its support on desktop PCs. Although it still managed to top competing
brands Hewlett-Packard and Compaq, which scored 54 and 51, respectively,
Dell's rating represented a decline from the magazine's last desktop support
survey, published in June 2003, in which it received a 64.
"Kerry Goodnight" <kergoodnight@skybest.net> wrote in message
news:enqPd.1767$x7.970@fe03.lga...
> http://news.com.com/Growing+pains+ [...] 62141.html
>
>
>

Reply to Fixer

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

"Fixer" <steve@kelly90.wanadoo.co.uk> wrote:

> The March issue of Consumer Reports, which came out last week, included a
>survey of 4,100 consumers, who gave Dell 62 points out of a possible 100 for
>its support on desktop PCs. Although it still managed to top competing
>brands Hewlett-Packard and Compaq, which scored 54 and 51, respectively,
>Dell's rating represented a decline from the magazine's last desktop support
>survey, published in June 2003, in which it received a 64.

What did HP and Compaq get in the June 2003 survey?
--
OJ III
[Email to Yahoo address may be burned before reading.
Lower and crunch the sig and you'll net me at comcast.]

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Dogface wrote:
>
> Hmmm... don't recall seeing that in the Dell ads either.
> Shouldn't buyers expect what they have been promised?
> Namely "award winning support"?
>
> So the cheaper Dell system buyers get support fair to bad support.
> The middle of the line buyers get mediocre support.
> The top of the line buyers get the best support.
> I doubt that is the Dell service model.

When I bring my Toyota in for service, the service is just
as expected... Very good.

When my wife brings her Lexus in for service, not only is
the service very good, they give her a loaner, wash her car,
and numerous other "pluses."

Do ya think it might be because she spent more money?

Notan

Reply to Anonymous
- 0 +

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Kerry Goodnight wrote:
> Just another "in defense of Dell". Pretty common with certain individuals
> here.

<yawn>

Reply to sparky
- 0 +

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Except home buyers of expensive systems get low level service as well.
It is not what they paid, it is their status as a "home buyer" that sends
determines their level of non-service.

"Notan" <notan@ddress.com> wrote in message
news:420EF250.8D916065@ddress.com...
> Dogface wrote:
> >
> > Hmmm... don't recall seeing that in the Dell ads either.
> > Shouldn't buyers expect what they have been promised?
> > Namely "award winning support"?
> >
> > So the cheaper Dell system buyers get support fair to bad support.
> > The middle of the line buyers get mediocre support.
> > The top of the line buyers get the best support.
> > I doubt that is the Dell service model.
>
> When I bring my Toyota in for service, the service is just
> as expected... Very good.
>
> When my wife brings her Lexus in for service, not only is
> the service very good, they give her a loaner, wash her car,
> and numerous other "pluses."
>
> Do ya think it might be because she spent more money?
>
> Notan

Reply to dogface

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Dogface wrote:
>
> Except home buyers of expensive systems get low level service as well.
> It is not what they paid, it is their status as a "home buyer" that sends
> determines their level of non-service.

As a Small Business purchaser, I had to pay more for Gold Tech Support,
in order to ensure that I'd get good support... It didn't come free,
just 'cause I wasn't a Home buyer.

I do, however, think that (optional) level of support *should* be available
to all purchasers.

Notan

Reply to Anonymous
- 0 +

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

"Notan" <notan@ddress.com> wrote in message
news:420F828C.7908DBF0@ddress.com...
> Dogface wrote:
> >
> > Except home buyers of expensive systems get low level service as well.
> > It is not what they paid, it is their status as a "home buyer" that
sends
> > determines their level of non-service.
>
> As a Small Business purchaser, I had to pay more for Gold Tech Support,
> in order to ensure that I'd get good support... It didn't come free,
> just 'cause I wasn't a Home buyer.
>
> I do, however, think that (optional) level of support *should* be
available
> to all purchasers.
>
> Notan

So are you a legitimate business or just a home buyer trying to get some
decent support?

Reply to dogface

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Maybe she is dong something special for the service mgr.
"Notan" <notan@ddress.com> wrote in message
news:420EF250.8D916065@ddress.com...
> Dogface wrote:
>>
>> Hmmm... don't recall seeing that in the Dell ads either.
>> Shouldn't buyers expect what they have been promised?
>> Namely "award winning support"?
>>
>> So the cheaper Dell system buyers get support fair to bad support.
>> The middle of the line buyers get mediocre support.
>> The top of the line buyers get the best support.
>> I doubt that is the Dell service model.
>
> When I bring my Toyota in for service, the service is just
> as expected... Very good.
>
> When my wife brings her Lexus in for service, not only is
> the service very good, they give her a loaner, wash her car,
> and numerous other "pluses."
>
> Do ya think it might be because she spent more money?
>
> Notan

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Dogface wrote:
>
> "Notan" <notan@ddress.com> wrote in message
> news:420F828C.7908DBF0@ddress.com...
> > Dogface wrote:
> > >
> > > Except home buyers of expensive systems get low level service as well.
> > > It is not what they paid, it is their status as a "home buyer" that
> sends
> > > determines their level of non-service.
> >
> > As a Small Business purchaser, I had to pay more for Gold Tech Support,
> > in order to ensure that I'd get good support... It didn't come free,
> > just 'cause I wasn't a Home buyer.
> >
> > I do, however, think that (optional) level of support *should* be
> available
> > to all purchasers.
> >
> > Notan
>
> So are you a legitimate business or just a home buyer trying to get some
> decent support?

A legitimate small business (self-employed for the past 12+ years).

Notan

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Jon Skidmore wrote:
>
> Maybe she is dong something special for the service mgr.

Always a possibility, but in this case it was just a matter
of more money, better service. <g>

Notan

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Absolutely. Read my previous post to this thread.

"Notan" <notan@ddress.com> wrote in message
news:420EF250.8D916065@ddress.com...
> Dogface wrote:
> >
> > Hmmm... don't recall seeing that in the Dell ads either.
> > Shouldn't buyers expect what they have been promised?
> > Namely "award winning support"?
> >
> > So the cheaper Dell system buyers get support fair to bad support.
> > The middle of the line buyers get mediocre support.
> > The top of the line buyers get the best support.
> > I doubt that is the Dell service model.
>
> When I bring my Toyota in for service, the service is just
> as expected... Very good.
>
> When my wife brings her Lexus in for service, not only is
> the service very good, they give her a loaner, wash her car,
> and numerous other "pluses."
>
> Do ya think it might be because she spent more money?
>
> Notan

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Are you implying that Dell has slipped to the level of Compaq, or are you
actually admitting that fact. >g<

"Ogden Johnson III" <oj3usmc@yahoo.com> wrote in message
news:ltjs0193ef2804q0nmkiv2oq70tai2b1ug@4ax.com...
> "Fixer" <steve@kelly90.wanadoo.co.uk> wrote:
>
> > The March issue of Consumer Reports, which came out last week, included
a
> >survey of 4,100 consumers, who gave Dell 62 points out of a possible 100
for
> >its support on desktop PCs. Although it still managed to top competing
> >brands Hewlett-Packard and Compaq, which scored 54 and 51, respectively,
> >Dell's rating represented a decline from the magazine's last desktop
support
> >survey, published in June 2003, in which it received a 64.
>
> What did HP and Compaq get in the June 2003 survey?
> --
> OJ III
> [Email to Yahoo address may be burned before reading.
> Lower and crunch the sig and you'll net me at comcast.]

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Sad, but true. The only exception being Apple, according to the same survey
being bandied about this thread.

"Dogface" <DogFace@doghouse.com> wrote in message
news:uaLPd.1872$Lg.1638@fe03.lga...
> Except home buyers of expensive systems get low level service as well.
> It is not what they paid, it is their status as a "home buyer" that sends
> determines their level of non-service.
>
> "Notan" <notan@ddress.com> wrote in message
> news:420EF250.8D916065@ddress.com...
> > Dogface wrote:
> > >
> > > Hmmm... don't recall seeing that in the Dell ads either.
> > > Shouldn't buyers expect what they have been promised?
> > > Namely "award winning support"?
> > >
> > > So the cheaper Dell system buyers get support fair to bad support.
> > > The middle of the line buyers get mediocre support.
> > > The top of the line buyers get the best support.
> > > I doubt that is the Dell service model.
> >
> > When I bring my Toyota in for service, the service is just
> > as expected... Very good.
> >
> > When my wife brings her Lexus in for service, not only is
> > the service very good, they give her a loaner, wash her car,
> > and numerous other "pluses."
> >
> > Do ya think it might be because she spent more money?
> >
> > Notan
>
>

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Well, thank goodness. I'll lose my absolute control over them...
"Dogface" <DogFace@doghouse.com> wrote in message
news:XaRPd.1964$xc5.116@fe03.lga...
> Not to fear Tom. You remain the King of Dellbotia. These other low
> ranking
> Dellbots are merely pretenders to the throne...

Reply to Anonymous
- 0 +

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Dogface wrote:

> Then all they need to do is to STOP telling people they are getting "award
> winning" tech support.
>
> Be honest and tell them "our tech support ratings for home buyers have been
> declining quite dramatically over the last few years as Dell has moved to
> overseas support to dramatically reduce costs and unfortunately that has
> resulted in hiring people that our customers cannot understand as well as
> people who don't know anything about Dell products that isn't written in a
> script."

Why don't you spend your time convincing the tobacco companies to
explain in detail the health risks of smoking their products first, then
move on to convincing the fast food companies to explain in detail how
unhealthy their high calorie/high fat/high sodium items are?

When I think about the companies that are really screwing the public,
Dell doesn't even make the list.

YMMV, of course.

Reply to sparky

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Can you name me a tobacco company that advertises that it's products are not
harmful? That would be more a kin to Dell's advertising "Award Winning
Support", when in fact that level of support hasn't existed for Home
Computer buyers for more than two years.
In point of fact, the tobacco companies have web sites that clearly warn of
the health risks of smoking. Does Dell's web site warn Home Computer buyers
of the low level of support that they are going to receive with their
purchase?

"Sparky" <nemo@moon.sun.edu> wrote in message
news:ZG_Pd.14369$I37.3043@fe12.lga...
> Dogface wrote:
>
> > Then all they need to do is to STOP telling people they are getting
"award
> > winning" tech support.
> >
> > Be honest and tell them "our tech support ratings for home buyers have
been
> > declining quite dramatically over the last few years as Dell has moved
to
> > overseas support to dramatically reduce costs and unfortunately that has
> > resulted in hiring people that our customers cannot understand as well
as
> > people who don't know anything about Dell products that isn't written in
a
> > script."
>
> Why don't you spend your time convincing the tobacco companies to
> explain in detail the health risks of smoking their products first, then
> move on to convincing the fast food companies to explain in detail how
> unhealthy their high calorie/high fat/high sodium items are?
>
> When I think about the companies that are really screwing the public,
> Dell doesn't even make the list.
>
> YMMV, of course.

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

They wonder WHY the scores have continued to decline? I guess they never
had to call for support!

"Kerry Goodnight" <kergoodnight@skybest.net> wrote in message
news:enqPd.1767$x7.970@fe03.lga...
> http://news.com.com/Growing+pains+ [...] 62141.html
>
>
>

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Proper spelling is one of the prerequisites............

"Keith" <kmman@bellsouth.net> wrote in message
news:k2eQd.4237$XJ7.1882@fe03.lga...
> How much is the membership fe for DellBots? What are the criteria other
> than haviving the Dell does no wrong attitude? Are there functions and
> meeetings like in Amway?

Reply to Anonymous
- 0 +

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Yeah, I'm having trouble with this keyboard. I hope to get a Dell keyboard
which could never have a fault.

"WSZsr" <nospam@hotmail.com> wrote in message
news:RClQd.47274$iC4.37996@newssvr30.news.prodigy.com...
> Proper spelling is one of the prerequisites............
>
> "Keith" <kmman@bellsouth.net> wrote in message
> news:k2eQd.4237$XJ7.1882@fe03.lga...
>> How much is the membership fe for DellBots? What are the criteria other
>> than haviving the Dell does no wrong attitude? Are there functions and
>> meeetings like in Amway?
>
>

Reply to keith

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

I think everyone here including Tom and what the Dell Haters call DellBots,
all agree customer service has gone downhill.

All PC makers customer service has gone downhill, some more than others.
What about the other "Award Winning PC companies" as Dell is not the only
"Award Winning PC Companies" for customer service?

If you go into the HP, Compaq, Gateway, IBM newsgroups, you will see the
same customer services problems as Dell is having.




"Guess Who" <chippe01@REMOVETHIShotmail.com> wrote in message
news:0YCdnU80LsTRFozfRVn-iQ@giganews.com...
> They wonder WHY the scores have continued to decline? I guess they never
> had to call for support!
>
> "Kerry Goodnight" <kergoodnight@skybest.net> wrote in message
> news:enqPd.1767$x7.970@fe03.lga...
>> http://news.com.com/Growing+pains+ [...] 62141.html
>>
>>
>>
>
>

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

"WSZsr" <nospam@hotmail.com> wrote in message
That's true for any appliance, tv, etc. Best to have a heavy duty surge
protector to handle the minor power surges. If lightening strikes, nothing
will protect it short of unplugging it. I personally have better things to
do than unplug everything everytime I see a cloud in the sky.

"lightening"--------Guess you received an exemption to become a member.
>g<



"WSZsr" <nospam@hotmail.com> wrote in message
news:RClQd.47274$iC4.37996@newssvr30.news.prodigy.com...
> Proper spelling is one of the prerequisites............
>
> "Keith" <kmman@bellsouth.net> wrote in message
> news:k2eQd.4237$XJ7.1882@fe03.lga...
> > How much is the membership fe for DellBots? What are the criteria other
> > than haviving the Dell does no wrong attitude? Are there functions and
> > meeetings like in Amway?
>
>

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Get your head out of your ass Irene. Those are not my words. Check the
post again....

"Irene" <girlsrule@hotmail.com> wrote in message
news:PcrQd.23453$cG5.8542@fe04.lga...
> "WSZsr" <nospam@hotmail.com> wrote in message
> That's true for any appliance, tv, etc. Best to have a heavy duty surge
> protector to handle the minor power surges. If lightening strikes,
> nothing
> will protect it short of unplugging it. I personally have better things
> to
> do than unplug everything everytime I see a cloud in the sky.
>
> "lightening"--------Guess you received an exemption to become a member.
>>g<
>
>
>

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Oooops. That *was* my post. I take it back Irene. Keep your head in your
ass and keep looking. I'm sure you will find more misspellings..

"WSZsr" <nospam@hotmail.com> wrote in message
news:SuvQd.30757$wi2.22508@newssvr11.news.prodigy.com..
> Get your head out of your ass Irene. Those are not my words. Check the
> post again....
>
> "Irene" <girlsrule@hotmail.com> wrote in message
> news:PcrQd.23453$cG5.8542@fe04.lga...
>> "WSZsr" <nospam@hotmail.com> wrote in message
>> That's true for any appliance, tv, etc. Best to have a heavy duty surge
>> protector to handle the minor power surges. If lightening strikes,
>> nothing
>> will protect it short of unplugging it. I personally have better things
>> to
>> do than unplug everything everytime I see a cloud in the sky.
>>
>> "lightening"--------Guess you received an exemption to become a member.
>>>g<
>>
>>
>>
>

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Irene wrote:
>
> "WSZsr" <nospam@hotmail.com> wrote in message
> That's true for any appliance, tv, etc. Best to have a heavy duty surge
> protector to handle the minor power surges. If lightening strikes, nothing
> will protect it short of unplugging it. I personally have better things to
> do than unplug everything everytime I see a cloud in the sky.

And lightning rods are for what?

Notan

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Try looking up "lightening" in your Webster's.

"Notan" <notan@ddress.com> wrote in message
news:421285BD.EC69C0AE@ddress.com...
> Irene wrote:
> >
> > "WSZsr" <nospam@hotmail.com> wrote in message
> > That's true for any appliance, tv, etc. Best to have a heavy duty
surge
> > protector to handle the minor power surges. If lightening strikes,
nothing
> > will protect it short of unplugging it. I personally have better things
to
> > do than unplug everything everytime I see a cloud in the sky.
>
> And lightning rods are for what?
>
> Notan

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Since you're probably a man and not familiar with "lightening", I guess that
I should cut you a little in slack. >g<

"Notan" <notan@ddress.com> wrote in message
news:421285BD.EC69C0AE@ddress.com...
> Irene wrote:
> >
> > "WSZsr" <nospam@hotmail.com> wrote in message
> > That's true for any appliance, tv, etc. Best to have a heavy duty
surge
> > protector to handle the minor power surges. If lightening strikes,
nothing
> > will protect it short of unplugging it. I personally have better things
to
> > do than unplug everything everytime I see a cloud in the sky.
>
> And lightning rods are for what?
>
> Notan

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

I do appreciate the slack.

Now, how 'bout enlightening (pun intended) me! <g>

Notan

Irene wrote:
>
> Since you're probably a man and not familiar with "lightening", I guess that
> I should cut you a little in slack. >g<
>
> "Notan" <notan@ddress.com> wrote in message
> news:421285BD.EC69C0AE@ddress.com...
> > Irene wrote:
> > >
> > > "WSZsr" <nospam@hotmail.com> wrote in message
> > > That's true for any appliance, tv, etc. Best to have a heavy duty
> surge
> > > protector to handle the minor power surges. If lightening strikes,
> nothing
> > > will protect it short of unplugging it. I personally have better things
> to
> > > do than unplug everything everytime I see a cloud in the sky.
> >
> > And lightning rods are for what?
> >
> > Notan

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

"WSZsr" <nospam@hotmail.com> wrote in message
news:2zvQd.30760$wi2.12626@newssvr11.news.prodigy.com...
> Oooops. That *was* my post. I take it back Irene. Keep your head in
> your ass and keep looking. I'm sure you will find more misspellings..
>


lmao.....


Stew

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

It's better not to engage with Irene, Notan. Awhile back, Dell did something
to her that she didn't like, and now she's dedicated the rest of her life to
flaming the company. She keeps on saying that she'll never again have
anything to do with Dell, but she keeps on posting flames here. Hell hath no
fury as a woman scorned...

Ted Zieglar

"Notan" <notan@ddress.com> wrote in message
news:4212AE7A.ACD85386@ddress.com...
>I do appreciate the slack.
>
> Now, how 'bout enlightening (pun intended) me! <g>
>
> Notan
>
> Irene wrote:
>>
>> Since you're probably a man and not familiar with "lightening", I guess
>> that
>> I should cut you a little in slack. >g<
>>
>> "Notan" <notan@ddress.com> wrote in message
>> news:421285BD.EC69C0AE@ddress.com...
>> > Irene wrote:
>> > >
>> > > "WSZsr" <nospam@hotmail.com> wrote in message
>> > > That's true for any appliance, tv, etc. Best to have a heavy duty
>> surge
>> > > protector to handle the minor power surges. If lightening strikes,
>> nothing
>> > > will protect it short of unplugging it. I personally have better
>> > > things
>> to
>> > > do than unplug everything everytime I see a cloud in the sky.
>> >
>> > And lightning rods are for what?
>> >
>> > Notan

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

so what. this is the dell ng where we talk about dell's shitty service. if
the others have shitty service it isn't justification for dell to do the
same. it shouldn't be a competition to see who can have the shittiest
customer service!

"Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
news:IioQd.398020$Xk.82545@pd7tw3no...
> I think everyone here including Tom and what the Dell Haters call
DellBots,
> all agree customer service has gone downhill.
>
> All PC makers customer service has gone downhill, some more than others.
> What about the other "Award Winning PC companies" as Dell is not the only
> "Award Winning PC Companies" for customer service?
>
> If you go into the HP, Compaq, Gateway, IBM newsgroups, you will see the
> same customer services problems as Dell is having.
>
>
>
>
> "Guess Who" <chippe01@REMOVETHIShotmail.com> wrote in message
> news:0YCdnU80LsTRFozfRVn-iQ@giganews.com...
> > They wonder WHY the scores have continued to decline? I guess they
never
> > had to call for support!
> >
> > "Kerry Goodnight" <kergoodnight@skybest.net> wrote in message
> > news:enqPd.1767$x7.970@fe03.lga...
> >>
http://news.com.com/Growing+pains+ [...] 62141.html
> >>
> >>
> >>
> >
> >
>
>

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

or you could say dell screwed her and she is returning the favor.
it was dell that took the money and didn't deliver what they promised.
this is now her fault?

Zigliar must be a friggin' early model dellbot with a defective artificial
brain chip. (logic was reversed)
please return to factory for re-programming.

"Ted Zieglar" <teddyz@notmail.com> wrote in message
news:gJqdnWOIVsTJUY_fRVn-ig@comcast.com...
> It's better not to engage with Irene, Notan. Awhile back, Dell did
something
> to her that she didn't like, and now she's dedicated the rest of her life
to
> flaming the company. She keeps on saying that she'll never again have
> anything to do with Dell, but she keeps on posting flames here. Hell hath
no
> fury as a woman scorned...
>
> Ted Zieglar
>
> "Notan" <notan@ddress.com> wrote in message
> news:4212AE7A.ACD85386@ddress.com...
> >I do appreciate the slack.
> >
> > Now, how 'bout enlightening (pun intended) me! <g>
> >
> > Notan
> >
> > Irene wrote:
> >>
> >> Since you're probably a man and not familiar with "lightening", I guess
> >> that
> >> I should cut you a little in slack. >g<
> >>
> >> "Notan" <notan@ddress.com> wrote in message
> >> news:421285BD.EC69C0AE@ddress.com...
> >> > Irene wrote:
> >> > >
> >> > > "WSZsr" <nospam@hotmail.com> wrote in message
> >> > > That's true for any appliance, tv, etc. Best to have a heavy duty
> >> surge
> >> > > protector to handle the minor power surges. If lightening strikes,
> >> nothing
> >> > > will protect it short of unplugging it. I personally have better
> >> > > things
> >> to
> >> > > do than unplug everything everytime I see a cloud in the sky.
> >> >
> >> > And lightning rods are for what?
> >> >
> >> > Notan
>

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Since you don't have a Webster's:

Lightening is the feeling of reduced weight and pressure in her abdomen that
a woman has as the baby descends into pelvis prior to the onset of labor.


"Notan" <notan@ddress.com> wrote in message
news:4212AE7A.ACD85386@ddress.com...
> I do appreciate the slack.
>
> Now, how 'bout enlightening (pun intended) me! <g>
>
> Notan
>
> Irene wrote:
> >
> > Since you're probably a man and not familiar with "lightening", I guess
that
> > I should cut you a little in slack. >g<
> >
> > "Notan" <notan@ddress.com> wrote in message
> > news:421285BD.EC69C0AE@ddress.com...
> > > Irene wrote:
> > > >
> > > > "WSZsr" <nospam@hotmail.com> wrote in message
> > > > That's true for any appliance, tv, etc. Best to have a heavy duty
> > surge
> > > > protector to handle the minor power surges. If lightening strikes,
> > nothing
> > > > will protect it short of unplugging it. I personally have better
things
> > to
> > > > do than unplug everything everytime I see a cloud in the sky.
> > >
> > > And lightning rods are for what?
> > >
> > > Notan

Reply to Anonymous
- 0 +

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Dogface wrote:

> you might call it "marketing" but to many others' it's called "bait and
> switch", "ripping people off", "misleading and deceitful advertising",
> "fraudulent misrepresentation", etc.

*Some* people say the same thing about paying $0.50 for a newspaper at
the corner newstand, doesn't make it so.

Reply to sparky
- 0 +

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Keith wrote:

> How much is the membership fe for DellBots? What are the criteria other than
> haviving the Dell does no wrong attitude? Are there functions and meeetings
> like in Amway?

"haviving the Dell ..."? Perish the thought!

Reply to sparky
- 0 +

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Tom Scales wrote:

> It's a very exclusive group and invitation only.

Right, as JP Morgan famously said when asked him how much his yacht cost
"if you have to ask, you can't afford it", sorry.

:)

Reply to sparky
- 0 +

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

WSZsr wrote:

> Oooops. That *was* my post. I take it back Irene. Keep your head in your
> ass and keep looking. I'm sure you will find more misspellings..

LOL - takes a big Dellbot to admit he's wrong.

Reply to sparky
- 0 +

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Irene wrote:

> Try looking up "lightening" in your Webster's.

Oh, this is rich! I'll look up "lightening" only after you've looked up
"lightning" and have posted back.

Like all true Dellbots, I know the difference between "lightning" &
"lightening", that's why we get the secret discounts.

Reply to sparky
- 0 +

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Irene wrote:

> Since you're probably a man and not familiar with "lightening", I guess that
> I should cut you a little in slack. >g<

Why don't you try lightening his load?

Reply to sparky

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

1. I don't have to look up "lightning". I know what it is and how it is
spelled.

2. In the post, the one to which I was responding, the word was spelled
"lightening".

"Sparky" <nemo@moon.sun.edu> wrote in message
news:kDCQd.155$PZ3.79@fe12.lga...
> Irene wrote:
>
> > Try looking up "lightening" in your Webster's.
>
> Oh, this is rich! I'll look up "lightening" only after you've looked up
> "lightning" and have posted back.
>
> Like all true Dellbots, I know the difference between "lightning" &
> "lightening", that's why we get the secret discounts.

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Just in case you missed it:

"WSZsr" <nospam@hotmail.com> wrote in message
............ If lightening strikes, nothing will protect it short of
unplugging it. ...................


"Sparky" <nemo@moon.sun.edu> wrote in message
news:kDCQd.155$PZ3.79@fe12.lga...
> Irene wrote:
>
> > Try looking up "lightening" in your Webster's.
>
> Oh, this is rich! I'll look up "lightening" only after you've looked up
> "lightning" and have posted back.
>
> Like all true Dellbots, I know the difference between "lightning" &
> "lightening", that's why we get the secret discounts.

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

How is her pestering volunteers in a newsgroup that are trying to help
people "getting back at Dell".

They don't give a sh**
"Tazmanian Devil" <Taz@devil.com> wrote in message
news:lZAQd.25356$xb6.6506@fe04.lga...
> or you could say dell screwed her and she is returning the favor.
> it was dell that took the money and didn't deliver what they promised.
> this is now her fault?
>
> Zigliar must be a friggin' early model dellbot with a defective artificial
> brain chip. (logic was reversed)
> please return to factory for re-programming.
>
> "Ted Zieglar" <teddyz@notmail.com> wrote in message
> news:gJqdnWOIVsTJUY_fRVn-ig@comcast.com...
>> It's better not to engage with Irene, Notan. Awhile back, Dell did
> something
>> to her that she didn't like, and now she's dedicated the rest of her life
> to
>> flaming the company. She keeps on saying that she'll never again have
>> anything to do with Dell, but she keeps on posting flames here. Hell hath
> no
>> fury as a woman scorned...
>>
>> Ted Zieglar
>>
>> "Notan" <notan@ddress.com> wrote in message
>> news:4212AE7A.ACD85386@ddress.com...
>> >I do appreciate the slack.
>> >
>> > Now, how 'bout enlightening (pun intended) me! <g>
>> >
>> > Notan
>> >
>> > Irene wrote:
>> >>
>> >> Since you're probably a man and not familiar with "lightening", I
>> >> guess
>> >> that
>> >> I should cut you a little in slack. >g<
>> >>
>> >> "Notan" <notan@ddress.com> wrote in message
>> >> news:421285BD.EC69C0AE@ddress.com...
>> >> > Irene wrote:
>> >> > >
>> >> > > "WSZsr" <nospam@hotmail.com> wrote in message
>> >> > > That's true for any appliance, tv, etc. Best to have a heavy
>> >> > > duty
>> >> surge
>> >> > > protector to handle the minor power surges. If lightening
>> >> > > strikes,
>> >> nothing
>> >> > > will protect it short of unplugging it. I personally have better
>> >> > > things
>> >> to
>> >> > > do than unplug everything everytime I see a cloud in the sky.
>> >> >
>> >> > And lightning rods are for what?
>> >> >
>> >> > Notan
>>
>
>

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Nope, never had that one, but thanks for sharing!

Notan

Irene wrote:
>
> Since you don't have a Webster's:
>
> Lightening is the feeling of reduced weight and pressure in her abdomen that
> a woman has as the baby descends into pelvis prior to the onset of labor.
>
> "Notan" <notan@ddress.com> wrote in message
> news:4212AE7A.ACD85386@ddress.com...
> > I do appreciate the slack.
> >
> > Now, how 'bout enlightening (pun intended) me! <g>
> >
> > Notan
> >
> > Irene wrote:
> > >
> > > Since you're probably a man and not familiar with "lightening", I guess
> that
> > > I should cut you a little in slack. >g<
> > >
> > > "Notan" <notan@ddress.com> wrote in message
> > > news:421285BD.EC69C0AE@ddress.com...
> > > > Irene wrote:
> > > > >
> > > > > "WSZsr" <nospam@hotmail.com> wrote in message
> > > > > That's true for any appliance, tv, etc. Best to have a heavy duty
> > > surge
> > > > > protector to handle the minor power surges. If lightening strikes,
> > > nothing
> > > > > will protect it short of unplugging it. I personally have better
> things
> > > to
> > > > > do than unplug everything everytime I see a cloud in the sky.
> > > >
> > > > And lightning rods are for what?
> > > >
> > > > Notan

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

I guess anyone that disagrees with the "Dellbots", now, in addition to
being a troll, is guilty of "pestering" them.
I suspect you and your little group will come up with a few more accusations
to add to those, but in the end the truth will survive.

I merely made an observation about the response to a question from
"Keith"by WSZsr, about the criteria for membership in your group. WSZsr
replied "Proper spelling is one of the prerequisites...........".
Since he was equally guilty of not using "Proper spelling", I, tongue in
cheek made an inquiry about his use of "lightening" in place of "lightning"
in a post. As I have pointed out, in response to a question from Notan, they
have decidedly different meanings. "lightening" having little to do with the
electrical survivability of computers.


"Tom Scales" <tomtoo@softhome.net> wrote in message
news:kpFQd.3142$3b7.1696@bignews3.bellsouth.net...
> How is her pestering volunteers in a newsgroup that are trying to help
> people "getting back at Dell".
>
> They don't give a sh**
> "Tazmanian Devil" <Taz@devil.com> wrote in message
> news:lZAQd.25356$xb6.6506@fe04.lga...
> > or you could say dell screwed her and she is returning the favor.
> > it was dell that took the money and didn't deliver what they promised.
> > this is now her fault?
> >
> > Zigliar must be a friggin' early model dellbot with a defective
artificial
> > brain chip. (logic was reversed)
> > please return to factory for re-programming.
> >
> > "Ted Zieglar" <teddyz@notmail.com> wrote in message
> > news:gJqdnWOIVsTJUY_fRVn-ig@comcast.com...
> >> It's better not to engage with Irene, Notan. Awhile back, Dell did
> > something
> >> to her that she didn't like, and now she's dedicated the rest of her
life
> > to
> >> flaming the company. She keeps on saying that she'll never again have
> >> anything to do with Dell, but she keeps on posting flames here. Hell
hath
> > no
> >> fury as a woman scorned...
> >>
> >> Ted Zieglar
> >>
> >> "Notan" <notan@ddress.com> wrote in message
> >> news:4212AE7A.ACD85386@ddress.com...
> >> >I do appreciate the slack.
> >> >
> >> > Now, how 'bout enlightening (pun intended) me! <g>
> >> >
> >> > Notan
> >> >
> >> > Irene wrote:
> >> >>
> >> >> Since you're probably a man and not familiar with "lightening", I
> >> >> guess
> >> >> that
> >> >> I should cut you a little in slack. >g<
> >> >>
> >> >> "Notan" <notan@ddress.com> wrote in message
> >> >> news:421285BD.EC69C0AE@ddress.com...
> >> >> > Irene wrote:
> >> >> > >
> >> >> > > "WSZsr" <nospam@hotmail.com> wrote in message
> >> >> > > That's true for any appliance, tv, etc. Best to have a heavy
> >> >> > > duty
> >> >> surge
> >> >> > > protector to handle the minor power surges. If lightening
> >> >> > > strikes,
> >> >> nothing
> >> >> > > will protect it short of unplugging it. I personally have
better
> >> >> > > things
> >> >> to
> >> >> > > do than unplug everything everytime I see a cloud in the sky.
> >> >> >
> >> >> > And lightning rods are for what?
> >> >> >
> >> >> > Notan
> >>
> >
> >
>
>

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

No one here talks about dell's shitty service here. they bitch and
complain about it

It's business, if Gateway, HP/Compaq, IBM and other PC makers can make a PC
for 500 bucks and very little support and Dell makes the same type of PC
for 1000 bucks with excellent support, where do you think the consumers
will buy from, not Dell when they can get the same PC for half as much and
Dell would be out of business and the consumers would still get shitty
support.




"Tazmanian Devil" <Taz@devil.com> wrote in message
news:rRAQd.25308$_26.7159@fe04.lga...
> so what. this is the dell ng where we talk about dell's shitty service.
> if
> the others have shitty service it isn't justification for dell to do the
> same. it shouldn't be a competition to see who can have the shittiest
> customer service!
>
> "Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
> news:IioQd.398020$Xk.82545@pd7tw3no...
>> I think everyone here including Tom and what the Dell Haters call
> DellBots,
>> all agree customer service has gone downhill.
>>
>> All PC makers customer service has gone downhill, some more than others.
>> What about the other "Award Winning PC companies" as Dell is not the only
>> "Award Winning PC Companies" for customer service?
>>
>> If you go into the HP, Compaq, Gateway, IBM newsgroups, you will see the
>> same customer services problems as Dell is having.
>>
>>
>>
>>
>> "Guess Who" <chippe01@REMOVETHIShotmail.com> wrote in message
>> news:0YCdnU80LsTRFozfRVn-iQ@giganews.com...
>> > They wonder WHY the scores have continued to decline? I guess they
> never
>> > had to call for support!
>> >
>> > "Kerry Goodnight" <kergoodnight@skybest.net> wrote in message
>> > news:enqPd.1767$x7.970@fe03.lga...
>> >>
> http://news.com.com/Growing+pains+ [...] 62141.html
>> >>
>> >>
>> >>
>> >
>> >
>>
>>
>
>

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

"Sparky" <nemo@moon.sun.edu> wrote in message
news:5BCQd.153$IX3.62@fe12.lga...
> WSZsr wrote:
>
>> Oooops. That *was* my post. I take it back Irene. Keep your head in
>> your ass and keep looking. I'm sure you will find more misspellings..
>
> LOL - takes a big Dellbot to admit he's wrong.


Or that he's googled. I've googled for far too long and now need glasses :)


Stew

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

"Ted Zieglar" <teddyz@notmail.com> wrote in message
news:gJqdnWOIVsTJUY_fRVn-ig@comcast.com...
> It's better not to engage with Irene, Notan. Awhile back, Dell did
> something to her that she didn't like, and now she's dedicated the rest of
> her life to flaming the company. She keeps on saying that she'll never
> again have anything to do with Dell, but she keeps on posting flames here.
> Hell hath no fury as a woman scorned...
>
> Ted Zieglar
>


Are you suggesting she's carrying Dell's love-child? Now there's a
story....


Stew

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

If we had purchased 3 Dell computers for $1500 and got very little support,
I would probably agree with you. But, the fact is that we purchased 3 Dell
Dimension Computers for a total price approaching $9000 and still got very
little in the way of support. Or to put it in the same terms that you used,
we received "shitty service".

How is it then, that Apple can drastically improve their Technical Support
and Service, and according to the latest survey conducted by Consumer
Reports, move up into the #1 position, into the position previously held by
Dell?

"Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
news:MKPQd.409354$Xk.353753@pd7tw3no...
> No one here talks about dell's shitty service here. they bitch and
> complain about it
>
> It's business, if Gateway, HP/Compaq, IBM and other PC makers can make a
PC
> for 500 bucks and very little support and Dell makes the same type of PC
> for 1000 bucks with excellent support, where do you think the consumers
> will buy from, not Dell when they can get the same PC for half as much
and
> Dell would be out of business and the consumers would still get shitty
> support.
>
>
>
>
> "Tazmanian Devil" <Taz@devil.com> wrote in message
> news:rRAQd.25308$_26.7159@fe04.lga...
> > so what. this is the dell ng where we talk about dell's shitty service.
> > if
> > the others have shitty service it isn't justification for dell to do the
> > same. it shouldn't be a competition to see who can have the shittiest
> > customer service!
> >
> > "Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
> > news:IioQd.398020$Xk.82545@pd7tw3no...
> >> I think everyone here including Tom and what the Dell Haters call
> > DellBots,
> >> all agree customer service has gone downhill.
> >>
> >> All PC makers customer service has gone downhill, some more than
others.
> >> What about the other "Award Winning PC companies" as Dell is not the
only
> >> "Award Winning PC Companies" for customer service?
> >>
> >> If you go into the HP, Compaq, Gateway, IBM newsgroups, you will see
the
> >> same customer services problems as Dell is having.
> >>
> >>
> >>
> >>
> >> "Guess Who" <chippe01@REMOVETHIShotmail.com> wrote in message
> >> news:0YCdnU80LsTRFozfRVn-iQ@giganews.com...
> >> > They wonder WHY the scores have continued to decline? I guess they
> > never
> >> > had to call for support!
> >> >
> >> > "Kerry Goodnight" <kergoodnight@skybest.net> wrote in message
> >> > news:enqPd.1767$x7.970@fe03.lga...
> >> >>
> >
http://news.com.com/Growing+pains+ [...] 62141.html
> >> >>
> >> >>
> >> >>
> >> >
> >> >
> >>
> >>
> >
> >
>
>

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

"Irene" <girlsrule@hotmail.com> wrote in message
news:43NQd.7739$sK3.7089@fe07.lga...
>I guess anyone that disagrees with the "Dellbots", now, in addition to
> being a troll, is guilty of "pestering" them.
> I suspect you and your little

<snip>

<mandatory response, practiced over the last 3 years>

"I love you, Ireene, no I reeaally reeally love you."

:)


Stew

Reply to Anonymous

Archived from groups: alt.sys.pc-clone.dell (More info?)

 

Actually, the true facts are that we still have 3 Dell Dimension computers.
We still are in need of support for them, and are still not getting the kind
of support that computers costing $3000 each should receive.

So, until Dell corrects the support problems they have in the Home/Home
Office division like they did with their other divisions, I WILL keep
pointing it out, whether you and the other "Dellbots" like it or not..

"S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
news:wAQQd.152$hK5.134@bignews3.bellsouth.net...
>
> "Ted Zieglar" <teddyz@notmail.com> wrote in message
> news:gJqdnWOIVsTJUY_fRVn-ig@comcast.com...
> > It's better not to engage with Irene, Notan. Awhile back, Dell did
> > something to her that she didn't like, and now she's dedicated the rest
of
> > her life to flaming the company. She keeps on saying that she'll never
> > again have anything to do with Dell, but she keeps on posting flames
here.
> > Hell hath no fury as a woman scorned...
> >
> > Ted Zieglar
> >
>
>
> Are you suggesting she's carrying Dell's love-child? Now there's a
> story....
>
>
> Stew
>
>

Reply to Anonymous
Previous
1 2
Tom's Hardware > Forum > Systems > Dell > Customer Service
Go to:

There are 1306 identified and unidentified users. To see the list of identified users, Click here.

Please mind

You are about to answer a thread that has been inactive for more than 6 months.
If you still wish to proceed, please ensure that your posting is original and does not duplicate or overlap any prior responses to this thread.

Add a reply Cancel
Sponsored links
  • Ask the community now
  • Publish
Ad
They won a badge
Join us in greeting them