disk defrag NTFS Module encountered a problem

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

For the last several days, my computer has come up with an error:

"Disk Defragmenter NTFS Module has encountered a problem and needs to
close".

I checked the MS KB and I find no articles about. Googling the error gave me
a few websites, but most of the info is old. One website suggests the
following:

<quote>
a.. Start / Run / Certmgr.msc / OK.

a.. Navigate through Trusted Root Certification Authority / Certificates to
Microsoft Test Root Authority.

a.. Remove the Microsoft Test Root Authority entry.

a.. Shutdown and restart your computer. <endquote>

The problem I have with following this direction is that, when I got to the
"Trusted Root Certification Authority", I get "Microsoft Root
Authority"...the word TEST is not there. So, I'm reluctant to follow this
direction.

Can anyone help out here? I'm running WinXP Pro, SP2.

thanks,kp

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Thanks for the tips. I'll try these and post back with results.
kp
"Andrew E." <eckrichco@msn.com> wrote in message
news:AB11DC50-4852-4002-9DBB-9FF19D8043EA@microsoft.com...
> Try opening event viewer,locate the event/warning for it,try clicking on
> the
> url,this opens kb help/support in xp,usually with a fix or answer.You
> might
> also,install xp cd,exit the page,go to run,type:cmd In cmd type:Sfc
> /Scannow
> When its thru type:CHKDSK C: /F Agree to restart,then type:EXIT Remove
> xp
> cd,restart computer.
>
> "kp" wrote:
>
>> For the last several days, my computer has come up with an error:
>>
>> "Disk Defragmenter NTFS Module has encountered a problem and needs to
>> close".
>>
>> I checked the MS KB and I find no articles about. Googling the error gave
>> me
>> a few websites, but most of the info is old. One website suggests the
>> following:
>>
>> <quote>
>> a.. Start / Run / Certmgr.msc / OK.
>>
>> a.. Navigate through Trusted Root Certification Authority / Certificates
>> to
>> Microsoft Test Root Authority.
>>
>> a.. Remove the Microsoft Test Root Authority entry.
>>
>> a.. Shutdown and restart your computer. <endquote>
>>
>> The problem I have with following this direction is that, when I got to
>> the
>> "Trusted Root Certification Authority", I get "Microsoft Root
>> Authority"...the word TEST is not there. So, I'm reluctant to follow this
>> direction.
>>
>> Can anyone help out here? I'm running WinXP Pro, SP2.
>>
>> thanks,kp
>>
>>
>>