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ARRIS TM502G driver for win 7 x64

Last response: in Windows 7
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June 27, 2010 2:49:17 AM

I've looked everywhere. I've tried the Vista x64driver for said product(ARRIS TM502G)I've went to their website and they assure me it gets recognized, I've tried the USB driver for Vista X64(all vista drivers are unrecognized). I'm going mad please help. It's my first build and I can't even get online.
a b \ Driver
a b $ Windows 7
June 27, 2010 4:57:24 AM

xxDoc_Hollidayxx said:
I've looked everywhere. I've tried the Vista x64driver for said product(ARRIS TM502G)I've went to their website and they assure me it gets recognized, I've tried the USB driver for Vista X64(all vista drivers are unrecognized). I'm going mad please help. It's my first build and I can't even get online.


[#0005ff]As with all driver problems, click up the device's Properties and look at the Details tab. Note the four characters after VEN (for Vendor) and also after DEV (for Device) and input them in the relevant boxes at http://www.pcidatabase.com then follow the information to the relevant site for the drivers.[/#000ff]

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June 27, 2010 8:03:56 PM
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Hello Doc,

It is always best to check with the software manufacturer FIRST. They will tell you if they have tested the product and the version, as well as whether or not it will work with Windows 7.
Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibilty.)
http://www.microsoft.com/windows/compatibility/en-us/de...
There is a pulldown from which you can choose "hardware" and "software".
There are also some great articles, instructional videos and such to help with your Windows 7 at our Springboard site:
http://technet.microsoft.com/en-us/windows/default.aspx
In any event a lot of the times, Vista drivers will work in lieu of Windows 7 drivers, however, it's not 100%!
As stated previously, it's best to have the Windows 7 certified drivers installed.
Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assitance and support.

Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibilty.)
http://www.microsoft.com/windows/compatibility/en-us/de...
There is a pulldown from which you can choose "hardware" and "software"
Thanks again,
John M.
Microsoft Windows Client Support
Related resources
a b $ Windows 7
June 27, 2010 11:26:32 PM

Have you verified with Arris that the device was designed to be compatible with Windows 7. The best resource to verify compatibility is available at the Microsoft Windows 7 Compatibility Center located at the following link: http://bit.ly/1gW6Ns and can be used for both hardware and software concerns.

Jessica
Microsoft Windows Client Team
July 5, 2010 8:41:30 AM

windows7guy said:
Hello Doc,

It is always best to check with the software manufacturer FIRST. They will tell you if they have tested the product and the version, as well as whether or not it will work with Windows 7.
Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibilty.)
http://www.microsoft.com/windows/compatibility/en-us/de...
There is a pulldown from which you can choose "hardware" and "software".
There are also some great articles, instructional videos and such to help with your Windows 7 at our Springboard site:
http://technet.microsoft.com/en-us/windows/default.aspx
In any event a lot of the times, Vista drivers will work in lieu of Windows 7 drivers, however, it's not 100%!
As stated previously, it's best to have the Windows 7 certified drivers installed.
Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assitance and support.

Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibilty.)
http://www.microsoft.com/windows/compatibility/en-us/de...
There is a pulldown from which you can choose "hardware" and "software"
Thanks again,
John M.
Microsoft Windows Client Support



Hey John,

looks like u put most thought into it, but it was a (Duh!) of a situation. I was installin a new sys. and the mobo driver disc wasn"t working, like the hole was off centered n real loud, anyhoo my dvdrom wouldn't read it so what i did was used a friends puter to copy n reburn another mobo driver disk and used that to install the drivers I needed, and WHAM Win 7 recognized my hardware. Sorry fer the brain FFFFFT! n thanx.
July 5, 2010 8:43:26 AM

Best answer selected by xxDoc_Hollidayxx.
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