Hi.... I have a C655D-S5509 Toshiba Laptop windows wont load ! trying to do a sy

I have a C655D-S5509 Toshiba Laptop windows wont load ! trying to do a system restore, I tried holding zero while turning machine on, didnt work, can u help please ?
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  1. Look up the correct key it's def not 0
  2. ok, I tried all the F keys also... :-(
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