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Cd-rom and dvd burner disapered

Last response: in Windows 7
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June 27, 2010 7:09:04 AM

Hello, Please tell me how I can recover my cd-rom and dvd-burner
they simple disapered
a b $ Windows 7
June 28, 2010 12:46:21 AM

Do your optical drives work outside of your OS? Are they recognized within BIOS?

Jessica
Microsoft Windows Client Team
a b $ Windows 7
June 28, 2010 1:31:07 AM

To sort this problem out the first thing you need to do is to see if the drives are detected by the BIOS, if they are not then you probably have a hardware fault and you will need to check your BIOS settings and check the drive cables and finally check the motherboard controller by fitting a known good drive. If the BIOS does detect the drives then the problem is with Windows and you will need to delete the upper and lower filters for the CD drives. See this Microsoft web site for further details.

http://support.microsoft.com/kb/982116

The fixit does not always work and you may have to delete the filters manually if it does not, and you may have to reinstall any CD burning software that you may have.
!