Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
I can't run sfc. All I get is a dos window for a fraction of a second, then
nothing.
One other clue. I tried an experiment and unplugged the LAN connection.
The locking up problem appeared to go away. Any thoughts?
"Galen" wrote:
> In news:66E51C4C-B0B6-432B-92DD-FCFAD4D148E1@microsoft.com,
> Tim <Tim@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > Galen
> >
> > I have now attempted the recommendations from your first response.
> > There were a couple of trojans and quite a bit of adware that McAfee
> > had missed. One thing I am wondering is whether McAfee actually
> > searches comprehensively, or only in the files for the user that is
> > logged in. I had to re-run one of the adware progs you suggested as
> > each user to catch everything, even though I am the administrator.
> >
> > Problems with the control panel and drop down menus appear to have
> > cleared up, but not sure if this is as a result of what I have done,
> > or 'just one of those things'.
> >
> > Problem with locking up still occurs. In answer to your second
> > response, this occurs randomly and I have not been able to associate
> > it with any particular action on my part, so I can't re-create it.
> >
> > It is a recent thing, so maybe McAfee is responsible - I have had
> > problems with it before! Have two machines and other one is fine,
> > though.
> >
> > Your comments re IE Explorer are interesting. That does do some odd
> > things, for example on both my machines I get a script error message
> > every time Messenger opens up. I wouldn't recognise an 'odd' task
> > from a normal one, as I don't know what most of them are doing anyway!
> >
> > As for the Start button thing , I think you misunderstood me. That
> > related to the now apparently solved control panel thing when I
> > accessed control panel via the start button. Explorer didn''t crash
> > until I opened or did something with the control panel. Accessing
> > control panel another way, e.g. by double clicking 'my computer'
> > worked fine.
> >
> > Will try sfc/scannow (from Run, I assume) and see if that has any
> > effect.
> >
> > Another issue which may be related to the problem; When I log on,
> > everything proceeds fine up to a point and then the system hangs,
> > giving me a wait timer if I move the cursor into the lower task bar
> > area. After a while, this clears up, the desktop refreshes itself
> > and things are back to nornal. Maybe that is simply an example of
> > the locking up which I can reproduce!
> >
> > Regards, Tim
>
> I'm not at all amazed that your system had been infected and as a reminder
> no one application contains all the definitions for all the malware out
> there... It's often good to get a second opinion and all of the tools listed
> in the other post were free and reputable. The general symptoms listed by
> you implied to me that malware of some type was the most likely problem.
> Another issue is that removing malware isn't always going to repair a system
> completely and sometimes the removal of the infected files isn't complete
> which is why it's always best to do so in safe mode but that's not always
> going to work these days. Malware authors are getting more and more clever
> all the time it seems. I don't suppose you know the specific names of the
> infections? After rebooting into normal mode (you did scan in safe mode
> right?) did you scan again to make sure that your system was clean? (Don't
> worry about files that are listed as infected that are contained in the
> restore folders, you can clean those up later and unless you actually use
> the restore option then there's no worries about them infecting you or
> causing any problems.)
>
> The tweak/regedit was not for IE (and didn't do anything to it) but is,
> rather, for Windows Explorer and basically sets it to run in a separate
> memory process. It's usually quite effective at making the system more
> stable. It'd be most effective at preventing the explorer process from
> crashing completely. After having applied this are you still crashing when
> you open a control panel applet? Do you get a specific error or does it just
> plain crash and give you no warning? Also, does it still give you this error
> when you try to open it in safe mode? You can check for errors by typing
> "eventvwr.msc" into the run box in the start menu (without the quotes of
> course) and looking for system errors right after a crash.
>
> Yes, it's Start > Run > "sfc /scannow" without the quotes to tell system
> file checker to check the files on your hard drive against those which are
> on your system. It will ask for the CD during the scan but will get any
> additional files from the updated files saved on your computer after having
> been to the updates site.
>
> From the sounds of things the system is still infected or still suffering
> effects from an infection. Both of those options are quite capable of being
> the case. After you've checked the system files let me know if you're still
> having problems and we'll see what we can do from there.
>
> Galen
> --
>
> "And that recommendation, with the exaggerated estimate of my ability
> with which he prefaced it, was, if you will believe me, Watson, the
> very first thing which ever made me feel that a profession might be
> made out of what had up to that time been the merest hobby."
>
> Sherlock Holmes
>
>
>
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