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Sudden freezes, and bits missing

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May 1, 2005 10:43:01 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Recently, comp randomly 'freezes' for a minute or so at a time, then returns
to normal. Ctrl/Alt/Del reveals procesor usage approaching 100% at these
times. Can happen when running any application.

Second problem. When accessing control panel from 'Start', it crashes, the
desktop clears and then re-populates itself with icons. This does not happen
when accessed from double click on 'My Computer'

Third problem (maybe related). Dropdown menus no longer appear, eg when
right clicking on IE Explorer Icon to get to properties. The outline of the
drop down box appears, and if the mouse cursor is hovered over the
appropriate area, the menu options appear, and when clicked they still work.
May 2, 2005 12:34:02 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

You'll be interested to know that I have had the same kind of problem since
installing BigPond Assist. I find that since I run an older computer it will
take ages to log on. My processor is always running at 100% at these times
and the drop down windows in my scanner software have the same problem if the
computer is processing logon scripts/programs. But normally it will clear up
after a while. Definitely check for nasties, I have found none running
Norton Antivirus/Firewall, MS Antispyware, SpyBot and Ad-Aware. The control
panel question sounds more serious. Does it have the same problem for other
user logons?
Damo

"Tim" wrote:

> Recently, comp randomly 'freezes' for a minute or so at a time, then returns
> to normal. Ctrl/Alt/Del reveals procesor usage approaching 100% at these
> times. Can happen when running any application.
>
> Second problem. When accessing control panel from 'Start', it crashes, the
> desktop clears and then re-populates itself with icons. This does not happen
> when accessed from double click on 'My Computer'
>
> Third problem (maybe related). Dropdown menus no longer appear, eg when
> right clicking on IE Explorer Icon to get to properties. The outline of the
> drop down box appears, and if the mouse cursor is hovered over the
> appropriate area, the menu options appear, and when clicked they still work.
May 2, 2005 3:00:53 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

In news:FF5C6E1D-E7CF-454A-9CBC-4616A26ECDA8@microsoft.com,
Tim <Tim@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> Recently, comp randomly 'freezes' for a minute or so at a time, then
> returns to normal. Ctrl/Alt/Del reveals procesor usage approaching
> 100% at these times. Can happen when running any application.
>
> Second problem. When accessing control panel from 'Start', it
> crashes, the desktop clears and then re-populates itself with icons.
> This does not happen when accessed from double click on 'My Computer'
>
> Third problem (maybe related). Dropdown menus no longer appear, eg
> when right clicking on IE Explorer Icon to get to properties. The
> outline of the drop down box appears, and if the mouse cursor is
> hovered over the appropriate area, the menu options appear, and when
> clicked they still work.

This is so generic a problem, or list of problems, that I'm going to give
you the malware solution first and see if that helps. Start with this, it's
not quick nor easy, and see if you still have problems. Keep in mind that
just because you may already have some of these applications doesn't mean
that they're always right. When in doubt get a second opinion in other
words. Also pay attention to the scanning in safe mode bit.

Virus:
www.grisoft.com - AVG
www.antivir.com - AntiVir
http://www.my-etrust.com/microsoft/index.cfm - CA eTrust

Spyware:
www.lavasoft.de - AdAware
http://security.kolla.de/ - Spybot
http://www.microsoft.com/athome/security/spyware/softwa... -
Microsoft Anti-Spyware Beta

Trojan:
www.emsisoft.com/en/software/free/ - a Squared
http://swatit.org/ Swat It

Before cleaning download this:

LSP-Fix - a free program to repair damaged Winsock 2 stacks:
http://www.cexx.org/lspfix.htm

Use that should cleaning out your PC remove or damage your in-place winsock
and you can't connect to the internet.

From the virus and trojan category pick one application, they're all free,
download it and install it. Make sure that you update it. From the spyware
category pick all three, download them and update them to the latest
definitions. Reboot, press the F8 key over and over again, from the menu
select Safe mode without networking. Do your cleaning in there. Reboot to
regular mode and run the scans again. This isn't going to be quick or easy
but it might just solve your problems and it should prevent you from further
problems so long as you keep them updated and scan often. Most of them can
be enabled to update and scan automatically.

Galen
--

"My mind rebels at stagnation. Give me problems, give me work, give me
the most abstruse cryptogram or the most intricate analysis, and I am
in my own proper atmosphere. I can dispense then with artificial
stimulants. But I abhor the dull routine of existence. I crave for
mental exaltation." -- Sherlock Holmes
Related resources
May 2, 2005 7:27:03 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I will try this, thanks Galen. I am fully firewalled and so on with McAffey
Security, but have always had my suspicions that it misses spyware, as it
rarely updates the spyware definitions.

"Galen" wrote:

> In news:FF5C6E1D-E7CF-454A-9CBC-4616A26ECDA8@microsoft.com,
> Tim <Tim@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > Recently, comp randomly 'freezes' for a minute or so at a time, then
> > returns to normal. Ctrl/Alt/Del reveals procesor usage approaching
> > 100% at these times. Can happen when running any application.
> >
> > Second problem. When accessing control panel from 'Start', it
> > crashes, the desktop clears and then re-populates itself with icons.
> > This does not happen when accessed from double click on 'My Computer'
> >
> > Third problem (maybe related). Dropdown menus no longer appear, eg
> > when right clicking on IE Explorer Icon to get to properties. The
> > outline of the drop down box appears, and if the mouse cursor is
> > hovered over the appropriate area, the menu options appear, and when
> > clicked they still work.
>
> This is so generic a problem, or list of problems, that I'm going to give
> you the malware solution first and see if that helps. Start with this, it's
> not quick nor easy, and see if you still have problems. Keep in mind that
> just because you may already have some of these applications doesn't mean
> that they're always right. When in doubt get a second opinion in other
> words. Also pay attention to the scanning in safe mode bit.
>
> Virus:
> www.grisoft.com - AVG
> www.antivir.com - AntiVir
> http://www.my-etrust.com/microsoft/index.cfm - CA eTrust
>
> Spyware:
> www.lavasoft.de - AdAware
> http://security.kolla.de/ - Spybot
> http://www.microsoft.com/athome/security/spyware/softwa... -
> Microsoft Anti-Spyware Beta
>
> Trojan:
> www.emsisoft.com/en/software/free/ - a Squared
> http://swatit.org/ Swat It
>
> Before cleaning download this:
>
> LSP-Fix - a free program to repair damaged Winsock 2 stacks:
> http://www.cexx.org/lspfix.htm
>
> Use that should cleaning out your PC remove or damage your in-place winsock
> and you can't connect to the internet.
>
> From the virus and trojan category pick one application, they're all free,
> download it and install it. Make sure that you update it. From the spyware
> category pick all three, download them and update them to the latest
> definitions. Reboot, press the F8 key over and over again, from the menu
> select Safe mode without networking. Do your cleaning in there. Reboot to
> regular mode and run the scans again. This isn't going to be quick or easy
> but it might just solve your problems and it should prevent you from further
> problems so long as you keep them updated and scan often. Most of them can
> be enabled to update and scan automatically.
>
> Galen
> --
>
> "My mind rebels at stagnation. Give me problems, give me work, give me
> the most abstruse cryptogram or the most intricate analysis, and I am
> in my own proper atmosphere. I can dispense then with artificial
> stimulants. But I abhor the dull routine of existence. I crave for
> mental exaltation." -- Sherlock Holmes
>
>
>
May 2, 2005 7:32:01 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I don't have Big Pond. See also response to Galen. I once had similar right
click problems before which were related to a version of DIVX which was
incompatible with SP2. The solution was to remove it and clean references to
DIVX from the registry. Is your version of Big Pond OK for SP2?

"Damo" wrote:

> You'll be interested to know that I have had the same kind of problem since
> installing BigPond Assist. I find that since I run an older computer it will
> take ages to log on. My processor is always running at 100% at these times
> and the drop down windows in my scanner software have the same problem if the
> computer is processing logon scripts/programs. But normally it will clear up
> after a while. Definitely check for nasties, I have found none running
> Norton Antivirus/Firewall, MS Antispyware, SpyBot and Ad-Aware. The control
> panel question sounds more serious. Does it have the same problem for other
> user logons?
> Damo
>
> "Tim" wrote:
>
> > Recently, comp randomly 'freezes' for a minute or so at a time, then returns
> > to normal. Ctrl/Alt/Del reveals procesor usage approaching 100% at these
> > times. Can happen when running any application.
> >
> > Second problem. When accessing control panel from 'Start', it crashes, the
> > desktop clears and then re-populates itself with icons. This does not happen
> > when accessed from double click on 'My Computer'
> >
> > Third problem (maybe related). Dropdown menus no longer appear, eg when
> > right clicking on IE Explorer Icon to get to properties. The outline of the
> > drop down box appears, and if the mouse cursor is hovered over the
> > appropriate area, the menu options appear, and when clicked they still work.
May 3, 2005 1:42:57 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

In news:66E51C4C-B0B6-432B-92DD-FCFAD4D148E1@microsoft.com,
Tim <Tim@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> Galen
>
> I have now attempted the recommendations from your first response.
> There were a couple of trojans and quite a bit of adware that McAfee
> had missed. One thing I am wondering is whether McAfee actually
> searches comprehensively, or only in the files for the user that is
> logged in. I had to re-run one of the adware progs you suggested as
> each user to catch everything, even though I am the administrator.
>
> Problems with the control panel and drop down menus appear to have
> cleared up, but not sure if this is as a result of what I have done,
> or 'just one of those things'.
>
> Problem with locking up still occurs. In answer to your second
> response, this occurs randomly and I have not been able to associate
> it with any particular action on my part, so I can't re-create it.
>
> It is a recent thing, so maybe McAfee is responsible - I have had
> problems with it before! Have two machines and other one is fine,
> though.
>
> Your comments re IE Explorer are interesting. That does do some odd
> things, for example on both my machines I get a script error message
> every time Messenger opens up. I wouldn't recognise an 'odd' task
> from a normal one, as I don't know what most of them are doing anyway!
>
> As for the Start button thing , I think you misunderstood me. That
> related to the now apparently solved control panel thing when I
> accessed control panel via the start button. Explorer didn''t crash
> until I opened or did something with the control panel. Accessing
> control panel another way, e.g. by double clicking 'my computer'
> worked fine.
>
> Will try sfc/scannow (from Run, I assume) and see if that has any
> effect.
>
> Another issue which may be related to the problem; When I log on,
> everything proceeds fine up to a point and then the system hangs,
> giving me a wait timer if I move the cursor into the lower task bar
> area. After a while, this clears up, the desktop refreshes itself
> and things are back to nornal. Maybe that is simply an example of
> the locking up which I can reproduce!
>
> Regards, Tim

I'm not at all amazed that your system had been infected and as a reminder
no one application contains all the definitions for all the malware out
there... It's often good to get a second opinion and all of the tools listed
in the other post were free and reputable. The general symptoms listed by
you implied to me that malware of some type was the most likely problem.
Another issue is that removing malware isn't always going to repair a system
completely and sometimes the removal of the infected files isn't complete
which is why it's always best to do so in safe mode but that's not always
going to work these days. Malware authors are getting more and more clever
all the time it seems. I don't suppose you know the specific names of the
infections? After rebooting into normal mode (you did scan in safe mode
right?) did you scan again to make sure that your system was clean? (Don't
worry about files that are listed as infected that are contained in the
restore folders, you can clean those up later and unless you actually use
the restore option then there's no worries about them infecting you or
causing any problems.)

The tweak/regedit was not for IE (and didn't do anything to it) but is,
rather, for Windows Explorer and basically sets it to run in a separate
memory process. It's usually quite effective at making the system more
stable. It'd be most effective at preventing the explorer process from
crashing completely. After having applied this are you still crashing when
you open a control panel applet? Do you get a specific error or does it just
plain crash and give you no warning? Also, does it still give you this error
when you try to open it in safe mode? You can check for errors by typing
"eventvwr.msc" into the run box in the start menu (without the quotes of
course) and looking for system errors right after a crash.

Yes, it's Start > Run > "sfc /scannow" without the quotes to tell system
file checker to check the files on your hard drive against those which are
on your system. It will ask for the CD during the scan but will get any
additional files from the updated files saved on your computer after having
been to the updates site.

From the sounds of things the system is still infected or still suffering
effects from an infection. Both of those options are quite capable of being
the case. After you've checked the system files let me know if you're still
having problems and we'll see what we can do from there.

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes
May 3, 2005 10:34:05 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I can't run sfc. All I get is a dos window for a fraction of a second, then
nothing.

One other clue. I tried an experiment and unplugged the LAN connection.
The locking up problem appeared to go away. Any thoughts?

"Galen" wrote:

> In news:66E51C4C-B0B6-432B-92DD-FCFAD4D148E1@microsoft.com,
> Tim <Tim@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > Galen
> >
> > I have now attempted the recommendations from your first response.
> > There were a couple of trojans and quite a bit of adware that McAfee
> > had missed. One thing I am wondering is whether McAfee actually
> > searches comprehensively, or only in the files for the user that is
> > logged in. I had to re-run one of the adware progs you suggested as
> > each user to catch everything, even though I am the administrator.
> >
> > Problems with the control panel and drop down menus appear to have
> > cleared up, but not sure if this is as a result of what I have done,
> > or 'just one of those things'.
> >
> > Problem with locking up still occurs. In answer to your second
> > response, this occurs randomly and I have not been able to associate
> > it with any particular action on my part, so I can't re-create it.
> >
> > It is a recent thing, so maybe McAfee is responsible - I have had
> > problems with it before! Have two machines and other one is fine,
> > though.
> >
> > Your comments re IE Explorer are interesting. That does do some odd
> > things, for example on both my machines I get a script error message
> > every time Messenger opens up. I wouldn't recognise an 'odd' task
> > from a normal one, as I don't know what most of them are doing anyway!
> >
> > As for the Start button thing , I think you misunderstood me. That
> > related to the now apparently solved control panel thing when I
> > accessed control panel via the start button. Explorer didn''t crash
> > until I opened or did something with the control panel. Accessing
> > control panel another way, e.g. by double clicking 'my computer'
> > worked fine.
> >
> > Will try sfc/scannow (from Run, I assume) and see if that has any
> > effect.
> >
> > Another issue which may be related to the problem; When I log on,
> > everything proceeds fine up to a point and then the system hangs,
> > giving me a wait timer if I move the cursor into the lower task bar
> > area. After a while, this clears up, the desktop refreshes itself
> > and things are back to nornal. Maybe that is simply an example of
> > the locking up which I can reproduce!
> >
> > Regards, Tim
>
> I'm not at all amazed that your system had been infected and as a reminder
> no one application contains all the definitions for all the malware out
> there... It's often good to get a second opinion and all of the tools listed
> in the other post were free and reputable. The general symptoms listed by
> you implied to me that malware of some type was the most likely problem.
> Another issue is that removing malware isn't always going to repair a system
> completely and sometimes the removal of the infected files isn't complete
> which is why it's always best to do so in safe mode but that's not always
> going to work these days. Malware authors are getting more and more clever
> all the time it seems. I don't suppose you know the specific names of the
> infections? After rebooting into normal mode (you did scan in safe mode
> right?) did you scan again to make sure that your system was clean? (Don't
> worry about files that are listed as infected that are contained in the
> restore folders, you can clean those up later and unless you actually use
> the restore option then there's no worries about them infecting you or
> causing any problems.)
>
> The tweak/regedit was not for IE (and didn't do anything to it) but is,
> rather, for Windows Explorer and basically sets it to run in a separate
> memory process. It's usually quite effective at making the system more
> stable. It'd be most effective at preventing the explorer process from
> crashing completely. After having applied this are you still crashing when
> you open a control panel applet? Do you get a specific error or does it just
> plain crash and give you no warning? Also, does it still give you this error
> when you try to open it in safe mode? You can check for errors by typing
> "eventvwr.msc" into the run box in the start menu (without the quotes of
> course) and looking for system errors right after a crash.
>
> Yes, it's Start > Run > "sfc /scannow" without the quotes to tell system
> file checker to check the files on your hard drive against those which are
> on your system. It will ask for the CD during the scan but will get any
> additional files from the updated files saved on your computer after having
> been to the updates site.
>
> From the sounds of things the system is still infected or still suffering
> effects from an infection. Both of those options are quite capable of being
> the case. After you've checked the system files let me know if you're still
> having problems and we'll see what we can do from there.
>
> Galen
> --
>
> "And that recommendation, with the exaggerated estimate of my ability
> with which he prefaced it, was, if you will believe me, Watson, the
> very first thing which ever made me feel that a profession might be
> made out of what had up to that time been the merest hobby."
>
> Sherlock Holmes
>
>
>
May 4, 2005 6:24:09 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

In news:7442BBBC-8BDC-488A-A4E5-8CAA3C803B0A@microsoft.com,
Tim <Tim@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> I can't run sfc. All I get is a dos window for a fraction of a
> second, then nothing.
>
> One other clue. I tried an experiment and unplugged the LAN
> connection. The locking up problem appeared to go away. Any thoughts?

Curiouser and curiouser... (I'm glad that you've not lost this thread in the
web interface by the way.)

Okay, let's start with the basics. Do you have a firewall installed and
properly configured? Here's a decent site that you can go to and check to
see how well it's configured:

Security Scan - Sygate Online Services (sos):
http://scan.sygatetech.com/

You mentioned that you unplugged the LAN and the freezing stopped. How is
the LAN connected to your computer? Is it USB? Often times people will have
problems with USB to broadband connections which is why I ask. The simple
solution at that point would be to heading down to your local department
store and grabbing a simple 10/100 Ethernet Card and tossing it into your
computer though you may wish to grab a straight cable while you're there if
you don't already own one.

Not being able to run system file check implies, to me, that there's been a
serious compromize to your system and that there's still a possibility of
you being infected with malware or even the removal process has rendered
parts of your system unusable. Seeing as you're probably on a broadband
connection (most dial-up users don't actually use a LAN to connect to the
internet though I suppose some still do. Err... Wait... I do! But I'm pretty
much unique in that and couldn't get broadband here if I wanted to yet with
the exception of satellite connections with fair usage policies I'm not
willing to subject myself to.) This leads me to a new question, can you use
the command (it's just like this) Start > Run > "sfc /scannow" without the
quotes in safe mode without networking? If you can then that tells us that
there's a file loaded in your system that's still preventing you from using
your system effectively. That would then mean that a trip to HijackThis
forums would be your next best bet. (Those forums don't go here, instead
look here for more information:
http://forum.aumha.org/viewforum.php?f=30 and take a gander as there's too
much to cover in here.)

Let's see what happens with that next. Sometimes after cleaning up a PC that
has been infected with malware and there's still portions of the system that
won't run (like your system file checker at this point) you need to do a
repair installation which only means that you'll lose your updates but
you'll still have your files and your applications installed. In this case
I'd recommend using HijackThis to create a log and posting it (be sure to
follow the rules for posting the logs) at the above forum. It's free and a
nice site owned by one of the MVPs and visited by many of the other MVPs.

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes
May 4, 2005 6:24:10 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Another twist, I'm afraid.

I suspect my firewall may be the root cause of the problem, as I get a
windows no disk in drive warning when I try to do some things with it. While
trying to sort this problem out with McAfey help chatline, they asked me to
search for a particular file. I don't use search much, but on accessing it
from 'Start', it ran for a while then crashed explorer. It does that every
time. It appears to work Ok when I access search from a 'My Computer' icon
right click, however. So it points to soemthing odd with the 'Start' button,
the same as the control panel problem, which has now re-surfaced.

I already use ethernet.

I will try what you suggest.

Unfortunately, the repair option is not available to me. I have no disk for
windows - it is all pre-loaded in an 'invisible' disk partition, and the
bloody disk I paid extra for to re-load the software doesn't work!!

I refuse to send the machine back to Time with the expense that would incur.

May end up trotting down to PC World and getting them to check it out!

Cheers!

"Galen" wrote:

> In news:7442BBBC-8BDC-488A-A4E5-8CAA3C803B0A@microsoft.com,
> Tim <Tim@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > I can't run sfc. All I get is a dos window for a fraction of a
> > second, then nothing.
> >
> > One other clue. I tried an experiment and unplugged the LAN
> > connection. The locking up problem appeared to go away. Any thoughts?
>
> Curiouser and curiouser... (I'm glad that you've not lost this thread in the
> web interface by the way.)
>
> Okay, let's start with the basics. Do you have a firewall installed and
> properly configured? Here's a decent site that you can go to and check to
> see how well it's configured:
>
> Security Scan - Sygate Online Services (sos):
> http://scan.sygatetech.com/
>
> You mentioned that you unplugged the LAN and the freezing stopped. How is
> the LAN connected to your computer? Is it USB? Often times people will have
> problems with USB to broadband connections which is why I ask. The simple
> solution at that point would be to heading down to your local department
> store and grabbing a simple 10/100 Ethernet Card and tossing it into your
> computer though you may wish to grab a straight cable while you're there if
> you don't already own one.
>
> Not being able to run system file check implies, to me, that there's been a
> serious compromize to your system and that there's still a possibility of
> you being infected with malware or even the removal process has rendered
> parts of your system unusable. Seeing as you're probably on a broadband
> connection (most dial-up users don't actually use a LAN to connect to the
> internet though I suppose some still do. Err... Wait... I do! But I'm pretty
> much unique in that and couldn't get broadband here if I wanted to yet with
> the exception of satellite connections with fair usage policies I'm not
> willing to subject myself to.) This leads me to a new question, can you use
> the command (it's just like this) Start > Run > "sfc /scannow" without the
> quotes in safe mode without networking? If you can then that tells us that
> there's a file loaded in your system that's still preventing you from using
> your system effectively. That would then mean that a trip to HijackThis
> forums would be your next best bet. (Those forums don't go here, instead
> look here for more information:
> http://forum.aumha.org/viewforum.php?f=30 and take a gander as there's too
> much to cover in here.)
>
> Let's see what happens with that next. Sometimes after cleaning up a PC that
> has been infected with malware and there's still portions of the system that
> won't run (like your system file checker at this point) you need to do a
> repair installation which only means that you'll lose your updates but
> you'll still have your files and your applications installed. In this case
> I'd recommend using HijackThis to create a log and posting it (be sure to
> follow the rules for posting the logs) at the above forum. It's free and a
> nice site owned by one of the MVPs and visited by many of the other MVPs.
>
> Galen
> --
>
> "And that recommendation, with the exaggerated estimate of my ability
> with which he prefaced it, was, if you will believe me, Watson, the
> very first thing which ever made me feel that a profession might be
> made out of what had up to that time been the merest hobby."
>
> Sherlock Holmes
>
>
>
May 4, 2005 6:24:10 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Me again!

I have subsequently got McAffey firewall sorted out and solved it's
problems. Can't run sfc at all. Search seemed ok in safe mode. When I get
a search failure it gives an IE Explorer has encountered an error warning and
crashes Windows explorer when you click OK. W Exp then recovers.

"Galen" wrote:

> In news:7442BBBC-8BDC-488A-A4E5-8CAA3C803B0A@microsoft.com,
> Tim <Tim@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > I can't run sfc. All I get is a dos window for a fraction of a
> > second, then nothing.
> >
> > One other clue. I tried an experiment and unplugged the LAN
> > connection. The locking up problem appeared to go away. Any thoughts?
>
> Curiouser and curiouser... (I'm glad that you've not lost this thread in the
> web interface by the way.)
>
> Okay, let's start with the basics. Do you have a firewall installed and
> properly configured? Here's a decent site that you can go to and check to
> see how well it's configured:
>
> Security Scan - Sygate Online Services (sos):
> http://scan.sygatetech.com/
>
> You mentioned that you unplugged the LAN and the freezing stopped. How is
> the LAN connected to your computer? Is it USB? Often times people will have
> problems with USB to broadband connections which is why I ask. The simple
> solution at that point would be to heading down to your local department
> store and grabbing a simple 10/100 Ethernet Card and tossing it into your
> computer though you may wish to grab a straight cable while you're there if
> you don't already own one.
>
> Not being able to run system file check implies, to me, that there's been a
> serious compromize to your system and that there's still a possibility of
> you being infected with malware or even the removal process has rendered
> parts of your system unusable. Seeing as you're probably on a broadband
> connection (most dial-up users don't actually use a LAN to connect to the
> internet though I suppose some still do. Err... Wait... I do! But I'm pretty
> much unique in that and couldn't get broadband here if I wanted to yet with
> the exception of satellite connections with fair usage policies I'm not
> willing to subject myself to.) This leads me to a new question, can you use
> the command (it's just like this) Start > Run > "sfc /scannow" without the
> quotes in safe mode without networking? If you can then that tells us that
> there's a file loaded in your system that's still preventing you from using
> your system effectively. That would then mean that a trip to HijackThis
> forums would be your next best bet. (Those forums don't go here, instead
> look here for more information:
> http://forum.aumha.org/viewforum.php?f=30 and take a gander as there's too
> much to cover in here.)
>
> Let's see what happens with that next. Sometimes after cleaning up a PC that
> has been infected with malware and there's still portions of the system that
> won't run (like your system file checker at this point) you need to do a
> repair installation which only means that you'll lose your updates but
> you'll still have your files and your applications installed. In this case
> I'd recommend using HijackThis to create a log and posting it (be sure to
> follow the rules for posting the logs) at the above forum. It's free and a
> nice site owned by one of the MVPs and visited by many of the other MVPs.
>
> Galen
> --
>
> "And that recommendation, with the exaggerated estimate of my ability
> with which he prefaced it, was, if you will believe me, Watson, the
> very first thing which ever made me feel that a profession might be
> made out of what had up to that time been the merest hobby."
>
> Sherlock Holmes
>
>
>
May 5, 2005 12:09:01 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

In news:27B90D96-F802-4672-9D75-8D58D9E4A902@microsoft.com,
Tim <Tim@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> Me again!
>
> I have subsequently got McAffey firewall sorted out and solved it's
> problems. Can't run sfc at all. Search seemed ok in safe mode.
> When I get a search failure it gives an IE Explorer has encountered
> an error warning and crashes Windows explorer when you click OK. W
> Exp then recovers.

Let's play a hunch here. When you scan with McAfee you come up clean? Have
you taken a peek at HijackThis and looked for out-of-the-ordinary files? No
worries if you don't know if they're normal or not, you can always post a
perfectly fine log at the forum I gave you a link to earlier. If your PC is
coming back clean then it might be that just some system files have either
been deleted in the process of cleaning or by the malware itself and it can
be fixed with a repair installation of the OS. This is simple and usually
goes quite well but it's still best to back up any important data before
testing it. I'd go ahead and submit your HijackThis log to the forum first
and wait a day or so to see if anyone will spot anything that could be your
problem. You could also try a free version of Kaspersky Anti-Virus (KAV) in
it's trial period or use one of their beta products for free. (I'm not too
sure how well this one works but:
http://www.kaspersky.com/beta?product=161744315 is there if you want to give
it a shot.)

The alternative is a repair installation which, again, means that you'd
repair the current installation of the OS and afterwards you'd need to
download your Windows updates all over again. These are the directions for
doing so:

How to perform an inplace upgrade (reinstallation) of Windows XP:
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

You might also want to take a look at this:

XP Surviving the first day
http://www.sans.org/rr/whitepapers/windows/1298.php

And this too... <g>:

What to Know Before You Download and Install Windows XP Service Pack 2:
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.m...

As you will probably want to get SP2 installed rather quickly it's a good
idea to make sure that you've read those first.

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes
May 5, 2005 1:12:01 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

OK.

One thing, though. Out of curiosity today at work, I tried the RUN sfc /
scannow and got exactly the same response as I get at home. A quick flash of
a black DOS style window.

So, either there is some mistake in the command, or alternatively there are
some administrator priviliges set up on the work machine which stop the
command working, or the commands have somehow been removed as part of the
set-up. Is it possible that my administrator settings have somehow got
screwed up here at home to give a similar effect?

FYI, I removed and reinstalled SP2 yesterday and follwed Microsoft's advice
to check for spyware, using their suggested software. It found over one
hundred!! And in the process McAfee found another virus too. None of this
has cleared up the problems, though.

I'm still fairly sure the freezing is in some way connected with internet
activity, or inactivity.

Cheers

"Galen" wrote:

> In news:27B90D96-F802-4672-9D75-8D58D9E4A902@microsoft.com,
> Tim <Tim@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > Me again!
> >
> > I have subsequently got McAffey firewall sorted out and solved it's
> > problems. Can't run sfc at all. Search seemed ok in safe mode.
> > When I get a search failure it gives an IE Explorer has encountered
> > an error warning and crashes Windows explorer when you click OK. W
> > Exp then recovers.
>
> Let's play a hunch here. When you scan with McAfee you come up clean? Have
> you taken a peek at HijackThis and looked for out-of-the-ordinary files? No
> worries if you don't know if they're normal or not, you can always post a
> perfectly fine log at the forum I gave you a link to earlier. If your PC is
> coming back clean then it might be that just some system files have either
> been deleted in the process of cleaning or by the malware itself and it can
> be fixed with a repair installation of the OS. This is simple and usually
> goes quite well but it's still best to back up any important data before
> testing it. I'd go ahead and submit your HijackThis log to the forum first
> and wait a day or so to see if anyone will spot anything that could be your
> problem. You could also try a free version of Kaspersky Anti-Virus (KAV) in
> it's trial period or use one of their beta products for free. (I'm not too
> sure how well this one works but:
> http://www.kaspersky.com/beta?product=161744315 is there if you want to give
> it a shot.)
>
> The alternative is a repair installation which, again, means that you'd
> repair the current installation of the OS and afterwards you'd need to
> download your Windows updates all over again. These are the directions for
> doing so:
>
> How to perform an inplace upgrade (reinstallation) of Windows XP:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;315341
>
> You might also want to take a look at this:
>
> XP Surviving the first day
> http://www.sans.org/rr/whitepapers/windows/1298.php
>
> And this too... <g>:
>
> What to Know Before You Download and Install Windows XP Service Pack 2:
> http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.m...
>
> As you will probably want to get SP2 installed rather quickly it's a good
> idea to make sure that you've read those first.
>
> Galen
> --
>
> "And that recommendation, with the exaggerated estimate of my ability
> with which he prefaced it, was, if you will believe me, Watson, the
> very first thing which ever made me feel that a profession might be
> made out of what had up to that time been the merest hobby."
>
> Sherlock Holmes
>
>
>
May 6, 2005 8:57:36 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

In news:C708768B-9AB3-4E8E-BD1C-396BBD719CE2@microsoft.com,
Tim <Tim@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> OK.
>
> One thing, though. Out of curiosity today at work, I tried the RUN
> sfc / scannow and got exactly the same response as I get at home. A
> quick flash of a black DOS style window.
>
> So, either there is some mistake in the command, or alternatively
> there are some administrator priviliges set up on the work machine
> which stop the command working, or the commands have somehow been
> removed as part of the set-up. Is it possible that my administrator
> settings have somehow got screwed up here at home to give a similar
> effect?
>
> FYI, I removed and reinstalled SP2 yesterday and follwed Microsoft's
> advice to check for spyware, using their suggested software. It
> found over one hundred!! And in the process McAfee found another
> virus too. None of this has cleared up the problems, though.
>
> I'm still fairly sure the freezing is in some way connected with
> internet activity, or inactivity.
>
> Cheers

When you run SFC /SCANNOW it should open a command prompt window for a
moment and then it will go ahead and open another smaller window which is it
checking the files. It takes a while to run, it's a good time to get a cup
of coffee. Seeing as it's not opening at all other than to open the command
prompt window it would seem to me that there's something even more
drastically wrong.

If a client brought this PC with these problems in to me for repair I'd have
gone through the malware scanning process and when I found that it didn't
result in the system having all of it's functions I'd have cloned the drive,
and re-installed the OS from scratch. I'd have done the updates and then,
using the cloned drive, I'd have put back their applications that still had
installers on the system, documents, and the like after scanning all of them
for malware.

Seeing as this is not something that you probably have the desire to do I'd
really consider giving the system a repair installation and loading SP2
immediately after having done so. Did you get the SP2 CD version? If so then
I'd burn that to disk... Keep in mind that a repair installation won't kill
the viruses or the like that are already on the system. I'd only do that as
an option if I was pretty sure that the system was finally clean. Did you do
your malware scans and removal in safe mode WITHOUT networking?

This is not a simple process. It's going to take some time. If you're really
in a hurry you can go ahead and do the complete re-installation after making
backups of all the information that you want to keep. You can also use the
files and settings transfer wizard so that you're able to bring your
settings to the next installation. It's a bit drastic but it's an option
that it's about time for you to give serious consideration.

As for your freezing, I'm still not sure what the reason is for that. I
think that you may be right or it may actually be something to do with the
actual malware problems that you'd been having.

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes
May 7, 2005 6:48:03 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi Again

Thanks for all your efforts -we may nbot have solved the original problem
but have sorted out a few issues on the way. It's probably about time to end
this thread, but first;

Since I looked up sfc /scannow in the Microsoft knowlege base, and found
that there isn't a space between the / and scannow it works perfectly. Still
no effect on the problem though. I am now going to do this and everything
else again in safe mode.

A few final questions;

Yes I have SP2 on cd. As I said before I do not have the original XP on
disk as it is hidden somewhere in a partition and I can't get at it. Can I
still reload using the sp2 cd?

Is there a site anywhere that lists all those useful utilities like sfc?

Cheers

"Galen" wrote:

> In news:C708768B-9AB3-4E8E-BD1C-396BBD719CE2@microsoft.com,
> Tim <Tim@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > OK.
> >
> > One thing, though. Out of curiosity today at work, I tried the RUN
> > sfc / scannow and got exactly the same response as I get at home. A
> > quick flash of a black DOS style window.
> >
> > So, either there is some mistake in the command, or alternatively
> > there are some administrator priviliges set up on the work machine
> > which stop the command working, or the commands have somehow been
> > removed as part of the set-up. Is it possible that my administrator
> > settings have somehow got screwed up here at home to give a similar
> > effect?
> >
> > FYI, I removed and reinstalled SP2 yesterday and follwed Microsoft's
> > advice to check for spyware, using their suggested software. It
> > found over one hundred!! And in the process McAfee found another
> > virus too. None of this has cleared up the problems, though.
> >
> > I'm still fairly sure the freezing is in some way connected with
> > internet activity, or inactivity.
> >
> > Cheers
>
> When you run SFC /SCANNOW it should open a command prompt window for a
> moment and then it will go ahead and open another smaller window which is it
> checking the files. It takes a while to run, it's a good time to get a cup
> of coffee. Seeing as it's not opening at all other than to open the command
> prompt window it would seem to me that there's something even more
> drastically wrong.
>
> If a client brought this PC with these problems in to me for repair I'd have
> gone through the malware scanning process and when I found that it didn't
> result in the system having all of it's functions I'd have cloned the drive,
> and re-installed the OS from scratch. I'd have done the updates and then,
> using the cloned drive, I'd have put back their applications that still had
> installers on the system, documents, and the like after scanning all of them
> for malware.
>
> Seeing as this is not something that you probably have the desire to do I'd
> really consider giving the system a repair installation and loading SP2
> immediately after having done so. Did you get the SP2 CD version? If so then
> I'd burn that to disk... Keep in mind that a repair installation won't kill
> the viruses or the like that are already on the system. I'd only do that as
> an option if I was pretty sure that the system was finally clean. Did you do
> your malware scans and removal in safe mode WITHOUT networking?
>
> This is not a simple process. It's going to take some time. If you're really
> in a hurry you can go ahead and do the complete re-installation after making
> backups of all the information that you want to keep. You can also use the
> files and settings transfer wizard so that you're able to bring your
> settings to the next installation. It's a bit drastic but it's an option
> that it's about time for you to give serious consideration.
>
> As for your freezing, I'm still not sure what the reason is for that. I
> think that you may be right or it may actually be something to do with the
> actual malware problems that you'd been having.
>
> Galen
> --
>
> "And that recommendation, with the exaggerated estimate of my ability
> with which he prefaced it, was, if you will believe me, Watson, the
> very first thing which ever made me feel that a profession might be
> made out of what had up to that time been the merest hobby."
>
> Sherlock Holmes
>
>
>
May 10, 2005 2:40:22 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

In news:5C8DDDD1-7502-4E66-9AB3-11AB21EB72E4@microsoft.com,
Tim <Tim@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> Hi Again
>
> Thanks for all your efforts -we may nbot have solved the original
> problem but have sorted out a few issues on the way. It's probably
> about time to end this thread, but first;
>
> Since I looked up sfc /scannow in the Microsoft knowlege base, and
> found that there isn't a space between the / and scannow it works
> perfectly. Still no effect on the problem though. I am now going to
> do this and everything else again in safe mode.
>
> A few final questions;
>
> Yes I have SP2 on cd. As I said before I do not have the original XP
> on disk as it is hidden somewhere in a partition and I can't get at
> it. Can I still reload using the sp2 cd?
>
> Is there a site anywhere that lists all those useful utilities like
> sfc?
>
> Cheers

I'd lost this post somewhere along the lines. Anyhow... Did scanning do the
trick? You *will* be prompted to insert the disk and seeing as you haven't
got one it's going to be problematic at best. However, not all is lost.

If you have the hidden partition MOST companies provide a way to make it
into a disk. If you have it on a hidden partition MOST companies provide a
"non-destructive recovery" option which will probably be where I'd start
your journey.

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes
May 10, 2005 2:40:23 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I don't think Time provide such a route. I did buy a disk which is supposed
to let me refresh back to the originl configuration, but it doesn't seem to
work. Gives a message along the lines of 'Unable to establsh mem top'.
Contacted Time and they say this means a fault on the hard disk which I find
hard to believe as it seems to be working perfectly. They said I'd have to
return the machine for repair, which as it is out of guarantee, would be
acostly option.

sfc /scannow did not solve the problem, and I wasn't prompted to insert a
disc.

I have just tried soemthing new, which might have solved the problem (at
least it
hasn't happened for all of 10 minutes!), which is to turn my spam blocker in
McAfee off. It might have been having difficulty contacting the ISP as that
is a read only address using broadband.

Cheers

"Galen" wrote:

> In news:5C8DDDD1-7502-4E66-9AB3-11AB21EB72E4@microsoft.com,
> Tim <Tim@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > Hi Again
> >
> > Thanks for all your efforts -we may nbot have solved the original
> > problem but have sorted out a few issues on the way. It's probably
> > about time to end this thread, but first;
> >
> > Since I looked up sfc /scannow in the Microsoft knowlege base, and
> > found that there isn't a space between the / and scannow it works
> > perfectly. Still no effect on the problem though. I am now going to
> > do this and everything else again in safe mode.
> >
> > A few final questions;
> >
> > Yes I have SP2 on cd. As I said before I do not have the original XP
> > on disk as it is hidden somewhere in a partition and I can't get at
> > it. Can I still reload using the sp2 cd?
> >
> > Is there a site anywhere that lists all those useful utilities like
> > sfc?
> >
> > Cheers
>
> I'd lost this post somewhere along the lines. Anyhow... Did scanning do the
> trick? You *will* be prompted to insert the disk and seeing as you haven't
> got one it's going to be problematic at best. However, not all is lost.
>
> If you have the hidden partition MOST companies provide a way to make it
> into a disk. If you have it on a hidden partition MOST companies provide a
> "non-destructive recovery" option which will probably be where I'd start
> your journey.
>
> Galen
> --
>
> "And that recommendation, with the exaggerated estimate of my ability
> with which he prefaced it, was, if you will believe me, Watson, the
> very first thing which ever made me feel that a profession might be
> made out of what had up to that time been the merest hobby."
>
> Sherlock Holmes
>
>
>
May 11, 2005 9:59:34 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

In news:73D5C563-D672-4BBB-8588-443CBE676FBE@microsoft.com,
Tim <Tim@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> I don't think Time provide such a route. I did buy a disk which is
> supposed to let me refresh back to the originl configuration, but it
> doesn't seem to work. Gives a message along the lines of 'Unable to
> establsh mem top'. Contacted Time and they say this means a fault on
> the hard disk which I find hard to believe as it seems to be working
> perfectly. They said I'd have to return the machine for repair,
> which as it is out of guarantee, would be acostly option.
>
> sfc /scannow did not solve the problem, and I wasn't prompted to
> insert a disc.
>
> I have just tried soemthing new, which might have solved the problem
> (at least it
> hasn't happened for all of 10 minutes!), which is to turn my spam
> blocker in McAfee off. It might have been having difficulty
> contacting the ISP as that is a read only address using broadband.
>

Hmm... Now why didn't I think of that? <g> Actually I might have guessed as
there's been a lot of complaints about the spam blocking feature in McAfee's
software. Hope that finishes it up for you.

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes
May 12, 2005 8:54:04 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Yes, it's fixed the freezing problem.

Now I have only got the problems with control panel and search sometimes
killing Windows explorer.

Also, I know the system is infected with Lop, but none of the products you
suggested will shift it and some don't even find it. Not even the removal
tool on lop.com's website will shift it!

"Galen" wrote:

> In news:73D5C563-D672-4BBB-8588-443CBE676FBE@microsoft.com,
> Tim <Tim@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > I don't think Time provide such a route. I did buy a disk which is
> > supposed to let me refresh back to the originl configuration, but it
> > doesn't seem to work. Gives a message along the lines of 'Unable to
> > establsh mem top'. Contacted Time and they say this means a fault on
> > the hard disk which I find hard to believe as it seems to be working
> > perfectly. They said I'd have to return the machine for repair,
> > which as it is out of guarantee, would be acostly option.
> >
> > sfc /scannow did not solve the problem, and I wasn't prompted to
> > insert a disc.
> >
> > I have just tried soemthing new, which might have solved the problem
> > (at least it
> > hasn't happened for all of 10 minutes!), which is to turn my spam
> > blocker in McAfee off. It might have been having difficulty
> > contacting the ISP as that is a read only address using broadband.
> >
>
> Hmm... Now why didn't I think of that? <g> Actually I might have guessed as
> there's been a lot of complaints about the spam blocking feature in McAfee's
> software. Hope that finishes it up for you.
>
> Galen
> --
>
> "And that recommendation, with the exaggerated estimate of my ability
> with which he prefaced it, was, if you will believe me, Watson, the
> very first thing which ever made me feel that a profession might be
> made out of what had up to that time been the merest hobby."
>
> Sherlock Holmes
>
>
>
May 13, 2005 2:28:35 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

In news:39BA202A-DF67-40BE-871D-3EAAE1B81802@microsoft.com,
Tim <Tim@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> Yes, it's fixed the freezing problem.
>
> Now I have only got the problems with control panel and search
> sometimes killing Windows explorer.
>
> Also, I know the system is infected with Lop, but none of the
> products you suggested will shift it and some don't even find it.
> Not even the removal tool on lop.com's website will shift it!

It's going onto the weekend and I've been taking weekends off lately. <g>
Anyhow...

http://www.doxdesk.com/parasite/lop.html

Spybot, in the earlier links, should target it and remove if.

Symantec's site is normally pretty good too for manual removal instructions:

http://sarc.com/avcenter/venc/data/adware.lop.html

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes
May 15, 2005 9:31:01 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

What does In news: followed by 39BA202A ---etc mean??
In my Event Viewer my computer writes: "Unable to add the interface
9D914781-0DA3-4538-B333-CC19220BCC7 with the Router Manager for IP Protocol.
Cannot complete this function." Error. This group of alphanumerics look like
the "In news:" grouping. If I need this interface how do I get it?
Bill
--
b.l.


"Galen" wrote:

> In news:39BA202A-DF67-40BE-871D-3EAAE1B81802@microsoft.com,
> Tim <Tim@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > Yes, it's fixed the freezing problem.
> >
> > Now I have only got the problems with control panel and search
> > sometimes killing Windows explorer.
> >
> > Also, I know the system is infected with Lop, but none of the
> > products you suggested will shift it and some don't even find it.
> > Not even the removal tool on lop.com's website will shift it!
>
> It's going onto the weekend and I've been taking weekends off lately. <g>
> Anyhow...
>
> http://www.doxdesk.com/parasite/lop.html
>
> Spybot, in the earlier links, should target it and remove if.
>
> Symantec's site is normally pretty good too for manual removal instructions:
>
> http://sarc.com/avcenter/venc/data/adware.lop.html
>
> Galen
> --
>
> "And that recommendation, with the exaggerated estimate of my ability
> with which he prefaced it, was, if you will believe me, Watson, the
> very first thing which ever made me feel that a profession might be
> made out of what had up to that time been the merest hobby."
>
> Sherlock Holmes
>
>
>
May 16, 2005 7:55:37 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

In news:4D534D18-0DD5-4D28-A9F8-3E3155DA2E30@microsoft.com,
bill <bill@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> What does In news: followed by 39BA202A ---etc mean??
> In my Event Viewer my computer writes: "Unable to add the interface
> 9D914781-0DA3-4538-B333-CC19220BCC7 with the Router Manager for IP
> Protocol. Cannot complete this function." Error. This group of
> alphanumerics look like the "In news:" grouping. If I need this
> interface how do I get it?
> Bill

The news:******** is the reference address of the original post, OEQuote fix
is set to automatically display that. I doubt it has anything to do with
your router though. If your network connection is working fine you shouldn't
have to worry about the error you're seeing and probably don't need the
protocol installed if it's that problematic.

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes
May 16, 2005 10:04:01 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

--
b.l.


"bill" wrote:

> What does In news: followed by 39BA202A ---etc mean??
> In my Event Viewer my computer writes: "Unable to add the interface
> 9D914781-0DA3-4538-B333-CC19220BCC7 with the Router Manager for IP Protocol.
> Cannot complete this function." Error. This group of alphanumerics look like
> the "In news:" grouping. If I need this interface how do I get it?
> Bill
> --
> b.l.
>
>
> "Galen" wrote:
>
> > In news:39BA202A-DF67-40BE-871D-3EAAE1B81802@microsoft.com,
> > Tim <Tim@discussions.microsoft.com> had this to say:
> >
> > My reply is at the bottom of your sent message:
> >
> > > Yes, it's fixed the freezing problem.
> > >
> > > Now I have only got the problems with control panel and search
> > > sometimes killing Windows explorer.
> > >
> > > Also, I know the system is infected with Lop, but none of the
> > > products you suggested will shift it and some don't even find it.
> > > Not even the removal tool on lop.com's website will shift it!
> >
> > It's going onto the weekend and I've been taking weekends off lately. <g>
> > Anyhow...
> >
> > http://www.doxdesk.com/parasite/lop.html
> >
> > Spybot, in the earlier links, should target it and remove if.
> >
> > Symantec's site is normally pretty good too for manual removal instructions:
> >
> > http://sarc.com/avcenter/venc/data/adware.lop.html
> >
> > Galen
> > --
> >
> > "And that recommendation, with the exaggerated estimate of my ability
> > with which he prefaced it, was, if you will believe me, Watson, the
> > very first thing which ever made me feel that a profession might be
> > made out of what had up to that time been the merest hobby."
> >
> > Sherlock Holmes
> >
> >
To Galen:
Thank you for the reply concerning "In news:" information. I need to get
back to that discussion thread which I at one time accessed because I went to
some links suggested by a newsgroup solution provider's website that I
probably should not have. I forget where. As a result as I try to load an
anti-virus software, at one point it hangs and I get the "Unable to
interface..." message. The anti-virus software is by F-Secure offered as part
of the my monthly cable cost with cogeco.com so I would want to install it.
It doesn't cost extra. I feel that if I go back to that thread I may find
the solution to my problem. I not even sure if there is a connection. I
could be on the wrong mind path.

I entered the "code" in the "Search For" box "Windows XP General" but I get
nothing. Where would I type in " 'Code'@microsoft.com" to recover it. I tried
sending it as e-mail because it looks like an e-mail address but it wasn't
delivered.

My internet connection is fine. It is OK but the software keeps trying to
finish loading very often so the "Error" notice comes up frequently. At
least I don't get interrupted while typing as I did before, which is a plus.

Thanks again
Bill
May 16, 2005 10:20:03 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Galen: Forgot to add that the Error message says: "Unable to launch
restart.exe" . I erased it because it kept interrupting my use of the IE and
my keyboard. That's part of my earlier comment:"At least I don't get
interrupted while typing as I did before, which is a plus."
--
b.l.


"bill" wrote:

>
> --
> b.l.
>
>
> "bill" wrote:
>
> > What does In news: followed by 39BA202A ---etc mean??
> > In my Event Viewer my computer writes: "Unable to add the interface
> > 9D914781-0DA3-4538-B333-CC19220BCC7 with the Router Manager for IP Protocol.
> > Cannot complete this function." Error. This group of alphanumerics look like
> > the "In news:" grouping. If I need this interface how do I get it?
> > Bill
> > --
> > b.l.
> >
> >
> > "Galen" wrote:
> >
> > > In news:39BA202A-DF67-40BE-871D-3EAAE1B81802@microsoft.com,
> > > Tim <Tim@discussions.microsoft.com> had this to say:
> > >
> > > My reply is at the bottom of your sent message:
> > >
> > > > Yes, it's fixed the freezing problem.
> > > >
> > > > Now I have only got the problems with control panel and search
> > > > sometimes killing Windows explorer.
> > > >
> > > > Also, I know the system is infected with Lop, but none of the
> > > > products you suggested will shift it and some don't even find it.
> > > > Not even the removal tool on lop.com's website will shift it!
> > >
> > > It's going onto the weekend and I've been taking weekends off lately. <g>
> > > Anyhow...
> > >
> > > http://www.doxdesk.com/parasite/lop.html
> > >
> > > Spybot, in the earlier links, should target it and remove if.
> > >
> > > Symantec's site is normally pretty good too for manual removal instructions:
> > >
> > > http://sarc.com/avcenter/venc/data/adware.lop.html
> > >
> > > Galen
> > > --
> > >
> > > "And that recommendation, with the exaggerated estimate of my ability
> > > with which he prefaced it, was, if you will believe me, Watson, the
> > > very first thing which ever made me feel that a profession might be
> > > made out of what had up to that time been the merest hobby."
> > >
> > > Sherlock Holmes
> > >
> > >
> To Galen:
> Thank you for the reply concerning "In news:" information. I need to get
> back to that discussion thread which I at one time accessed because I went to
> some links suggested by a newsgroup solution provider's website that I
> probably should not have. I forget where. As a result as I try to load an
> anti-virus software, at one point it hangs and I get the "Unable to
> interface..." message. The anti-virus software is by F-Secure offered as part
> of the my monthly cable cost with cogeco.com so I would want to install it.
> It doesn't cost extra. I feel that if I go back to that thread I may find
> the solution to my problem. I not even sure if there is a connection. I
> could be on the wrong mind path.
>
> I entered the "code" in the "Search For" box "Windows XP General" but I get
> nothing. Where would I type in " 'Code'@microsoft.com" to recover it. I tried
> sending it as e-mail because it looks like an e-mail address but it wasn't
> delivered.
>
> My internet connection is fine. It is OK but the software keeps trying to
> finish loading very often so the "Error" notice comes up frequently. At
> least I don't get interrupted while typing as I did before, which is a plus.
>
> Thanks again
> Bill
May 17, 2005 6:58:56 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

In news:00F15A75-64C1-4268-B6A3-7252A301A5D1@microsoft.com,
bill <bill@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> Galen: Forgot to add that the Error message says: "Unable to launch
> restart.exe" . I erased it because it kept interrupting my use of the
> IE and my keyboard. That's part of my earlier comment:"At least I
> don't get interrupted while typing as I did before, which is a plus."

A Google tells me that restart.exe is likely infested with something.

One further idea:

|MG| Free Download - HijackThis 1.99.1:
http://www.majorgeeks.com/download3155.html

Get your log from there.

AumHa Forums:
http://forum.aumha.org/viewforum.php?f=30

Post your log there.

When you wake up someone will have figured out your problems remaining more
than likely.

Please don't think I'm complaining, in fact I think it's kind of funny, but
do you realize that this thread's been going on for 17 days now?

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes
!