update freezes computer

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I just reinstalled XP home. When I go to windowsupdate, it allowed me to
download the needed updates but as it initilizes to install, the whole
computer freezes. No other programs running, put the site in trusted in IE &
Zone Alarm. Even turned off ZA, which is running the anti virus.

thanks.

jim
4 answers Last reply
More about update freezes computer
  1. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Jim wrote:
    > I just reinstalled XP home. When I go to windowsupdate, it allowed me
    > to download the needed updates but as it initilizes to install, the
    > whole computer freezes. No other programs running, put the site in
    > trusted in IE & Zone Alarm. Even turned off ZA, which is running the
    > anti virus.
    >
    > thanks.
    >
    > jim

    Hello Jim,
    Since you mention antivirus, which brand is it? Norton / Symantec?

    You mention it freezes at the start of installtion phase. Locate the log file for Windows Updates & take a look in it for "Error" notations.
    Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be C:\WINNT on your system).

    Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Copy the set of lines for that last session-date & paste back into a reply in here.

    In case your Windows folder is hidden:
    Bring up Windows Explorer / Tools / Folder Options/ select VIEW Tab and look at all of settings listed.

    "CHECK" (turn on) Display the contents of system folders.

    Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.
    Next, un-check Hide extensions for known file types.
    Next un-check Hide protected operating system files.

    See MS Windows Update Troubleshooter
    http://v4.windowsupdate.microsoft.com/troubleshoot/

    --
    Maurice N
    MVP Windows - Shell / User
    -----
  2. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Maurice,

    I am running zoneAlarm av, but turn it off, still freezes. Here is what
    looks like the log from my most recent attemp:

    Thanks,

    Jim

    2005-05-11 21:01:33-0700 840 6f0 Service Main starts
    2005-05-11 21:01:33-0700 840 6f0 Using BatchFlushAge = 19495.
    2005-05-11 21:01:33-0700 840 6f0 Using SamplingValue = 360.
    2005-05-11 21:01:33-0700 840 6f0 Successfully loaded event namespace
    dictionary.
    2005-05-11 21:01:33-0700 840 6f0 Successfully loaded client event namespace
    descriptor.
    2005-05-11 21:01:34-0700 840 6f0 Successfully initialized local event
    logger. Events will be logged at
    C:\WINDOWS\SoftwareDistribution\ReportingEvents.log.
    2005-05-11 21:01:34-0700 840 6f0 Successfully initialized NT event logger.
    2005-05-11 21:01:34-0700 840 6f0 Successfully initialized event uploader 0.
    2005-05-11 21:01:34-0700 840 6f0 Reopened existing event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{51F4E63F-027E-443C-A967-F5AC58C9
    16E3}.bin for writing.
    2005-05-11 21:01:34-0700 840 6f0 Successfully initialized event uploader 1.
    2005-05-11 21:01:34-0700 840 6f0 WU client with version 5.4.3790.2182
    successfully initialized
    2005-05-11 21:01:34-0700 840 6f0 Service status is now SERVICE_RUNNING
    2005-05-11 21:01:38-0700 840 34c Service received connect notification
    2005-05-11 21:02:19-0700 840 6f0 start delayed initialization of WU client
    2005-05-11 21:02:20-0700 1136 474 Trying to make out of proc datastore
    active
    2005-05-11 21:02:22-0700 1136 474 Out of proc datastore is now active
    2005-05-11 21:02:22-0700 840 6f0 Client Call Recorder finished delayed
    initialization
    2005-05-11 21:02:23-0700 840 6f0 AU finished delayed initialization
    2005-05-11 21:02:37-0700 840 6f0 AU received event of 1
    2005-05-11 21:02:37-0700 840 6f0 Successfully launched client for directive
    5
    2005-05-11 21:06:50-0700 840 534 WU client succeeds
    CClientCallRecorder::EnumerateService
    2005-05-11 21:06:52-0700 840 9c WU client succeeds
    CClientCallRecorder::EnumerateService
    2005-05-11 21:06:54-0700 1352 4b0 Checking for different Redirector at:
    http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
    2005-05-11 21:06:55-0700 1352 4b0 WinInet: Server file is not newer.
    Skipping download.
    2005-05-11 21:06:55-0700 1352 4b0 Successfully refreshed Redirector cab.
    2005-05-11 21:06:55-0700 1352 4b0 WinInet: Server file is not newer.
    Skipping download.
    2005-05-11 21:06:55-0700 1352 4b0 WinInet: Download speed is 120424
    bytes/sec
    2005-05-11 21:06:55-0700 1352 4b0 WinInet: Successfully downloaded
    http://v5.windowsupdate.microsoft.com/SelfUpdate/AU/x86/XP/en/wusetup.cab to
    file C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.cab
    2005-05-11 21:06:55-0700 1352 4b0 Loading inf file
    C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
    2005-05-11 21:06:55-0700 1352 4b0 Section name: cdm: Index: 0
    2005-05-11 21:06:55-0700 1352 4b0 Section name: iuengine: Index: 1
    2005-05-11 21:06:55-0700 1352 4b0 Section name: wuapi: Index: 2
    2005-05-11 21:06:55-0700 1352 4b0 Section name: wuauclt: Index: 3
    2005-05-11 21:06:55-0700 1352 4b0 Section name: wuauclt1: Index: 4
    2005-05-11 21:06:55-0700 1352 4b0 Section name: wuaucpl: Index: 5
    2005-05-11 21:06:55-0700 1352 4b0 Section name: wuaueng_WebSetup: Index: 6
    2005-05-11 21:06:55-0700 1352 4b0 Section name: wuaueng1: Index: 7
    2005-05-11 21:06:55-0700 1352 4b0 Section name: wuauserv_WebSetup: Index: 8
    2005-05-11 21:06:55-0700 1352 4b0 Section name: wucltui: Index: 9
    2005-05-11 21:06:55-0700 1352 4b0 Section name: wups: Index: 10
    2005-05-11 21:06:55-0700 1352 4b0 Section name: winhttp: Index: 11
    2005-05-11 21:06:55-0700 1352 4b0 Required Version for binary
    C:\WINDOWS\System32\cdm.dll is: 5,5,3790,2182
    2005-05-11 21:06:55-0700 1352 4b0 Binary: C:\WINDOWS\System32\cdm.dll:
    Target version: 5.5.3790.2182 Required: 5.5.3790.2182
    2005-05-11 21:06:55-0700 1352 4b0 Required Version for binary
    C:\WINDOWS\System32\iuengine.dll is: 5,4,3790,2182
    2005-05-11 21:06:55-0700 1352 4b0 Binary: C:\WINDOWS\System32\iuengine.dll:
    Target version: 5.4.3790.2182 Required: 5.4.3790.2182
    2005-05-11 21:06:55-0700 1352 4b0 Required Version for binary
    C:\WINDOWS\System32\wuapi.dll is: 5,4,3790,2182
    2005-05-11 21:06:55-0700 1352 4b0 Binary: C:\WINDOWS\System32\wuapi.dll:
    Target version: 5.4.3790.2182 Required: 5.4.3790.2182
    2005-05-11 21:06:55-0700 1352 4b0 Required Version for binary
    C:\WINDOWS\System32\wuauclt.exe is: 5,4,3790,2182
    2005-05-11 21:06:55-0700 1352 4b0 Binary: C:\WINDOWS\System32\wuauclt.exe:
    Target version: 5.4.3790.2182 Required: 5.4.3790.2182
    2005-05-11 21:06:55-0700 1352 4b0 Required Version for binary
    C:\WINDOWS\System32\wuauclt1.exe is: 5,4,3790,2182
    2005-05-11 21:06:55-0700 1352 4b0 Binary: C:\WINDOWS\System32\wuauclt1.exe:
    Target version: 5.4.3790.2182 Required: 5.4.3790.2182
    2005-05-11 21:06:55-0700 1352 4b0 Required Version for binary
    C:\WINDOWS\System32\wuaucpl.cpl is: 5,4,3790,2182
    2005-05-11 21:06:55-0700 1352 4b0 Binary: C:\WINDOWS\System32\wuaucpl.cpl:
    Target version: 5.4.3790.2182 Required: 5.4.3790.2182
    2005-05-11 21:06:55-0700 1352 4b0 Required Version for binary
    C:\WINDOWS\System32\wuaueng.dll is: 5,4,3790,2182
    2005-05-11 21:06:55-0700 1352 4b0 Binary: C:\WINDOWS\System32\wuaueng.dll:
    Target version: 5.4.3790.2182 Required: 5.4.3790.2182
    2005-05-11 21:06:55-0700 1352 4b0 Required Version for binary
    C:\WINDOWS\System32\wuaueng1.dll is: 5,4,3790,2182
    2005-05-11 21:06:55-0700 1352 4b0 Binary: C:\WINDOWS\System32\wuaueng1.dll:
    Target version: 5.4.3790.2182 Required: 5.4.3790.2182
    2005-05-11 21:06:55-0700 1352 4b0 Required Version for binary
    C:\WINDOWS\System32\wucltui.dll is: 5,4,3790,2182
    2005-05-11 21:06:55-0700 1352 4b0 Binary: C:\WINDOWS\System32\wucltui.dll:
    Target version: 5.4.3790.2182 Required: 5.4.3790.2182
    2005-05-11 21:06:55-0700 1352 4b0 Required Version for binary
    C:\WINDOWS\System32\wups.dll is: 5,4,3790,2182
    2005-05-11 21:06:55-0700 1352 4b0 Binary: C:\WINDOWS\System32\wups.dll:
    Target version: 5.4.3790.2182 Required: 5.4.3790.2182
    2005-05-11 21:07:05-0700 840 9c WU client succeeds
    CClientCallRecorder::BeginFindUpdates from WindowsUpdate with call id
    {95BB6773-CCD5-41FA-B5B3-ADB0031C8AE9}
    2005-05-11 21:07:05-0700 840 364 WU client executing call
    {95BB6773-CCD5-41FA-B5B3-ADB0031C8AE9} of type Search Call
    2005-05-11 21:07:07-0700 840 364 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2005-05-11 21:07:07-0700 840 364 PT: Using server URL
    https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
    2005-05-11 21:07:12-0700 840 364 Add header for accept-encoding: xpress
    succeeded
    2005-05-11 21:07:27-0700 840 364 DetectCompressionType returning type 1,
    hr=0x0
    2005-05-11 21:07:28-0700 840 364 Add header for accept-encoding: xpress
    succeeded
    2005-05-11 21:07:30-0700 840 364 DetectCompressionType returning type 1,
    hr=0x0
    2005-05-11 21:07:31-0700 840 364 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2005-05-11 21:07:31-0700 840 364 PT: Using server URL
    https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
    2005-05-11 21:07:31-0700 840 364 Add header for accept-encoding: xpress
    succeeded
    2005-05-11 21:07:31-0700 840 364 DetectCompressionType returning type 1,
    hr=0x0
    2005-05-11 21:07:33-0700 840 364 update
    {DA286AA7-7DCA-40C3-84E0-1895EDBCFE88}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {EA141043-555D-4631-9042-8093CDFFEFDD}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {1847AE6D-8360-4E5A-9D15-DA82B24DEFFD}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {D05D5B45-58B8-4972-A658-B857144E0E5A}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {E5A4BF75-F4FE-49C5-8BE3-5D154AE3AC4F}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {4B62AA32-52F6-4C15-B739-1C8E696EB33E}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {FC08B450-6BDD-400E-9A1A-2F86E23CE462}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {2E6CC164-D17D-4ADA-B8F2-E76B374D3479}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {15441C35-CD5F-4EA9-B067-7F50C7649E4F}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {C719BA05-CAB5-4DE1-8A00-673BB297E355}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {CD4944EC-F462-4474-910E-5507099BB2A3}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {5CCB9B39-9AAE-44C7-ABD0-485DEC8DD824}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {5C5EA291-C914-4B2B-A47C-B9F79B52C61D}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {682AA9E2-FEF6-441A-A9ED-D320BDEFD8CA}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {417801F3-4D06-42A6-91C7-75CCA218F392}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {959F6CFF-1951-43DB-9721-63FF4C7DBF73}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {728B8ED9-8C2C-4E87-B591-DE631A6F4F0D}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {A1EB21F1-6F55-4AB4-939F-C5B87F2B1AC4}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {7ED4AAAC-12F5-4AB5-955C-272212B08040}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {AB7E89D7-BA7D-44B0-ACC1-17B77A8002F2}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {30501AD0-DEA0-40D7-8774-D2392702A9F3}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {C98CD571-EDE6-4A91-AFAA-D4DB2A3C449D}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {D964EB4F-F8E9-4D7A-9E52-34706B4B590E}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {EE166FFA-3702-4430-AADF-FA1B8147CB2C}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {6DDF4501-647A-4FF7-B437-34B53F16F32C}.100 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {3C0EBE43-B059-469A-AAC2-B757B26CB7D1}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {9CFA04B5-35EF-42A1-93B7-CDC476CC5239}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {5438EB0B-10A2-4FA5-88CB-E90AA9CC88AE}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {4FCF5FEB-70CF-419F-99C3-D75269E76CE7}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {E22646E6-F46E-4861-9847-933654D5A078}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {A21164B2-62D2-4A0C-9EDF-1E84253FDAF0}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {8BE93D45-065A-4F44-AE29-21D21C9B8E12}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {76BAACDD-634F-487D-AC52-33CD061B49E7}.100 to search result
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {D9ADFD01-6C60-45DD-91ED-CDA4CC476C08}.100 to search result
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {E5AB6B0A-EB0B-4EC1-BAD0-FB2E5DBC3665}.100 to search result
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {58035B1F-FB5C-48C5-B7CE-A19A2F788C39}.100 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {501BF4E4-2641-41E2-9409-3A0109C3005F}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {3BDA7C76-2FB7-42EB-B3FC-299FBA109833}.100 to search result
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {805C16AB-EA6E-411D-9A48-DF7E0440E871}.100 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {727D05CE-423C-4B75-A785-848EAF433CA6}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {B4B9471C-1A5E-4D9C-94EF-84B00592946A}.100 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {C64A65AC-E1A7-4FF9-9074-D6D4694FB673}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {B2B4FF3A-BA40-4E3E-98E6-A54CACF66998}.100 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {AC065938-13C8-4C88-849B-D7B8A8A28839}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {4AED463B-3A3B-4AD8-976E-17BAF6434DA2}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {F6776633-813D-495F-B209-EC50D86BB94C}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {3893052E-B8AD-4943-81F8-DEAE9335B340}.100 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {52D7D054-6351-431F-B05B-BF3E64F7D8FA}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {4B55C1C5-F1B7-46E9-A4AF-DABC8D341743}.100 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {C73D340C-4473-4306-B384-9EB1D26914DC}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {C435CD31-8631-47B8-ABE4-AEF2660986EA}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {E8F5A5DA-F1D9-4C3D-9C2F-ED8AFAE637C5}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {CF1F446D-6A5A-4DB9-9119-30881192A19C}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {B2D046B8-D99B-4971-B428-A889C74289E0}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {5759B31E-8706-4D61-AC10-439DEAE04F39}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {C5686DBA-744F-4053-B14B-586920370179}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {AC94DB3B-E1A8-4E92-9FD0-E86F355E6A44}.100 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {8D1F6795-726F-4870-B246-7AD5BA9AC8C8}.101 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 DeviceStatus: 0x180000a,
    DeviceProblemNumber: 00000000
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {ECEF72A1-3EDF-45EE-9F57-B2AB65375B12}.100 to search result
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {8274F4C5-6130-4B8A-A632-9E2115ACFD1E}.101 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {1C2C4FCF-68F1-498D-BF6F-553FF8107D9E}.101 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {ABD1C3EF-987D-4A04-83DB-CEC22495D3B7}.102 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {A42491AC-99CC-43BF-B521-D89769C74B11}.102 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {B87009CA-D473-49FF-8F54-C0059158E960}.103 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 DeviceStatus: 0x1806400,
    DeviceProblemNumber: 0x00001c
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {937BC9E5-9252-4F53-A161-C8D9C652B279}.100 to search result
    2005-05-11 21:07:33-0700 840 364 DeviceStatus: 0x1802400,
    DeviceProblemNumber: 0x00001c
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {339877BF-B3C8-47CE-8FED-6D480347414A}.100 to search result
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {2DFE422E-1679-4B41-8525-7DF62B50B366}.102 to search result
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {049E0EAC-F3D7-4F23-8546-9729202E1A72}.101 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {B36AEDAC-318A-41BC-8392-8369A44CC10B}.102 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {3C4C4264-1EE9-47EC-964D-6C8D1BDBFD92}.101 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {9C38638E-92DD-4A60-A5AC-D25E3BC893C3}.101 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {C38C7826-0F24-45B0-939A-678C7AC54897}.101 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {9EF21A00-CC22-4B6D-AC1C-6B667EFFEE04}.101 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {0286B5A6-686E-465F-9607-FA3EE4802FDB}.102 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {E9871499-E316-45EF-845D-55E4F28190B0}.102 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {8A1423ED-CE96-42DC-84B3-C51CEC59EA87}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {BBBF59DA-1B0D-4F5A-88D9-E46016784067}.101 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {EB3F38F6-F8E7-4446-8DB6-A39052B224C3}.102 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {CB9B2B80-1A7F-414D-907C-3B3B210F4FDF}.101 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {1DDC9FE7-B371-43BA-AF4F-18EFF327A420}.101 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {B386E271-C0C1-4581-AD17-DCC373ED786C}.103 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {2D09CBE6-AAF2-44E4-842C-B6C3685CD570}.101 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {ED095ADB-093B-4755-8EA4-F84A8AB40C11}.104 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {E0EAB193-FADD-4EF5-A659-AAAD82171572}.101 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {F6FFC844-BD30-4B57-B799-0D206F6F1F53}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {DCF81293-B27C-4F65-81E6-C020FF7BB022}.105 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {F50E67A1-BE57-4461-9F29-B2845BCE06F7}.101 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {F6EE8217-38C2-4490-ADD5-EF9E514544BF}.103 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {FF59C5D8-32C0-406D-8445-FB2B16A85479}.101 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {A95DF198-48F5-44F6-8D43-424FC8C272E7}.103 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 DeviceStatus: 0x1802400,
    DeviceProblemNumber: 0x00001c
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {4146A8A8-9694-49ED-A8CF-2061EE04C9E7}.100 to search result
    2005-05-11 21:07:33-0700 840 364 update
    {7477AF62-8F9B-4F32-9DAF-7AB452E52396}.124 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 update
    {0202FD54-00B3-4E37-A5FB-E2A34C294780}.100 is pruned out due to potential
    supersedence
    2005-05-11 21:07:33-0700 840 364 WU client add update
    {19813D2E-0144-43CA-AEBB-71263DFD81FD}.100 to search result
    2005-05-11 21:07:33-0700 840 364 WU client found 24 updates and 10
    categories in search
    2005-05-11 21:07:33-0700 840 364 OS Version = 5.1.2600.0.0.66304
    2005-05-11 21:07:33-0700 840 364 Computer Brand = System Manufacturer
    2005-05-11 21:07:33-0700 840 364 Computer Model = System Name
    2005-05-11 21:07:34-0700 840 364 Bios Revision = ASUS A7V266 ACPI BIOS Rev
    1008
    2005-05-11 21:07:34-0700 840 364 Bios Name = Award Medallion BIOS v6.0
    2005-05-11 21:07:34-0700 840 364 Bios Release Date = 2002-05-03T00:00:00
    2005-05-11 21:07:34-0700 840 364 Locale ID = 1033
    2005-05-11 21:07:34-0700 840 364 ClientVersion: iuengine.dll =
    5.4.3790.2182
    2005-05-11 21:07:34-0700 840 364 ClientVersion: wuapi.dll = 5.4.3790.2182
    2005-05-11 21:07:34-0700 840 364 ClientVersion: wuauclt.exe = 5.4.3790.2182
    2005-05-11 21:07:34-0700 840 364 ClientVersion: wuauclt1.exe =
    5.4.3790.2182
    2005-05-11 21:07:34-0700 840 364 ClientVersion: wuaucpl.cpl = 5.4.3790.2182
    2005-05-11 21:07:34-0700 840 364 ClientVersion: wuaueng.dll = 5.4.3790.2182
    2005-05-11 21:07:34-0700 840 364 ClientVersion: wuaueng1.dll =
    5.4.3790.2182
    2005-05-11 21:07:34-0700 840 364 ClientVersion: wuauserv.dll = 5.4.2600.0
    2005-05-11 21:07:34-0700 840 364 ClientVersion: wucltui.dll = 5.4.3790.2182
    2005-05-11 21:07:34-0700 840 364 WU client finished Searching for update
    2005-05-11 21:07:34-0700 840 364 WU client calls back to search call
    WindowsUpdate with code Call complete and error 0
    2005-05-11 21:07:34-0700 840 364 WU client completed and deleted call
    {95BB6773-CCD5-41FA-B5B3-ADB0031C8AE9}
    2005-05-11 21:07:39-0700 840 364 REPORT EVENT:
    {2657C985-4431-4B1B-B716-CC14B3FB41C6} 47 2005-05-11 21:07:33-0700 1 147 101
    {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    Synchronization Agent has finished detecting items.
    2005-05-11 21:07:39-0700 840 364 Reopened existing event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{A754EC16-7F38-4CE7-8E60-953039EA
    9AAA}.bin for writing.
    2005-05-11 21:07:54-0700 840 534 WU client succeeds
    CClientCallRecorder::BeginInstallUpdates from WindowsUpdate with call id
    {D037AE9C-0339-4E05-8839-50658DBA37D8}
    2005-05-11 21:07:54-0700 840 364 WU client executing call
    {D037AE9C-0339-4E05-8839-50658DBA37D8} of type Install call
    2005-05-11 21:07:54-0700 840 364 validate updates before Install
    2005-05-11 21:07:55-0700 840 364 prune update list before Install
    2005-05-11 21:07:55-0700 840 364 setting system restore point
    2005-05-11 21:07:58-0700 840 84c WU client calls back to install call
    {D037AE9C-0339-4E05-8839-50658DBA37D8} with code Call progress and error 0
    2005-05-11 21:07:58-0700 840 364 WU client starts install in user context
    2005-05-11 21:07:58-0700 840 364 WU client is installing update
    {DFAA1686-8B48-48D0-8DD1-D8FB12EAB436}.100
    2005-05-11 21:09:46-0700 816 6dc Service Main starts
    2005-05-11 21:09:46-0700 816 6dc Using BatchFlushAge = 19495.
    2005-05-11 21:09:46-0700 816 6dc Using SamplingValue = 360.
    2005-05-11 21:09:46-0700 816 6dc Successfully loaded event namespace
    dictionary.
    2005-05-11 21:09:46-0700 816 6dc Successfully loaded client event namespace
    descriptor.
    2005-05-11 21:09:46-0700 816 6dc Successfully initialized local event
    logger. Events will be logged at
    C:\WINDOWS\SoftwareDistribution\ReportingEvents.log.
    2005-05-11 21:09:46-0700 816 6dc Successfully initialized NT event logger.
    2005-05-11 21:09:46-0700 816 6dc Successfully initialized event uploader 0.
    2005-05-11 21:09:46-0700 816 6dc Reopened existing event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{51F4E63F-027E-443C-A967-F5AC58C9
    16E3}.bin for writing.
    2005-05-11 21:09:46-0700 816 6dc Successfully initialized event uploader 1.
    2005-05-11 21:09:46-0700 816 6dc WU client with version 5.4.3790.2182
    successfully initialized
    2005-05-11 21:09:46-0700 816 6dc Service status is now SERVICE_RUNNING
    2005-05-11 21:09:50-0700 816 334 Service received connect notification
    2005-05-11 21:10:31-0700 816 6dc start delayed initialization of WU client
    2005-05-11 21:10:32-0700 1176 49c Trying to make out of proc datastore
    active
    2005-05-11 21:10:34-0700 1176 49c Out of proc datastore is now active
    2005-05-11 21:10:34-0700 816 6dc Client Call Recorder finished delayed
    initialization
    2005-05-11 21:10:34-0700 816 6dc AU finished delayed initialization
    2005-05-11 21:10:48-0700 816 6dc AU received event of 1
    2005-05-11 21:10:48-0700 816 6dc Successfully launched client for directive
    5


    ----------------------------------------------------------------------------
    --

    "Maurice N ~ MVP" <maurice@mvps.org> wrote in message
    news:OyNWEthVFHA.1796@TK2MSFTNGP15.phx.gbl...
    Jim wrote:
    > I just reinstalled XP home. When I go to windowsupdate, it allowed me
    > to download the needed updates but as it initilizes to install, the
    > whole computer freezes. No other programs running, put the site in
    > trusted in IE & Zone Alarm. Even turned off ZA, which is running the
    > anti virus.
    >
    > thanks.
    >
    > jim

    Hello Jim,
    Since you mention antivirus, which brand is it? Norton / Symantec?

    You mention it freezes at the start of installtion phase. Locate the log
    file for Windows Updates & take a look in it for "Error" notations.
    Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be
    C:\WINNT on your system).

    Use Notepad or Wordpad to open & view contents. Scan down to the very
    bottom. Copy the set of lines for that last session-date & paste back into
    a reply in here.

    In case your Windows folder is hidden:
    Bring up Windows Explorer / Tools / Folder Options/ select VIEW Tab and
    look at all of settings listed.

    "CHECK" (turn on) Display the contents of system folders.

    Under column, Hidden files and folders----choose ( *select* ) Show hidden
    files and folders.
    Next, un-check Hide extensions for known file types.
    Next un-check Hide protected operating system files.

    See MS Windows Update Troubleshooter
    http://v4.windowsupdate.microsoft.com/troubleshoot/

    --
    Maurice N
    MVP Windows - Shell / User
    -----
  3. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Jim wrote:
    >
    > I am running zoneAlarm av, but turn it off, still freezes. Here is
    > what looks like the log from my most recent attemp:
    >
    > Thanks,
    >
    > Jim

    Zone Alarm is a firewall program. It is not an antivirus program. What other programs are running when & if you go to Windows Updates?

    Your log entries do not show an explicit "Error" exception.

    --
    Maurice N
    MVP Windows - Shell / User
    -----
  4. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    ZoneAlarm is a firewall program & ZoneAlarm Pro has antivirus. I have turned
    the av off. I have no other programs running

    Jim

    "Maurice N ~ MVP" wrote:

    > Jim wrote:
    > >
    > > I am running zoneAlarm av, but turn it off, still freezes. Here is
    > > what looks like the log from my most recent attemp:
    > >
    > > Thanks,
    > >
    > > Jim
    >
    > Zone Alarm is a firewall program. It is not an antivirus program. What other programs are running when & if you go to Windows Updates?
    >
    > Your log entries do not show an explicit "Error" exception.
    >
    > --
    > Maurice N
    > MVP Windows - Shell / User
    > -----
    >
    >
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