Gold Tech Support

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Lost my USB ports... Called GTS at 10:30pm, last night.

A new motherboard arrived this morning, at approximately
9:00am, via UPS.

The Tech just called and will arrive within the hour.

I know Dell's got its problems, but this is DAMN GOOD SERVICE!

Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Notan wrote:
>
> Lost my USB ports... Called GTS at 10:30pm, last night.
>
> A new motherboard arrived this morning, at approximately
> 9:00am, via UPS.
>
> The Tech just called and will arrive within the hour.
>
> I know Dell's got its problems, but this is DAMN GOOD SERVICE!

The Tech arrived by 10, was out by 10:30, and my USB ports are back.

Sometimes you DO get what you pay for!

Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Your experience goes right along with all the others that I have heard about
Gold Tech Support.
It is a shame that Dell continues to deny this service to those who purchase
from the Home/Home Office sales division.
We might even reconsider our decision not to buy any more Dell home
computers, if they changed their policy and offered Gold Tech Support to us.
But they continue to refuse.

Irene

"Notan" <notan@ddress.com> wrote in message
news:4223483A.79F226CF@ddress.com...
> Lost my USB ports... Called GTS at 10:30pm, last night.
>
> A new motherboard arrived this morning, at approximately
> 9:00am, via UPS.
>
> The Tech just called and will arrive within the hour.
>
> I know Dell's got its problems, but this is DAMN GOOD SERVICE!
>
> Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I've experienced the same great results as Notan with plain old 1 year
on-site service through the Small Business division.

Mind you, I've had little reason to need a service call: only three times in
all of the 8 years I've owned Dell computers. But in each case, the tech
arrived within 2 business days of my call and he was in and out of my place
in minutes.

Now that I feel more comfortable working inside a computer, I doubt I'll
need to summon a tech in the future. But it's good to know that I can count
on Dell if I need to. It's no surprise to me that Dell was No. 1 on Fortune
magazine's annual list of the nation's most admired companies.

Ted Zieglar

"Irene" <girlsrule@hotmail.com> wrote in message
news:L%KUd.2368$1o7.110@fe02.lga...
> Your experience goes right along with all the others that I have heard
about
> Gold Tech Support.
> It is a shame that Dell continues to deny this service to those who
purchase
> from the Home/Home Office sales division.
> We might even reconsider our decision not to buy any more Dell home
> computers, if they changed their policy and offered Gold Tech Support to
us.
> But they continue to refuse.
>
> Irene
>
> "Notan" <notan@ddress.com> wrote in message
> news:4223483A.79F226CF@ddress.com...
> > Lost my USB ports... Called GTS at 10:30pm, last night.
> >
> > A new motherboard arrived this morning, at approximately
> > 9:00am, via UPS.
> >
> > The Tech just called and will arrive within the hour.
> >
> > I know Dell's got its problems, but this is DAMN GOOD SERVICE!
> >
> > Notan
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Even to another level:

I have a friend whose business was struck by lightning at 2 am. He called
Dell a little after 3am and told then what was affected by the lightning. It
amounted to almost $50,000 worth of equipment. Switches, routers, etc.

The tech was there before 7am to swap out the bad parts.

Now that's high-end, four hour on-site, but they will continue to buy Dell
just because of service like that.

The Home user, unfortunately, is still a second class citizen - at best.

"Ted Zieglar" <teddyz@notmail.com> wrote in message
news:igLUd.30$YX1.2195485@news.sisna.com...
> I've experienced the same great results as Notan with plain old 1 year
> on-site service through the Small Business division.
>
> Mind you, I've had little reason to need a service call: only three times
> in
> all of the 8 years I've owned Dell computers. But in each case, the tech
> arrived within 2 business days of my call and he was in and out of my
> place
> in minutes.
>
> Now that I feel more comfortable working inside a computer, I doubt I'll
> need to summon a tech in the future. But it's good to know that I can
> count
> on Dell if I need to. It's no surprise to me that Dell was No. 1 on
> Fortune
> magazine's annual list of the nation's most admired companies.
>
> Ted Zieglar
>
> "Irene" <girlsrule@hotmail.com> wrote in message
> news:L%KUd.2368$1o7.110@fe02.lga...
>> Your experience goes right along with all the others that I have heard
> about
>> Gold Tech Support.
>> It is a shame that Dell continues to deny this service to those who
> purchase
>> from the Home/Home Office sales division.
>> We might even reconsider our decision not to buy any more Dell home
>> computers, if they changed their policy and offered Gold Tech Support to
> us.
>> But they continue to refuse.
>>
>> Irene
>>
>> "Notan" <notan@ddress.com> wrote in message
>> news:4223483A.79F226CF@ddress.com...
>> > Lost my USB ports... Called GTS at 10:30pm, last night.
>> >
>> > A new motherboard arrived this morning, at approximately
>> > 9:00am, via UPS.
>> >
>> > The Tech just called and will arrive within the hour.
>> >
>> > I know Dell's got its problems, but this is DAMN GOOD SERVICE!
>> >
>> > Notan
>>
>>
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Noton,
Do you work for Dell or just have a perpetual hard on for Dell?
"Ted Zieglar" <teddyz@notmail.com> wrote in message
news:igLUd.30$YX1.2195485@news.sisna.com...
> I've experienced the same great results as Notan with plain old 1 year
> on-site service through the Small Business division.
>
> Mind you, I've had little reason to need a service call: only three times
> in
> all of the 8 years I've owned Dell computers. But in each case, the tech
> arrived within 2 business days of my call and he was in and out of my
> place
> in minutes.
>
> Now that I feel more comfortable working inside a computer, I doubt I'll
> need to summon a tech in the future. But it's good to know that I can
> count
> on Dell if I need to. It's no surprise to me that Dell was No. 1 on
> Fortune
> magazine's annual list of the nation's most admired companies.
>
> Ted Zieglar
>
> "Irene" <girlsrule@hotmail.com> wrote in message
> news:L%KUd.2368$1o7.110@fe02.lga...
>> Your experience goes right along with all the others that I have heard
> about
>> Gold Tech Support.
>> It is a shame that Dell continues to deny this service to those who
> purchase
>> from the Home/Home Office sales division.
>> We might even reconsider our decision not to buy any more Dell home
>> computers, if they changed their policy and offered Gold Tech Support to
> us.
>> But they continue to refuse.
>>
>> Irene
>>
>> "Notan" <notan@ddress.com> wrote in message
>> news:4223483A.79F226CF@ddress.com...
>> > Lost my USB ports... Called GTS at 10:30pm, last night.
>> >
>> > A new motherboard arrived this morning, at approximately
>> > 9:00am, via UPS.
>> >
>> > The Tech just called and will arrive within the hour.
>> >
>> > I know Dell's got its problems, but this is DAMN GOOD SERVICE!
>> >
>> > Notan
>>
>>
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Keith Hester wrote:
>
> Noton,
> Do you work for Dell or just have a perpetual hard on for Dell?

Aaahh, poor Keith.

Upset 'cause everyone has it better than you?

Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Fagton,

I don't own a Dell and I'm not sorry.
"Notan" <notan@ddress.com> wrote in message
news:4223B99D.940E8863@ddress.com...
> Keith Hester wrote:
>>
>> Noton,
>> Do you work for Dell or just have a perpetual hard on for Dell?
>
> Aaahh, poor Keith.
>
> Upset 'cause everyone has it better than you?
>
> Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Keith Hester wrote:
>
> Fagton,
>
> I don't own a Dell and I'm not sorry.

You don't own a Dell, yet you're here to tell everyone
how bad their service is?

You're nothing but a joke.

Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Noton,

You are indeed the joke here. I get a laught from reading your posts. I've
owned a few Dell PCs in the past, and it was not a pleasent experience. You
are always posting about how great Dell is even though many consumers are
not happy. I will admit that Dell was a good company back in the early
1990's, however; Dell has fallen in service and quality. You are narrow
minded and ignore the facts. You are just another DellBot on this group.

"Notan" <notan@ddress.com> wrote in message
news:4223BFC4.4E13FD8B@ddress.com...
> Keith Hester wrote:
>>
>> Fagton,
>>
>> I don't own a Dell and I'm not sorry.
>
> You don't own a Dell, yet you're here to tell everyone
> how bad their service is?
>
> You're nothing but a joke.
>
> Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Mon, 28 Feb 2005 12:17:40 -0800, Irene wrote:

> Your experience goes right along with all the others that I have heard about
> Gold Tech Support.
>
> It is a shame that Dell continues to deny this service to those who purchase
> from the Home/Home Office sales division.

That only happens to uninformed Home Users - you can, as a individual,
make purchase of those systems from the Small Business line and they never
question it. You can also ask for the Gold Plan for the Home Line, but you
have to ask.

--
spam999free@rrohio.com
remove 999 in order to email me

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Leythos wrote:
>
> On Mon, 28 Feb 2005 12:17:40 -0800, Irene wrote:
>
> > Your experience goes right along with all the others that I have heard about
> > Gold Tech Support.
> >
> > It is a shame that Dell continues to deny this service to those who purchase
> > from the Home/Home Office sales division.
>
> That only happens to uninformed Home Users - you can, as a individual,
> make purchase of those systems from the Small Business line and they never
> question it. You can also ask for the Gold Plan for the Home Line, but you
> have to ask.

While it's not available online, if it's only a phone call away,
I say, "Go for it!"

Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

So, ;what you are saying is that one must lie to Dell in order to get good
Tech Support?

"Leythos" <void@nowhere.lan> wrote in message
newsan.2005.02.28.20.23.58.772060@nowhere.lan...
> On Mon, 28 Feb 2005 12:17:40 -0800, Irene wrote:
>
>> Your experience goes right along with all the others that I have heard
>> about
>> Gold Tech Support.
>>
>> It is a shame that Dell continues to deny this service to those who
>> purchase
>> from the Home/Home Office sales division.
>
> That only happens to uninformed Home Users - you can, as a individual,
> make purchase of those systems from the Small Business line and they never
> question it. You can also ask for the Gold Plan for the Home Line, but you
> have to ask.
>
> --
> spam999free@rrohio.com
> remove 999 in order to email me
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I'll call. We tried to get it for our newest computer. In fact we tried
twice. Once when it was ordered and again later. The last time we asked was
early last year. We were told it was not available since we were Home
Computer customers.
Two of our computers are now out of warranty and the third will go out of
warranty in less than a year, so I suspect that rules them out.
There is no way that I can describe how poor the standard tech support has
been for our last $3000 Dimension desk top.

"Notan" <notan@ddress.com> wrote in message
news:422382A5.8456F603@ddress.com...
> Leythos wrote:
>>
>> On Mon, 28 Feb 2005 12:17:40 -0800, Irene wrote:
>>
>> > Your experience goes right along with all the others that I have heard
>> > about
>> > Gold Tech Support.
>> >
>> > It is a shame that Dell continues to deny this service to those who
>> > purchase
>> > from the Home/Home Office sales division.
>>
>> That only happens to uninformed Home Users - you can, as a individual,
>> make purchase of those systems from the Small Business line and they
>> never
>> question it. You can also ask for the Gold Plan for the Home Line, but
>> you
>> have to ask.
>
> While it's not available online, if it's only a phone call away,
> I say, "Go for it!"
>
> Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Mon, 28 Feb 2005 13:59:09 -0800, Irene wrote:
>
> So, ;what you are saying is that one must lie to Dell in order to get good
> Tech Support?

Not quite - home users wishing to have a different level of service and
support are fully able/permitted to order from the Small Business site.
The SBS does not typically have pre-configured deals on Multi-Media
systems like the home user site does.

Do you always take a negative position on everything?


--
spam999free@rrohio.com
remove 999 in order to email me

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

No, but when we tried this, we were asked for the name and address of our
business. My husband not wanting to lie, told them the truth, we didn't have
one. The sales person said that without a business, he could not take our
order.

So, I repeat my question.
Do we have to lie to Dell in order to place a computer order with the Small
Business sales people?


"Leythos" <void@nowhere.lan> wrote in message
newsan.2005.02.28.22.02.46.637751@nowhere.lan...
> On Mon, 28 Feb 2005 13:59:09 -0800, Irene wrote:
>>
>> So, ;what you are saying is that one must lie to Dell in order to get
>> good
>> Tech Support?
>
> Not quite - home users wishing to have a different level of service and
> support are fully able/permitted to order from the Small Business site.
> The SBS does not typically have pre-configured deals on Multi-Media
> systems like the home user site does.
>
> Do you always take a negative position on everything?
>
>
> --
> spam999free@rrohio.com
> remove 999 in order to email me
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

>Do we have to lie to Dell in order to place a
> computer order with the Small Business sales
> people?

I would also like to know the answer to this question. Couldn't they
void the warranty if they found out we were really just home folks
looking for Gold Tech Support? Does anyone know of the correct and
honest way to buy from Dell and get this Gold Support? I would love to
know I could have a tech in my home if I ran into problems with a Dell
computer but I am not going to lie to get it.

Bea

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Mon, 28 Feb 2005 16:48:36 -0600, Bea xx wrote:

>>Do we have to lie to Dell in order to place a
>> computer order with the Small Business sales
>> people?
>
> I would also like to know the answer to this question. Couldn't they
> void the warranty if they found out we were really just home folks
> looking for Gold Tech Support? Does anyone know of the correct and
> honest way to buy from Dell and get this Gold Support? I would love to
> know I could have a tech in my home if I ran into problems with a Dell
> computer but I am not going to lie to get it.

I'll answer both of you in the same post - it depends on the sales rep as
to what's asked and where you can get. I've always just listed, for home
users, the same address for both locations and the company name is the
same as the home owners name.

As for telling a lie, there are many types of home businesses - even being
a mother can be seen as a business. It doesn't have to be a business based
around your computer to be a business.

Have you asked for Gold Level support contract cost from the Home User
account sales people?


--
spam999free@rrohio.com
remove 999 in order to email me

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Leythos wrote:
>
> On Mon, 28 Feb 2005 16:48:36 -0600, Bea xx wrote:
>
> >>Do we have to lie to Dell in order to place a
> >> computer order with the Small Business sales
> >> people?
> >
> > I would also like to know the answer to this question. Couldn't they
> > void the warranty if they found out we were really just home folks
> > looking for Gold Tech Support? Does anyone know of the correct and
> > honest way to buy from Dell and get this Gold Support? I would love to
> > know I could have a tech in my home if I ran into problems with a Dell
> > computer but I am not going to lie to get it.
>
> I'll answer both of you in the same post - it depends on the sales rep as
> to what's asked and where you can get. I've always just listed, for home
> users, the same address for both locations and the company name is the
> same as the home owners name.
>
> As for telling a lie, there are many types of home businesses - even being
> a mother can be seen as a business. It doesn't have to be a business based
> around your computer to be a business.

While being a mother can be a difficult job, there's no way it can
be classified as a business, unless, of course, it produces some
type of income (e.g., a daycare provider).

Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Leythos" <void@nowhere.lan> wrote in message
newsan.2005.02.28.23.12.07.802409@nowhere.lan...
> Have you asked for Gold Level support contract cost from the Home User
> account sales people?

YES, as I said in my previous post. We were told that it was not available
to Home/Home Business purchasers.

I previously posted the following:

We tried to get it for our newest computer. In fact we tried
twice. Once when it was ordered and again later. The last time we asked was
early last year. We were told it was not available since we were Home
Computer customers.




"Leythos" <void@nowhere.lan> wrote in message
newsan.2005.02.28.23.12.07.802409@nowhere.lan...
> On Mon, 28 Feb 2005 16:48:36 -0600, Bea xx wrote:
>
>>>Do we have to lie to Dell in order to place a
>>> computer order with the Small Business sales
>>> people?
>>
>> I would also like to know the answer to this question. Couldn't they
>> void the warranty if they found out we were really just home folks
>> looking for Gold Tech Support? Does anyone know of the correct and
>> honest way to buy from Dell and get this Gold Support? I would love to
>> know I could have a tech in my home if I ran into problems with a Dell
>> computer but I am not going to lie to get it.
>
> I'll answer both of you in the same post - it depends on the sales rep as
> to what's asked and where you can get. I've always just listed, for home
> users, the same address for both locations and the company name is the
> same as the home owners name.
>
> As for telling a lie, there are many types of home businesses - even being
> a mother can be seen as a business. It doesn't have to be a business based
> around your computer to be a business.
>
> Have you asked for Gold Level support contract cost from the Home User
> account sales people?
>
>
> --
> spam999free@rrohio.com
> remove 999 in order to email me
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I would agree with you do not lie.
If getting something requires a lie, find another way.

But what is considered a business?
Do you do anything work related on the computer?
Does anyone including kids have a business that may qualify under the vague
description of a business?
Paper route, baby sitting etc where the computer is used for record keeping,
letters to clients etc?

Also remember the techs do not troubleshoot.
The techs come in AFTER a call that has already identified the specific
problems

--
Jupiter Jones
http://www3.telus.net/dandemar/


"Bea xx" <bsmp59@webtv.net> wrote in message
news:19381-42239FC4-104@storefull-
> I would also like to know the answer to this question. Couldn't they
> void the warranty if they found out we were really just home folks
> looking for Gold Tech Support? Does anyone know of the correct and
> honest way to buy from Dell and get this Gold Support? I would love to
> know I could have a tech in my home if I ran into problems with a Dell
> computer but I am not going to lie to get it.
>
> Bea

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Mon, 28 Feb 2005 16:48:08 -0800, Irene wrote:

> "Leythos" <void@nowhere.lan> wrote in message
> newsan.2005.02.28.23.12.07.802409@nowhere.lan...
>> Have you asked for Gold Level support contract cost from the Home User
>> account sales people?
>
> YES, as I said in my previous post. We were told that it was not available
> to Home/Home Business purchasers.

Thanks for the info - I read about 30 groups and sometimes the Alzheimers
gets the better of me.

I would suggest that you purchase through the small business site if you
care about support, even if you have to "stretch" the truth a little it's
worth it's weight in gold.

--
spam999free@rrohio.com
remove 999 in order to email me

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Leythos" <void@nowhere.lan> wrote in message
newsan.2005.03.01.01.02.32.736995@nowhere.lan...
> I would suggest that you purchase through the small business site if you
> care about support, even if you have to "stretch" the truth a little it's
> worth it's weight in gold.

We are now retired, but we operated a business for over thirty years. We did
so without lies, stooping to fraud, or "stretching" the truth. We like to
think that our success(and it was substantial) was do, not in small part,
to the honesty and ethical manner that we treated our customers.

Neither my husband, nor myself see any thing to be gained by changing our
ways. Sorry, we don't subscribe to "the end justifies the means" way of
doing things.










"Leythos" <void@nowhere.lan> wrote in message
newsan.2005.03.01.01.02.32.736995@nowhere.lan...
> On Mon, 28 Feb 2005 16:48:08 -0800, Irene wrote:
>
>> "Leythos" <void@nowhere.lan> wrote in message
>> newsan.2005.02.28.23.12.07.802409@nowhere.lan...
>>> Have you asked for Gold Level support contract cost from the Home User
>>> account sales people?
>>
>> YES, as I said in my previous post. We were told that it was not
>> available
>> to Home/Home Business purchasers.
>
> Thanks for the info - I read about 30 groups and sometimes the Alzheimers
> gets the better of me.
>
> I would suggest that you purchase through the small business site if you
> care about support, even if you have to "stretch" the truth a little it's
> worth it's weight in gold.
>
> --
> spam999free@rrohio.com
> remove 999 in order to email me
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Mon, 28 Feb 2005 20:11:03 -0500, Keith Hester wrote:
>
> Dell has fallen in service and quality. You are narrow
> minded and ignore the facts. You are just another DellBot on this group.

Keith, last year we purchase $1.8 million in servers, workstations, and
network hardware for clients from Dell - in the clients name, not ours. In
every case we purchased Gold support, even though the clients calls us and
have us do the work, even when a Dell contracted repair person is sent.

In all, in the last 5 years of working with Dell servers, workstations,
and home computers, I've had less trouble with Dell than any other major
vendor's systems.

Now, I don't make a habit of posting about the Great server, to terrible
outsourced service, or the quality of their systems, but there are always
going to be those that have problems and those that have great
experiences, but if Dell wasn't a reasonably good purchase it would not be
in the marketing position it currently is in.

--
spam999free@rrohio.com
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[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I'll admit, all computer companies have gone down hill in terms of service
and support. Also, Dell is not the worse. Their are a few on this group who
always defend Dell to no end.
"Leythos" <void@nowhere.lan> wrote in message
newsan.2005.03.01.01.29.42.610647@nowhere.lan...
> On Mon, 28 Feb 2005 20:11:03 -0500, Keith Hester wrote:
>>
>> Dell has fallen in service and quality. You are narrow
>> minded and ignore the facts. You are just another DellBot on this group.
>
> Keith, last year we purchase $1.8 million in servers, workstations, and
> network hardware for clients from Dell - in the clients name, not ours. In
> every case we purchased Gold support, even though the clients calls us and
> have us do the work, even when a Dell contracted repair person is sent.
>
> In all, in the last 5 years of working with Dell servers, workstations,
> and home computers, I've had less trouble with Dell than any other major
> vendor's systems.
>
> Now, I don't make a habit of posting about the Great server, to terrible
> outsourced service, or the quality of their systems, but there are always
> going to be those that have problems and those that have great
> experiences, but if Dell wasn't a reasonably good purchase it would not be
> in the marketing position it currently is in.
>
> --
> spam999free@rrohio.com
> remove 999 in order to email me
>