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XP Shutdown Nightmare

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Anonymous
May 14, 2005 12:07:26 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Our PC is dead. ???? My husband's PC would not auto-shutdown - it would
automatically restart every time. I used Microsoft article
http://support.microsoft.com/kb/311806/ to try and help me fix the
problem. It told me to go to the Advanced Settings under Startup and
Recovery and clear the Automatically Restart box under System Failure.
I did that and when I attempted shutdown I did get an error message
referencing a specific .sys file. I wrote it down and then when I tried
to restart the computer I found I couldn't --no power at all; the PC is
completely dead.

Two other things that I did before this happened:
1. In BIOS, I changed "Soft-shutdown" from Instant to Delay 4 seconds.
2. Under Control Panel, Power Options I changed the "When I press the
Power Button on my computer" option to Ask Me What To Do

I'm assuming the hard drive is still intact, but before I open the
case, I'd appreciate some feedback and ideas.

More about : shutdown nightmare

Anonymous
May 14, 2005 12:39:15 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Maurice,
Yes, I'm using the power push-button on the pc's case - but how do I
know if it has an on-off "rocker-switch". I've not heard of this type
power switch before. How do I know if it's in the OFF position. I guess
I can just play with it.

I'm A+ certified, so I understand well the issue of static electricity.
And I guess, as Shenan above suggested, I'll have to open the case if
playing with the power switch does not work. I understand that XP
should not be able to cause a power outtage, but the way that this
happened sure makes me wonder. If it is a loose cable or something with
the hardware - what a fluke to happen at exactly the time I'm messing
with XP!

If I can get power up, I'll go to BIOS first............ thanks for
your help.
Anonymous
May 14, 2005 1:00:47 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Yikes! It was the UPS - I can't believe I missed that........the power
light was green and I ASSUMED.....it's just like our router, sometimes
you have to power cycle these things...

Ok, now on to the stop error problem. :-)

I don't know what we non-MVP type people would do without these
Microsoft discussion groups. They are an invaluable tool.....thanks.
Related resources
Anonymous
May 14, 2005 2:20:06 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Are you using the power push-button on the pc's case? If this case has an on-off rocker-switch, push to OFF position, wait for say 20 or so seconds, power up again ---- but be prepared to get into Safe Mode of Windows to do some "tweaks".

I might suggest you make your first task to reset back the change you made in BIOS settings. (before jumping into Windows).

The hard drive is likely ok. And before you open the case, be sure to have anti-static protection, like a wrist-wrap & hopefully a plastic mat.
If you have not moved or added hardware inside the case, then there's no rush to get into it.

--
Maurice N
MVP Windows - Shell / User
-----

> Our PC is dead. ???? My husband's PC would not auto-shutdown - it
> would automatically restart every time. I used Microsoft article
> http://support.microsoft.com/kb/311806/ to try and help me fix the
> problem. It told me to go to the Advanced Settings under Startup and
> Recovery and clear the Automatically Restart box under System Failure.
> I did that and when I attempted shutdown I did get an error message
> referencing a specific .sys file. I wrote it down and then when I
> tried to restart the computer I found I couldn't --no power at all;
> the PC is completely dead.
>
> Two other things that I did before this happened:
> 1. In BIOS, I changed "Soft-shutdown" from Instant to Delay 4 seconds.
> 2. Under Control Panel, Power Options I changed the "When I press the
> Power Button on my computer" option to Ask Me What To Do
>
> I'm assuming the hard drive is still intact, but before I open the
> case, I'd appreciate some feedback and ideas.
Anonymous
May 14, 2005 2:46:47 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi Diane,

Look at the back of the case. Is there a rocker-type switch (marked 0/1) ? These are usually found with the better, more modern power supplies. Zero (0) is power off.
Worst case, you can unplug the main power cable from the power source. And btw, if you have a UPS make sure it has not tripped; if so, you need to reset it.

Recheck all your power connections, an may as well check on all cables from & to the pc. Including keyboard connections.
--
Maurice N
MVP Windows - Shell / User
-----

Dianne Aldridge wrote:
> Maurice,
> Yes, I'm using the power push-button on the pc's case - but how do I
> know if it has an on-off "rocker-switch". I've not heard of this type
> power switch before. How do I know if it's in the OFF position. I
> guess I can just play with it.
>
> I'm A+ certified, so I understand well the issue of static
> electricity. And I guess, as Shenan above suggested, I'll have to
> open the case if playing with the power switch does not work. I
> understand that XP should not be able to cause a power outtage, but
> the way that this happened sure makes me wonder. If it is a loose
> cable or something with the hardware - what a fluke to happen at
> exactly the time I'm messing with XP!
>
> If I can get power up, I'll go to BIOS first............ thanks for
> your help.
Anonymous
May 14, 2005 3:03:17 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

WTG ! Keep us posted on your progess.
--
Maurice N
MVP Windows - Shell / User
-----

Dianne Aldridge wrote:
> Yikes! It was the UPS - I can't believe I missed that........the power
> light was green and I ASSUMED.....it's just like our router, sometimes
> you have to power cycle these things...
>
> Ok, now on to the stop error problem. :-)
>
> I don't know what we non-MVP type people would do without these
> Microsoft discussion groups. They are an invaluable tool.....thanks.
May 14, 2005 3:51:22 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

If the computer has an "on-off rocker-switch" it would be near where the
power cord plugs in. A lot of computers these days don't, but it's
certainly worth a look. Assuming you verify power to the outlet and so
forth., it sounds like a probable power supply failure. It is an odd
coincidence, but if you find no bad connections that's certainly the next
thing to check.
--

"Dianne Aldridge" <d2aldridge@ev1.net> wrote in message
news:1116085155.884194.29770@g14g2000cwa.googlegroups.com...
> Maurice,
> Yes, I'm using the power push-button on the pc's case - but how do I
> know if it has an on-off "rocker-switch". I've not heard of this type
> power switch before. How do I know if it's in the OFF position. I guess
> I can just play with it.
>
> I'm A+ certified, so I understand well the issue of static electricity.
> And I guess, as Shenan above suggested, I'll have to open the case if
> playing with the power switch does not work. I understand that XP
> should not be able to cause a power outtage, but the way that this
> happened sure makes me wonder. If it is a loose cable or something with
> the hardware - what a fluke to happen at exactly the time I'm messing
> with XP!
>
> If I can get power up, I'll go to BIOS first............ thanks for
> your help.
>
!