G
Guest
Guest
Archived from groups: alt.internet.wireless (More info?)
I've had a Netgear DG834G since last November on a Pipex 1Mb ADSL
service. I have rung Netgear support only twice in all that time and
have only had to reset the router about 3 or 4 times.
I rang their support yesterday on a national rate 0870 number ( who
says it is expensive?).
The agent I spoke to may well have been in India but could have been
on Mars for all I care.
He was polite and helpful. I was on the phone for about 15 minutes.
Half of that time was taken up by him asking my details - email
address, router serial number etc. If I ever have to ring them again
I now have a customer number so that information won't need to be
supplied.
My query was about upgrading from 1.02 to 1.04 firmware. I was
advised to upgrade to 1.03 first which I did successfully. I'm now
running 1.04 and it is fine. My particular query about whether a
known issue in 1.03 had been resolved in 1.04 was answered in the
affirmative.
I'm glad I bought Netgear. It's quality kit, does the job I want with
no hassle and on those rare occasions when I have needed advice it has
been there promptly and cheaply. On both occasions I rang support, my
call was answered in less than 2 minutes of queuing time.
Well pleased and satisfied......(with Pipex as well....)
Filthy Rich
Music House
I've had a Netgear DG834G since last November on a Pipex 1Mb ADSL
service. I have rung Netgear support only twice in all that time and
have only had to reset the router about 3 or 4 times.
I rang their support yesterday on a national rate 0870 number ( who
says it is expensive?).
The agent I spoke to may well have been in India but could have been
on Mars for all I care.
He was polite and helpful. I was on the phone for about 15 minutes.
Half of that time was taken up by him asking my details - email
address, router serial number etc. If I ever have to ring them again
I now have a customer number so that information won't need to be
supplied.
My query was about upgrading from 1.02 to 1.04 firmware. I was
advised to upgrade to 1.03 first which I did successfully. I'm now
running 1.04 and it is fine. My particular query about whether a
known issue in 1.03 had been resolved in 1.04 was answered in the
affirmative.
I'm glad I bought Netgear. It's quality kit, does the job I want with
no hassle and on those rare occasions when I have needed advice it has
been there promptly and cheaply. On both occasions I rang support, my
call was answered in less than 2 minutes of queuing time.
Well pleased and satisfied......(with Pipex as well....)
Filthy Rich
Music House