Almost all Internet apps stopped working after SP2

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I recently installed SP 2 on this computer, because I had problems
connecting to secure websites. Now I can't connect to any websites, my
email doesn't work, yet I can access Usenet *only* using Agent.
I thought it might be a problem with DNS because I could still connect
to other computers on the Internet, including the web interface of my
router, but I can resolve and ping websites outside my network, I just
can't connect to them with IE or Firefox, or check my email. FTP
doesn't work either.

Randy R
4 answers Last reply
More about almost internet apps stopped working
  1. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    The Windows Firewall is turned on automatically when SP2 is installed - make
    sure there are no issues there with it blocking apps.

    Locke

    "Randy R" <nospam@rostie.net> wrote in message
    news:r6s791psbnohhvfgkpob7187pc1ujg6gcj@4ax.com...
    >I recently installed SP 2 on this computer, because I had problems
    > connecting to secure websites. Now I can't connect to any websites, my
    > email doesn't work, yet I can access Usenet *only* using Agent.
    > I thought it might be a problem with DNS because I could still connect
    > to other computers on the Internet, including the web interface of my
    > router, but I can resolve and ping websites outside my network, I just
    > can't connect to them with IE or Firefox, or check my email. FTP
    > doesn't work either.
    >
    > Randy R
  2. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Randy,

    Create a System Restore point and try resetting the Winsock using NETSH
    command-line. See the page below for more information:

    Repair/Reset Winsock settings:
    http://windowsxp.mvps.org/winsock.htm

    Note that the NETSH WINSOCK RESET command removes all the third-party LSPs
    and you may need to install them (for example.. Google Desktop Search) to
    enable the functionality of that 3rd party program.

    --
    Ramesh, Microsoft MVP
    Windows XP Shell/User
    http://windowsxp.mvps.org


    "Randy R" <nospam@rostie.net> wrote in message
    news:r6s791psbnohhvfgkpob7187pc1ujg6gcj@4ax.com...
    >I recently installed SP 2 on this computer, because I had problems
    > connecting to secure websites. Now I can't connect to any websites, my
    > email doesn't work, yet I can access Usenet *only* using Agent.
    > I thought it might be a problem with DNS because I could still connect
    > to other computers on the Internet, including the web interface of my
    > router, but I can resolve and ping websites outside my network, I just
    > can't connect to them with IE or Firefox, or check my email. FTP
    > doesn't work either.
    >
    > Randy R
  3. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    On Wed, 25 May 2005 17:33:29 +0530, "Ramesh, MS-MVP"
    <ramesh@online.mvps.org> wrote:

    >Randy,
    >
    >Create a System Restore point and try resetting the Winsock using NETSH
    >command-line. See the page below for more information:
    >
    >Repair/Reset Winsock settings:
    >http://windowsxp.mvps.org/winsock.htm
    >
    >Note that the NETSH WINSOCK RESET command removes all the third-party LSPs
    >and you may need to install them (for example.. Google Desktop Search) to
    >enable the functionality of that 3rd party program.

    Unfortunately this didn't help. The errors I get in Outlook Express
    are socket errors. I.E.
    "The connection to the server has failed. Account: 'nospam @
    Rostie.net', Server: 'smtp-server.kc.rr.com', Protocol: SMTP, Port:
    25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

    Is there anything else I can do short of reinstalling? The first thing
    I tried was to disable Windows Firewall. I don't understand why Agent
    works, but nothing else does, including other non-Microsoft apps,
    (except I can connect to the firewall via Internet Explorer.)

    When I connected the network cable from the computer directly to the
    cable modem, it couldn't get an ip address.

    I installed the netdiag utility and here is the output from it:

    C:\Program Files\Support Tools>netdiag

    ................................

    Computer Name: W16VK9RGALA9MRQ
    DNS Host Name: w16vk9rgala9mrq
    System info : Windows 2000 Professional (Build 2600)
    Processor : x86 Family 15 Model 2 Stepping 4, GenuineIntel
    List of installed hotfixes :
    Q147222


    Netcard queries test . . . . . . . : Passed
    [WARNING] The net card '1394 Net Adapter' may not be working
    because it has not receive
    d any packets.


    Per interface results:

    Adapter : Local Area Connection 2

    Netcard queries test . . . : Passed

    Host Name. . . . . . . . . : w16vk9rgala9mrq.kc.rr.com
    IP Address . . . . . . . . : 192.168.0.100
    Subnet Mask. . . . . . . . : 255.255.255.0
    Default Gateway. . . . . . : 192.168.0.1
    Dns Servers. . . . . . . . : 192.168.0.1


    AutoConfiguration results. . . . . . : Passed

    Default gateway test . . . : Passed

    NetBT name test. . . . . . : Passed
    [WARNING] At least one of the <00> 'WorkStation Service', <03>
    'Messenger Service',
    <20> 'WINS' names is missing.
    No remote names have been found.

    WINS service test. . . . . : Skipped
    There are no WINS servers configured for this interface.


    Global results:


    Domain membership test . . . . . . : Passed
    Dns domain name is not specified.
    Dns forest name is not specified.


    NetBT transports test. . . . . . . : Passed
    List of NetBt transports currently configured:
    NetBT_Tcpip_{8DEBC79A-5C98-4152-95EC-90D59BE528D3}
    1 NetBt transport currently configured.


    Autonet address test . . . . . . . : Passed


    IP loopback ping test. . . . . . . : Passed


    Default gateway test . . . . . . . : Passed


    NetBT name test. . . . . . . . . . : Passed
    [WARNING] You don't have a single interface with the <00>
    'WorkStation Service', <03> '
    Messenger Service', <20> 'WINS' names defined.


    Winsock test . . . . . . . . . . . : Passed


    DNS test . . . . . . . . . . . . . : Passed


    Redir and Browser test . . . . . . : Passed
    List of NetBt transports currently bound to the Redir
    NetBT_Tcpip_{8DEBC79A-5C98-4152-95EC-90D59BE528D3}
    The redir is bound to 1 NetBt transport.

    List of NetBt transports currently bound to the browser
    NetBT_Tcpip_{8DEBC79A-5C98-4152-95EC-90D59BE528D3}
    The browser is bound to 1 NetBt transport.


    DC discovery test. . . . . . . . . : Skipped


    DC list test . . . . . . . . . . . : Skipped


    Trust relationship test. . . . . . : Skipped


    Kerberos test. . . . . . . . . . . : Skipped


    LDAP test. . . . . . . . . . . . . : Skipped


    Bindings test. . . . . . . . . . . : Passed


    WAN configuration test . . . . . . : Skipped
    No active remote access connections.


    Modem diagnostics test . . . . . . : Passed

    IP Security test . . . . . . . . . : Passed
    Service status is: Started
    Service startup is: Automatic
    IPSec service is available, but no policy is assigned or active
    Note: run "ipseccmd /?" for more detailed information


    The command completed successfully

    C:\Program Files\Support Tools>
  4. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Randy,

    You receive a "Socket error: 10061, Error Number: 0x800ccc0e" error message
    when you try to send or receive e-mail in Outlook or in Outlook Express:
    http://support.microsoft.com/default.aspx?scid=kb;en-us;q191687

    How to perform advanced clean-boot troubleshooting in Windows XP:
    http://support.microsoft.com/default.aspx?scid=kb;en-us;316434


    --
    Ramesh, Microsoft MVP
    Windows XP Shell/User
    http://windowsxp.mvps.org


    "Randy R" <nospam@rostie.net> wrote in message
    news:bb7b915vsg4rmo1be2hta5pl8ha37emr5h@4ax.com...
    > On Wed, 25 May 2005 17:33:29 +0530, "Ramesh, MS-MVP"
    > <ramesh@online.mvps.org> wrote:
    >
    >>Randy,
    >>
    >>Create a System Restore point and try resetting the Winsock using NETSH
    >>command-line. See the page below for more information:
    >>
    >>Repair/Reset Winsock settings:
    >>http://windowsxp.mvps.org/winsock.htm
    >>
    >>Note that the NETSH WINSOCK RESET command removes all the third-party LSPs
    >>and you may need to install them (for example.. Google Desktop Search) to
    >>enable the functionality of that 3rd party program.
    >
    > Unfortunately this didn't help. The errors I get in Outlook Express
    > are socket errors. I.E.
    > "The connection to the server has failed. Account: 'nospam @
    > Rostie.net', Server: 'smtp-server.kc.rr.com', Protocol: SMTP, Port:
    > 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
    >
    > Is there anything else I can do short of reinstalling? The first thing
    > I tried was to disable Windows Firewall. I don't understand why Agent
    > works, but nothing else does, including other non-Microsoft apps,
    > (except I can connect to the firewall via Internet Explorer.)
    >
    > When I connected the network cable from the computer directly to the
    > cable modem, it couldn't get an ip address.
    >
    > I installed the netdiag utility and here is the output from it:
    >
    > C:\Program Files\Support Tools>netdiag
    >
    > ...............................
    >
    > Computer Name: W16VK9RGALA9MRQ
    > DNS Host Name: w16vk9rgala9mrq
    > System info : Windows 2000 Professional (Build 2600)
    > Processor : x86 Family 15 Model 2 Stepping 4, GenuineIntel
    > List of installed hotfixes :
    > Q147222
    >
    >
    > Netcard queries test . . . . . . . : Passed
    > [WARNING] The net card '1394 Net Adapter' may not be working
    > because it has not receive
    > d any packets.
    >
    >
    >
    > Per interface results:
    >
    > Adapter : Local Area Connection 2
    >
    > Netcard queries test . . . : Passed
    >
    > Host Name. . . . . . . . . : w16vk9rgala9mrq.kc.rr.com
    > IP Address . . . . . . . . : 192.168.0.100
    > Subnet Mask. . . . . . . . : 255.255.255.0
    > Default Gateway. . . . . . : 192.168.0.1
    > Dns Servers. . . . . . . . : 192.168.0.1
    >
    >
    > AutoConfiguration results. . . . . . : Passed
    >
    > Default gateway test . . . : Passed
    >
    > NetBT name test. . . . . . : Passed
    > [WARNING] At least one of the <00> 'WorkStation Service', <03>
    > 'Messenger Service',
    > <20> 'WINS' names is missing.
    > No remote names have been found.
    >
    > WINS service test. . . . . : Skipped
    > There are no WINS servers configured for this interface.
    >
    >
    > Global results:
    >
    >
    > Domain membership test . . . . . . : Passed
    > Dns domain name is not specified.
    > Dns forest name is not specified.
    >
    >
    > NetBT transports test. . . . . . . : Passed
    > List of NetBt transports currently configured:
    > NetBT_Tcpip_{8DEBC79A-5C98-4152-95EC-90D59BE528D3}
    > 1 NetBt transport currently configured.
    >
    >
    > Autonet address test . . . . . . . : Passed
    >
    >
    > IP loopback ping test. . . . . . . : Passed
    >
    >
    > Default gateway test . . . . . . . : Passed
    >
    >
    > NetBT name test. . . . . . . . . . : Passed
    > [WARNING] You don't have a single interface with the <00>
    > 'WorkStation Service', <03> '
    > Messenger Service', <20> 'WINS' names defined.
    >
    >
    > Winsock test . . . . . . . . . . . : Passed
    >
    >
    > DNS test . . . . . . . . . . . . . : Passed
    >
    >
    > Redir and Browser test . . . . . . : Passed
    > List of NetBt transports currently bound to the Redir
    > NetBT_Tcpip_{8DEBC79A-5C98-4152-95EC-90D59BE528D3}
    > The redir is bound to 1 NetBt transport.
    >
    > List of NetBt transports currently bound to the browser
    > NetBT_Tcpip_{8DEBC79A-5C98-4152-95EC-90D59BE528D3}
    > The browser is bound to 1 NetBt transport.
    >
    >
    > DC discovery test. . . . . . . . . : Skipped
    >
    >
    > DC list test . . . . . . . . . . . : Skipped
    >
    >
    > Trust relationship test. . . . . . : Skipped
    >
    >
    > Kerberos test. . . . . . . . . . . : Skipped
    >
    >
    > LDAP test. . . . . . . . . . . . . : Skipped
    >
    >
    > Bindings test. . . . . . . . . . . : Passed
    >
    >
    > WAN configuration test . . . . . . : Skipped
    > No active remote access connections.
    >
    >
    > Modem diagnostics test . . . . . . : Passed
    >
    > IP Security test . . . . . . . . . : Passed
    > Service status is: Started
    > Service startup is: Automatic
    > IPSec service is available, but no policy is assigned or active
    > Note: run "ipseccmd /?" for more detailed information
    >
    >
    > The command completed successfully
    >
    > C:\Program Files\Support Tools>
    >
    >
    >
    >
    >
    >
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