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Help please - Failed to install new graphics card

Forum Graphic & Displays : Graphics Cards - Help please - Failed to install new graphics card

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m1a1   11-21-2004 at 07:37:28 AM

I bought a Ati 9550 graphics card but failed to install. Here is what I have done:
1. uninstalled existing drivers and reboot
2. power off and remove existing card Geforce 400
3. insert new card
4. power on and install new drivers as instructed
5. reboot the system as instructed
6. unable to enter xp, the screen hang

What's wrong? What is the correct installation procedure? Thanks in advance for help.

Regards,

Ken

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RichPLS   11-21-2004 at 07:42:23 AM
- 0 +

First verify 9550 is seated properly, if it is...
You could have a bad card...
Even left over drivers should not cause this, I do not think.

<font color=red><pre>\\//__________________________________
And the sign says "You got to have a membership card to get inside" Huh
So I got me a pen and paper And I made up my own little sign</pre><p></font color=red>

Reply to RichPLS
GeneticWeapon   11-21-2004 at 08:33:53 AM
- 0 +

While the system is booting(with new card installed) press f5 and go into safe mode. Flush your system with a driver cleaner, and get your new drivers installed.

Dont get frustrated.


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Reply to GeneticWeapon
rx7000   11-21-2004 at 08:49:16 AM
- 0 +

Isnt safe mode f8?

Asus p4c800 Deluxe,1 Gig Mushkin PC3200 Dual Channel Level II V2,Pentium 4 3.0 512k 800fsb HT, Thermaltake Xaser III, Thermaltake Spark 7+, Sound Blaster Audigy2 ZS Platinum Pro, eVGA GeForce 6800 GT

Reply to rx7000
m1a1   11-21-2004 at 10:10:04 AM
- 0 +

What kind of driver cleaner? How can I get it? Thanks

Reply to m1a1
rx7000   11-21-2004 at 10:14:38 AM
- 0 +

www.guru3d.com http://www.drivercleaner.net

Its called driver cleaner / cab cleaner. On www.guru3d.com there is a very good walk threw on how to use driver cleaner.

Basically uninstall your video card drivers, restart in safemode, run driver cleaner on your respective driver type (ati, nvidia etc), Use cab cleaner to clean out your windows driver storage files. Disable your internet connection, restart windows normal, install the new drivers, and walla.

Asus p4c800 Deluxe,1 Gig Mushkin PC3200 Dual Channel Level II V2,Pentium 4 3.0 512k 800fsb HT, Thermaltake Xaser III, Thermaltake Spark 7+, Sound Blaster Audigy2 ZS Platinum Pro, eVGA GeForce 6800 GT

Reply to rx7000
m1a1   11-21-2004 at 10:26:48 AM
- 0 +

Thanks. I am going to do it right now.

Reply to m1a1
rx7000   11-21-2004 at 10:38:50 AM
- 0 +

No problem, im going to be up for awhile, I'll keep checking back and find out how you made out.

Asus p4c800 Deluxe,1 Gig Mushkin PC3200 Dual Channel Level II V2,Pentium 4 3.0 512k 800fsb HT, Thermaltake Xaser III, Thermaltake Spark 7+, Sound Blaster Audigy2 ZS Platinum Pro, eVGA GeForce 6800 GT

Reply to rx7000
m1a1   11-21-2004 at 11:32:21 AM
- 0 +

I followed what you told me and I also read the readme file very carefully. I clean up cab file and drivers. Unfortunately, it still hang up and unable to enter xp.

May be I should not change to the camp of Ati. I feel frustrated. I do appreciate your help. But I don't know what I can do now.

Reply to m1a1
m1a1   11-21-2004 at 11:45:12 AM
- 0 +

I am thinking to return the Ati one and get a Nivedia

Reply to m1a1
rx7000   11-21-2004 at 12:04:38 PM
- 0 +

Do you have onboard graphics, or did you previously have another card? If you do, pull out the card and revert to your previous card to make sure thats still working fine, if you can eliminate the option that your agp slot is bad then that would be one less suspect item. Like someone said if you can test the card in another computer that would likley tell you the problem but if you dont have another computer, then that eliminates that possibility.

If you can eliminate drivers / crappy install, bad agp slot, wanting power supply, then I guess your last safe assumption would be the card. If you havnt already maybe you could call their tech support and confirm whats wrong then send it in for a rma, or return it and get a new card.

Asus p4c800 Deluxe,1 Gig Mushkin PC3200 Dual Channel Level II V2,Pentium 4 3.0 512k 800fsb HT, Thermaltake Xaser III, Thermaltake Spark 7+, Sound Blaster Audigy2 ZS Platinum Pro, eVGA GeForce 6800 GT

Reply to rx7000
RichPLS   11-21-2004 at 04:55:28 PM
- 0 +

Do you have or know someone with an AGP slot to try the new vid card in?
You wouldn't need to install any drivers, just insert it and see if it will boot. It could be just a bad vid card.

<font color=red><pre>\\//__________________________________
And the sign says "You got to have a membership card to get inside" Huh
So I got me a pen and paper And I made up my own little sign</pre><p></font color=red>

Reply to RichPLS
rx7000   11-21-2004 at 05:11:41 PM
- 0 +

Every company makes a bad card here or there to, dont let that neccesarily influence your down the road graphics card decision.

Asus p4c800 Deluxe,1 Gig Mushkin PC3200 Dual Channel Level II V2,Pentium 4 3.0 512k 800fsb HT, Thermaltake Xaser III, Thermaltake Spark 7+, Sound Blaster Audigy2 ZS Platinum Pro, eVGA GeForce 6800 GT

Reply to rx7000
Silver Graphics badge TheGreatGrapeApe   11-21-2004 at 08:42:03 PM
- 0 +

Well first thing, list your MOBO.

If it's unable to support 1.5v 4x/8x, then you won't be able to use that card, nor many other new cards.

I don't think it's ATI many people here had no problem with them. It's usually user error, but without more info it's tough to figure out what that error is.

nVidia's sticky drivers was a likely culprit, but if youremoved them all then there's something else going on.


- You need a licence to buy a gun, but they'll sell anyone a stamp <i>(or internet account)</i> ! - <font color=green>RED </font color=green> <font color=red> GREEN</font color=red> GA to SK :evil:

Reply to TheGreatGrapeApe
m1a1   11-22-2004 at 08:10:22 AM
- 0 +

Thanks everyone for your prompt feedback.

I brought the card to the shop yesterday and they showed me that it is ok. It can be installed in their PC without any problem. I understand that there must be some drivers in my PC which caused conflicts with Ati drivers. The sales person suggest me to reinstall XP. This is true of course! Since I already followed your instructions to use the cab and drivers cleaner to flush the old drivers before the installation of new drivers, I really didn't want to waste extra time to figure out which old driver or existing drivers (e.g. photoshop) caused the problem. And my primary harddisk is almost full (only 4G free space), I decided to buy a new harddisk (120G) and reinstall XP. Finally, everything is fine. The Ati card works.

Once again, thanks for all of your help.

The only problem left is that the driver for the device "SM Bus Controller" has problem. Can anyone tell me what is it about? How can I get the driver?

Thanks

Ken

Reply to m1a1
rx7000   11-22-2004 at 08:15:47 AM
- 0 +

I run Xp Pro and just looked threw device manager and cant find anything relating to sm bus controller, could you be more specific??

Congratulations on the working of your new graphics card!!!!!

Asus p4c800 Deluxe,1 Gig Mushkin PC3200 Dual Channel Level II V2,Pentium 4 3.0 512k 800fsb HT, Thermaltake Xaser III, Thermaltake Spark 7+, Sound Blaster Audigy2 ZS Platinum Pro, eVGA GeForce 6800 GT<P ID="edit"><FONT SIZE=-1><EM>Edited by Rx7000 on 11/22/04 02:17 AM.</EM></FONT></P>

Reply to rx7000
m1a1   11-22-2004 at 08:24:53 AM
- 0 +

It is under the type "Other Device". Both have a yellow "?" at the left hand side. I guess the device manager even unable to identify what kind of device it is.

Thanks.

Reply to m1a1
rx7000   11-22-2004 at 08:33:34 AM
- 0 +

It probably has a conflict with something else, does anything else have the yellow !.

Asus p4c800 Deluxe,1 Gig Mushkin PC3200 Dual Channel Level II V2,Pentium 4 3.0 512k 800fsb HT, Thermaltake Xaser III, Thermaltake Spark 7+, Sound Blaster Audigy2 ZS Platinum Pro, eVGA GeForce 6800 GT

Reply to rx7000
m1a1   11-22-2004 at 08:46:56 AM
- 0 +

No. I am worry something wrong in the motherboard. I use Asus P4P8X.

Regards,

Ken

Reply to m1a1
rx7000   11-22-2004 at 10:44:08 AM
- 0 +

Did you check for any bios updates? Maybe that would help solve something.

Asus p4c800 Deluxe,1 Gig Mushkin PC3200 Dual Channel Level II V2,Pentium 4 3.0 512k 800fsb HT, Thermaltake Xaser III, Thermaltake Spark 7+, Sound Blaster Audigy2 ZS Platinum Pro, eVGA GeForce 6800 GT

Reply to rx7000
m1a1   11-22-2004 at 01:59:26 PM
- 0 +

Good idea. I will take a look.

Thanks.

Ken

Reply to m1a1
m1a1   11-22-2004 at 02:30:55 PM
- 0 +

I search on the web for SM Bus Controller and found a solution:

http://www.driverforum.com/controller4/3364.html

I followed his instruction to download the following file and installed it. The problem solved after restart of XP.

INF Update Utility [INFINST.EXE

Many thanks for your help and advice.

Regards,

Ken

Reply to m1a1
rx7000   11-22-2004 at 02:44:26 PM
- 0 +

Awsome, glad your computers back to normal and enjoy your new card.

(If you get bored go to the post half life benchys here forum topic and post yours)

Asus p4c800 Deluxe,1 Gig Mushkin PC3200 Dual Channel Level II V2,Pentium 4 3.0 512k 800fsb HT, Thermaltake Xaser III, Thermaltake Spark 7+, Sound Blaster Audigy2 ZS Platinum Pro, eVGA GeForce 6800 GT

Reply to rx7000
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