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Acer aspire 5560g hangs on restart

Last response: in Laptop Tech Support
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September 3, 2012 2:38:29 AM

I have an Acer Aspire 5560G Laptop AMD Quad-Core A6-3400M processor. I had to re-install Windows 7 Home Premium 64 bit from a genuine Windows 7 OEM disc because the previous owner of the laptop had deleted the hidden recovery partition. After the install I downloaded all the necessary drivers from the Acer website including the latest Bios. The problem I am having is that the laptop freezes on restarts. I have to hold down the power button to shut the computer down and then restart every time after installing updates or software that requires a restart.
I have contacted Acer support with the problem and their answer was to send the laptop in for service and re-imaging of the hidden partition at a cost of $109.00. Apparently, Acer is well aware of this problem and with the only solution being to reimage the hidden partition. I find that hard to believe since the image should be the same as Windows 7 OEM version with all the necessary drivers. There must be some other problem to cause the freezing. Any suggestions would be much appreciated.

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September 5, 2012 7:40:21 PM

siggyinbrizzy said:
I have an Acer Aspire 5560G Laptop AMD Quad-Core A6-3400M processor. I had to re-install Windows 7 Home Premium 64 bit from a genuine Windows 7 OEM disc because the previous owner of the laptop had deleted the hidden recovery partition. After the install I downloaded all the necessary drivers from the Acer website including the latest Bios. The problem I am having is that the laptop freezes on restarts. I have to hold down the power button to shut the computer down and then restart every time after installing updates or software that requires a restart.
I have contacted Acer support with the problem and their answer was to send the laptop in for service and re-imaging of the hidden partition at a cost of $109.00. Apparently, Acer is well aware of this problem and with the only solution being to reimage the hidden partition. I find that hard to believe since the image should be the same as Windows 7 OEM version with all the necessary drivers. There must be some other problem to cause the freezing. Any suggestions would be much appreciated.


Hi!

I have the same notebook and I had the same problem, but I managed to solve it.

The Microsoft Windows operating system offers 2 architectures for partitioning disk drives into usable areas to store data. The 2 approaches differ with how they track the mapping of physical disk sectors to logical block numbers. The original method of partitioning disks is referred to as MBR (Master Boot Record) which was developed during the 1980’s. Although widely accepted, this scheme has many shortcomings including partitions being limited to 2TB (terabytes) in size.
As disk capacity has increased to over a terabyte, a new partition architecture developed in the late 1990’s called GPT (GUID Partition Table) was created to accommodate the larger partition sizes. In addition to size, GPT disks also offer more partitions and greater resilience to corruption.

(More: http://www.petri.co.il/gpt-vs-mbr-based-disks.htm)

The problem is, that the ACER Aspire 5560G model somehow (don't ask how {maybe BIOS related?}) can't shut down properly (freeze) when the OS is installed in a GPT partition style. Because of the 5560G is a UEFI/EFI based system, Windows can only be installed to GPT disk. If you manually convert the drive to MBR during installation (Shift + 10), it won't work, because the Windows installer will say: "Windows cannot be installed to this disk. The selected disk has an MBR partition table. On EFI systems, Windows can only be installed to GPT disks."

The solution is a little bit weird. (don't ask why)
If you DON'T press a key during the "Press any key to boot from CD or DVD..." message when you boot, the Windows installer will install the OS in MBR partition style and the notebook will work without any problem. :) 

http://0.tqn.com/d/pcsupport/1/0/b/4/-/-/windows-7-star...

If you already have an OS on the HDD/SSD, the Win7 installer won't boot (even, when you set the CD/DVD drive first in the boot sequence in the BIOS) because you doesn't pressed a key during the message (see picture above), so the installed OS will load. You have to run the installer as normal (press a key during the message) and when you reach the part where you can partition / delete / format the drive, press delete on every partition you have. You should see something like this (unallocated space):

http://0.tqn.com/d/pcsupport/1/0/d/5/-/-/windows-7-inst...

Then quit from the installer (its possible that the system will freeze during reboot) and re-run the Win7 installer with the above described "don't press anything during the message" method. :) 

I hope it helped and will work for you.

DH
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September 6, 2012 5:44:42 AM

Thank you for your assistance, your solution is excellent and the problem is solved.
Thank You!!!
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September 13, 2012 7:10:15 AM

Best answer selected by siggyinbrizzy.
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December 21, 2013 6:30:04 PM

Man I logged in just to say thanks man I don't know how you figured it out but I had to sign up to say thanks. :D 
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May 31, 2014 6:44:49 AM

I also logged in just to say thank you! We've been fighting with a laptop for several days.
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