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Why would setting no playback device when sound card is there

Last response: in Laptops & Notebooks
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September 13, 2012 5:44:27 PM

My Windows XP Dell Inspiron E1505 has two log ins. One of them audio works, the other , it does'nt. When I look at the control panel under the log in that has no sound, under audio, it says no device found, its grayed out. Any suggestion or solutions? I know the sound card works very well on the other login.
a b D Laptop
September 13, 2012 6:06:00 PM

are the drivers installed in the device manager in the profile that has no audio?
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September 13, 2012 6:48:04 PM

yes, it shows SigmaTel Audio
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September 13, 2012 6:50:11 PM

the profile that has audio shows SigmaTel Audio, and the other one shows blank- no audio device detected
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