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Dell Tech Support

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Anonymous
March 15, 2005 11:23:20 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Does anyone know how to get real, English speaking knowledgeable tech
support from Dell? Is there a secret phone number somewhere? Is their only
tech support grad school drop-outs in India? I cannot believe this company
is still in business with the worse than nothing "tech support" they
provide. They should be sued for their false TV advertising for showing a
young, knowledgeable American tech support guy talking on the phone. What a
bunch of bullshit.

More about : dell tech support

Anonymous
March 16, 2005 10:42:55 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

> They should be sued for their false TV advertising for showing a
> young, knowledgeable American tech support guy talking on the phone.

What does a "knowledgeable American tech support guy" look like? *rolls
eyes*

Take off that white hood of yours, you'll see a lot better without it when
it's not narrowing down your field of vision. :D 
Anonymous
March 16, 2005 10:42:56 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Lenny" <you@wish.haha> wrote in message
news:3sRZd.19758$d5.149081@newsb.telia.net...
>
>> They should be sued for their false TV advertising for showing a
>> young, knowledgeable American tech support guy talking on the phone.
>
> What does a "knowledgeable American tech support guy" look like? *rolls
> eyes*
>
> Take off that white hood of yours, you'll see a lot better without it when
> it's not narrowing down your field of vision. :D 
>


That's right. If he's not careful, with that kind of attitude he might wind
up being the senior senator from WV.....
Related resources
Anonymous
March 16, 2005 12:17:18 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Another troll...BOHICA!

Ted Zieglar

"rila" <dlcs1944@hotmail.com> wrote in message
news:xf6dnQ21MfMKBarfRVn-ow@comcast.com...
> Does anyone know how to get real, English speaking knowledgeable tech
> support from Dell? Is there a secret phone number somewhere? Is their
only
> tech support grad school drop-outs in India? I cannot believe this
company
> is still in business with the worse than nothing "tech support" they
> provide. They should be sued for their false TV advertising for showing a
> young, knowledgeable American tech support guy talking on the phone. What
a
> bunch of bullshit.
>
>
Anonymous
March 16, 2005 1:04:31 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

>Take off that white hood of yours, you'll see a
> lot better without it when it's not narrowing
> down your field of vision. :D 

Oh, so if someone wants and has a right to expect good Dell tech
support, they are now considered prejudiced? Then I guess there are a
LOT of people wearing white hoods these days!

Yes, this has been discussed on here but no answers were given that
would help someone who buys for the home unless we want to resort to
lying and pretending we are a business. It would seem the cherished
Gold Tech Support is not for the lowly homeowner and I say "lowly"
because that would seem Dell's classification since they save their best
support for business owners, from what I have read and understand.
Dell's advertising still indicates one can expect to receive good tech
support and to also be able to understand the person speaking. I could
care less about the nationality of the tech but I do have to be able to
understand the person and feel assured he has qualified knowledge of
Dell computers.

The poster asked a sensible question and if someone has a logical
answer, it could be a help to many of us.

Bea
March 16, 2005 3:34:59 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <8028-4238590F-585@storefull-3253.bay.webtv.net>, bsmp59
@webtv.net says...
> >Take off that white hood of yours, you'll see a
> > lot better without it when it's not narrowing
> > down your field of vision. :D 
>
> Oh, so if someone wants and has a right to expect good Dell tech
> support, they are now considered prejudiced? Then I guess there are a
> LOT of people wearing white hoods these days!
>
> Yes, this has been discussed on here but no answers were given that
> would help someone who buys for the home unless we want to resort to
> lying and pretending we are a business. It would seem the cherished
> Gold Tech Support is not for the lowly homeowner and I say "lowly"
> because that would seem Dell's classification since they save their best
> support for business owners, from what I have read and understand.
> Dell's advertising still indicates one can expect to receive good tech
> support and to also be able to understand the person speaking. I could
> care less about the nationality of the tech but I do have to be able to
> understand the person and feel assured he has qualified knowledge of
> Dell computers.
>
> The poster asked a sensible question and if someone has a logical
> answer, it could be a help to many of us.

The answer is NO. There is no number that a consumer can call that will
gaurantee that the call is handled in the U.S.

However, as someone who works in a Dell call center in the U.S. I can
tell you that just because you get someone in the U.S., it doesn't mean
they're knowledgable. Half the people in our call center use the
decision trees as much if not more so than they do overseas. And half
of those overseas that I have dealt with on a regular basis are just as,
if not more, knowledgable about Dell computers than anyone working in
the U.S. call centers.

Just because they don't speak english as well, does not mean they're
stupid.

If you want a 100% gaurantee that the person your talking to knows
everything about your computer and how to fix it, buy it from a local
store or have a local consultant build it for you. Buying from Dell,
Gateway, IBM, HP/Compaq or any other mass retailer is NOT going to get
you what you want.

And if you really believe that you have to LIE to purchase a computer
from the business division, then you're an idiot. I do not have a
business license and I have purchased several computers from the
business division. When asked for my business name I simply give them
my own name and tell them that I do business under my own name. It is
the truth since I sell a few things on eBay now and again and I do my
taxes and accounting on my computer.

Additionally, if you order your computer from the Dell web site on the
small business side you are NEVER asked by anyone for your business
name. The web site asks for it, but again, you simply fill in your own
name. The only time you will be asked for a Federal Tax ID is if you
want to purchase it with no tax for resell.

So get off your little bullshit wagon and join the rest of us in the
real world.

** Dave **
Anonymous
March 16, 2005 4:55:44 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

>However, as someone who works in a Dell call
> center in the U.S. I can tell you that just
> because

Wow! Now I know I must buy a Dell. I am so impressed by it's workers
and how well they are trained to respond to individuals, if YOU are
truly an employee.

You managed to call me an "idiot" when you could have been more
professional and that "wagon" you referred to must be the one you sit in
when you are doing your job for Dell. MY wagon is very clean because I
don't pretend to do business just to buy a computer.

I do not agree with you that doing my taxes on my computer equates it to
being a business. If you do, good for you. But then again, you work
for Dell so you must have a different set of rules to live by than I do.
Have a nice day! BTW, have you ever heard of Dale Carnegie?

Bea
Anonymous
March 16, 2005 5:13:03 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

bsmp59@webtv.net (Bea xx) wrote in news:8028-4238590F-585@storefull-
3253.bay.webtv.net:

> Yes, this has been discussed on here but no answers were given that
> would help someone who buys for the home unless we want to resort to
> lying and pretending we are a business.

Well, unfortunately that *IS* the answer.

It's not really a matter of "Lying" though, it's a matter of what the
service tag classifies the machine as - If the service tag belongs to an
Optiplex or Latitude, it's presumed to be a business. If it's an
Inspiron or Dimension, it's presumed to be a home user and is routed
accordingly.

I don't see support for the home user ever getting any better, because
it's not really MEANT to be first-rate technical support, it's meant to
handle calls from people who don't know how to plug in a mouse, which is
what 99% of their consumer calls are like. I've worked on hotlines (not
Dell's) before, you wouldn't believe the quantitity of inane calls. I
don't know how they can handle it even as well as they do. Believe me,
technically oriented questions like we see on this newsgroup are
statistically an insignificant minority of the calls that a PC call
center gets. They have to plan their resources for what they typically
get.

(And before I get flamed, I'm not deriding that abilities of any home
users here - Anyone who has even the minimum wherewithal to be reading
this newsgroup is IMHO above the level of the general public that these
call centers TYPICALLY have to deal with)

I personally have had decent (Not perfect, but decent) support from
Dell. But then my home machines are an Optiplex GX240 and a Latitude
C640 notebook, which probably gets me routed to business-level support
just based on what the machines are.

- FM -
Anonymous
March 16, 2005 6:37:55 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Just for the record, I bought all my Dell computers from the Small Business
Division and I have never been in business. I admit it. So come get me,
Dell. I scammed you. Come get me. I dare you.

Ted Zieglar

"Fred Mau" <fred-dot-mau@comcast.net> wrote in message
news:Xns961B7C439AA68freddotmaucomcastnet@216.196.97.131...
> bsmp59@webtv.net (Bea xx) wrote in news:8028-4238590F-585@storefull-
> 3253.bay.webtv.net:
>
> > Yes, this has been discussed on here but no answers were given that
> > would help someone who buys for the home unless we want to resort to
> > lying and pretending we are a business.
>
> Well, unfortunately that *IS* the answer.
>
> It's not really a matter of "Lying" though, it's a matter of what the
> service tag classifies the machine as - If the service tag belongs to an
> Optiplex or Latitude, it's presumed to be a business. If it's an
> Inspiron or Dimension, it's presumed to be a home user and is routed
> accordingly.
>
> I don't see support for the home user ever getting any better, because
> it's not really MEANT to be first-rate technical support, it's meant to
> handle calls from people who don't know how to plug in a mouse, which is
> what 99% of their consumer calls are like. I've worked on hotlines (not
> Dell's) before, you wouldn't believe the quantitity of inane calls. I
> don't know how they can handle it even as well as they do. Believe me,
> technically oriented questions like we see on this newsgroup are
> statistically an insignificant minority of the calls that a PC call
> center gets. They have to plan their resources for what they typically
> get.
>
> (And before I get flamed, I'm not deriding that abilities of any home
> users here - Anyone who has even the minimum wherewithal to be reading
> this newsgroup is IMHO above the level of the general public that these
> call centers TYPICALLY have to deal with)
>
> I personally have had decent (Not perfect, but decent) support from
> Dell. But then my home machines are an Optiplex GX240 and a Latitude
> C640 notebook, which probably gets me routed to business-level support
> just based on what the machines are.
>
> - FM -
>
>
>
>
Anonymous
March 16, 2005 10:03:00 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Wed, 16 Mar 2005 12:34:59 -0600, Dave wrote:
>
> Just because they don't speak english as well, does not mean they're
> stupid.

I agree, but in many instances the language barrier presents a BIG
problem. What a US customer might call a disk drive or some other part
might not been understood by the tech from a non-US based company.

At the same time, most US support people are as easy to "understand" as
anyone else you run into in the US. Most foreign support workers (even
those in the US) are often very hard to understand.

Now, don't get your shorts in a bunch, I have a off-shore development team
with more than 120 people in it, and I also have trouble getting my
ideas/point into a form that the entire team understands the first time,
and I've been working with them for several years. It's not just support
people, it's any person that doesn't speak your language/slang as their
primary language (and the reverse is also true).


--
spam999free@rrohio.com
remove 999 in order to email me
Anonymous
March 17, 2005 12:16:33 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

> Oh, so if someone wants and has a right to expect good Dell tech
> support, they are now considered prejudiced?

If what one means by "good tech support" is tech support delivered by
someone that does not look indian, then the answer to your question would be
yes.

> Then I guess there are a
> LOT of people wearing white hoods these days!

Yeah, there's a lot of people prejudiced against people with colored skin -
which ironically IS what an american actually looks like. So the joke's on
you today, Bea. ;-)
Anonymous
March 17, 2005 2:03:21 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I am from the South...if I have to talk to someone with a big-o Yankee
accent (i.e. states that start with "New") I can hardly understand them!

It is just hard to tune our ears to "foreign" accents!


"Leythos" <void@nowhere.lan> wrote in message
news:p an.2005.03.16.19.07.32.347112@nowhere.lan...
> On Wed, 16 Mar 2005 12:34:59 -0600, Dave wrote:
>>
>> Just because they don't speak english as well, does not mean they're
>> stupid.
>
> I agree, but in many instances the language barrier presents a BIG
> problem. What a US customer might call a disk drive or some other part
> might not been understood by the tech from a non-US based company.
>
> At the same time, most US support people are as easy to "understand" as
> anyone else you run into in the US. Most foreign support workers (even
> those in the US) are often very hard to understand.
>
> Now, don't get your shorts in a bunch, I have a off-shore development team
> with more than 120 people in it, and I also have trouble getting my
> ideas/point into a form that the entire team understands the first time,
> and I've been working with them for several years. It's not just support
> people, it's any person that doesn't speak your language/slang as their
> primary language (and the reverse is also true).
>
>
> --
> spam999free@rrohio.com
> remove 999 in order to email me
>
Anonymous
March 17, 2005 1:56:24 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

>Yeah, there's a lot of people prejudiced
> against people with colored skin - which
> ironically IS what an american actually looks
> like. So the joke's on you today, Bea. ;-)

Can't pass this one up, Lenny because unless you have a video set up in
my place and can see me, "the joke's on you".<g

Many races have dark skin and I don't agree there is still a "lot" of
prejudice against such people unless they bring it on themselves by
their attitudes. "Respect is Earned, not Given" and those who live by
this rule can find respect even if they are little purple people, IMO.

Bea
Anonymous
March 17, 2005 2:18:20 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Yes, all those people from New Mexico are REALLY hard to understand.


"Cathy De Viney" <NOSPAM.ccdeviney@cox.net> wrote in message
news:zc8_d.1538$Qz.144@okepread05...
>I am from the South...if I have to talk to someone with a big-o Yankee
>accent (i.e. states that start with "New") I can hardly understand them!
>
> It is just hard to tune our ears to "foreign" accents!
>
Anonymous
March 17, 2005 2:55:03 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Wed, 16 Mar 2005 23:03:21 -0600, Cathy De Viney wrote:
>
> I am from the South...if I have to talk to someone with a big-o Yankee
> accent (i.e. states that start with "New") I can hardly understand them!
>
> It is just hard to tune our ears to "foreign" accents!

It's a big difference between talking to someone from Massachusetts and
talking to someone from India or Germany or China or other places where
their native language is not American English.


--
spam999free@rrohio.com
remove 999 in order to email me
Anonymous
March 17, 2005 3:23:26 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Many races have dark skin and I don't agree there is still a "lot" of
prejudice against such people unless they bring it on themselves by their
attitudes."

Here on Earth things are very different, unfortunately.

Ted Zieglar

"Bea xx" <bsmp59@webtv.net> wrote in message
news:10282-4239B6B8-734@storefull-3252.bay.webtv.net...
> >Yeah, there's a lot of people prejudiced
> > against people with colored skin - which
> > ironically IS what an american actually looks
> > like. So the joke's on you today, Bea. ;-)
>
> Can't pass this one up, Lenny because unless you have a video set up in
> my place and can see me, "the joke's on you".<g
>
> Many races have dark skin and I don't agree there is still a "lot" of
> prejudice against such people unless they bring it on themselves by
> their attitudes. "Respect is Earned, not Given" and those who live by
> this rule can find respect even if they are little purple people, IMO.
>
> Bea
>
Anonymous
March 17, 2005 4:08:53 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:0Id_d.190217$JF2.35620@tornado.tampabay.rr.com...
> Yes, all those people from New Mexico are REALLY hard to understand.
>
>


What'd y'all say? I can't quite hardly hear yew....


Stew
Anonymous
March 17, 2005 4:44:41 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Lenny" <you@wish.haha> wrote in message
news:3sRZd.19758$d5.149081@newsb.telia.net...
>
> > They should be sued for their false TV advertising for showing a
> > young, knowledgeable American tech support guy talking on the phone.
>
> What does a "knowledgeable American tech support guy" look like? *rolls
> eyes*
>
> Take off that white hood of yours, you'll see a lot better without it when
> it's not narrowing down your field of vision. :D 
>
>
"What does a "knowledgeable American tech support guy" look like?"
Surely you have seen their commercials where an old guy is laying in bed
calling Dell tech support at 2 a.m. The tech chats with him for awhile.
The guy just wanted to make sure they were there when needed. That is what
I am talking about--the tech in the commercial. I am not racist at all. I
don't care if the tech support guy is pink with purple polka dots and
resides on Mars as long as he can communicate with me in my language. I
bought the computer in the USA, so I expect that language to be English
unless or until they change our official language. When I have to tell a
guy how to spell "Clover" (part of my address), I thin there is a huge
language problem. I should not have to speak their native language,
whatever it is, in order to communicate my tech support needs. If you think
that means I am wearing a white hood, then so be it. That's your problem,
not mine.
Anonymous
March 17, 2005 7:50:27 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

New Mexicans....Old Mexicans....can be hard to understand....as I am sure it
is hard for them to understand me :-)

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:0Id_d.190217$JF2.35620@tornado.tampabay.rr.com...
> Yes, all those people from New Mexico are REALLY hard to understand.
>
>
> "Cathy De Viney" <NOSPAM.ccdeviney@cox.net> wrote in message
> news:zc8_d.1538$Qz.144@okepread05...
>>I am from the South...if I have to talk to someone with a big-o Yankee
>>accent (i.e. states that start with "New") I can hardly understand them!
>>
>> It is just hard to tune our ears to "foreign" accents!
>>
>
>
Anonymous
March 17, 2005 8:53:10 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Cathy De Viney" <NOSPAM.ccdeviney@cox.net> wrote in message
news:%Qn_d.1564$Qz.377@okepread05...
> New Mexicans....Old Mexicans....can be hard to understand....as I am sure
> it is hard for them to understand me :-)
>


Cathy,

Unless you're from the (true) deep south, I understand you perfectly.

Now Scales, on the other hand, I've been trying for about 4 years to
understand ;-)

My brother is serving time in New Jersey, guilty of having married above the
Mason/Dixon as well as being a social climber. heh heh


Stew
Anonymous
March 19, 2005 2:31:14 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <pan.2005.03.17.11.59.43.515850@nowhere.lan>,
void@nowhere.lan says...
> On Wed, 16 Mar 2005 23:03:21 -0600, Cathy De Viney wrote:
> >
> > I am from the South...if I have to talk to someone with a big-o Yankee
> > accent (i.e. states that start with "New") I can hardly understand them!
> >
> > It is just hard to tune our ears to "foreign" accents!
>
> It's a big difference between talking to someone from Massachusetts and
> talking to someone from India or Germany or China or other places where
> their native language is not American English.

I got news for you, Dell has people working in their call centers in the
U.S. whose native tongue is not English.

I have a friend who works in Dell consumer sales in Austin. He was born
in Africa and has a distinct african accent. Occasionally, I have a
hard time understanding something he says. He's really good about it
though, he told me up front once that if I didn't understand something
he said to just stop him and ask him to repeat it. He doesn't offend
easily about that kind of stuff.

He is a U.S. citizen and he does get offended when people ask him if
they can be transferred to an american. At that point he usually lets
'em have it.

I have a friend that I work with at my job that could be classified as a
"red neck". He has a slow deep southern accent and every other word out
of his mouth is a contraction or he'll often jam two or three words
together into a new word. I have a harder time understanding him than I
do most foreigners who don't speak english well.
Anonymous
March 19, 2005 2:51:55 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <lqWdnRGX2aSEQ6TfRVn-hA@comcast.com>, dlcs1944@hotmail.com
says...
> "Lenny" <you@wish.haha> wrote in message
> news:3sRZd.19758$d5.149081@newsb.telia.net...
> >
> > > They should be sued for their false TV advertising for showing a
> > > young, knowledgeable American tech support guy talking on the phone.
> >
> > What does a "knowledgeable American tech support guy" look like? *rolls
> > eyes*
> >
> > Take off that white hood of yours, you'll see a lot better without it when
> > it's not narrowing down your field of vision. :D 
> >
> >
> "What does a "knowledgeable American tech support guy" look like?"
> Surely you have seen their commercials where an old guy is laying in bed
> calling Dell tech support at 2 a.m. The tech chats with him for awhile.
> The guy just wanted to make sure they were there when needed. That is what
> I am talking about--the tech in the commercial. I am not racist at all. I
> don't care if the tech support guy is pink with purple polka dots and
> resides on Mars as long as he can communicate with me in my language. I
> bought the computer in the USA, so I expect that language to be English
> unless or until they change our official language. When I have to tell a
> guy how to spell "Clover" (part of my address), I thin there is a huge
> language problem. I should not have to speak their native language,
> whatever it is, in order to communicate my tech support needs. If you think
> that means I am wearing a white hood, then so be it. That's your problem,
> not mine.

The person you "spoke with" is speaking English. Just not well enough
for your tastes. And speaking English and reading/writing it is
something else altogether. I could probably hold my own in a short
conversation in Italian because I grew up around Italians. But I don't
read it or write it.

And YES, I agree that overseas call centers need to do a MUCH better job
with speech training. But that doesn't mean they're useless or they
"don't speak English". They do, just not well enough for you as I
stated before.

And while you may have purchased a computer from a U.S. company, that
doesn't entitle you to support from someone in the U.S. If you want
that kind of support, you gotta pay for it. If you paid the cheapest
price you could for your system, I have no sympathy for you. EVERYTHING
in America costs money and if you want to support americans then you
have to PAY for their salaries.

The cost of a "cheap computer" in this country is the loss of an
American job. We all saw it with the auto industry, we're all seeing it
in the textile industry and we're all still shopping at Wal-Mart for the
cheapest prices. The only reason you're not bitching about your Chinese
made socks with holes in them is because you don't have to call tech
support to get them fixed.

With Dell, Gateway, and Compaq/HP you get what you pay for. If you buy
a cheap PC you get overseas support. If you want 100% gauranteed
american support, buy your computer from a computer store in your local
town. You'll be supporting a local business and they'll support it for
you. Of course, it will cost you more than a Dell, Gateway/Emachine,
Compaq/HP will, and they probably won't answer the phone 24/7, and they
probably won't help you with OS problems, and you'll probably have to go
to them when you need a part replaced, they won't come out to you, and
it probably won't be next day service. But that doesn't matter, does
it?
Anonymous
March 19, 2005 6:13:34 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Brad Licatesi wrote:
> In article <pan.2005.03.17.11.59.43.515850@nowhere.lan>,
> void@nowhere.lan says...
>
>>On Wed, 16 Mar 2005 23:03:21 -0600, Cathy De Viney wrote:
>>
>>>I am from the South...if I have to talk to someone with a big-o Yankee
>>>accent (i.e. states that start with "New") I can hardly understand them!
>>>
>>>It is just hard to tune our ears to "foreign" accents!
>>
>>It's a big difference between talking to someone from Massachusetts and
>>talking to someone from India or Germany or China or other places where
>>their native language is not American English.
>
>
> I got news for you, Dell has people working in their call centers in the
> U.S. whose native tongue is not English.
>
> I have a friend who works in Dell consumer sales in Austin. He was born
> in Africa and has a distinct african accent. Occasionally, I have a
> hard time understanding something he says. He's really good about it
> though, he told me up front once that if I didn't understand something
> he said to just stop him and ask him to repeat it. He doesn't offend
> easily about that kind of stuff.
>
> He is a U.S. citizen and he does get offended when people ask him if
> they can be transferred to an american. At that point he usually lets
> 'em have it.
>
> I have a friend that I work with at my job that could be classified as a
> "red neck". He has a slow deep southern accent and every other word out
> of his mouth is a contraction or he'll often jam two or three words
> together into a new word. I have a harder time understanding him than I
> do most foreigners who don't speak english well.

<insert Jeff Foxworthy joke here>
Anonymous
March 19, 2005 6:21:24 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Bea xx wrote:
>>However, as someone who works in a Dell call
>>center in the U.S. I can tell you that just
>>because
>
>
> Wow! Now I know I must buy a Dell. I am so impressed by it's workers
> and how well they are trained to respond to individuals, if YOU are
> truly an employee.
>
> You managed to call me an "idiot" when you could have been more
> professional and that "wagon" you referred to must be the one you sit in
> when you are doing your job for Dell. MY wagon is very clean because I
> don't pretend to do business just to buy a computer.
>
> I do not agree with you that doing my taxes on my computer equates it to
> being a business. If you do, good for you. But then again, you work
> for Dell so you must have a different set of rules to live by than I do.
> Have a nice day! BTW, have you ever heard of Dale Carnegie?

No, but I have heard of Andrew Carnegie (of Carnegie Hall fame, among
other things). He sold Carnegie Steel to JP Morgan & partners who were
putting US Steel together.
Anonymous
March 19, 2005 6:25:12 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Bea xx wrote:
>>Yeah, there's a lot of people prejudiced
>>against people with colored skin - which
>>ironically IS what an american actually looks
>>like. So the joke's on you today, Bea. ;-)
>
> Can't pass this one up, Lenny because unless you have a video set up in
> my place and can see me, "the joke's on you".<g
>
> Many races

"Races"??? Isn't there just one race - the human race? Despite some
minor differences in pigmentation & facial features, we're just one
species.

> have dark skin and I don't agree there is still a "lot" of
> prejudice against such people unless they bring it on themselves by
> their attitudes.

Where the hell do you live? Do the names Amadou Diallo, Patrick
Dorismund, Abner Louima, etc., ring any bells with you?

> "Respect is Earned, not Given" and those who live by
> this rule can find respect even if they are little purple people, IMO.
Anonymous
March 19, 2005 6:26:46 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

rila wrote:
> "Lenny" <you@wish.haha> wrote in message
> news:3sRZd.19758$d5.149081@newsb.telia.net...
>
>>>They should be sued for their false TV advertising for showing a
>>>young, knowledgeable American tech support guy talking on the phone.
>>
>>What does a "knowledgeable American tech support guy" look like? *rolls
>>eyes*
>>
>>Take off that white hood of yours, you'll see a lot better without it when
>>it's not narrowing down your field of vision. :D 
>>
>>
>
> "What does a "knowledgeable American tech support guy" look like?"
> Surely you have seen their commercials where an old guy is laying in bed
> calling Dell tech support at 2 a.m. The tech chats with him for awhile.
> The guy just wanted to make sure they were there when needed. That is what
> I am talking about--the tech in the commercial. I am not racist at all. I
> don't care if the tech support guy is pink with purple polka dots and
> resides on Mars as long as he can communicate with me in my language. I
> bought the computer in the USA, so I expect that language to be English
> unless or until they change our official language. When I have to tell a
> guy how to spell "Clover" (part of my address), I thin there is a huge
> language problem. I should not have to speak their native language,
> whatever it is, in order to communicate my tech support needs. If you think
> that means I am wearing a white hood, then so be it. That's your problem,
> not mine.

You think real life is supposed to be like commercials? Bet you were
disappointed when you bought a case of xxx beer and the Swedish Bikini
Team didn't show up & dance with you.
Anonymous
March 19, 2005 3:27:54 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

>Where the hell do you live? Do the names
> Amadou Diallo, Patrick Dorismund, Abner
> Louima, etc., ring any bells with you?

Thankfully, not in the city where these terrible events took place.
However, in my own city, we do our best to monitor such things happening
to "anyone" no matter what their color is. Prejudice may still exist
within certain forms of humanity but that does not mean the rest of us
have to accept or agree with it.

Bea
Anonymous
March 19, 2005 3:48:31 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

>No, but I have heard of Andrew Carnegie (of
>Carnegie Hall fame, among other things). He
> sold Carnegie Steel to JP Morgan & partners
> who were putting US Steel together.

Your Carnegie was the great Industrialist and Philanthropist. I was
referring to Dale Carnegie who wrote many of my favorite books such as
"How to Win Friends and Influence People". I was taking a wee poke at
the other poster for saying he works for Dell and then calling me an
"idiot". Not a good representative for Dell, IMO, if this is the
unprofessional way he treats consumers.

Bea
Anonymous
March 19, 2005 4:00:00 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Fri, 18 Mar 2005 23:31:14 -0600, Brad Licatesi wrote:
>
> I have a friend who works in Dell consumer sales in Austin. He was born
> in Africa and has a distinct african accent. Occasionally, I have a
> hard time understanding something he says. He's really good about it
> though, he told me up front once that if I didn't understand something
> he said to just stop him and ask him to repeat it. He doesn't offend
> easily about that kind of stuff.
>
> He is a U.S. citizen and he does get offended when people ask him if
> they can be transferred to an american. At that point he usually lets
> 'em have it.

That's the root of the problem for your friend - I'm not, by any means, a
racist, but your friends is working in a job where speech and speech
understanding are critical - if he can't speak well enough for the
American English customers to always understand him, then he's in the
wrong job and doing a disservice to Dell.

Instead of your friend getting upset he should try and understand that
he's not speaking well formed American English and learn which words he's
not getting pronounced correctly so that he can practice them during the
off-time in order to provide a better experience for the callers.

The only issue I have with foreign workers in America is when they think
we (American English) should have to understand their way of speaking or
their language or we should have to cater to their failure to learn proper
American English before they come to America. The same would be true in
ANY COUNTRY, it's very self-centered/arrogant of the person in a foreign
country to expect the native people to have to go out of their way to
speak/understand the non-native speaker.

In case you didn't know, many call centers are being moved to South
America and Canada, while not as cheap as India/Africa/China, they are
being moved there because the natives of those countries speak better
english.

--
spam999free@rrohio.com
remove 999 in order to email me
Anonymous
March 19, 2005 4:00:01 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Leythos wrote:
>
> On Fri, 18 Mar 2005 23:31:14 -0600, Brad Licatesi wrote:
> >
> > I have a friend who works in Dell consumer sales in Austin. He was born
> > in Africa and has a distinct african accent. Occasionally, I have a
> > hard time understanding something he says. He's really good about it
> > though, he told me up front once that if I didn't understand something
> > he said to just stop him and ask him to repeat it. He doesn't offend
> > easily about that kind of stuff.
> >
> > He is a U.S. citizen and he does get offended when people ask him if
> > they can be transferred to an american. At that point he usually lets
> > 'em have it.
>
> That's the root of the problem for your friend - I'm not, by any means, a
> racist, but your friends is working in a job where speech and speech
> understanding are critical - if he can't speak well enough for the
> American English customers to always understand him, then he's in the
> wrong job and doing a disservice to Dell.
>
> Instead of your friend getting upset he should try and understand that
> he's not speaking well formed American English and learn which words he's
> not getting pronounced correctly so that he can practice them during the
> off-time in order to provide a better experience for the callers.
>
> The only issue I have with foreign workers in America is when they think
> we (American English) should have to understand their way of speaking or
> their language or we should have to cater to their failure to learn proper
> American English before they come to America. The same would be true in
> ANY COUNTRY, it's very self-centered/arrogant of the person in a foreign
> country to expect the native people to have to go out of their way to
> speak/understand the non-native speaker.
>
> In case you didn't know, many call centers are being moved to South
> America and Canada, while not as cheap as India/Africa/China, they are
> being moved there because the natives of those countries speak better
> english.

Back in college, I can remember a few Indian professors with *very*
strong Indian accents. While I'm sure these were very intelligent
men, to paraphrase Arlo Guthrie, they spoke for 45 minutes and no
one understood a word they said. It made learning the subject that
much more difficult.

As far as your feelings about American immigrants learning *our*
language, I'm with you all the way! (We're *all* immigrants,
unless, of course, you're 100% Native American.)

Notan
Anonymous
March 19, 2005 4:18:58 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Sparky Spartacus" <Sparky@spartacus.galaxy.org> wrote in message
news:UaR_d.581$WT7.274@fe08.lga...
> Brad Licatesi wrote:
>> In article <pan.2005.03.17.11.59.43.515850@nowhere.lan>, void@nowhere.lan
>> says...
>>
>>>On Wed, 16 Mar 2005 23:03:21 -0600, Cathy De Viney wrote:
>>>
>>>>I am from the South...if I have to talk to someone with a big-o Yankee
>>>>accent (i.e. states that start with "New") I can hardly understand them!
>>>>
>>>>It is just hard to tune our ears to "foreign" accents!
>>>
>>>It's a big difference between talking to someone from Massachusetts and
>>>talking to someone from India or Germany or China or other places where
>>>their native language is not American English.
>>
>>
>> I got news for you, Dell has people working in their call centers in the
>> U.S. whose native tongue is not English.
>>
>> I have a friend who works in Dell consumer sales in Austin. He was born
>> in Africa and has a distinct african accent. Occasionally, I have a hard
>> time understanding something he says. He's really good about it though,
>> he told me up front once that if I didn't understand something he said to
>> just stop him and ask him to repeat it. He doesn't offend easily about
>> that kind of stuff.
>>
>> He is a U.S. citizen and he does get offended when people ask him if they
>> can be transferred to an american. At that point he usually lets 'em
>> have it.
>>
>> I have a friend that I work with at my job that could be classified as a
>> "red neck". He has a slow deep southern accent and every other word out
>> of his mouth is a contraction or he'll often jam two or three words
>> together into a new word. I have a harder time understanding him than I
>> do most foreigners who don't speak english well.
>
> <insert Jeff Foxworthy joke here>

lol
Anonymous
March 19, 2005 6:37:51 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <Rm1_d.19812$d5.149686@newsb.telia.net>, you@wish.haha
(Lenny) says...
>
> > Oh, so if someone wants and has a right to expect good Dell tech
> > support, they are now considered prejudiced?
>
> If what one means by "good tech support" is tech support delivered by
> someone that does not look indian, then the answer to your question would be
> yes.
>
> > Then I guess there are a
> > LOT of people wearing white hoods these days!
>
> Yeah, there's a lot of people prejudiced against people with colored skin -
> which ironically IS what an american actually looks like. So the joke's on
> you today, Bea. ;-)

I agree with Bea. If the TV ad is in English, it is misleading. You
seem to think that those Indians or Filipinos are Americans. Think
again. In the computer world, PC does not mean Politically Correct, and
your social activism is just stupidity.

--
http://home.teleport.com/~larryc
Anonymous
March 20, 2005 3:18:22 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

do you believe that you have to lie to purchase a computer
from the business division?


"Bea xx" <bsmp59@webtv.net> wrote in message
news:4986-42388F40-257@storefull-3254.bay.webtv.net...
> >However, as someone who works in a Dell call
>> center in the U.S. I can tell you that just
>> because
>
> Wow! Now I know I must buy a Dell. I am so impressed by it's workers
> and how well they are trained to respond to individuals, if YOU are
> truly an employee.
>
> You managed to call me an "idiot" when you could have been more
> professional and that "wagon" you referred to must be the one you sit in
> when you are doing your job for Dell. MY wagon is very clean because I
> don't pretend to do business just to buy a computer.
>
> I do not agree with you that doing my taxes on my computer equates it to
> being a business. If you do, good for you. But then again, you work
> for Dell so you must have a different set of rules to live by than I do.
> Have a nice day! BTW, have you ever heard of Dale Carnegie?
>
> Bea
>
Anonymous
March 20, 2005 3:18:23 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

>do you believe that you have to lie to purchase
> a computer from the business division?

It's my understanding from what I have read on many posts here in this
group. It seems that the Gold Tech Support is not offered if one buys
the computer from the home site. I would also understand from other
posts that Dell offers this better support for business purchases.

If you work for Dell and know that one can purchase a computer from the
Home site for the home and still get Gotd Tech Support, you could help
rectify this misunderstanding (if it is so) by informing us how to go
about making such a computer purchase and getting the Gold Tech Support
for our home computer. I have no reason to believe the Dell computers
would not be of good quality but I would have to depend on being able to
rely on good technical support when I needed it. Thank you for any
help or advice you can share concerning this particular matter.

Bea
Anonymous
March 20, 2005 4:59:40 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Dan Sgambelluri wrote:
> "Sparky Spartacus" <Sparky@spartacus.galaxy.org> wrote in message
> news:UaR_d.581$WT7.274@fe08.lga...
>
>>Brad Licatesi wrote:
>>
>>>In article <pan.2005.03.17.11.59.43.515850@nowhere.lan>, void@nowhere.lan
>>>says...
>>>
>>>
>>>>On Wed, 16 Mar 2005 23:03:21 -0600, Cathy De Viney wrote:
>>>>
>>>>
>>>>>I am from the South...if I have to talk to someone with a big-o Yankee
>>>>>accent (i.e. states that start with "New") I can hardly understand them!
>>>>>
>>>>>It is just hard to tune our ears to "foreign" accents!
>>>>
>>>>It's a big difference between talking to someone from Massachusetts and
>>>>talking to someone from India or Germany or China or other places where
>>>>their native language is not American English.
>>>
>>>
>>>I got news for you, Dell has people working in their call centers in the
>>>U.S. whose native tongue is not English.
>>>
>>>I have a friend who works in Dell consumer sales in Austin. He was born
>>>in Africa and has a distinct african accent. Occasionally, I have a hard
>>>time understanding something he says. He's really good about it though,
>>>he told me up front once that if I didn't understand something he said to
>>>just stop him and ask him to repeat it. He doesn't offend easily about
>>>that kind of stuff.
>>>
>>>He is a U.S. citizen and he does get offended when people ask him if they
>>>can be transferred to an american. At that point he usually lets 'em
>>>have it.
>>>
>>>I have a friend that I work with at my job that could be classified as a
>>>"red neck". He has a slow deep southern accent and every other word out
>>>of his mouth is a contraction or he'll often jam two or three words
>>>together into a new word. I have a harder time understanding him than I
>>>do most foreigners who don't speak english well.
>>
>><insert Jeff Foxworthy joke here>
>
>
> lol

Thank you, I'll be here all week. Don't forget to tip your waitresses!

;) 
Anonymous
March 20, 2005 5:00:57 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Notan wrote:
> Leythos wrote:
>
>>On Fri, 18 Mar 2005 23:31:14 -0600, Brad Licatesi wrote:
>>
>>>I have a friend who works in Dell consumer sales in Austin. He was born
>>>in Africa and has a distinct african accent. Occasionally, I have a
>>>hard time understanding something he says. He's really good about it
>>>though, he told me up front once that if I didn't understand something
>>>he said to just stop him and ask him to repeat it. He doesn't offend
>>>easily about that kind of stuff.
>>>
>>>He is a U.S. citizen and he does get offended when people ask him if
>>>they can be transferred to an american. At that point he usually lets
>>>'em have it.
>>
>>That's the root of the problem for your friend - I'm not, by any means, a
>>racist, but your friends is working in a job where speech and speech
>>understanding are critical - if he can't speak well enough for the
>>American English customers to always understand him, then he's in the
>>wrong job and doing a disservice to Dell.
>>
>>Instead of your friend getting upset he should try and understand that
>>he's not speaking well formed American English and learn which words he's
>>not getting pronounced correctly so that he can practice them during the
>>off-time in order to provide a better experience for the callers.
>>
>>The only issue I have with foreign workers in America is when they think
>>we (American English) should have to understand their way of speaking or
>>their language or we should have to cater to their failure to learn proper
>>American English before they come to America. The same would be true in
>>ANY COUNTRY, it's very self-centered/arrogant of the person in a foreign
>>country to expect the native people to have to go out of their way to
>>speak/understand the non-native speaker.
>>
>>In case you didn't know, many call centers are being moved to South
>>America and Canada, while not as cheap as India/Africa/China, they are
>>being moved there because the natives of those countries speak better
>>english.
>
>
> Back in college, I can remember a few Indian professors with *very*
> strong Indian accents. While I'm sure these were very intelligent
> men, to paraphrase Arlo Guthrie, they spoke for 45 minutes and no
> one understood a word they said. It made learning the subject that
> much more difficult.
>
> As far as your feelings about American immigrants learning *our*
> language, I'm with you all the way! (We're *all* immigrants,
> unless, of course, you're 100% Native American.)

And they came from Asia originally. They simply had the good/bad fortune
to get here before the Europeans.
Anonymous
March 20, 2005 5:02:20 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Larry Caldwell wrote:
> In article <Rm1_d.19812$d5.149686@newsb.telia.net>, you@wish.haha
> (Lenny) says...
>
>>>Oh, so if someone wants and has a right to expect good Dell tech
>>>support, they are now considered prejudiced?
>>
>>If what one means by "good tech support" is tech support delivered by
>>someone that does not look indian, then the answer to your question would be
>>yes.
>>
>>>Then I guess there are a
>>>LOT of people wearing white hoods these days!
>>
>>Yeah, there's a lot of people prejudiced against people with colored skin -
>>which ironically IS what an american actually looks like. So the joke's on
>>you today, Bea. ;-)
>
> I agree with Bea. If the TV ad is in English, it is misleading. You
> seem to think that those Indians or Filipinos are Americans. Think
> again. In the computer world, PC does not mean Politically Correct,

Right! It means "Personal Cupidity".
Anonymous
March 20, 2005 6:14:40 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Bea xx" <bsmp59@webtv.net> wrote in message news:25016-423CF8FB-42@storefull-3257.bay.webtv.net...

> [] I have no reason to believe the Dell computers
> would not be of good quality but I would have to depend on being
> able to rely on good technical support when I needed it. []

On several occasions you've said you will want/need good customer
service & tech support. Care to elaborate on what, exactly, you will
be needing?

Have you ever used a Windows 95, 98, or ME based PC before?

Have you ever used a Windows XP based PC before?

If you've never used XP, there will be a learning curve. If you've never
used Windows 95 or later, there will be a big learning curve. Teaching
someone basic Windows/computing skills falls outside the scope of routine
customer service and support. You don't want to be sitting in front of a
new computer with no real idea of how to use it. So if you fall into that
category, take a class... grab some books from the library... peruse the
net for newbie/tutorial sites... sit down with a friend at their computer and
have them teach you a few things... before you order your computer.

Moving on, have you ever setup a [Windows XP] computer before? IOW,
unpacked it, hooked up the cables, connected a printer, yadda? I've known
many inexperienced users who educated/applied themselves and managed
it own their own. But not everyone is comfortable with that. Both Dell SB
and Dell Home offer setup services. On one of the system configuration
pages the prices are shown and the Help Me Choose link takes you to some
details of what is included.

Have you ever setup a Windows XP machine for use with an Internet
Service Provider? Here again, many newbies do manage that with some
help from said ISP (you don't call the computer manufacturer for help with
that). But if you aren't up for that, I believe Dell's setup service (at least
the Home one) includes Internet connection and email account setup.
Depending on which ISP you choose, you may have to establish an account
with them before the setup tech arrives and you may have to have hardware
and/or software in hand when the tech arrives.

Once your system is up and running, peripherals are installed, net connection
and email are working, etc it is usually fairly smooth sailing. That is, if you are
adequately familiar with how to operate your computer, keep it up to date,
use the various applications, if you adhere to safe computing practices, etc.
If it is really the later issues that you are most concerned about, I think your
best bet is to learn and do as much as you can, and then find (and reward)
a knowledgeable friend to help you out when you are unsure of something.
Anonymous
March 20, 2005 12:14:46 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

>On several occasions you've said you will
> want/need good customer service & tech
> support. Care to elaborate on what, exactly,
> you will be needing?

I am not concerned at all about using the programs once they are all set
up and running for me. I have worked with computers at my former jobs
and had the ability to learn and use whatever program the computer was
set up for. However, my main concern is just what you mentioned. It's
the "set up" of the computer and the programs I will want to use in it.
I have no idea how to go about it and have this terrible fear, I might
buy a computer, get it delivered and sit for years in a back room
glaring at it without any idea of what to do once I have it.

Your advice about the library course was a good one and appreciated. I
will call this week to see when the next one starts but I have to make
sure they teach "set up" in these courses. I used one of the Windows
programs at work but it's been changed I am sure by now. Once you get
the computer set up and programmed with what you need, isn't it just a
matter of "mousing" to whatever you want or need to do and see? When I
use the ones at the local library, I mainly use Internet Explorer for
whatever research I want to do. I don't want this computer for games,
music and all that other stuff. Mainly emails, internet research,
paying bills and discussion groups. I also have to know when I am
supposed to get the ISP and how to go about that.

I have read numerous posts from people having a lot of technical
problems with their computers (various brands). I would need to know I
had good technical support handy to walk me through any problems and
help me resolve them. I may not keep the Webtv once I have a computer
so I cannot rely on the help and knowledge of folks in these groups.

Thanks for your advice.

Bea
Anonymous
March 20, 2005 10:36:08 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Bea xx" <bsmp59@webtv.net> wrote in message news:23343-423D9366-182@storefull-3258.bay.webtv.net...

> Your advice about the library course was a good one and appreciated. I
> will call this week to see when the next one starts but I have to make
> sure they teach "set up" in these courses.

Take what you can get :-) In addition to classes at libraries, many
community colleges and townships and senior centers and what not offer
classes.

> [] I also have to know when I am supposed to get the ISP and how to
> go about that.

You'll have to decide whether you'll want broadband (DSL/cable) or dialup.
Once you've decided that you'll have to choose an ISP that provides the
desired service. That's a whole separate topic and I'll leave it to you to get
familiar with what is available. There are plenty of websites on the subject
and hopefully whatever class[es] you take will go into it. You can also
ping friends wrt what they have used and liked. In researching ISPs, you'll
come to know whether the one you want requires special software and/or
hardware. Figure out which ISP you want before you order your computer.
That way you'll know what, if anything, you'll need to have in hand before
the system is delivered.

> I have read numerous posts from people having a lot of technical
> problems with their computers (various brands). I would need to know I
> had good technical support handy to walk me through any problems and
> help me resolve them. I may not keep the Webtv once I have a computer
> so I cannot rely on the help and knowledge of folks in these groups.

Keep the webtv service for at least a little while beyond when you get the
computer. That way if you run into problems, you'll still have something to
fall back on. It might also come in handy in terms of catching email that
wasn't forwarded to your NEW email address. If you choose an ISP that
offers newsgroup access, you'll be able to use their interface and/or Outlook
Express to access this group. If not, you can access it via Google Groups:

http://groups-beta.google.com/grphp?hl=en&tab=wg

or search for a public news server that carries it. So assuming your new
computer and Internet connection are working well enough to get onto the
net, you'll still be able to search/ask for help.
Anonymous
March 23, 2005 3:14:07 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

www.buympc.com

An American computer company with folks that speak pretty good American!

But not as cheap as a Dell.

I have never been on hold for more than 5 minutes, the few times I have
called them.


"Brad Licatesi" <brad@pitt.jennifer> wrote in message
news:MPG.1ca579f354dfb8fe9896ab@newsgroups.comcast.net...
> In article <lqWdnRGX2aSEQ6TfRVn-hA@comcast.com>, dlcs1944@hotmail.com
> says...
>> "Lenny" <you@wish.haha> wrote in message
>> news:3sRZd.19758$d5.149081@newsb.telia.net...
>> >
>> > > They should be sued for their false TV advertising for showing a
>> > > young, knowledgeable American tech support guy talking on the phone.
>> >
>> > What does a "knowledgeable American tech support guy" look like? *rolls
>> > eyes*
>> >
>> > Take off that white hood of yours, you'll see a lot better without it
>> > when
>> > it's not narrowing down your field of vision. :D 
>> >
>> >
>> "What does a "knowledgeable American tech support guy" look like?"
>> Surely you have seen their commercials where an old guy is laying in bed
>> calling Dell tech support at 2 a.m. The tech chats with him for awhile.
>> The guy just wanted to make sure they were there when needed. That is
>> what
>> I am talking about--the tech in the commercial. I am not racist at all.
>> I
>> don't care if the tech support guy is pink with purple polka dots and
>> resides on Mars as long as he can communicate with me in my language. I
>> bought the computer in the USA, so I expect that language to be English
>> unless or until they change our official language. When I have to tell a
>> guy how to spell "Clover" (part of my address), I thin there is a huge
>> language problem. I should not have to speak their native language,
>> whatever it is, in order to communicate my tech support needs. If you
>> think
>> that means I am wearing a white hood, then so be it. That's your
>> problem,
>> not mine.
>
> The person you "spoke with" is speaking English. Just not well enough
> for your tastes. And speaking English and reading/writing it is
> something else altogether. I could probably hold my own in a short
> conversation in Italian because I grew up around Italians. But I don't
> read it or write it.
>
> And YES, I agree that overseas call centers need to do a MUCH better job
> with speech training. But that doesn't mean they're useless or they
> "don't speak English". They do, just not well enough for you as I
> stated before.
>
> And while you may have purchased a computer from a U.S. company, that
> doesn't entitle you to support from someone in the U.S. If you want
> that kind of support, you gotta pay for it. If you paid the cheapest
> price you could for your system, I have no sympathy for you. EVERYTHING
> in America costs money and if you want to support americans then you
> have to PAY for their salaries.
>
> The cost of a "cheap computer" in this country is the loss of an
> American job. We all saw it with the auto industry, we're all seeing it
> in the textile industry and we're all still shopping at Wal-Mart for the
> cheapest prices. The only reason you're not bitching about your Chinese
> made socks with holes in them is because you don't have to call tech
> support to get them fixed.
>
> With Dell, Gateway, and Compaq/HP you get what you pay for. If you buy
> a cheap PC you get overseas support. If you want 100% gauranteed
> american support, buy your computer from a computer store in your local
> town. You'll be supporting a local business and they'll support it for
> you. Of course, it will cost you more than a Dell, Gateway/Emachine,
> Compaq/HP will, and they probably won't answer the phone 24/7, and they
> probably won't help you with OS problems, and you'll probably have to go
> to them when you need a part replaced, they won't come out to you, and
> it probably won't be next day service. But that doesn't matter, does
> it?
Anonymous
March 31, 2005 2:29:16 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

> Does anyone know how to get real, English speaking knowledgeable tech
> support from Dell? Is there a secret phone number somewhere? Is their
only
> tech support grad school drop-outs in India? I cannot believe this
company

I'm probably in the minority, but I've had EXCELLENT support from India. The
rep was courteous made several calls back to me to ensure I had my problem
fixed and was genuinely interested in solving my problem.

I could be wrong but I highly doubt that these reps are high school drop
outs. More likey college graduates (considering the difficultly in landing a
good job as a teck rep for Dell Computer.) I raise this point as you tender
the appearance of being a bigot.

We are on a "world economy" now, get used to it.
Anonymous
April 1, 2005 7:01:57 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

SGD wrote:
>>Does anyone know how to get real, English speaking knowledgeable tech
>>support from Dell? Is there a secret phone number somewhere? Is their
>
> only
>
>>tech support grad school drop-outs in India? I cannot believe this
>
> company
>
> I'm probably in the minority, but I've had EXCELLENT support from India. The
> rep was courteous made several calls back to me to ensure I had my problem
> fixed and was genuinely interested in solving my problem.

I'll 2nd this. My recent Dell Support experience was completely
positive, i.e., minor accents w/no difficulty understanding,
knowledgeable reps not welded to a script, and got what I wanted (new
memory) with a minimum of fuss. When I explained that I had already run
the Dell diagnostics and explained what they showed, the tech cut things
short & xferred me immediately to someone who could send me new memory
(which he did - overnighted it to me).

> I could be wrong but I highly doubt that these reps are high school drop
> outs. More likey college graduates (considering the difficultly in landing a
> good job as a teck rep for Dell Computer.) I raise this point as you tender
> the appearance of being a bigot.

Couldn't agree more, the Indian techs are not HS dropouts, OP is
obviously projecting here. :) 
!