BSOD help

Well I have been noticing an increasing amount of BSOD on my system as of late. I cant really piece together what has been causing it as there has been a different BSOD each time.

Here is the event information for the past 3 crashes.

Crash 1 - "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000008e (0xc0000005, 0x90e73536, 0xa01a96bc, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070310-23244-01."

Crash 2 - "The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c2 (0x00000007, 0x00001097, 0x00109203, 0x85bfec50). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070310-20935-01."

Crash 3 - "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x00000008, 0x00000002, 0x00000001, 0x82cc19e6). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070310-21871-01."

Is there anyway to attach log files here or just URLs?

Any information would be helpful.

Thanks.
31 answers Last reply
More about bsod help
  1. Anyone help me out with this?
  2. Check the event viewer for specific error details.
    start-->run-->eventvwr.msc-->check the system and application sections for red X's
  3. The information in the first post is taken directly from the event viewer. I would upload the event logs directly but it looks like the forums only support URLs, I guess I could rapid share them.
  4. Sure, you could do that.

    For now, you may want to run memtest to check your RAM. Make sure to get the right version (32 bit or 64 bit). Memtest 86+ is for 64 bit systems.

    Download ccleaner, and run the registry tool.
    http://www.piriform.com/ccleaner

    Scan the hard drive for errors.
    start-->run-->chkdsk /r
  5. http://rapidshare.com/files/405985349/Events.rar

    Here is the link to the three event files, I will try a memtest and chkdsk and see if that reveals anything, as for the ccleaner, have it and use it.

    Let me know if anyone can tell anything from the event logs.

    Thanks.
  6. Let me know how those scans go. I'll download the event files and see what I can find out.
  7. Ok so the memory test returned no errors as well as the check disk.
  8. There was a dump file created by the BugCheck in C:\Windows\memory.dmp. You can use a program such as WinDbg to analyze the dump file. That will give a better idea of what is going on.
    http://www.microsoft.com/whdc/devtools/debugging/default.mspx
  9. I actually don't have that file. Does windows 7 use a different name?
  10. No, that's what was listed in the event viewer log. Check the folder options to make sure hidden files are showing.

    There were 3 errors in that event log. All 3 were the same. All 3 said it created that dump file.
  11. Does the file have a limited lifespan? Even with hidden files and folders enabled (as well as system files) I still don't have anything with that name under the C:\windows folder. Even doing a standard search pulls up nothing.
  12. It shouldn't, but I don't know for sure.

    I would say just wait until it happens again, and then grab that dump file. It should pinpoint the cause.
  13. Will do thanks.
  14. Dump files from blue screens are sent to C:\Windows\Minidump, but the error codes posted provided enough information.

    Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL

    Bug Check 0xC2: BAD_POOL_CALLER

    Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

    Run RAM tests with MemTest86+ if you have not already done so, regardless of what system you have. MemTest86+ can be run on any system. It is not limited to 64 bit systems at all. MemTest86+ also supports the latest hardware (as newer processors and memory types are released). MemTest86 appears to have last been updated in February 2009, and thus may not provide accurate results.

    Please also post your system specs. Diagnosing this issue will prove much more difficult without them. Please also describe if you can, what you were doing on the computer when each of these blue screens occurred. As aford suggested above, perform basic system maintenance with the CCleaner program he linked to. If the blue screens continue, check the amount of dust buildup in your system and clean it if you notice even a thin layer developing on the computer's parts inside the case. When the blue screens occur, try to note the ambient temperate in the room (don't need specific temperature readings, but do try to provide a general idea of how warm it is in the room at the time the blue screen shows up).
  15. Since I don't know exactly what you need I will just post the most detailed summary I can think of. Here is the dxdiag system information. As far as what was going on when the blue screens occurred, the most common time its happened has been when I was running Bad Company 2, I was having the issue with some other games but that seems to have stopped after I updated my video drivers. So the only time I know of for sure that it still does it is when running BC2.

    ------------------
    System Information
    ------------------
    Time of this report: 7/18/2010, 11:31:50
    Machine name: -----------
    Operating System: Windows 7 Professional 32-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
    Language: English (Regional Setting: English)
    System Manufacturer: BIOSTAR Group
    System Model: TA785GE 128M
    BIOS: Default System BIOS
    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz
    Memory: 3072MB RAM
    Available OS Memory: 3072MB RAM
    Page File: 1173MB used, 4967MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode

    ---------------
    Display Devices
    ---------------
    Card name: ATI Radeon HD 5800 Series
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x6899)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_6899&SUBSYS_0B001002&REV_00
    Display Memory: 2295 MB
    Dedicated Memory: 1015 MB
    Shared Memory: 1279 MB
    Current Mode: 1680 x 1050 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: Acer V223W
    Monitor Id: ACR0027
    Native Mode: 1680 x 1050(p) (59.954Hz)
    Output Type: DVI
    Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
    Driver File Version: 8.17.0010.0029 (English)
    Driver Version: 8.741.0.0
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 5/27/2010 10:02:46, 511488 bytes

    -------------
    Sound Devices
    -------------
    Description: Speakers (2- High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_15658218&REV_1001
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7600.16385 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 7/13/2009 16:51:47, 304128 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Moderator Edit: Removed unnecessary information
  16. Is Bad Company 2 patch current? Could you also zip up the dump files from C:\Windows\Minidump, post them to a file hosting site and post the link here? I'd like to take a look at the dumps directly, as they may point to a specific file that's causing the problem.
  17. http://rapidshare.com/files/407701716/Minidump.rar

    Here is the link to the files located in the minidump folder, as far as update goes yes the game is up to date, I haven't done anything recently with it because of the blue screens, but it was current when they happened.
  18. Any update on this?
  19. Download this patch for Windows: http://support.microsoft.com/kb/974431

    Are you sure your video driver is up to date as well? Latest version (10.6) of the Catalyst driver was posted June 16th. Even if it is, perhaps try completely uninstalling and re-downloading the driver from here:

    http://sites.amd.com/us/game/downloads/Pages/radeon.aspx?os=win7-32&lang=English

    Also, did you re-run the ram tests with MemTest86+?
  20. Actually already had that update installed, I can try reinstall the video drivers.

    Is that the actual command to run the test?
  21. I don't understand the question. Is what the command to run the test?
  22. Yes, I already ran a memory test using the windows memory diagnostic test, is the memtest86+ a specific program I need to download or is that built in that I can run using a specific command?
  23. It's a separate program. Download it from here.
  24. Forgive me but how exactly do I use this, the ISO says I have to boot from it but short from burning it to a CD and running it at start up I don't know how to do that.
  25. mickeymacattack said:
    Forgive me but how exactly do I use this, the ISO says I have to boot from it but short from burning it to a CD and running it at start up I don't know how to do that.


    That is how you do it.
  26. Well then that isnt an option unfortunately, I neither have a CD burner or any CDs to burn to. Any other ideas?
  27. Check your boot options in the BIOS. If you can boot from a USB, you can create a bootable USB instead of the CD.
  28. So I finally found some time to let it run through the memory test (ended up going with the bootable USB), passed all tests without any errors.

    So anyone have any other suggestions? :sweat:
  29. Have you applied any overclocks to the CPU, Video card, or system RAM? If so, revert all parts back to their stock clocks and see if the blue screens continue.
  30. No everything is as was out of box, I don't overclock for exactly this reason. I don't think the extra performance is worth the potential hassle, but that's just my opinion.
  31. Check to see if there is a BIOS update.
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