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Sound Won't Work "Error failed to play test tone"

Last response: in Windows 7
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July 4, 2010 12:33:57 AM

Hi. I have had some problems recently with my PC, and the latest is that my sound doesn't work. I have Realtek HD Audio.

I can still see my speakers under the Sound list in Control Panel, and they say they work. All of my drivers are up to date and say they work.

I have tried many things, some of which where disabling all sound effects under enhancements, reinstalling all the drivers, and restarting the Windows Audio.

Also when under Speaker Properties and in the advanced tab when i press test i get an error message that says failed to play test tone.
Please Help! i have spent many days trying to find out how to fix this, and i need sound. Thanks

More about : sound work error failed play test tone

a b \ Driver
a b $ Windows 7
July 4, 2010 1:46:12 AM

Before installing latest drivers, follow the good habit of removing older driver versions using

Driver Cleaner Pro 1.5 (Freeware)
http://www.afterdawn.com/software/desktop_software/othe...

or

Revouninstaller
http://www.revouninstaller.com/revo_uninstaller_free_do...

These tools may help you to remove the traces left!

Once the old drivers are uninstalled restart the system, Windows 7 will give basic drivers for Realtek HD audio (I'm also having same Realtek HD audio only). If not try installing New drivers!
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July 4, 2010 2:57:23 AM

I downloaded the driver cleaner and then let windows reinstall the drivers for me, and the sound still doesn't work. Thank you for your help.
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a b \ Driver
a b $ Windows 7
July 4, 2010 3:05:00 AM

Have downloaded & latest drivers from the Realtek Site & installed them??
If not Try that.
Before that Go into Bios & Make sure that Onboard Audio is Enabled!
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July 4, 2010 3:18:17 AM

I had already tried with the most recent drivers, and it still didn't work. I went in my BIOS and the onboard audio was set to Auto and i changed it to enabled but the sound still doesn't work.
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a b \ Driver
a b $ Windows 7
July 4, 2010 3:27:30 AM

In Device Manger ,under Sound,Video & game Controllers, what are the options listed down.
Any yellow Exclamation marks in Device manager?

Just a noob question, have you checked Whether the Volume is muted??
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July 4, 2010 4:24:51 AM

I have High Definition Audio Device and Realtek High Definition Audio. I'm not exactly sure why there is to, i think The Realtek is for the back panel that has in out and mic and the HD Audio device is for the front panel which has mic and headphones. My sound card is built into the mother board. Hahaha I wish. That was what i thought at first.
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a b \ Driver
a b $ Windows 7
July 4, 2010 11:10:24 AM

ATI high definition audio is for HDMI port, Realtek HD is for entire Audio Panel other than HDMI port!

I can guess that yours is in-built sound-card!

Have you tried with Both front panel out & back panel connectors??
Sometime people may forget to connect the front panel audio to board.
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October 19, 2012 8:04:25 PM

Unfortunately I am having the exact same issue. The sound just suddenly died and I can't get it to work. Failed to play test tone comes up everytime I try and test the device. It still says that it is working properly, yet Spotify and WMP both say that there is a problem with my sound card.

Totally lost and need help!

I'm glad I'm not alone in this.
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November 20, 2012 10:52:02 PM

1) Start --> Run --> services.msc

2) In "Services" window, select Windows Audio from the left, then right click on it and choose restart.
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January 16, 2013 5:30:06 PM

Makaveli84 said:
1) Start --> Run --> services.msc

2) In "Services" window, select Windows Audio from the left, then right click on it and choose restart.



This worked for me :)  Thanks
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July 22, 2013 8:33:10 PM

Makaveli84 said:
1) Start --> Run --> services.msc

2) In "Services" window, select Windows Audio from the left, then right click on it and choose restart.


That worked, thanks !
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November 25, 2013 2:36:25 PM

I have the same issue. I tried absolutely everything without results...Also I got the error with "Failed to play test tone" from right-click on HDMI output.

asbroncos did you manage to find a solution?
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November 30, 2013 1:23:50 PM

Makaveli84 said:
1) Start --> Run --> services.msc

2) In "Services" window, select Windows Audio from the left, then right click on it and choose restart.



Thank you so much! This worked for me as well!

HP2000 quadcore intel i3
same problem sound suddenly stops working after 1 month of having it
reset my windows audio( I have windows 8) and it works! :) 
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December 14, 2013 9:23:55 AM

Makeveli84 you are a life-saver!
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December 21, 2013 12:24:42 PM

Makaveli84 said:
1) Start --> Run --> services.msc

2) In "Services" window, select Windows Audio from the left, then right click on it and choose restart.



Same problem. Sound suddenly stopped, getting same error when testing the sounds. Windows Media won't play because not recognizing sound device.

All drivers are updated, computer is not muted. The sound just completely stopped.

This suggestion did not work for me.

I also did a system restore to an earlier point and it still did not help.

SUGGESTIONS?! HELP!
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January 8, 2014 10:10:54 AM

expat08 said:
Same problem. Sound suddenly stopped, getting same error when testing the sounds. Windows Media won't play because not recognizing sound device.

All drivers are updated, computer is not muted. The sound just completely stopped.

This suggestion did not work for me.

I also did a system restore to an earlier point and it still did not help.

SUGGESTIONS?! HELP!


Same here. Tried all sorts, incl. latest realtek driver, MS generic driver, restarting services, system restore to earliest available. No option for audio in my bios (Acer AspireOne netbook). Nothing works, either for speakers or headphones.

Any other ideas ?
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May 12, 2014 6:17:26 PM

I found a solution if all of the above are not working. Check the side of the Omega transceiver and make sure the switch is in PC mode not XBOX or PS. Then unplug and replug it back to restart the device.
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May 18, 2014 7:06:01 AM

I had the same problem with the same sound card and it was solved with "Tweak.com windows repair tool". It looks like the problem was caused by my IObit registry cleaner messing up my "Windows 8 COM+ Unmarshalers". Tweak.com windows repair tool set them back to default and i had my sound back. Give it a try, it also fixed a bunch of other problems i didn't know i had.


asbroncos said:
Hi. I have had some problems recently with my PC, and the latest is that my sound doesn't work. I have Realtek HD Audio.

I can still see my speakers under the Sound list in Control Panel, and they say they work. All of my drivers are up to date and say they work.

I have tried many things, some of which where disabling all sound effects under enhancements, reinstalling all the drivers, and restarting the Windows Audio.

Also when under Speaker Properties and in the advanced tab when i press test i get an error message that says failed to play test tone.
Please Help! i have spent many days trying to find out how to fix this, and i need sound. Thanks


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June 5, 2014 3:19:18 PM

I had same issue... Installed sound card driver but no sound at all and error in dxdiag...

Solution:

Start > Run > Type "cmd" Enter> Type "sfc/scannow" Enter
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June 7, 2014 2:06:32 PM

Nozhan66253 said:
I had same issue... Installed sound card driver but no sound at all and error in dxdiag...

Solution:

Start > Run > Type "cmd" Enter> Type "sfc/scannow" Enter


After like 10 hours of trying everything i could find on google, this was the final fix that worked... About 24 hours too late though since i bought a sound card from Newegg last night :( 
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June 9, 2014 3:43:21 PM

Nozhan66253 said:
I had same issue... Installed sound card driver but no sound at all and error in dxdiag...

Solution:

Start > Run > Type "cmd" Enter> Type "sfc/scannow" Enter


I was trying to figure out why my Mother's laptop no longer had sound and this solution also worked for me.

Thanks!
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June 17, 2014 12:49:17 AM

CE3 said:
Nozhan66253 said:
I had same issue... Installed sound card driver but no sound at all and error in dxdiag...

Solution:

Start > Run > Type "cmd" Enter> Type "sfc/scannow" Enter


I was trying to figure out why my Mother's laptop no longer had sound and this solution also worked for me.

Thanks!


Hi, I have the same problem on my Asus laptop. I've done the above but after I typed in 'scannow', it says I have to be an administrator to use the sfc utility. What do I type in after C:\Users\ASUS> ? I tried the other suggestion above and it did not work. Thanks.

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June 22, 2014 6:13:43 PM

Nozhan66253 said:
I had same issue... Installed sound card driver but no sound at all and error in dxdiag...

Solution:

Start > Run > Type "cmd" Enter> Type "sfc/scannow" Enter


This solution worked for me - thanks SO much!!!

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June 23, 2014 1:59:40 PM

@gaik - Type cmd into the search bar. Right click on cmd and "run as administrator" then use sfc/scannow

gaik said:
CE3 said:
Nozhan66253 said:
I had same issue... Installed sound card driver but no sound at all and error in dxdiag...

Solution:

Start > Run > Type "cmd" Enter> Type "sfc/scannow" Enter


I was trying to figure out why my Mother's laptop no longer had sound and this solution also worked for me.

Thanks!


Hi, I have the same problem on my Asus laptop. I've done the above but after I typed in 'scannow', it says I have to be an administrator to use the sfc utility. What do I type in after C:\Users\ASUS> ? I tried the other suggestion above and it did not work. Thanks.



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June 24, 2014 12:20:12 PM

gaik said:
CE3 said:
Nozhan66253 said:
I had same issue... Installed sound card driver but no sound at all and error in dxdiag...

Solution:

Start > Run > Type "cmd" Enter> Type "sfc/scannow" Enter


I was trying to figure out why my Mother's laptop no longer had sound and this solution also worked for me.

Thanks!


Hi, I have the same problem on my Asus laptop. I've done the above but after I typed in 'scannow', it says I have to be an administrator to use the sfc utility. What do I type in after C:\Users\ASUS> ? I tried the other suggestion above and it did not work. Thanks.



You'll probably need to run command prompt as administrator. Find the command prompt shortcut in your start menu, right click it, and choose "run as administrator" Then you should be able to run sfc /scannow Of course your user account will also need to be an administrator account.
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July 11, 2014 6:03:11 PM

I am facing the same issue. The command prompt doesn't recognize me as administrator even though i have the privileges and am the only user. I have windows 8, and recently the laptop got windows updates. this usually happens when the laptop is not used to some time, and it goes into power saver mode. When you log back in, and try to play any youtube video, there is no sound. Even the videos don't work properly. I recently installed Foxit Standard trial version, and TeamViewer. I am not able to figure out what's causing this.

I have to simply restart the laptop for the sound to work!
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July 15, 2014 12:14:27 PM

rahul1980 said:
I am facing the same issue. The command prompt doesn't recognize me as administrator even though i have the privileges and am the only user. I have windows 8, and recently the laptop got windows updates. this usually happens when the laptop is not used to some time, and it goes into power saver mode. When you log back in, and try to play any youtube video, there is no sound. Even the videos don't work properly. I recently installed Foxit Standard trial version, and TeamViewer. I am not able to figure out what's causing this.

I have to simply restart the laptop for the sound to work!


I'm having the same problem. It just started doing this after I updated a few days ago. I haven't received any error notifications about anything and supposedly my speakers are fine. Amazingly annoying. Hopefully there will be an update to fix this problem soon.

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July 15, 2014 3:02:15 PM

Makaveli84 said:
1) Start --> Run --> services.msc

2) In "Services" window, select Windows Audio from the left, then right click on it and choose restart.


THANK YOU SO MUCH I ACTUALLY LOVE YOU! <3 <3 <3 <3 <3 <3 <3 <3
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July 16, 2014 11:29:06 AM

The same this is happening with me RAHUL if you find a solution please tp tell me i have to restart it again and again
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July 23, 2014 8:01:00 AM

Same problem here! I turn on my ASUS laptop (w8), and sound doesn't work. Only works after a PC restart. Please help, it's so annoying. I also tried the Window Audio restart and it won't work for me :( 
scannow won't work for me as well and said I had some corrupt files
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August 3, 2014 9:04:27 AM

Makaveli84 said:
1) Start --> Run --> services.msc

2) In "Services" window, select Windows Audio from the left, then right click on it and choose restart.


It worked !!! :D :D :D 
Thank you very much.... :) :) :) 
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August 6, 2014 2:32:57 AM

I have tried all of these on a Lenovo G500 i3 running windows 8. Nothing works :( . This is the result of the CLI....

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

I also tried to locate the cbs.log but that didn't prove fruitful either this was the result of that....

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\windows\system32>findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

C:\windows\system32>findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Really stuck on this guys, any help would be great thanks
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August 13, 2014 7:26:06 PM

Makaveli84 said:
1) Start --> Run --> services.msc

2) In "Services" window, select Windows Audio from the left, then right click on it and choose restart.


Had this problem for a while. Thanks for resolving it Makaveli84 !!!
Mits
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September 8, 2014 1:42:51 PM

Makaveli84 said:
1) Start --> Run --> services.msc

2) In "Services" window, select Windows Audio from the left, then right click on it and choose restart.


I would like to say thank you, this happened to me, luckily the first site i looked on, and here it is. This worked brilliantly. I will genuinely write this down to be able to use and share as necessary. Thanks!! :) 
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September 13, 2014 3:22:13 PM

I have this EXACT problem, and have tried EVERYTHING listed here also. And still... Failed To Play Test Tone
WT...!!!!
Any other suggestions?
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!