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February 7, 2005 3:46:41 AM

who's doing the damage. well it's me. today at work, staples, i sold a total of 6 nVidia 5700 agp's. i know it was wrong to tell the folks they would do the trick and all but deep down inside i kinda enjoyed it. oh yah and they are all $199. i am a waste of skin its true.

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a b U Graphics card
a b Î Nvidia
February 7, 2005 10:34:51 AM

HMMMMMM more like a waste of good oxygen.

I aint signing nothing!!!
February 7, 2005 10:45:12 AM

Evil, evil man.

______________
Have you read the FAQ? Looked for previous posts on this topic?
February 7, 2005 3:42:30 PM

At least you knew what you were doing, that just makes you evil.

I've overheard some stuff at places like that (staples, office depot etc.) and I'm convinced that the sales person really believed what he was saying, which makes him evil AND stupid.
February 7, 2005 5:00:31 PM

oh i work with a couple of those guys spitoon. they think that because its on the shelf it has to be close to the best. i on the otherhand have had no training from staples and they pay me a whoping 8.15 an hour so thats about how hard i try to inform the customer(if you can call it that :wink: ).

also lets be honest, people who shop for computer equipment at staples for any other reason than to "surf the net" don't know jack anyway. i mean those 6 cards i sold, those folks probably think they got a deal and are quite happy with it, so it all works out.
February 7, 2005 5:30:03 PM

Evil > Stupid

________________
<b>Radeon <font color=red>9700 PRO</b></font color=red> <i>(o/c 332/345)</i>
<b>AthlonXP <font color=red>3200+</b></font color=red> <i>(Barton 2500+ o/c 400 FSB)</i>
<b>3dMark03: <font color=red>5,354</b>
February 7, 2005 5:40:23 PM

It is pretty evil. Consider this, if they wanted to play games, you screwed them! If they only wanted to surf the net, they paid too much!

I work at EB, and technically, I'm not allowed to say a game is bad, but we are allowed to recommend a better one. For example, customer looking for a good FPS and picks up Postal 2, it's fine for me to show them HL, Painkiller, or frankly any other game for that matter, cause pretty much all are better.

I remember my first week, a women came in and brought the game "Survivor" (based on the show). What a POS game, it took all my power not to tell her that the game was $h*t and to try something else.
February 7, 2005 6:47:28 PM

EVIL=STUPID

"We killed OUR Hitler" - attributed to Paul McCartney (If so, then well done, sir)
February 7, 2005 6:48:15 PM

or also EVIL=IGNORANT

"We killed OUR Hitler" - attributed to Paul McCartney (If so, then well done, sir)
February 7, 2005 7:56:24 PM

Or Evil > Ignorant...

Sometimes very smart people can be evil, so I don't think Evil necessarily = Ignorant OR stupid.

________________
<b>Radeon <font color=red>9700 PRO</b></font color=red> <i>(o/c 332/345)</i>
<b>AthlonXP <font color=red>3200+</b></font color=red> <i>(Barton 2500+ o/c 400 FSB)</i>
<b>3dMark03: <font color=red>5,354</b>
February 7, 2005 8:54:58 PM

I'm not sure what takes more guts....selling that crappy card for that price or telling people you did.LOL
a b U Graphics card
a b Î Nvidia
February 7, 2005 9:15:31 PM

Funny thing is, that then there's people like me who go to staples to buy some office supplies, overhear you saying what you say, and then we think Damn that clerk's st00pid, almost as dumb as the guy paying for that CraP! :evil: 

I still wonder if Eden ever feels the need to be a little 'murky' in order to make a sale.

"Push the HP Crap-eons, we have too many in stock and we can't get the next generation Crud64s if we don't have these off inventory." :lol: 


- You need a licence to buy a gun, but they'll sell anyone a stamp <i>(or internet account)</i> ! - <font color=green>RED </font color=green> <font color=red> GREEN</font color=red> GA to SK :evil: 
February 8, 2005 1:56:20 AM

My favourite is getting into arguments with these morons. There's not much I enjoy more than proving them wrong. Especially when they're feeding some poor shmuck BS about something and you interrupt and set the guy straight.
February 8, 2005 1:56:37 AM

Depends on what you call smart, using your life to improve Earth or to destroy it. Smart doesn't kill needlessly or destroy civilization as evil does. Smart is not evil. Evil is not smart. Evil can have a high IQ, but that doesn't mean shoot in life, unless you better your world instead of destroying what others have built. And that is the truth.

"We killed OUR Hitler" - attributed to Paul McCartney (If so, then well done, sir)
February 8, 2005 2:43:14 AM

Kinda sucks :( 

But my brother shops at Staples all the time and it is pretty well established that Staples = Expensive. People shop there for 1) convienence and 2) return policy. Die hard gamers are not shopping there. If they wanted the "best deal on the best part" they would go to BestBuy or CompUSA.

So while it is a stinky deal, they only paid about $50 too much (which is about normal Staples markup!!). And if they were serious about gaming you could have shown them the 9800SE for $350 ;) 

Btw, this is one reason why PC Gaming sucks. As much as I love it, the fact is a TON of consumers are duped and get substandard gaming experiences for their cash.
a b U Graphics card
a b Î Nvidia
February 8, 2005 3:11:23 AM

Dude, you don't know what you're Talking about!

<A HREF="http://www.moviesoundscentral.com/sounds/dumb.wav" target="_new">Evil IS Smart, because Good is DUMB</A>! :evil: 


- You need a licence to buy a gun, but they'll sell anyone a stamp <i>(or internet account)</i> ! - <font color=green>RED </font color=green> <font color=red> GREEN</font color=red> GA to SK :evil: 
February 8, 2005 3:30:34 AM

Let me guess, you are a under 30 year old with an education paid for by taxpayers administered by liberal teachers who have NEVER had to earn a living or actually be held to account for their views in real life. heh. It isn't your fault you DON'T KNOW RIGHT FROM WRONG OR GOOD FROM EVIL. heh. Good luck.

"We killed OUR Hitler" - attributed to Paul McCartney (If so, then well done, sir)
February 8, 2005 3:41:11 AM

relax!!! *passes $pliff to Take_Out*
February 8, 2005 4:18:37 AM

you guys are funny, good vs evil, thats gold. perhaps i should explain, i am a 21 year old student who works 10 hours a week at STAPLES. i work at STAPLES!!!
evil is the only thing i have going for me at the moment.

plus the 5700 is the best card we offer so i did do the best i could. well not really.

EDIT: look who's a member :smile:

<P ID="edit"><FONT SIZE=-1><EM>Edited by johnnyinternet on 02/08/05 01:19 AM.</EM></FONT></P>
February 8, 2005 4:21:58 AM

Quote:
I still wonder if Eden ever feels the need to be a little 'murky' in order to make a sale.


Oh trust me I try not to. Most of the time I tell them (with a low tone) to avoid them if they want highest end gaming. I mean, most of the cards are returned by deception anyways, ya see so many "Repackaged" stickers on them. Really, where we excel IMO is peripherals. Keyboards, mice, even UPS', and networking are all prime targets for nice deals. I guarantee you that at least. I bought my MX310 after a price guarantee there for a mere 31$ tax inc., retail box. Sometimes you can get, like I did, a 802.11g router with 108Mbps technology for like 69.99$ after mail-in rebate, and about 69.99$ as well for the cardbus adapter.
And of course lots of nice offers on the occasional PC supplies like CD-Rs and DVD recordables.
The things you can go there to buy and know they are sold at market or below average pricing are printers, speakers, scanners, PC games (don't contest that, if I bought HL2 for 49.99$ when it released and Doom III for 59.99$ when it was 64.99$ and 69.99$ elsewhere then that's enough proof :wink: ) and digicams.
As many know, I do my research. So what I said above applies thoroughly. I would buy a printer from my company any time. Same thing for keyboards/mice, networking, etc. If it's lower elsewhere, I pricematch * 1.5 and boom, voilà, got my deal.

That said, it sometimes gets hard to tell the consumer "that one sucks". The way a salesman can sell well is to believe in his product. So you try to find the good in anything to sell it. Sometimes slip in an "honestly,...".

--
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February 8, 2005 4:22:47 AM

You devil you are! :tongue:

I've been trying to sway the customers AWAY from them! :lol: 

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February 8, 2005 4:27:15 AM

Quote:
oh i work with a couple of those guys spitoon. they think that because its on the shelf it has to be close to the best. i on the otherhand have had no training from staples and they pay me a whoping 8.15 an hour so thats about how hard i try to inform the customer(if you can call it that).

Man is it me or ever since they cut the quarterly bonuses in exchange of the TSP, our whole social advantages have gone down the drain? I mean, poor wages, no commission (which I am ok with), no quarterly bonuses, wtf? We work our asses to bring them ESPs!

What's your average ESP percentage there?

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February 8, 2005 4:31:36 AM

yah well i tell people straight up not to buy northgates so you have to respect that eden. but i think you are right about peripherals; mice, keyboards, etc. and true too about all the repacked stuff, i am shocked what people will buy, even if the box has water damage, tearing, taped all back together and clearly has been through hell.

the people that buy other shite products from there are the same people that try to bring back the $9 antivirus they bought because it didn't get rid of a virus.
February 8, 2005 4:35:27 AM

oh its pretty much up and down, on average i would say it's probably under 5%, just under. i affect that though as i find it a huge rip off and people want to strike you when you offer it.
a b U Graphics card
a b Î Nvidia
February 8, 2005 5:18:55 AM

Wow, you got every one of those wrong, now who woulda thunk it?!?

Try grabbing a dictionary and looking up the word "SARCASM", guess they missed that in whatever education they gave you! Probably spent too much time focusing on how to label anyone who doesn't agree with you "a liberal" or maybe in your era (being you have disdain for young folk) it was "communist".

Of course I equate profiting off the ignorant to true evil, sure.
Heck, Idi Amin and Saddam used to work @ Circuit City!
Oh, the Horror!
:tongue:


- You need a licence to buy a gun, but they'll sell anyone a stamp <i>(or internet account)</i> ! - <font color=green>RED </font color=green> <font color=red> GREEN</font color=red> GA to SK :evil: 
a b U Graphics card
a b Î Nvidia
February 8, 2005 5:45:14 AM

And that's what it's all about. Play up the good points.

FX series has DX9, FP32bit, etc.

Upselling would be my personal tool, always showing how the 10-20% more is WORTH the money. But really it's be the truth, but I'd be blowing their budget with logic. The main thing is you want repeat customers and I think that that an the way you do it will bring people back. However by the same token, those who are truely well informed have far less loyalty anyways so you really want that customer who only knows enough to know basically what they want, and then you can mold them.

I knew you didn't do that, but I was curious about the temptation, especially if someone were to come in a yack about 256mb versus 128mb on an R9200SE really they'd almost be asking to get taken IMO.

Always remember to ask yourself; "What would JeBus do?" :wink:


- You need a licence to buy a gun, but they'll sell anyone a stamp <i>(or internet account)</i> ! - <font color=green>RED </font color=green> <font color=red> GREEN</font color=red> GA to SK :evil: 
February 8, 2005 5:47:09 AM

Funny, I hear so many things on Northgates. Now I see one in the Tech Center up for repair with a note saying "mobo broken". Ouch! And to think it seems like it's using generic AMD components that seem fairly ok in quality! It's the box, it's cursed! :lol: 

I have to admit I am amazed seeing how many people don't skimp on buying AVs. I mean, with software piracy everywhere, it's definitely different when you see the NAVs sold off the shelves so fast and so often. Despite the 69.95$ price tag. BTW you tried Retail Access? You should, free Symantec software, legally! :cool:

--
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February 8, 2005 5:50:12 AM

Here too we have a 5% average. Been rather lax on selling them too. Not enough opportunities, working 3 hours per night on average, and 4-5 hours in the weekend. But the mystery client has you on your toes all the time until he or she's passed!

BTW I think ESPs are worth it on most printers (especially low end because it's a replacement ESP), digicams and most of all, laptops (battery replacement!). I also don't think it's such a bad idea to put that extra 7$ on a sub-50$ phone, if it means you get a free one if it breaks in the 2nd year. Such exceptions are where I believe in the ESPs usually. I just feel bad for those who buy laptops and refuse to get one and end up with some broken part. Ouch.

--
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February 8, 2005 5:53:33 AM

Quote:
so you really want that customer who only knows enough to know basically what they want, and then you can mold them.

True, I've met repeatedly several ones. Definitely creates good socializing. Also allows for reputation to build up, word of mouth on service. And when I get informed consumers, it's more fun, I just stand there and we talk on for a while and drift off. :smile:

Quote:
I knew you didn't do that, but I was curious about the temptation, especially if someone were to come in a yack about 256mb versus 128mb on an R9200SE really they'd almost be asking to get taken IMO.

Bah, such tactic isn't for me anyways, I couldn't live with it. :eek: 

--
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a b U Graphics card
a b Î Nvidia
February 8, 2005 6:00:55 AM

I guess the other thing was managerial pressure, which makes people do thing to keep a job. Good to hear that's not the case.

As for knowledgeable customers, really that's usually the easy sale, they know what they want they just want to know if you have it. Of course there's perhaps less chance for profit for the store etc, but how much work would someone have to do to upsell that small profit.

Of course the ESPs are a big motivating factor, man FS pushes those like they're a necessary driver install. :lol: 

I always wanted to see if they'd give me an extended warranty on a DVD-R or even DVD-RW. Burning a Coaster then becomes FS's problem. :cool:


- You need a licence to buy a gun, but they'll sell anyone a stamp <i>(or internet account)</i> ! - <font color=green>RED </font color=green> <font color=red> GREEN</font color=red> GA to SK :evil: 
February 8, 2005 6:15:37 AM

What is upselling exactly?

BTW thank god I have good managers, they are very down to earth and sympathize with us most of the time. Not capitalistic greedy bastards at all. They often let exceptions for customers pass by.

--
The <b><A HREF="http://snipurl.com/bl3t" target="_new"><font color=red>THGC Photo Album</font color=red></A></b>, send in your pics, get your own webpage and view other members' sites.
February 8, 2005 6:17:17 AM

Quote:
I always wanted to see if they'd give me an extended warranty on a DVD-R or even DVD-RW. Burning a Coaster then becomes FS's problem.

There's a joke I do at work when I'm on break and buy a chocolate bar and pay with this work girl. She starts asking in a mocking accent if I want an extended warranty on that. I tell her "I want the projector warranty!" :lol: 

--
The <b><A HREF="http://snipurl.com/bl3t" target="_new"><font color=red>THGC Photo Album</font color=red></A></b>, send in your pics, get your own webpage and view other members' sites.
February 8, 2005 11:27:34 AM

Take out's BIO

addict
Homepage
Occupation Electrician/electronic/nightvision
Hobbies Computers duh, gaming, astronomy, rockhound
Location California, USA
Bio 56 yrs old, retired from Department of Defense, civilian, 26 yrs. Watch Discovery Science and History channel and Fox news and Documentaries and Wings channel

This has bipolar written all over it. He slams you for no good reason, and lables you as a Liberal. I especially liked the part about the free education. There are 2 types of politically motivated people that really scare me, a radical conservative, and a radical liberal. Neither of which has the ability to think outside of the BOX. Tunnel vision!

It must be tough living life in the form of a conspiracy. The Dept. of Defense must have really rubbed off. Hobbies include: Computers duh, gaming, astronomy, rockhound. Even better is; Occupation Electrician/electronic/nightvision. Peeping Tom? Or maybe a GhostBuster :eek:  Somebody has been living on the Fringe for way to long!



READ THE STICKY AND WIN A PRIZE! ALL PRIZES CAN BE CLAIMED IN THE SECTION TITLED "THE OTHER"
a b U Graphics card
a b Î Nvidia
February 8, 2005 2:14:42 PM

Quote:
What is upselling exactly?

Jeez man, what are/aren't they teaching you at BenG? :tongue:

Upselling basically (marketers can correct this economist's errors) involves a customer who wants a specific item or class of item, and through your persuasion you move them to a more expensive or larger margin item. Like if someone were to go in looking for an R9600Pro they'd researched, and when they got there through your mystical powers of persuasion you made him decide to go with an R9800Pro because you convinced him it was a far better value or whatever features you promote. Now this would be regardless of whether he's a gamer or not. In effect an ESP is a form of upselling, "you don't want the basic model sir, you want the added benifit of the extended warranty". Some are defendable upsells where truely it is in the best interest of the customer, other times it's just moving them to something that makes the company/you more money.

Not all forms of upselling are bad, moving a gamer away from an FX5700LE to an R9600Pro or GF6200/6600AGP or moving from a CD burner to an only slightly more expensive (under $10) DVD burner may indeed be exactly what the customer needed without knowing it (the other end of the want/need scale that most of us here aren't familiar with).

There's nothing wrong with Capitalism if people understand that the 'fast buck' doesn't build empires or large companies like Staples/BenG.


- You need a licence to buy a gun, but they'll sell anyone a stamp <i>(or internet account)</i> ! - <font color=green>RED </font color=green> <font color=red> GREEN</font color=red> GA to SK :evil: 
February 8, 2005 3:17:25 PM

Why I oughta I oughta I oughta............oh so........oh

"We killed OUR Hitler" - attributed to Paul McCartney (If so, then well done, sir)
February 8, 2005 3:20:56 PM

Uh huh, just a slip up on my part, get used to serious idiots in the school district where I work, I get this stuff first-hand every work day. I am blue collar electrician in a world of theory. sorry.
Take-Out

"We killed OUR Hitler" - attributed to Paul McCartney (If so, then well done, sir)
a b U Graphics card
a b Î Nvidia
February 8, 2005 3:42:15 PM

Well you're not paranoid if people are really out to get you. And with some people's attitude there may indeed be people out to get them.

I always find it weak when someone resorts to using the words Liberal/Communist or Hitler/Nazi in a discussion to try and stiffle the other person's arguments. Almost got both in one post, but the Nazi comment is just a somewhat tepid siggy.

For me I prefer the humorous to the serious. I personally think Spaceballs was the perfect and measured response. :lol: 


- You need a licence to buy a gun, but they'll sell anyone a stamp <i>(or internet account)</i> ! - <font color=green>RED </font color=green> <font color=red> GREEN</font color=red> GA to SK :evil: 
a b U Graphics card
a b Î Nvidia
February 8, 2005 3:55:14 PM

No problemo, everyone can snap (I do from time to time too). Just read your reply after posting.

Anywhoo, always look for my comments to be an attempt to diffuse a riot rather than insight one.

I only get emotionally charged and mad at Fanbois/Fanataics and trolls, this stuff is just an opprotunity to inject some humour and links to humour. If it gets a bad response then that's not good, but it may make me defend myself.

In any case, water under the bridge dude, now on to the important things, '<A HREF="http://home.icenter.net/~wildcard/sounds/Wav/movies/axe..." target="_new">Let's get Pi$$ed!</A>' :lol: 

- You need a licence to buy a gun, but they'll sell anyone a stamp <i>(or internet account)</i> ! - <font color=green>RED </font color=green> <font color=red> GREEN</font color=red> GA to SK :evil: 
February 8, 2005 5:11:05 PM

Mozzartusm's BIO

Christian
Title old hand
Homepage
Occupation Student
Hobbies
Location MS.
Bio Male 31. Graduate Student in Psychology.
ICQ Number
Registered on 09/16/04 09:25 PM

DUH, need I say more? says I am problem,heh. 31 year old student in PSYCHOLOGY cough PSYCHO cough. PLEASE, dont say that I am not mainstream compared to you.
Take-Out
PS: How do you relate Peeping Tom to my Bio, just wondering. And also, Department of Defense doesn't sit around scheming to hurt you, it is the Department of Defense. You have been in your ivory tower too long, way too long, get out and get some air and a job, maybe. By the way, am still working for a living.

"We killed OUR Hitler" - attributed to Paul McCartney (If so, then well done, sir)<P ID="edit"><FONT SIZE=-1><EM>Edited by Take_Out on 02/08/05 11:23 AM.</EM></FONT></P>
February 8, 2005 5:37:40 PM

didnt want you to miss the kettle calling the pot black. Check this out, I didn't make this up. Morrazzzilinosm's bio.
Christian
Title old hand
Homepage
Occupation Student
Hobbies
Location MS.
Bio Male 31. Graduate Student in Psychology.
ICQ Number
Registered on 09/16/04 09:25 PM

er.....................


"We killed OUR Hitler" - attributed to Paul McCartney (If so, then well done, sir)
a b U Graphics card
a b Î Nvidia
February 8, 2005 6:28:51 PM

Just a heads-up, I have degrees in Psychology and Economics (related fields). :tongue:

Anywhoo so be it. Whatever, the dichotomies we have, without them we'd be cookie cutter.

We should probably just move on to the next topic. :wink:


- You need a licence to buy a gun, but they'll sell anyone a stamp <i>(or internet account)</i> ! - <font color=green>RED </font color=green> <font color=red> GREEN</font color=red> GA to SK :evil: 
February 8, 2005 6:42:40 PM

the lesson here is don't argue with ape, unless you really really REALLY know your stuff. cause he sure does. anyhow i just finished 3 exams, psychology(ape i may ask you questions now that i know you have a degree :wink: ), criminology, and anthropology. so i am gonna go get wasted off canadian beer, kokanee to be exact. later all.
a b U Graphics card
a b Î Nvidia
February 8, 2005 6:49:13 PM

Ask away my young learner (paduan [sp?] is too geekey! :wink: ).

Be sure that's Kokanee Gold, otherwise get some Rickard's Red! :cool:

MMmmmm Beer!


- You need a licence to buy a gun, but they'll sell anyone a stamp <i>(or internet account)</i> ! - <font color=green>RED </font color=green> <font color=red> GREEN</font color=red> GA to SK :evil: 
February 8, 2005 7:15:16 PM

Anywhoo so be it. Whatever, the dichotomies we have, without them we'd be cookie cutter.

We should probably just move on to the next topic.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Agreed, Viva la diffeence, or something like that.
Have a good one.

"We killed OUR Hitler" - attributed to Paul McCartney (If so, then well done, sir)
!