G
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Archived from groups: alt.sys.pc-clone.dell (More info?)
Have had a number of Dell laptops and have always been
pleased with tech support until it got to the point that I
could not decipher the accent of most of the technicians.
Recently was experiencing unacceptably loud noises from the
fan on my Inspiron 8200.
Went to Dell Support and engaged in an email conversation
with a tech. It was OK, but there were long time lags
between communications.
Encountered an issue which could best be answered by a human
being. Called the tech support line and got a nice lady
whose accent said she was Indian, but was veeery easy to
understand.
Not only did she stay on the line through a number of
questions and review what was already in the emails, but
today (21st) when my machine had been returned to me (it
left my home up on the 16th), she telephoned to ask if the
repairs were satisfactory!!!
Maybe I just got lucky, but I thought it was exemplary.
--
Rex's Mom
Have had a number of Dell laptops and have always been
pleased with tech support until it got to the point that I
could not decipher the accent of most of the technicians.
Recently was experiencing unacceptably loud noises from the
fan on my Inspiron 8200.
Went to Dell Support and engaged in an email conversation
with a tech. It was OK, but there were long time lags
between communications.
Encountered an issue which could best be answered by a human
being. Called the tech support line and got a nice lady
whose accent said she was Indian, but was veeery easy to
understand.
Not only did she stay on the line through a number of
questions and review what was already in the emails, but
today (21st) when my machine had been returned to me (it
left my home up on the 16th), she telephoned to ask if the
repairs were satisfactory!!!
Maybe I just got lucky, but I thought it was exemplary.
--
Rex's Mom