Help with "windows cannot install modem" error

[Chris]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

My son has a new mobile phone and I am trying to set it up using motorola
phone tools.

I keep getting the "windows cannot install modem" error.

I have checked out the microsoft site and it suggests that a registry entry
is missing.

I used regedit and discovered that all the records the proposed solution
highlighted were actually there. I have also updated the motherboard
drivers and tried again. Also using the latest drivers for the phone but it
never gets as far as using them.

I am still getting the same error and am now at a loss, Any suggestions ?


Chris

 

[Chris]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Just to clarify the exact error message is "Windows was unable to install
the modem" and is covered in article id 883356

http://support.microsoft.com/default.aspx?scid=kb;en-us;883356

Chris

"chris" <chris@home.com> wrote in message
news:OrMOZlGbFHA.760@TK2MSFTNGP10.phx.gbl...
> My son has a new mobile phone and I am trying to set it up using motorola
> phone tools.
>
> I keep getting the "windows cannot install modem" error.
>
> I have checked out the microsoft site and it suggests that a registry
> entry is missing.
>
> I used regedit and discovered that all the records the proposed solution
> highlighted were actually there. I have also updated the motherboard
> drivers and tried again. Also using the latest drivers for the phone but
> it never gets as far as using them.
>
> I am still getting the same error and am now at a loss, Any suggestions ?
>
>
> Chris
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Had same problem myself, however the addition of the registry key
sorted it out for me.

hopefully the experts on here can be more useful to you

dave


"chris" <chris@home.com> wrote in message
news:OrMOZlGbFHA.760@TK2MSFTNGP10.phx.gbl...
> My son has a new mobile phone and I am trying to set it up using
motorola
> phone tools.
>
> I keep getting the "windows cannot install modem" error.
>
> I have checked out the microsoft site and it suggests that a registry
entry
> is missing.
>
> I used regedit and discovered that all the records the proposed
solution
> highlighted were actually there. I have also updated the motherboard
> drivers and tried again. Also using the latest drivers for the phone
but it
> never gets as far as using them.
>
> I am still getting the same error and am now at a loss, Any
suggestions ?
>
>
> Chris
>
>